Escolar Documentos
Profissional Documentos
Cultura Documentos
VERSUS.
INDEX
PETITIONER
Through
UMER GILANI,
BA-LLB (LUMS), LLM (UW)
Advocate High Court
House No. 45, Street 52,
F-7/4 Islamabad
Phone No: 0301-5011568
BEFORE THE ISLAMABAD HIGH COURT, ISLAMABAD
Masooma Hassan d/o ______, r/o House 95, Street 3, Sector B, Askari 14,
VERSUS.
Respondents
Respectfully Sheweth:
I.
PARTIES
Ann Arbor, USA, which she attended as a Fulbright Scholar from Pakistan and came
back with an MS degree in Natural Resources and Environment to serve the country
of her birth. She has residence in Rawalpindi but commutes every day to work as a
(Reorganization) Act, 1996 (hereinafter the Act). The PTAs primary mandate is,
in the words of Section 4 of the Act, to regulate the establishment, operation and
regulation and because of the entire scheme of the Act which contains statutory
act with independence and in a way which will (c) promote and protect the
consumer rights. The consumers whose rights the PTA is supposed to protect
include around 70 million mobile phone users and around 3 million landline users.
Around 10 million of these mobile phone users use their phone not only for
which is empowered under Section 8 of the Act to issue policy directives to the
Authority, not inconsistent with the provisions of the Act, on the matters relating to
the Federal Government may, through the Ministry of IT & Telecom, issue policy
directives. These issues include, inter alia, requirements of national security and
telecom services all over Pakistan and does business as Ufone. It has its registered
office at Islamabad.
II.
FACTS
5. That as a citizen of Pakistan, the Petitioner is entitled to the entire scheme of
expressly guaranteed to her the right to Due Process of Law (Article 4 read with
Article 10A) and has protected her rights to Life, Liberty (Article 9), Free Movement
(Article 15), Free Assembly (Article 16) , Free Association (Article 17), doing Business
or engaging in Trade (Article 18), Free Speech and Expression(Article 19) and
Accessing Information (Article 19A). The Petitioner believes that the Constitution
social context, is a logical and necessary corollary of the inter-woven rights expressly
mentioned earlier.
possesses and uses a SIM legally issued to her in her own name, having the phone
number: 0321 8144282. A sizeable part of the phone credit she buys is withheld as
7. That the Petitioners consumer history is testament to the fact that she is a law-
abiding telecom consumer and has never been convicted of using her phone in
8. That up until recently, the general standard of services offered to the Petitioner by
the Telecom Operator remained excellent. The services provided to her were
reasonably priced, consistently available 24 hours of the day and 365 days of the
week and at par with the highest global standards. Therefore, over the course of last
four to five years, she developed a legitimate expectation that such services would
continue to be offered to her without interruption, for as long as she kept buying pre-
paid credit offered by the Telecom Operator, kept paying taxes to the Government
9. That over the course of the last decade, the Telecom Operators, the Regulator and
the Government have, through their conduct and their official representations,
actively promoted the perception that mobile telecom services in Pakistan are
reliable and that citizens and consumers can depend upon them even for the supply
of essential services. Because of these efforts, mobile telecom services have achieved
a level of penetration in our society never known before. Out of Pakistans 180
million citizens, around 70million are mobile telecom consumers; the number of
landline users, on the other hand, is less than 3 million. Today, even the highest
institutions of the State have come to rely upon mobile telecom services in the
discharge of their functions. For instance, both the Honble Supreme of Pakistan and
this Honble Court send SMS alerts to the learned advocates appearing before them.
Officers of the lower courts such as Readers and Naib-Courts use mobile phones to
liaise with witnesses and lawyers. Member of the police force, and others involved in
the discharge of essential services such as fire fighters also rely heavily upon mobile
telecom services.
10. As a result of the legitimate expectation that telecom services will be provided
without interruption, like many other citizens, the Petitioner has come to depend
11. That on 21st of March, 2016, however, the entire routines of her life suddenly came
to a grinding halt. For hours, the Petitioner didnt receive a single call and every call
she tried to dial failed to connect. She couldn't figure out the reason. Her Telecom
Operator generally sends her hundreds of messages every months, intimating her
about all sorts of recent discount schemes etc. However, no notice was given to her
regarding this most serious issue. Eventually, she made a conjecture that her phone
was not working because her telecom services had been suspended by the Telecom
Operator. That later on the 21st of March, services were thankfully resumed and the
Petitioner all breathed a sigh of relief. However, on 23rd March, 2016, as soon as the
Petitioner woke up, she discovered that her mobile phone was again suffering from
the same issue. For an unspecified number of hours on that day, her phone
connection again remained suspended. Then, suddenly, it sprung back to life. Again,
no explanation was offered, before or after the shut-down. Throughout the last week
official has bothered to inform the Petitioner. There is speculation about the reason
about why her phone went down on the 21st of March and on the 23rd of March
to be suspended in order to facilitate the military parade that was being held in a
certain part of Islamabad. The said parade could easily have been shifted to a less
densely populated area of the country, such as an Air Force base; in any case, it
by the Regulator and then implemented (without any written note of dissent) by her
13. Being a very peaceful and law-abiding citizen who has nothing to do with terrorism
etc., the Petitioner feels also aggrieved by the assumption that her access to mobile
14. During the period her telecommunication service was suspended, the Petitioners
quality of life was badly affected. Since her workplace is about 33km from her home,
she usually relies upon her mobile phone to communicate with her family. Her 7-
year-old daughter, Harir Zainab, goes to a school in Rawalpindi. She and her family
usually rely exclusively upon her mobile phones to stay in touch with her, while she
is in school. During the last week of March, the school decided to close down earlier.
Because the Petitioners mobile phone service was suspended, she had no way of
knowing this. This and other such incidents have caused her and her family a great
deal of anguish.
15. The Petitioner, being a rights-conscious citizen, is aware that many of her fellow
citizens had to suffer even more than she did because of the sudden suspension of
telecommunication services.
16. Down to this day, neither her Telecom Operator nor the Regulator nor the
Government have offered the Petitioner any official information regarding this
black-out: what was its cause, under what legal authority was it done, why was it so
necessary, how long did it last, what compensation would she and other telecom
consumers receive for her losses, when can she next expect such a shut-down?
17. That because of the without-notice, frequent and prolonged suspension of telecom
services which she suffered last month, the Petitioner now feel anxious all the time.
She keeps periodically checking her phone to see if the service is still on. She does
know not when the next black-out will happen and on what pretext. Since she is no
longer able to depend upon telecom services, she feels compelled to re-arrange the
entire routines of her life around this unfortunate reality. Unless and assurance to
the contrary is given, the Petitioner will have to re-invest time, effort and money in
Protection) Regulations, 2009 and other relevant laws, the Petitioner emailed to the
Respondents a Legal Notice/Complaint on April 3, 2016 which she was also mailed
to the Respondents via TCS courier service. In her Notice, the Petitioner demanded
services that have been inflicted upon her and other citizens thus far; and
ii. Provide her and other citizens with a complete list of occasions
over the last five years on which the penalty of suspension of services has
both factual and legal, for each and every such suspension; and
will never again take place, except in the narrow circumstances provide for
under Section 54(3) of the Pakistan Telecommunication (Re-organization)
suspension of services will not be inflicted unless the following three prior
requirements are met with: (a) the President of Pakistan issues a written
and (c) the Telecom Operator duly conveys this notification to the users
iv. Award compensatory and exemplary damages to her and to all her
19. Despite the last of more than 15 days, none of the Petitioners has complied with the
demands put forth in the Legal Notice/Complaint nor have they offered any
remedy but to approach this Honble Court for the vindication of her constitutional
III.
GROUNDS
That the Respondents suspension of the Petitioners mobile telecom services (the
Telecommunication
The Constitution expressly guarantees of the Petitioner as to all citizens the right to
Due Process of Law (Article 4 read with Article 10A), Life, Liberty (Article 9), Free
Movement (Article 15), Free Assembly (Article 16), Free Association (Article 17), doing
Business or engaging in Trade (Article 18), Free Speech and Expression (Article 19) and
Access to Information (Article 19A). The Petitioner believes that the Right to
Telecommunication is, in todays social context, a logical and necessary corollary of the
vast body of Supreme Court precedent starting from Shehla Zia v. WAPDA (PLD 1994
SC 693). The superior courts of this country have always favoured an expansive and
Pakistan (P L D 2014 Lahore 623) Rental Power Plants case (2012 SCMR 773) and
Human Rights Case No.14392 of 2013 (2014 SCMR 220), they have included access to
utilities like gas and electricity a part of fundamental right. In the last cited case, the
In Khawaja Asif v. Federation (PLD 2014 SC 206), the Supreme Court held:
The supply of LPG to a very large number of users, including those living
in far-flung areas, is a matter of public importance impacting their 'life' as
defined by this Court. Such supply, therefore, needs to continue unabated.
The Petitioners claim is further fortified by a large body of well-reasoned precedents
N.J 2 N.J. 335 (N.J. 1949), the Supreme Court of New Jersey held:
In Pike v. Southern Bell Telephone and Telegraph Company 81 So. 2d 254 (1955), the
fundamental right to telecommunication. It is settled law that the courts must guard
fundamental right jealously and view restrictions placed on them suspiciously. Such
interest, are imposed in a way which is narrowly tailored and the benefit accruing to
society from these restriction vastly exceeds the harm caused to the individuals.
In the present case, the impugned action does not meet any of these criteria: (i) it was
not backed by the Act, as elaborated below; (ii) it was not narrowly tailored; and (iii) the
harm caused, and potentially caused, by it to the rights of individuals vastly exceeds any
Provided that the Federal Government may compensate any licensee whose
facilities or services are affected by any action under this sub-section.
(emphasis supplied)
It is clear from the text of Section 54(3) that the only situation where telecommunication
Emergency has been issued by the President. It follows from Section 54(3) that under
no other exigency can the Respondents exercise the power of suspension of service. The
maxim of statutory interpretation being: expressio unius est exclusio alterius (the
It may be recalled that the phrase Proclamation of Emergency refers to the extrao-
ordinary power which the President can exercies under Article 232 of the Constitution,
upon the Prime Ministers advice. In the last ten days March, 2016, no such
proclamation had been made. Therefore, the impugned action was clearly ultra vires
Furthermore, the Petitioner contends that the mere possibility that a telecom
consumer might have a criminal intention is not sufficient grounds for the telecom
Regulator or the Operator to suspend services services to her. This is simply not the
function of the telecom Regulator or the Operator; it is the function of the Police
Department, the District Administration and other law enforcement agencies. Under
our law, the latter agencies already possess powers of preventive action. If necessary,
they are very much entitled to put a mob of people under arrest in order to prevent a
In People v. Brophy Cal. App. 2d 15 (1942), the California Court of Appeals. Second
Public utilities and common carriers are not the censors of public or private
morals, nor are they authorized or required to investigate or regulate the public
or private conduct of those who seek service at their hands. The telephone
company has no more right to refuse its facilities to persons because of a belief
that such persons will use such service to transmit information that may enable
recipients thereof to violate the law than a railroad company would have to refuse
to carry persons on its trains because those in charge of the train believed that the
purpose of the persons so transported in going to a certain point was to commit
an offense...
The Act places upon the Regulator the duty to (c) promote and protect the
consumer rights. In the discharge of this statutory duty, the Regulator has framed
(5) The Operators shall restore Services to a Consumer within twenty four
(24) hours from when the Consumer has taken all remedial steps, to the
satisfaction of the Operator, in order to rectify the matter resulting in such
suspension or disconnection by the Operator.
To sum up, even where the Operator or the Regulator have a valid ground for
suspension of service, the Regulations made by the Regulator itself, require the
following three prerequisites: (i) 15 days prior notice must be given to the consumer; (ii)
a reasoned order must communicated to the consumer explaining why the service will
have be suspended; and (iii) the consumer must continue to have access to Emergency
Numbers, even when service has otherwise been suspended. These requirements,
written down in Regulation No. 7, are a corollary of the principles of natural justice as
well as the requirements of Section 24A of the General Clauses Act, 1897, which may be
reproduced below:
(2) The authority, office or person making any order or issuing any direction
under the powers conferred by or under any enactment shall, so far as necessary
or appropriate, give reasons for making the order or, as the case may be, for
issuing the direction.
(3) Where any order made or any direction given in exercise of the powers
conferred by or under an enactment affects any person prejudicially such person
may require the authority, office, or person making the order or giving the
direction to furnish the reasons for the order or, as the case may be, the direction
and such authority, office or person shall, furnish the reasons to such person.
The impugned action violated all of these legal requirements. No reasoning was given to
the Petitioner, who is a consumer prejudicially affected by the suspension of service nor
was any notice period allowed. The suspension of service was absolute; during this
IV.
PRAYER
That in view of the foregoing facts and circumstances it is most respectfully prayed that
16, 17, 18, 19 and 19A of the Constitution read together; and
1897 and the requirements of natural justice, since she was not given
due notice, a reasoned order nor afforded a fair hearing before the
d) direct the Regulator to ensure that unconstitutional and illegal acts like
owed to her under public law for the infringement of her Fundamental
Right to Telecommunication.
f) direct the Regulator to exercise its functions under Section 4 of the Act
g) grant such other relief available under the law as this Honble Court
PETITIONER
through,
B.A-LLB (Shariah & Law), LLM LLB (New Brunswick), PGD (Lond.)
Certified that
1. As per instructions, this is the first petition in this Honourable Court on the
subject above.
2. The petition has arisen out of violation and non-fulfilment of the provisions of
law and the petitioner has no other alternate, efficacious or speedy remedy
available.
ADVOCATE
VERSUS.
AFFIDAVIT
Writ Petition are all true and correct according to the best of my knowledge and belief
Deponent
Verified on oath at Islamabad on this ________ Day of April 2016 that the contents of
my above affidavit are all true and correct according to the best of my knowledge and
belief and that nothing has been concealed from the Court.
Deponent
VERSUS.
Pakistan Telecom Authority and Others Respondents
Respectfully sheweth:
exempted from filing the certified copies of the documents appended with the
UMER GILANI,
BA-LLB, LLM
VERSUS.
I, Umer Gilani, Advocate High Court, do hereby solemnly swear and affirm that the
contents of my accompanying application are all true and correct according to the best
of my knowledge and belief and nothing has been concealed from this Honourable
Court.
Deponent
Verified on oath at Islamabad on this ________ Day of April 2016 that the contents of
my above affidavit are all true and correct according to the best of my knowledge and
belief and that nothing has been concealed from the Court.
Deponent
VERSUS.
Pakistan Telecom Authority and Others Respondents
READ WITH SECTION 151 CPC AND ALL OTHER ENABLING PROVISIONS
OF THE LAW
Respectfully Sheweth,
1. That the Applicant has filed the above captioned Petition today in this Honble
Court, the contents whereof may kindly be read as an integral part of this
Application.
to meet the ends of justice for reasons pressed hereinafter in this Application.
3. That during the last ten days of March 2016 the Respondents repeatedly inflicted
4. That because of the impugned action, the Petitioner suffered greatly. The
Rawalpindi. While she is at work, her only line of communication with her 7-year
5. That because of the impugned action, the Petitioner was unable to contact her
has grounds to fear that they would repeat the impugned action.
GROUNDS
7. That from the contents of the Petition, it is evident that the Petitioner has a
makes it clear that the only exigency in which services can be suspended is where
not be blocked.
8. That it is clear that if temporary injunction is not granted, the Applicant could
because:
and other members of our society to reverse their daily dependence upon
the Applicant who use mobile telecom services; however, those who have a
cases of emergency the vast majority of mobile users do not and cannot get
access to a landline.
ii. In addition, there are around 10 million mobile users, mostly poor people,
who use mobile money and depend upon mobile phone for their access to
inconvenience.
iii. The Government and law enforcement agencies under its control can, On
the other hand, conveniently deal with internal security issues such as
superior courts.
PRAYER
from suspending mobile telecom services to the Petitioner and to all the
Emergency; and
services, they may be directed to give written notice via SMS of such
suspension and its reasons to the Petitioner and to all the citizens of
Pakistan; and
iii. That Respondents may be further directed to, under all circumstances,
APPLICANT
Masooma Hassan
BEFORE THE ISLAMABAD HIGH COURT, ISLAMABAD
VERSUS.
AFFIDAVIT
contents of my accompanying application are all true and correct according to the best
of my knowledge and belief and nothing has been concealed from this Honourable
Court.
Deponent
Verified on oath at Islamabad on this ________ Day of April 2016 that the contents of
my above affidavit are all true and correct according to the best of my knowledge and
belief and that nothing has been concealed from the Court.
Deponent