THE IMPORTANCE OF MAINTENANCE MANAGEMENT or

How to avoid "traps" in Maintenance Management

Part 1

Jlio Nascif
Luiz Carlos Dorigo

RESUME
In order to become more competitive, companies need the basic functions represented by the various
departments of its structure have excellent results. Maintenance, as a strategic function in the strategic
organizations and directly responsible for the reliability and availability of assets is of paramount
importance in the company's results. These results will be much better as more effective the
Maintenance Management. However, there is still a portion of maintenance technicians and managers
who believe that only the technologies of their maintenance specialties (Mechanical, Electrical,
Metallurgical, Instrumentation, Control, Automation ...) is sufficient for solving all problems of its plants.
This technical domain is necessary, but is not sufficient. Even those companies in which technological
problems persist, they will be quickly identified if they have an appropriate management system. These
companies go faster to achieve the status of "World Class", while others remain stagnant committing
several errors, or rather fall into management "traps", they cannot provide the desired results. This
work is based on consulting projects that weave develops, plus the experience of its consultants in Brazil
and Latin America.

1 - MANAGEMENT

Management is the process of simultaneous conduction of two actions:

Routine Stabilization and Implementation of Improvements.
(2)
According to Vicente Falconi Campos , "management is essentially to achieve goals. There is no
management without goals.

MANAGEMENT

ROUTINE IMPROVEMENTS
STABILIZATION IMPLEMENTATION

GOALS

Figure 1 Management

To make this possible, it is essential to have (figure 2):

Organizational structure with appropriate assignments well defined;

Training and qualification
Plans of actions well prepared well with accountable, representative indicators and deadlines.

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Jlio Nascif, mechanical engineer, CEO of TECM-Tecnologia Empresarial Ltda, consultant, coauthor of book Manuteno
Orientada para Resultados (Results Oriented Maintenance).
Luiz Carlos Dorigo, electrical engineer, senior consultant of TECM-Tecnologia Empresarial Ltda, coauthor of book
Manuteno Orientada para Resultados (Results Oriented Maintenance).

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Trabalho apresentado no Congresso Brasileiro de Manuteno 2005, Revisado 2013.
 ADEQUATED
appropriate assignments well defined
ORGANIZATIONAL
STRUCTURE

TRAINED AND PROJECTS AND

QUALIFIED ACTION PLANS
PERSONNEL

Figure 2 Basic Conditions for Management

The STRUCTURE is the foundation upon which people develop work guided by action plans to achieve
the goals set.
Compliance with DESIGNS AND PLANS OF ACTION will only be effective with the completion of all four
phases of the PDCA - Plan, Do, Check and Act.
TRAINED AND QUALIFIED PERSONNEL means to develop and strengthen the skills of staff through
training that is not limited to technical needs related to equipments. Aspects such as safety,
environment, failure analysis, 7S and quality tools are important to format a proper profile and
participatory staff in problem solving and an indication of the improvements.

When we are referring to the organizational structure of the maintenance, we are not talking of
existing models or practiced - centralized or decentralized; online, or mixed matrix. We are talking about
the existence of some "bins" that are essential to the Maintenance structure, regardless of how they are
arranged in the organization. They are:

MANAGEMENT
MAINTENANCE ENGINEERING
PLANNING, COORDINATION AND CONTROL SERVICES
EXECUTION

MANAGEMENT - Responsible for the overall conduct of maintenance. As incredible as it may seem in
some companies this function is not defined, ie, there is not a responsible with proper profile that is in
your charge the attribution to make the Maintenance Management. The Maintenance Management
fulfill its role, insofar as he can command the main events of the day-to-day, can to take care of the
human factor and can think in the Maintenance tomorrows.

MAINTENANCE ENGINEERING - usually includes the following responsibilities:

Preparation of annual plans of preventive and predictive
Incorporation of new technologies and Predictive Inspection
Control, Analysis and Diagnosis of predictive maintenance
Failure Analysis
Material and Spare Parts
"Sustaining" improvements or small projects
Monitoring of major projects conducted by the Engineering
Support day-to-day execution in special situations

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Trabalho apresentado no Congresso Brasileiro de Manuteno 2005, Revisado 2013.
 MANAGER

Planning, Scheduling, Maintenance

Coordination and Inspection
Engineering
Control

CMMS/ FAILURE
EAM/ ANALYSIS
ERP

EXECUTION

OPTIMIZATION
Planning Chronic Troubles
Labor application Technology
Service Service support

DAILY SUPPORT
AVAILABILITY
DAILY MEDIUM AND LON TERM
RELIABILITY

Figure 3 Maintenance Organizational Structure

PLANNING, COORDINATION AND SERVICE CONTROL - In some companies incorporates INSPECTION

function whose goal is to follow up the equipment daily and inserting or removing the next preventive
maintenance tasks based on observations made in the field.

EXECUTION - Grouping responsible for implementation of the Maintenance services that is responsible
for ensuring the quality of services and "feed-back" to the Maintenance Engineering, Planning and
Control Maintenance and the Inspection too . This grouping is what needs higher dosage of technical
training since is the responsible for the ACTION.

DESIGNS AND PLANS OF ACTION Maintenance should be developed from the Guidelines of the Board of
the Company. That is, the actions must be aligned with the goals the company wants to achieve. This
alignment is as true for the maintenance as for the other segments of the organization, allowing all
areas of the company work oriented in the same direction.

Figure 4 Management by guidelines

Action plans of maintenance must be established with the participation of the team. The most common
is the involvement of supervisors, engineers and managers. The staff of the enforcement is involved,
takes cognizance of action plans and participates in its achievement. The targets must be known to all
staff and all maintenance must be aware of its importance so that they are met.
Unfold the guidelines is to ensure that the guidelines of the Board are transferred across the structure,
ie, all professionals will be reached.

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Trabalho apresentado no Congresso Brasileiro de Manuteno 2005, Revisado 2013.