Ready-to-use KPI Template

Ready-to-use KPI template with detailed

explanation of its properties and values

Copyright 2012 KPITemplate.com

 Example: Response Time indicator data
Indicator Information
Name Response Time
Category Customer Relationship
The difference between the creation date of response and the creation date of
Description
question e-mail. The time we need to give a complete response to our customer
Initiatives We need to improve response time from 20 hours to 4 hours.
Measure units Hours
Optimization Minimize
Formula (max_value value) / (max_value min_value)

Indicator Data
Date Weight Min Baseline Value Target Max
Today 2 0 48 20 4 60

Current Status
Performance 66,67%
Progress 63,64%

Copyright 2012 KPITemplate.com

 KPI Template
Indicator Information
Name
Category
Description
Initiatives
Measure units
Optimization
Formula

Indicator Data
Date Weight Min Baseline Value Target Max
Today 0 0 50 100 100

Current Status
Performance 50%
Progress 50%

Copyright 2012 KPITemplate.com

 KPI Template in Details: Indicator Information

Indicator Information

Name Descriptive name of the indicator

Category Indicator should fit in one of 4 key Balanced Scorecard categories

Description It should be clear how to use indicator, e.g. how to find out indicators value

Initiatives What should be done to improve indicator value. What is target value.

Measure units $, hours, % or any other measure unit for indicator

Optimization The value of indicator should be increased or decreased

How to measure performance of the indicator (use BSC Designer software to

Formula
design formulas)

Copyright 2012 KPITemplate.com

 KPI Template in Details: Indicator Data
Shows relevant importance of Min/Max possible minimum and maximum
indicator on scale from 1 to 10 values for the indicator

Indicator Data
Date Weight Min Baseline Value Target Max
Today 2 0 48 20 4 60

Baselines/Target working
Value current
range for the indicator
value of the
value (normally inside
indicator
min..max interval)

Current Status
Performance 66,67% - takes in account min, max and value
Indicators
stop light
Progress 63,64% - takes in account baseline, target and value

Copyright 2012 KPITemplate.com

Indicator in BSC Designer software

Stop light

Indicator in KPI Tree Performance

Get freeware edition of BSC

Designer from
www.bscdesigner.com

Copyright 2012 KPITemplate.com

Indicator in BSC Designer software
Get freeware edition of BSC
Designer from Indicators values
www.bscdesigner.com

Indicators properties Indicators optimization

formula

Copyright 2012 KPITemplate.com

 KPI Toolkit : Free Tools

Post KPI request for free at Download freeware edition of Check trial copies of KPIs
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you

Get Short BSC Trainings from Get free trial copy of BSC
www.KPITemplate.com Templates at
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 KPI Toolkit : Paid Tools

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