Choice

Have you made yours?

Għamilt l-għażla tiegħek?

A dynamic career
in Tourism awaits you!
Qed tistenniek karriera dinamika fit-turiżmu
Choice
Have you made yours?
Għamilt l-għażla tiegħek?

Did you know...?
• Tourism generates a large part of the world’s wealth
and employment.
• Tourism helps countries develop themselves.
• While Europe is the largest recipient of tourists, it also
happens to be the major generator of tourists.
• Tourism is Malta’s main economic activity with over
1 million visitors every year.
Join the fun
• There is an opportunity of meeting people from • Minħabba n-natura flessibbli tagħha l-industrija minnha nnifisha
different countries.
• The dynamic growth of the industry creates demand for
new employees at all levels giving one the possibility of
moving up the ladder relatively quickly.
• You can work in a very friendly environment.
• The industry’s flexible nature creates a wide range of
jobs, work patterns and hours of work which may suit
your individual requirements.
• It is an interesting, exciting and fun industry.
(Source: ATTITUDE SURVEY for Employees in Hotels or
Similar Establishments, 2003: 12-13)
Here’s what you can do
(amongst others)
Accountant, Animator, Cabin Crew, Diving Instructor,
Excursions Manager, Executive Chef, Executive
Housekeeper, Food & Beverage Server, Groups Manager,
Human Resource Manager, Marketing and Sales
Manager, Meeting and Conference Organizer,
Restaurant Manager, Room Attendant, Taxi/Coach/Bus
Driver, Tour Guides, Tour Operator, Travel Agent.
Kont taf li …?
• It-turiżmu joħloq ix-xogħol u parti kbira tal-ġid tad-dinja.
• It-turiżmu jgħin biex il-pajjiżi jiżviluppaw ruħhom.
• Waqt li l-Ewropa tilqa’ l-akbar ammont ta’ turisti, insibu li minnha
wkoll joħroġ l-akbar għadd ta’ turisti.
• It-turiżmu huwa l-aktar attività ekonomika importanti f’Malta u ’l fuq
minn miljun ruħ iżuru l-pajjiż kull sena.
Ingħaqad magħna u ħu gost
• Ikollok l-opportunità li tiltaqa’ ma’ nies minn pajjiżi differenti.
• L-iżvilupp dinamiku tal-industrija joħloq impjiegi ġodda fil-livelli
kollha u b’hekk ikun hemm il-possibbilità li wieħed javvanza ’l qud-
diem fil-karriera.
• Taħdem f’ambjent ta’ ħbiberija.
toħloq għażla wiesgħa ta’ impjiegi u ħinijiet differenti li inti tkun tista’
taddattahom skont il-ħtiġijiet personali tiegħek.
• Hija industrija mill-aktar interessanti, eċċitanti u ta’ pjaċir.
(Sors: ATTITUDE SURVEY for Employees in Hotels or Similar Establishments, 2003: 12-13)
X’tista’ tagħmel
(N.B. fost l-ohrajn)
Accountant Animatur Parti mill-Ekwipaġġ
(vapur / ajruplan) Għalliem tal-Għaddasa
Manager tal-eskursjonijiet Chef Eżekuttiv
Housekeeper Wejter Manager tal-Gruppi Man-
ager għar-Riżorsi Umani Manager fin-Negozju
u l-Kummerċ Organizzatur tal-Konferenzi
Manager ta’ Ristorant room attendant Xufier
ta’ Taxi/Coach/Bus Gwida tat-Turisti Operatur
tat-Turisti Aġent tal-Ivvjaġar
 X’teħtieġ
Kapaċità fl-attitudni Kapaċitajiet oħra
tiegħek: meħtieġa:
• Kunfidenza fik innifsek • Sengħa fil-komunikazzjoni Here is what you need
• Personalità u Kariżma • Kapaċità fil-bżonnijiet tal- Attitudinal skills: Generic and Soft skills:
• Lest/a li Titgħallem u Taħdem • Self-confidence • Communication skills
konsumaturi
• Charisma & Personality • Customer care skills
• Sensittività u Prudenza • Kapaċità Interpersonali
• Willingness to Learn • Interpersonal skills
• Impenn, Dedikazzjoni u Re- • Kapaċità li ssolvi l-problemi li
& work • Problem Solving Skills
sponsabbiltà jinqalgħu • Sensitivity & Discretion • Team Building skills
• Preżentazzjoni u Dehra tajba • Kapaċità fil-Formazzjoni ta’ • Commitment, Dedica- • Complaint Handling
• Tieħu l-Inizjattiva Gruppi tion & Responsibility skills
• Tkun Flessibbli • Sengħa kif tilqa’ l-Ilmenti • Self-presentation & • Language skills
• Lest/a li taħdem fi grupp • Tinqeda b’lingwi differenti Appearance • Selling & Marketing
• Tkun Puntwali • Sengħa fin-Negozju u • Pro-activeness & skills
• Xagħrek u lbiesek puliti Initiative
l-Kummerċ
• Flexibility
(Sors: Skills and Competence Analysis of Employees Within the Catering Sector, • Readiness to work in
Report 2 2003: xiv) a team
• Punctuality
• Well groomed
Pariri biex tmur (Source: Skills and Competence Analysis of Employees
tajjeb f’intervista Within the Catering Sector, Report 2 2003: xiv)
GĦANDEK M’GĦANDEKX
• Tilbes ilbies nadif u adattat u • Tpejjep, tiekol, tixrob jew Winning Interview Tips
żarbun xieraq tomgħod chewing gum Do’s Dont’s
• Titbissem, tieħu b’idejk sodi u • Tilgħab b’xagħrek, b’ilbiesek • Wear clean suitable • Don’t smoke, eat, drink
tagħmel kuntatt b’għajnejk jew bil-pinna clothes & shoes or chew gum
• • Tikkritika kumpaniji jew per- • Smile, shake hands • Don’t fiddle with your
Tindirizza lin-nies bit-titlu Sur/
firmly & establish eye hair, clothes or pens
Sinjorina/Sinjura sakemm ma suni oħra
contact • Don’t be critical of other
jitolbukx mod ieħor • Address people as Mr/ companies or people
• Tistenna sakemm jgħidulek Mrs/Ms unless they say
tpoġġi bilqiegħda otherwise
• Toqgħod rilassat imma • Wait to be asked to sit
bilqiegħda dritt down
• Be relaxed but sit
(Sors: http://etc.gov.mt/docs/PAP%20BOOKLET-%20English%20version.pdf) upright

(Source: http://etc.gov.mt/docs/PAP%20BOOKLET-%20
Meta tiġi biex English%20version.pdf)

tikteb IS-C.V tiegħek

Choice

Writing Your C.V.

Have you made yours?

• Żommhu fil-qosor (1-4 paġni) • Keep it short (1-4 pages).

• L-ewwel niżżel l-aqwa kapaċitajiet tiegħek • Put your best skills first.
Għamilt l-għażla tiegħek?

• Uża lingwaġġ sempliċi u sentenzi qosra • Use simple language and short sentences.
• Aġġorna s-C.V. tiegħek regolarment • Update your C.V. regularly.
• Kun pożittiv u mimli bil-ħeġġa • Be positive and enthusiastic.
• Ittajpjaha • Type it.
• • Check your spelling and grammar.
Iċċekkja l-ortografija u l-grammatika
(Source: http://etc.gov.mt/docs/PAP%20BOOKLET-%20
(Sors: http://etc.gov.mt/docs/PAP%20BOOKLET-%20English%20version.pdf) English%20version.pdf)
Choice
Have you made yours?
Għamilt l-għażla tiegħek?
 Institute of Tourism Studies

L-Istitut għall-Istudji The Institute of Tourism Studies is a further education

Turistici
L-Istitut għall-Istudji fit-Turiżmu huwa istituzzjoni edukattiva bil-għan
li tkopri għall-bidliet meħtieġa fl-Industrija tat-Turiżmu u l-Ospitalità.
Hi responsabbli li tforni lis-Settur Turistiku b’impjegati professjonali li
jiggarantixxu kwalità għolja ta’ prodotti u servizzi fl-oqsma tal-Industrija
tal-Ospitalità.
institution aimed at meeting the changing needs of the
Hospitality and Tourism Industry. Its main responsibility
is to furnish the Tourism Sector with professional
personnel who can guarantee an excellent standard of
products and services within the Hospitality Industry.
Becoming a Professional
Courses Available (Full-time)

Biex issir Professjonali Higher Diploma MQF level 5

Korsijiet li tista’ tapplika għalihom (Matul il-Jum)
Diploma Għolja MQF livell 5
L-Ospitalità u t-Tmexxija fit-
Turiżmu [Twassal għad-dħul
fit-tielet sena tal-kors tal-Uni-
versità ta’ Malta B.A. (Bl-Unuri)
fit-Turiżmu]
Diploma MQF livell 4
Diploma fl-Operat tal-Lukandi
Diploma fl-Operat tal-Akkomo-
dazzjoni
Diploma fl-Arti Kulinari
Diploma fis-Servizzi tal-Ikel u
x-Xorb
Diploma fl-Istudji Turistiċi (Gwida
tat-Turisti)
Diploma fl-Istudji Turistiċi
(Aġenzija tal-Ivvjaġġar)
Ċertifikat MQF livell 3
Preparazzjoni u Servizzi tal-Ikel
L-Operat ta’ Ristorant
L-Operat ta’ Lukandi
L-Operat tal-Akkomodazzjoni
Studji fis-Servizzi u s-Superviżjoni
tal-Ikel u x-Xorb
Studji fis-Superviżjoni tal-Pre-
parazzjoni u l-Produzzjoni tal-Ikel
Foundation MQF livell 2
Preparazzjoni u Servizz tal-Ikel
L-Operat ta’ Ristorant
Extended Skill Training
Scheme (ESTS – Snajja’ fl-
Ospitalità)
Preparazzjoni u Servizzi tal-Ikel
L-Operat ta’ Ristorant/Bar
Assistenza Ġenerali
Hospitality and Tourism Management
[Leading to admission in the third year of the University
of Malta B.A. (Honours) Tourism Degree]
Diploma MQF level 4
Diploma in Hotel Operations
Diploma in Accommodation Operations
Diploma in Culinary Arts
Diploma in Food and Beverage Service
Diploma in Tourism Studies (Tour Guiding)
Diploma in Tourism Studies (Travel Agency)
Certificate MQF level 3
Food Preparation and Service
Restaurant Operations
Hotel Operations
Accommodation Operations
Food and Beverage Service and Supervisory Studies
Food Preparation and Production and Supervisory
Studies
Foundation MQF level 2
Food Preparation and Service
Restaurant Operations

Extended Skill Training Scheme

Għal aktar tagħrif: (ESTS – Hospitality Trades)
www.its.edu.mt, e-mail: help.its@gov.mt, Tel: +356 2379 3231 - 5 Food Preparation and Service
Restaurant/Bar Operations
General Assistance
F’Novembru 2007, il-Kunsill Malti għall-Kwalifiki flimkien ma’ l-Istitut għall-Istudji Turistiċi
iffirmaw ftehim li poġġa l-kwalifiki kollha tal-ITS fuq livell imqabbel ma’ dak tal-Qafas
Nazzjonali għall-Kwalifiki. Il-Qafas Nazzjonali għall-Kwalifiki huwa fuq l-istess livell tal- More Information
‘European Qualifications Framework for Lifelong Learning’ addottat skont Rakkomman- www.its.edu.mt, e-mail: help.its@gov.mt,
dazzjoni tal-Parlament Ewropew f’April 2008. Tel: +356 2379 3231 - 5

L-Università ta’ Malta
L-Università ta’ Malta taġġorna regolarment il-korsijiet li toffri biex
tilqa’ għall-ħtiġijiet ġodda tal-ekonomija u s-soċjetà Maltija. Bħalissa
fil-fakultajiet u l-istituti qed jattendu ’l fuq minn 10,000 student univer-
sitarju, fosthom madwar 750 student barrani. Il-Programm għall-Istudji
Turistiċi huwa offrut mid-Dipartiment għall-Istudji fit-Turiżmu li jinsab fi
ħdan il-Fakultà tal-Ekonomija, Management u Accountancy.
University of Malta
The University of Malta regularly updates its courses
in response to the changing needs of Malta’s economy
and society. Currently there are over 10,000 University
students, including around 750 international students,
attending a wide range of courses in various Faculties
and Institutes. The Tourism Studies Programme is
offered by the Department of Tourism Studies which is
located within the Faculty of Economics, Management
& Accountancy.

Courses Available
Korsijiet li tista’ tapplika għalihom
Bachelor of Arts (Honours) in Tourism Studies
Baċellerat fl-Arti (bl-Unuri) fl-Istudji Turistiċi
Master of Arts in Tourism Studies (from February 2010)
Masters fl-Arti fl-Istudji Turistici (minn Frar 2010) Diploma in Gastronomy (p/t)
Diploma fil-Gastronomija (p/t)
Student Advisory Services Contact Details
http://home.um.edu.mt/sas
Aktar tagħrif jista’ jinkiseb mill-iStudent Advisory Services: e-mail: sas@um.edu.mt
http://home.um.edu.mt/sas, e-mail: sas@um.edu.mt, Tel: 2340 2847 Tel: 2340 2847

ETC
Il-Korporazzjoni tal-Impjiegi u t-Taħriġ (ETC) għandha l-għan li tipprovdi
s-servizz li ssib impjieg xieraq; toffri għajnuna lil min iħaddem biex isib
il-ħaddiema li jeħtieġ; u li tipprovdi servizzi ta’ taħriġ lill-klijenti li jkunu
qed ifittxu xogħol ġdid jew lill-klijenti li jkunu jixtiequ jtejbu s-sengħa
l-esperjenza tagħhom.
Choice
Have you made yours?
ETC
The Employment and Training Corporation is Malta’s
Public Employment Service. Its objectives are to provide
and maintain an employment service; to find suitable
employment and assist employers to find suitable
employees; and to provide training services to clients
seeking new jobs or to clients who work but want to
improve their knowledge and skills.

Courses Available
Korsijiet Offruti: Extended Skill Training Scheme - for Commis Chef,
Commis Waiter, Hotel General Assistance,
Għamilt l-għażla tiegħek?

Skema ta’ Taħriġ Estensiv fis-Sengħa (Extended Skill Training Scheme)

& Restaurant/Bar Operations
– għal Chef student, Wejter student, Assistenza Ġenerali f’Ħotel, u
l-Operat ta’ Ristorant/Bar Contact Details
www.etc.gov.mt
www.eures.com.mt
Għal aktar tagħrif: e-mail: etc@gov.mt
www.etc.gov.mt, www.eures.com.mt, e-mail: etc@gov.mt, Tel: 2165 4940 Tel: 2165 4940
 Il-karriera tiegĦi My Career

“ Il-kors ta’ Diploma fil-Hotel Management offrut mill-Isti-

tut għall-Istudji Turistiċi kien il-pedament tal-karriera
tiegħi. f’ dan l-Istitut tgħallimt bosta kompetenzi tekniċi
u ħiliet maniġerjali li tant huma bżonnjużi f’din l-indus-
trija. Dawn servew biex jien stajt nibni l-karriera tiegħi
fit-turiżmu.
The Hotel Management Diploma Course I followed at ITS, was the foundation of my
career. At ITS I learnt the necessary technical competencies and management skills
that served as a firm platform to build my career in tourism.”
David Vella, Director of HR & Training, Intercontinental Malta.

“ Il-funzjonijiet prinċipali tal-ekwipaġġ ta’ ajruplan

jinkludu t-tmexxija ta’ proċeduri meħtieġa f’emerġenza
sabiex il-passiġġieri jkollhom vjaġġ sigur flimkien ma’
dmirijiet lejn kwalità effiċenti u komda għall-passiġġieri.
Il-membri tal-ekwipaġġ jagħmlu taħriġ estensiv fil-bidu
ta’ l-impjieg tagħhom kif ukoll matul is-sena.
The main functions of a cabin crew is the conduct of normal and emergency proce-
dures to deliver a safe and secure flight, and the performance of duties in relation
to the efficient quality of service and comfort of passengers. Cabin crew members
undergo extensive training at initial and also yearly training.”
Mirabelle Caruana, Cabin Crew, Airmalta.

“ Kelli diversi responsabbiltajiet ta’ xogħol differenti fi

ħdan l-industrija tat-turiżmu li jibdew minn dik ta’ Trainee
Manager għal dik ta’ General Manager li hija r-respon-
sabbiltà attwali tiegħi. Kwalifiċi akkademiċi flimkien
ma’ esperjenzi ta’ xogħol huma fatturi importanti sabiex
individwu jkollu suċċess fil-karriera tiegħu f’din l-indus-
trija. L-esperjenzi li kelli barra l-pajjiż fosthom fir-renju
unit, l-iSvizzera u l-Belġju taw kontribut sabiex jien ink-
Choice
Have you made yours?

abbar l-għarfien tiegħi dwar l-industrija ta’ l-ospitalità

kif ukoll fis-suq tal-lukandi.
Għamilt l-għażla tiegħek?

I have held various positions within the tourism industry starting from, Trainee
Manager to my current position of that of General Manager. Academic Qualifications
coupled with Work experience is key for the success of any individual wanting to work
within this industry .Having local and overseas working experience to mention UK,
Switzerland and Belgium have contributed further to expand my knowledge both
within the hospitality and hotel business.”
Raphael Cauchi, General Manager, Radisson Blu Resort & Spa Malta Golden Sands.
“ Minn dejjem xtaqt li nsir gwida turistika għax huwa
xogħol li jippremjak. Huwa xogħol li jagħtik riżultat
immedjat mingħand il-klijenti li huma kapaċi japprezzaw
il-kultura u l-ambjent storiku tagħna.
I have always wanted to become a tourist guide which is quite a rewarding job because
you can get immediate feedback from your clients who are able to appreciate our
outstanding heritage and culture.”
Audrey Marie Bartolo, Tourist Guide.

“ It-turiżmu huwa mezz li jgħinna nippreżentaw l-identità

Maltija lill-bqija tad-dinja. Għalina hija sfida kontinwa
sabiex naħsbu f’modi ġodda biex nattiraw aktar turisti
lejn il-mużew. L-attivitajiet tagħna ivarjaw minn ‘food
tasting’, ikliet, ‘pageants’, ‘re-enactments’, ibburdjar u kon-
ferenzi. Naturalment dan jipprovdina b’opportunitajiet
ġodda sabiex aħna nkunu nistgħu naħdmu f’din l-indus-
trija li hija tant dinamika.
Tourism is one other medium which helps us project our Maltese identity to the world.
It is constantly a challenge for us at the museum, thinking of new ways at attracting
tourists. Our events span from, food tasting, dinners, pageantry, re-enactments, yacht-
ing, as well as conferences. This of course always presents new challenges. To work in
such a field requires us to constantly be dynamic.”
Liam Gauci, Curator, Malta Maritime Museum.

“ Il-kors dwar l-istudji turistiċi offrut mill-Università ta’

Malta għeni sabiex nibni bażi soda dwar l-industrija tur-
istika. Kien mezz li bih jien stajt inħares u nimxi ‘l quddiem
fil-karriera tiegħi f’din l-industija dinamika.
The tourism degree offered by the University of Malta gave me the background
I needed to understand the tourism industry and it has paved the way for me to start
a career within this dynamic industry.”
Galeann Calleja, Leisure Coordinator, inlingua Malta.

“ Sa minn meta kont għadni żgħir kont nakkumpanja lil

missieri fil-lukanda fejn kien jaħdem. Ma tantx domt
wisq biex għażilt din l-industrija eċitanti u attiva. Din
hija industrija tan-nies u għalkemm tinvolvi fiha ħafna
sagrifiċċju u xogħol iebes, nemmen li l-merti tagħha huma
abbundanti u attwali.
At a very early age, when, I used to accompany my father to his workplace in a hotel.
It didn’t take long for me to get hooked on this exciting industry that never goes to sleep.
This is a people’s industry and although it entails a lot of sacrifice and hard work the
rewards are abundant and in most cases instant”
Jonathan Pace, General Manager, Marina Hotel at the Corinthia Beach Resort.
 Photos by Jurgen Scicluna (MTA), Air Malta and Nathaniel Attard
Programme partners:

L-Għan ewlieni tal-MTA huwa li tavvanza l-attività ekonomika u soċjali The MTA’s mission is to advance the economic and social
fl-interess nazzjonali, billi taħdem mal-imsieħba kollha biex tiżviluppa activity of tourism in the national interest, by working
industrija sostenibbli bbażata fuq l-innovazzjoni u l-kompetittività. with all stakeholders to develop a sustainable industry
based on innovation and competitiveness.
It-Taqsima għal-Iżvilupp tar-Riżorsi Umani fl-Industrija
Industry Human Resource Development Unit
l-Awtorità tat-Turiżmu ta’ Malta
Malta Tourism Authority,
Il-Berġa tal-Italja
Auberge d’Italie,
Triq il-Merkanti, Merchants Street,
Valletta VLT 1170 Valletta VLT 1170
Tel: 22915122 Phone: 22915122
imejl: choice@visitmalta.com E-mail: choice@visitmalta.com