Escolar Documentos
Profissional Documentos
Cultura Documentos
MAY 2017
PHONE (805) 604-2000
TABLE OF CONTENTS
Contributing Editors:
John E. Anderson
Rodney Hudson-Davies
Steve Bodofsky
Steve Garret SPECIAL INTEREST & TECHNICAL
Scott Shotton Thom Tschetter
ATRA Technical Staff: 4 STREET SMART: Identifying ATF Contamination
Rolando (Rolly) Alvarez Bill Brayton by Mike Brown
Mike Brown Keith Clark
David Chalker Rob Faucett 8 FUN WITH TRANSMISSIONS:
Pete Huscher Mike Souza 845RE: 8 Speeds from Just 4 Planets!
Shaun Velasquez Jarad Warren Bill Brayton
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Email: gears@atra.com 59 SHOPPERS AND CLASSIFIED in Denver, CO
Read their story on Page 46
Issue #214 Printed in U.S.A. Copyright ATRA 2017 64 LIST OF ADVERTISERS
by Dennis Madden
members.atra.com
Y
ou know that hotel chain? The broadcasts all around the world. ATRA Then it hit me: Maybe the reason
one that ends their ads with, is the primary sponsor for this radio nobodys coming by is because weve
Well leave the light on for program, featuring Donny Caccamise, never really bothered to invite them.
you? I started thinking about that ATRA Member and owner of DMC It probably never occurred to you that
this week while the Torque Converter Transmission, along with Tom Spence youd be welcome to stop in when
Rebuilders Association (TCRA) joined and Jim Naylor. youre in the neighborhood.
us for a tour of the facilities and a We continued the tour downstairs So that ends right now: Id like to
group luncheon as part of their annual with the Technical and membership extend a personal invitation to anyone
convention. services departments. who makes a living in the auto repair
Why was ATRA hosting TCRA? It It was a terrific event and everyone industry to stop in for a visit when
really shouldnt be much of a surprise. had a wonderful time. I really enjoyed youre near ATRAs home offices.
When TCRA founder, Corky Myers getting to see everyone and finding out This is your opportunity to meet
looked to start a trade association for the how things are going with them. the people who keep the Association
converter rebuilders, where else would And then it hit me: Why havent we your Association serving you. Theyd
he look for help to start that venture had more folks stop in at ATRAs home be thrilled to give you a firsthand look
but ATRA? So, were sort of sister offices for a visit? at everything we do here and show you
associations. After all, this is ATRA: Were the around our facilities.
So anyway, this week we had worlds largest association of automatic And, remember, everyone who
the honor of having TCRA visit us at transmission professionals. That in works here is local. Want to know
ATRAs home office. The attendees had itself should make us worth a visit. where to find the best place for dinner?
just received a personal tour of the Haas Okay, maybe we arent quite Just ask; theyll point you to a restaurant
Automation plant. Then they climbed enough of a draw for you to fly across the that probably wont show up in your
back onto the bus and took a short ride country just to say hi. But remember, AAA Travel Guide places that Siri
over here. were in southern California, right here never even heard of.
After a BBQ lunch, we took them in beautiful, sunny Oxnard. This is one What, you arent an ATRA
around, from department to department, of the most sought-after vacation areas Member? Thats okay; stop in anyway.
to give everyone a firsthand look in the country maybe the world! Well be happy to show you around and
behind the curtain. Technical Director We have some of the most let you see all that ATRA has to offer.
Lance Wiggins gave them a tour of beautiful beaches youve ever seen, My guess is that, once you see what
our research and photo labs, then were right on the edge of Californias youre missing, youll want to sign up
they moved upstairs to start the office famed wine country, and were barely right away.
beginning with GEARS magazine and a couple hours drive from Disneyland! So, whatever brought you to our
Events. There are dozens of attractions that neck of the woods, make it a point to
They followed that with are just a stones throw from our front set aside some time to stop by and visit
photographs for a Gears cover shot and door. Chances are youve been in the us here at ATRAs home office. If you
then down the hall to visit the studio neighborhood at least once before to arent sure how to find us, give us a call.
where the radio program, Horsepower enjoy some of them. Well talk you right into our driveway.
for an Hour, is recorded every So why havent you stopped by? And, just like that hotel chain says,
week. This is a syndicated show that Well leave the light on for you.
2 GEARS May 2017
C
oolant contamination has become Two weeks later, the Audi was
a lot harder to identify on many back with the same problem. The
of todays transmissions. You fluid was contaminated again. We
may have to do more than just look at must have gotten a faulty radiator,
the fluid to find it. And that still leaves they thought. So they replaced the
us with a new question: Is it coolant or radiator again. And of course, since
plain water? the fluid was contaminated, they tore
Weve all become accustomed the transmission down and replaced all
to the idea that radiators can fail and the clutches and the torque converter
allow coolant to contaminate the again.
transmission. And there may be other Once again, it worked like new, by Mike Brown
signs of coolant damage, such as so once again they returned it to the members.atra.com
rusting parts, swollen rubber seals, or customer.
gasket material and clutches flaking, to This time it lasted for three
name a few. weeks and, once again, it came
But transmission fluid contami- back with the same contaminated
nation doesnt always trace back to a transmission fluid. it was plain water? If it was, then it
radiator failure. There are other ways By now the customer was getting was unlikely to be coming through the
for contaminants to find their way upset, and beginning to question the cooling system.
into transmission fluid. Theyre less quality of the shops repairs. For that They assumed it had to be coolant,
common, but they do occur. matter, so was the shops owner. Was it because the vent is at the top of the
possible for them to have had three bad transmission. For water to make its
THE BACKGROUND radiators in a row? All in the same car? way into the vent, the car would have
The car was a 2007 Audi A4 This is when they decided it was to be half submerged under water.
AWD with a 2.0-liter engine. It time to get ATRA involved. Well, maybe. Then again, maybe
came in with the converter clutch The first thing we asked them to not.
chattering on apply. Further inspec- do was check for a transmission fluid
tion revealed the transmission fluid warmer in the cooler lines. If it had ATF CONTAMINATION
was contaminated. one, thats another place for coolant to Transmission fluid contamination
It all looked simple enough: reach the transmission fluid. It didnt whether its from antifreeze or
The shops technicians rebuilt the have one, so that couldnt have been plain water is a real problem. Thats
transmission, using all ZF parts and the problem. because the transmission clutches
converter, and installed a new radiator. Next, we asked whether they are hygroscopic; that is, they want to
The transmission operated like were sure it was antifreeze in the absorb water. Theyll even push ATF
new, so they delivered it to the customer. transmission fluid. Was it possible that out of the clutch lining to absorb water.
4 GEARS May 2017
S:10
IDENTIFYING
THE SOURCE
With the transmission out of
the car, the technicians decided to
look for any possible source of a leak
that could allow water to get into the
transmission. They poured buckets
of water on the windshield to watch
where it drained.
Much to their surprise, it looked
like a waterfall under the battery
box. As you can see, the battery
sits at the center of the windshield
(figure 1), right above the transmission
vent (figure 2).
With the transmission installed
and the battery removed, you can
see the rubber plug that normally
sits under the battery (now removed;
(figure 3) was damaged (figure 4),
allowing water to drain right down
onto the transmission vent. Figure 3: Damaged rubber plug below the battery.
In this case, a coolant test
strip would have shown that the
contamination wasnt coolant, so
there would have been no reason
to replace the radiator. The water
test strip would have verified water
contamination, so theyd have known
to look closer for the leak before
returning the car in the first place.
One of the smartest ways to
avoid trouble is to test the fluid for
contamination on every transmission
you rebuild. The cost of two strips
is only a buck; youll save a lot more
than that the first time you discover
contaminated fluid.
And thats not just smart, thats
street smart!
by Bill Brayton
members.atra.com
Version 5.0
Digital Catalog
For quicker access & more info, including
our Tranny Guide, ask for our CD
Catalog. With clickable links to take you
from index, to complete photo layout, to
individual part descriptions instantly!
800-940-0197
www.wittrans.com
1Ads_517.indd 9 5/1/17 10:41 AM
845RE: 8 Speeds from Just 4 Planets!
P1 P2 P3 P4
Figure 2
its operating cycle, letting them drag to achieve eight different ratios 845RE Gear Ratio Chart
the best fuel economy possible out of (figure 3).
1 4.69:1
their cars and trucks. To make it easier to understand
This transmission uses four the powerflow through this trans- 2 3.13:1
planetary gearsets: a Simpson gear set mission, were going to disassemble 3 2.10:1
with two planets, two ring gears, and the geartrain to show the individual 4 1.67:1
a common sun gear; and two simple components that are working in each
planetary gearsets (figure 2). Starting gear range. This is really the only way 5 1.29:1
from the front, these gearsets are to do it because, when the geartrain 6 1.00:1
identified as P1, P2, P3, and P4. is assembled, all the components 7 .84:1
In this edition of Fun with are nested into one another and held
Transmissions, were going to examine together with snap rings (figure 4). 8 .67:1
this amazing geartrain and discover R 3.30:1
how these clutches and planets interact Figure 3
Figure 4
Figure 5
'B' CLUTCH
Figure 6
1016 gears
1Ads_517.indd 13
trim 8.125 x 10.875 Bleed 8.375 x 11.125 Live 7.375x 10.125 4c #258 5/1/17 10:41 AM
845RE: 8 Speeds from Just 4 Planets!
909-476-7252 www.GearspeedPartsStore.com
1Ads_517.indd 15 5/1/17 10:41 AM
845RE: 8 Speeds from Just 4 Planets!
Figure 11
by Pete Huscher
members.atra.com
T
he Magna Powertrain model
3010 (MP 3010) transfer case
(figure 1) has been the heart of
GMs four-wheel drive truck line since
it was introduced in 2011 to replace
the New Venture Gear transfer case
system.
The MP 3010 transfer case is an
electronically controlled, one-speed
automatic, active transfer case, which
provides three modes of operation: Auto
4WD, 4HI, and 2HI.
Software calibration allows the
transfer case to use an on-demand
torque biasing wet clutch system, along
with additional features, such as a
flexible adapt ready position and clutch
torque preload levels.
The system is calibrated to provide
0-5 lb-ft of torque transfer during Figure 1: MP 3010 Transfer case
low speed, low engine RPM torque
operation, and a predetermined higher slip. the transfer case shift control module
torque transfer at speeds greater than 25 On vehicles equipped with Stabili- applies the torque-biasing wet clutch,
MPH. Trak, the transfer case shift control located in the transfer case, transferring
In Auto 4WD mode, on non Stabili- module monitors wheel speed through torque to the front wheels. Once it
Trak equipped vehicles, the transfer the four, wheel speed sensors in the determines the wheels are no longer
case shift control module monitors the antilock brake system (ABS) to detect slipping, the transfer case shift control
two front wheel speed sensors and the wheel slip. module disengages the clutch, which, in
vehicle speed sensor to detect wheel When the system detects wheel slip, turn, disengages the front wheels.
18 GEARS May 2017
System Control
The MP 3010 transfer case system
is controlled by the transfer case shift
control module. This module uses
several components to monitor and
control the transfer case operation,
including:
transfer case shift control switch Figure 3: Transfer Case Control Switch
two-/four-wheel drive increment
sensor
actuator shaft position sensor
transfer case motor lock circuit
two-/four-wheel drive actuator
front axle actuator
vehicle speed signal
and torque demand information
from the PCM or ECM.
Now lets look at how the transfer
case shift control module uses each of
these components to control transfer
case operation.
Module Operation
The transfer case shift control
module located to the right of
accelerator pedal (figure 2) uses the
vehicle identification number (VIN) to
determine the proper calibration for the
transfer case control system. Figure 4: Actuator Shaft Position Sensor
The calibration is based on vehicle Transfer Case has shifted into the requested range, the
specific axle ratios, transmission Control Switch module will turn the range indicator
types, tire sizes, and engine sizes. The MP 3010 transfer case control light on, indicating that its in the
Modifications to axle ratios and tire system uses a three-mode shift control requested range.
sizes will interfere with transfer case switch located on the instrument If the transfer case cant engage the
operation. panel (figure 3) to control transfer requested range, the module will return
The transfer case shift control case operation. Its a rotary switch with the transfer case to its previous range
module isnt interchangeable with other three positions: AUTO 4WD, 4HI and and may set code C0387 unable to
vehicles and must be calibrated to the 2HI. complete shift in memory.
specific vehicle during replacement. With the key on, the transfer case
The module is capable of shift control module monitors the Additional
performing self-diagnosis and will switch. As with most GM transfer case Components
light the Service 4WD message light control systems, if the module receives Two/Four Wheel Drive
located on the drivers information a request from the switch to change Incremental Sensor is located
center (DIC) if it encounters a range, and all the parameters are met, within the transfer case actuator motor
problem. You can access the transfer the module will attempt to shift the and cant be serviced separately. The
case shift control module with a scan transfer case to the requested range. sensor converts the transfer case shift
tool through the data link connector The module will flash the requested lever shaft position into an electrical
(DLC). gear range indicator light as it attempts signal. The module uses this signal to
to shift the transfer case into the determine what range the transfer case
requested range. Once the transfer case is in.
Actuator Shaft Position Sensor
The module uses signal from the
actuator shaft position sensor
located externally (figure 4) along
with the signal from the 2/4 wheel
drive incremental sensor, to determine
transfer case range position in degrees.
Transfer Case Motor Lock
Circuit is located in the two/four-
wheel drive actuator (refer to wiring
schematics). The circuit locks the
two-/four-wheel drive actuator motor
in position. When the lock circuit
energizes, it allows the transfer case
actuator motor to turn. When the lock
circuit isnt energized, it prevents
the transfer case actuator motor from
turning, locking it in place.
Figure 5: Two/Four Wheel Drive Actuator
M470MPT75
M470DG128C
M470DG32R
Two/Four Wheel Drive Actuator Front Axle Actuator an The vehicle speed sensor is located
This assembly (figure 5) consists of a electronically controlled actuator, on the transfer case (figure 7), creating a
permanent magnet DC reversible motor controlled by the module, that engages signal based on output shaft RPM. The
and gear reduction assembly, located the front axle (figure 6). module uses this signal to determine
on the transfer case. When activated, vehicle speed.
the actuator turns the shift lever in the Vehicle Speed The VSS sensor is a permanent
transfer case assembly. The actuator is The MP 3010 transfer case control magnet (PM) generator that produces
controlled by a PWM signal from the system monitors the vehicles speed an AC signal. The signal voltage and
module and it allows the transfer case to to control the transfer case operation. frequency increase with vehicle speed.
shift between 2HI and 4HI ranges.
22 GEARS May 2017
The VSS signal from this sensor is This calculated vehicle speed is then walk through the diagnostic routines
a direct input to the powertrain control sent to the transfer case shift control needed to keep this MP 3010 transfer
module (PCM) or engine control module module via the GM LAN serial data case rolling down the road.
(ECM) (figures 8 and 9), depending on line.
application. Now that weve seen what controls
The PCM or ECM combines both the MP 3010 transfer case system,
the VSS input and the ABS wheel speed watch for the next installment of Keep
input to calculate actual vehicle speed. Those Trannys Rolling, where well
24 GEARS May 2017
by Steve Garret
S
ometimes life throws you a The 4L60E A/B solenoids are ground valve and 4-3 sequence valve to route
curve and those curves get controlled, with system voltage applied the oil to the overrun clutch.
even tougher to hit when the last to the solenoids all the time. Both units use compound servo
time you faced this pitcher was so long Both units use shift valves that designs to operate the 2-4 band. The
ago you have a hard time remembering are controlled by the A/B solenoids: servo applies oil pressure to the 2nd
what he looked like. So, when that The JR403E uses an overrun clutch gear piston to apply the servo in 2nd. In
pitcher starts throwing fastballs, you solenoid and an overrun valve train to 3rd gear, oil pressure is applied to the
have to wonder when itll stop. control the overrun clutch and 4th gear 3rd gear area of the servo, forcing the
So goes the story of a JR403-E. circuits. The 4L60E uses the manual servo to release.
Many of you may not be able to
remember the last time you faced one GM Reverse Forward Forward 2-4 3-4 Overrun Low Rev Low
of these units; others probably see Name Clutch Clutch Sprag Band Clutch Clutch Clutch One Way
them quite often. This month, Ive Other Reverse Forward Forward Brake High Overrun Low Low
seen five of them with problems. Names Clutch Clutch One Way Band Clutch Clutch Rev Brake One Way
The JR403-E is a 4-speed Jatco GEAR
rear-wheel drive transmission used Park
in a lot of trucks, including GM/ Reverse X X
Isuzu, Mazda, Mitsubishi, and Nissan. Neutral
Its also known as the RE4R03A/ 1st X X X
RG4R01A in some applications. M 1st X X X X X
Powerflow through the unit is very
2nd X X X
similar to the 4L60E, which makes it
M 2nd X X X X
easier to diagnose problems that have
3rd X X X
similar symptoms to the 4L60E.
The JR403E clutch and band M 3rd X X X X
application is the same as the 4L60E. 4th X X
The only differences are some of the Figure 1a
names of the individual components
(figures 1a & 1b). Solenoid
There are differences in solenoid
Gear JR403E A B TCC OR Clutch PCS
and hydraulic operation between
1st ON ON OFF Varies with load Varies with load
the JR403E and the 4L60E. On the
2nd OFF ON OFF Varies with load Varies with load
JR403E, A/B solenoids are feed
3rd OFF OFF OFF Varies with load Varies with load
controlled: The solenoids are normally
grounded; the computer applies system 4th ON OFF ON OFF Varies with load
voltage to the solenoid to energize it. Figure 1b
Shifting to 4th applies oil pressure This moves the overrun clutch Transmission Connector JR403E
to a 4th gear piston in the servo cover. valve, allowing 4th gear oil to
The combination of the 2nd gear and reach the servo 4th piston.
4th gear servo surface areas are greater If theres a problem with the 1 2 3 4
than the surface area for 3rd gear, so overrun clutch valves or solenoid
the servo reapplies the band. Both it can prevent the transmission 5 6 7 N/A
units use accumulators to control shift from shifting into 4th gear.
feel. So what should you check Pin Function Resistance
Now that youve had a chance when one of these transmissions 1 Solenoid B 20-40
to refresh your memory, lets look comes into your shop? Heres a 2 Solenoid A 20-40
at a common issue with this unit: no laundry list of items to check: 3 Overrun Clutch Solenoid 20-40
4th gear. The JR403E has a series of 4 Line Pressure Solenoid 2.5-5
pressure taps on the drivers side of the No 4th; No 4th Pressure 5 TCC Solenoid 10-20
transmission, including 2nd, 3rd, and 4th (See figure 3 for valve locations). 6 Temp Sensor 2500 @ 60 F
servo apply oil circuits. 1. Is the manual valve all the way 7 Temp Sensor Between 6 and 7
If youre faced with a unit that into the correct range? 8 Not Used
wont shift into 4th gear, there are 2. Is the TCM commanding 4th
Gear Solenoid A Solenoid B Overrun TCC
two basic areas you should check: the gear?
1 On/12v On/12v Varies Off
commands to the solenoids (figure 2), 3. Is the correct voltage/
2 Off/0v On/12v Varies Off
and the apply oil available to the 4th current available for solenoid
gear pressure tap. operation? Blown fuses and 3 Off/0v Off/0v Varies Off
Of course, you can check the wiring damage have been 4 On/12v Off/0v Off On
commands to the solenoids with a known to cause issues with this Figure 2
scan tool, but that only indicates the unit.
TCM is trying to operate the solenoids. 4. Is solenoid A applying oil
It doesnt mean the solenoids are pressure to shift valve A? So, just like working on a 4L60E,
receiving the signal, nor does it mean 5. Is shift valve A sticking? finding the cause for a JR403E with
the solenoids are operating properly. 6. Is the overrun clutch solenoid no 4th gear can be a challenge, but it
Keep in mind that the shift sole- applying oil pressure to the overrun isnt impossible. Treat this unit like a
noids in this application are feed con- clutch valve? 4L60E, but keep in mind the electrical
trolled devices, so backprobing the 7. Are the overrun clutch and overrun and hydraulic differences between the
solenoid circuit while commanding the clutch reducing valves sticking? units, as one of those differences may
solenoid on should reveal system volt- 8 Is the shift valve train sticking be responsible for your problem.
age is being supplied to the solenoid. or the plugs between the valves Just follow these easy steps, and,
Problems with a solenoid or its broken? the next time youre at bat facing one
circuits can keep the transmission 9 Are the valve body gaskets correct? of these pitchers, youll be the one to
from shifting into 4th gear, but it Are the proper holes drilled? hit it out of the park!
usually wont be the only problem: No 4th; Low 4th Pressure
Shift solenoid A receives voltage in 1. Is the 4th servo piston broken?
1st and 4th gears, while solenoid B (Common)
receives voltage in 1st and 2nd gears. 2. Is the 4th servo cover cracked?
So a solenoid electrical or hydraulic (Common)
failure should cause you to lose two 3 Is the overrun clutch valve sticking?
gears; not just 4th. (Common)
Whats different between the 4 Are the aluminum plugs between
JR403E and the 4L60E is the use of the shift valves broken (Common)
an overrun clutch solenoid. When 5. Is there a massive leak in the
the JR403E shifts into 4th gear, the accumulator, accumulator circuit, or
overrun clutch solenoid is turned off. 4th servo circuits?
Figure 3
RostraTRANSMISSION
RostraTransmission.com rostratweets RostraPC
by Scott Shotton
The Driveability Guys
Figure 1
Figure 2
Figure 3
Our Durango is equipped with methods are: position sensor (blue) doesnt match the
a JTEC engine controller, which 1. your own database signal we captured. And, even though
we confirmed with a quick visual 2. a web site the camshaft waveforms look very
inspection. We make the proper 3. a buddy similar, they dont match either.
connections and then crank the engine Your own database requires time, Count the pulses from the camshaft
again (figure 3). testing, and good organizational skills. sensor signal. The pattern from the
Channel C (green) is the camshaft A professional web site can be an option, engine installed in our vehicle is 1-2-3-
(CMP) sensor and channel D (gold) is if you can find one with the information 2-2-1-3-1. If we repeat the same count
the crankshaft (CKP) sensor. As you you need. Finally, a fellow technician on the JTEC capture, we come up with
can see, both sensors are outputting may have what youre looking for. In 1-2-3-3-2-1-3-1.
clean digital signals and the voltages are this case, we consulted the International A little more research and we came
appropriate. But are the signals correct? Automotive Technicians Network, or up with a capture from a 4.7-liter engine
Here is where we need a known good www.iATN.net, to find a known good equipped with an NGC. The crankshaft
capture to compare with our test results. waveform (figure 4, pg 34). and camshaft sensor signals from the
Known good captures can be a This waveform came from a NGC application matched our vehicles
challenge. There are many ways to 4.7-liter engine equipped with a JTEC. signals exactly.
obtain them. The three most common Upon initial observation, the crankshaft
32 GEARS May 2017
INDUSTRY NEWS
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MAY 30 & 31
6R80 - Diagnostics
*Free for everyone on the day of the webinar. ATRA Members have
access to all pre-recorded webinars.
Figure 4
So what happened? The engine crankshaft reluctor is inside the engine of the situation is often due to man-made
from the salvage yard was wrong for the and the camshaft sensor signal is failures. The good is the knowledge and
vehicle. The used car lot wasnt happy different, too. tooling to identify the issue quickly in
to hear that, since it meant that we were The next question was a bit the future.
going to have to replace the engine with frightening: Can we just replace Adding this test to your arsenal,
the right one to solve the problem. the computer? Basically, swapping and performing it early in your
Its hard to point a finger at the modules on a Chrysler product diagnostic process, can greatly increase
salvage yard in this case. Think about probably isnt the best idea. Second, the you efficiency and alleviate a lot of
it they pulled a 4.7-liter engine connectors are different. Third, wed diagnostic pain.
from a 2002 Durango and labeled it need to swap out the entire vehicle Do you have engine or electrical
accordingly. How were they to know harness to accomplish this task and diagnostic issues youd like to see
there was a difference? no one wants to open that can of worms. addressed in the future? Let Scott know.
The owner of the shop asked if There are a handful of tests you can Email scott@driveabilityguys.com
the flywheel could be replaced to solve use for a variety of different situations. and you just may have your question
the problem, like on an older Chrysler Scoping the crankshaft and camshaft covered in a future issue of GEARS.
product. Of course it couldnt: The sensors is one of those tests. The horror
2017
TECHNICA
SEMINAR
L
LOCATIONS
May 13 Denver, CO
May 20 Des Moines, IA
May 20 Albuquerque, NM SCHEDULE FEES
May 27 Vancouver, BC Registration ......7am-8am All Pricing in US Funds
Seminar......................8am* ATRA Members ..........$165
August 5 San Antonio, TX Lunch .............12pm-1pm Non-Members ............$210
*Vancouver Seminar Every 4th person........FREE
August 12 Atlanta, GA Begins at 9am On-site registration.....$240
August 19 Anaheim, CA
August 26 Portland, OR HOW TO REGISTER
August 26 Tulsa, OK Phone toll-free: (800) 428-8489
September 9 Billings, MT Fax your payment &
(805) 988-6761
September 16 Newark, NJ registration information to:
Online: http:// members.atra.com
September 23 Chicago, IL
Mail your payment to:
November 4 Baltimore, MD ATRA Seminar Registration
2400 Latigo Avenue, Oxnard, CA 93030
U
p Your Business is an exclusive Theres only one airline thats
GEARS Magazine feature in made a profit every year over the
which I share stories, insights, last 40 years: Southwest Airlines.
and reflections about real business and Ironically, they tend to be the most
life challenges. relaxed in dealing with exceptions and
Have you ever thought about the change requests. They look for ways
expression, My way or the highway? to say yes, while others seem to do
Why is the highway a negative when the opposite. We could probably spend
its counterpart, the high road isnt? a few pages discussing their business
Makes you want to say, Hmmm. procedures, but this article doesnt
Today I want to share two recent have anything to do with Southwest
customer service experiences one Airlines.
where I was essentially, given the First, heres a little background
my-way-or-the-highway choice, and to set the stage regarding the
a second where an ATRA Good Guy exceptionally stressful circumstances
exemplifies taking the high road. Both involved. Recently, my wife, our two
deal with customer service situations sons, and I travelled from Phoenix to by Thom Tschetter
that fell outside routine policies Seattle. The mission of this trip was to
and procedures, but only one is a pack up my mother-in-laws belongings
clear winner. and move her into an assisted-living
facility here in Arizona. Wed rented
My Way or The Highway a one-way truck, and the boys were
The airline industry is an easy going to drive the loaded truck back to
mark when it comes to finding exam- Phoenix while my wife and I flew back
ples being rigid and unaccommodating with her mom.
when it comes to making exceptions to I wish Id taken a picture of what
their policies and rules. became the bone of contention at the
38 GEARS May 2017
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The service adviser took a call keys to my company car. Feel free to jobs. If we only get an occasional
from a frightened consumer. He was use it until I have your car back. You additional job using this procedure, at
afraid that he had a transmission can even drive it home overnight todays prices, I think the impact on
problem and afraid to take it anywhere if, for some reason, we dont have our sales and profit is worth it.
until hed gotten some prices. Recog- your car finished by the end of the By the way, we get at least 15
nizing that this potential customers day. The customer appeared to to 20 jobs a year with this procedure.
fear was real and needed to be be very relieved no evidence of Sure, we might have gotten some of
relieved, the service adviser offered to fear remained. them anyway, but the customers who
make a complimentary house call. It turned out that the transmission get this service love us even more
He explained that he would drop needed an overhaul. Guess who got the and theyre our greatest sources of
by on his way back from lunch, and job! How hard do you think it was to referrals. I guess this is what ATRA
road test and check the car visually, so sell the job? calls customer-centric, but I just
he could better advise the customer. It turns out that house call think this is what happens when
In this case, the customer was at diagnostics is a common practice for everyone wins.
work, so it ended up to be an office this shop whenever customers are
call actually even better. The cus- unable to or fearful about bringing What We Can Learn
tomer accepted the service advisers their cars into the shop. While this I think every shop owner should
kind offer. appeared to be an exception, they have do a self-check to see if there are any
I couldnt resist going on a discretionary guidelines regarding areas in their policies and procedures
ride-along. While performing the when they offer it, and this was that convey a my-way-or-the-highway
road test, examining the fluid, and more procedurally choreographed than attitude. Look for alternative ways to
performing a few other visual checks, it appeared. take the high road and offer yes-able
the service adviser was proactively The shop seldom fails to retrieve solutions.
building rapport and trust with the the car once theyve performed their From here, it looks like the high
customer. house call diagnostic service. They road is the road to success!
He advised the customer that, to also seldom lose the recommended
pinpoint the problem, he needed to do repair job. They feel its because they
a more extensive diagnostic evaluation now have the car, because theyve
and an electronic system scan that he established rapport and built trust
could only do at the shop. He said it with the customer, and because the
would run around $149 and that the customers replacement transportation
cost of the diagnosis would apply problem is solved with the loaner car.
toward any repairs that were necessary. The shop considers an office call Share Your Stories
At this point, the customer was diagnostic visit to be a bonus because If youve personally experienced a
comfortable with allowing him to take of the almost certain positive word-of- weird or unusual customer dispute and
the car to the shop for the additional mouth advertising they get among the wouldnt mind sharing it to help your
diagnosis. But he asked if itd be customers co-workers. industry, please contact me. You just tell
me the story and Ill do all the heavy
finished before the end of the day, When I asked how many jobs they
lifting to write it.
because he needed it to get back and get with their house call diagnostic
We can make it an article about
forth to work. service, the owner replied, All of you, or you may remain anonymous. The
Without missing a beat, the them. What does it matter how many? main thing is we want to share stories
service adviser handed the customer We have no added cost because we that will help others avoid similar prob-
his keys, saying, Here; take the offer free loaner cars with all major lems. Call me at 480-773-3131 or email
me at coachthom@gmail.com.
and ours is to help you do it. As the worlds largest and strongest
JOIN TODAY AT
MEMBERS.ATRA.COM // 1-866-GO-4-ATRA
atra membership
membrshp314allright.indd
we do.indd2 1 2/24/14 1:41
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C
alling this a certification program That should be a breeze for you,
might be selling ourselves short, because the master certification test is
because its much more than a combination of the most important
that. The ATRA certification program data from each of the other programs.
is actually a complete educational Once youve earned your master
curriculum. It includes all the resources certification, youll receive a beautiful
you need to pass the tests, but its also wooden plaque and a press release to
filled with all the background infor- send to your local newspapers. Enjoy
mation you need to take your place as the pride of accomplishing the most
a leader in the automatic transmission difficult, most inclusive certification in
repair industry. the industry: Youve earned it!
The program consists of 12 indi- by Lance Wiggins
vidual categories, each one covering a Rebuilder Specialty members.atra.com
critical part of your job as a transmis- Certification
sion technician. Not all of the tests What does it take to be an ATRA
apply to each certification, and several certified rebuilder? Youll need
cross over from one certification to a thorough understanding of the
the next. hydraulic operation of the trans-
Your best bet is to choose the mission, along with the me-
certification level youd like to earn chanical aspects that make it
first, and begin with the tests that work. Youll need a basic
apply. Take a test, and then use your understanding of electri-
results to help guide your training. cal systems, along with a
Then, once youve filled in the blanks complete familiarity with
in your education, take the test again. rebuild techniques.
Once youve passed a test, Those are the
move on to the next, until youve programs youll have to
attained your first goal. Then you can pass to earn your ATRA
decide which goal you should head rebuilder specialty certi-
toward next. fication. Theres a lot to
Once youve passed all 12 rebuilding todays transmis-
individual tests, youre ready to climb sions, and the folks at ATRA
to the pinnacle of the industry with worked overtime to create a com-
the final test: the master certification. plete program that demands a thor-
42 GEARS May 2017
Diagnostician Technician
Specialty Certification
These days theres no one more
important in a transmission repair
shop than the diagnostic technician.
An accurate diagnosis makes the entire
job easier and more profitable; without
it, and youre just throwing money at
the car, hoping something will stick.
As a diagnostician, you need to
be versed in every level of electrical
operation, and you need a clear
understanding of computer systems
and driveability diagnosis. Youll need
to know more than just what to check:
You need a clear understanding of how
things work.
ATRAs diagnostic certification
will stretch you to your limits. Youll
have to be able to prove that you have
the understanding of the systems in
todays cars, along with a thorough
familiarity with diagnostic strategy.
GEARS May 2017 43
TECHNICAL BOOKS
GENERAL MOTORS FORD IMPORTS CHRYSLER
W
ere more than just rebuild-
ers, says Ron Shaw, owner of
A-Affordable Transmission
Centers, with two shops in the Denver,
Colorado area. We understand how
transmissions work, so we arent afraid
to repair a transmission, rather than
simply rebuild it.
Too many shops seem to think
that every part in a transmission needs
to be updated for the unit to last. But
some customers dont want to rebuild
the whole transmission; they dont want
to put a lot of money into it.
That rebuild mentality may be
a holdover from the days when a
transmission could be rebuilt for a few
hundred dollars. Back then, there just
wasnt much point to repair only what
was wrong with the transmission: You
couldnt save enough on the repair
to justify not replacing the rest of the
clutches.
But today, with some rebuilds
reaching three and four thousand dollars,
suddenly it may well be worthwhile to
consider a repair instead of a complete Ron Shaw, owner of A-Affordable Transmission Centers, with two shops in Denver, CO
rebuild. While the savings may only
46 GEARS May 2017
the franchise company. A lot, but not While advertising is an important to deliver other customers cars, to see
everything: What sets us apart from the part of any business model, Ron is quick whether their cars are finished or where
typical franchised shop is that we price to point out that a large percentage of they are in the repair. That has to save
everything up front, before removing or their business comes from returning time and effort.
disassembling the transmission. customers or referrals. When we get But thats only part of the job
Not much wonder they stay so a job, we make a lasting impression, for the phone salesperson: After hes
busy; seems like thatd be a valuable so our repeat and referral business updated the existing customers, he
selling point to their customers. tends to be very good, explains Ron. starts making cold calls. Hell bust
Everything we do is transparent 80% of our business comes from out the phonebook and make cold
and up front. After all the years Ive referrals or repeat business; thats not calls all day. He averages about 100
spent in the business, I think I have a an exaggeration. cold calls a week to businesses in the
good idea of what people should be They also have a radio ad they run area.
able to expect from us. Its worked occasionally, but it isnt something that His job is to keep it quick and
pretty well for us over the last 20 provides them with a terrific return. simple: Hi, Im Randall at Affordable
years. Im just not seeing enough business Transmissions. I dont want to take a lot
from that, says Ron. The majority of your time. We offer discount repair
Marketing Programs of our business comes from routine to businesses like yours. Would you
While their name was the product of referrals or through hits on Adwords. consider keeping our number on file?
Yellow Pages placement, A-Affordable Thats our pitch.
gave up advertising in the Yellow Pages A Really Smart Phone Its a numbers game. I tell them,
a few years ago. Today most of their One way that A-Affordable keeps You arent here to try to be their
marketing is handled on line. in touch with customers is by phone. buddy; frankly, cold calls and people
Like most shops, A-Affordable In fact, he has a telephone salesperson who make them are irritating. You dont
has its own web site: www.A- whose entire job is to call customers. want to waste their time; you want to be
A f f o r d a b l e Tr a n s m i s s i o n s . c o m . And thats paying off really well for short and to the point.
They also take advantage of Google them. It allows them to make a lot of
Adwords, and were fully advanced We update our customers twice a calls. And we get business from it; we
on line as far as Facebook, Twitter, and day, explains Ron. Even if we dont might get two jobs out of 100 calls
Google+. And of course we work with have anything to tell them, well at two jobs we wouldnt have gotten if we
the Better Business Bureau; were on least let them know where we are in the hadnt made the calls.
their web site. process. I have a person at each shop You dont have to sell anything;
Were also the only transmission whose job it is to call the customers. you just have to call and tell them who
shop in the Denver area on Dave Logans Think about that: The customer you are; thats it. Its worked for us
web site. Logan is the announcer for always knows where his or her car is in through the years and I think its one of
the Denver Broncos football team. the repair process. That means theres the reasons we stay so busy.
Dave Logan is very selective; its very no reason for them to call the shop at
hard to get in with him. 4:30 while Ron and his crew are trying
48 GEARS May 2017
parking lot.
GEARS May 2017 49
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60
discount or budget. The question
years ago, a mechanics shop every major component found on a car is then, How do I build this niche
would have done everything has its own specialist. market? I have personally seen
from changing headlights to In the automatic transmission several companies build themselves up
engine and transmission rebuilds. But industry, we have found that we have to be very successful niche specialists,
it wasnt all that long before we started had to diversify and specialize in simply by creating new product
to see specialists pop up. First, we our own fields over the past 20 years. lines using standalone transmission
saw body shops followed closely by Many transmission only shops have controllers.
engine and transmission re-builders. added general repair services. Others I know of several distinct ways
As time went on, we started to see are specializing in European vehicles, of doing this. The first is to simply
carburetor shops, exhausts and auto and performance cars. And we have buy and sell transmission controllers
electrical specialists. This was simply 4-wheel drive specialists, CVT and both online and over the counter.
due to there being so many different DSG specialists. Heavy-duty vehicles Although it can be very successful
makes and models that the general like trucks and buses have their own on its own, this is normally done as
workshop could not keep up with all shops as well. a side line Often you are better off
the different developments, not to But what about the rest? Surely to resell a complete transmission,
mention the demand on stocked parts the rest cant all be in competition controller and accessories. This allows
and workshop manuals. At that with each other? Otherwise it is going you to create your own packages
time, the performance industry was to be a long and drawn out race to from an ever increasing range of
a mere fledgling that quickly became the bottom of our professional field, transmissions, thereby creating your
the strongest and healthiest within in which we only ever become an own product niche.
the automotive sector, driven by pure expert in discounting, budget cuts and The days of hydraulic 3 speed
passion. Now 40 plus years on, almost staff turnover. I dont wish this on transmissions are gone, having been
54 GEARS May 2017
A.J. Amatuzio, Innovator development and sold synthetic oils New Omnicraft Brand
of Synthetic Lubrication under a variety of names. on Shelves, Improving
Passes at 92 In 1972, AMSOIL synthetic motor Customer Experience
oil became the worlds first synthetic
motor oil to meet American Petroleum
Institute service requirements. All the
major oil companies followed Als lead
and developed synthetic motor oils of
their own.
Al was generous in all respects
and had particular compassion for
children, animals, and military causes.
He touched the lives of many and will
be missed.
A memorial service will be held at With Omnicraft parts now on
the Duluth Entertainment Convention dealer shelves across the U.S., the
Center (DECC) Auditorium in Duluth, first new replacement parts brand
Minn. on Saturday, April 15, beginning launched by Ford Motor Company
at 12PM with a service at 1PM. in 50 years is ready to help dealers
In lieu of flowers, Als family has grow their businesses and provide an
Al Amatuzio requested that memorials be made in improved customer experience through
May 1924 March 2017 Als name to Animal Allies of Duluth, competitive pricing, quality and
It is with deep sadness that we the Douglas County Humane Society, convenience.
announce the passing of AMSOIL and the AMSOIL Northland Law Our dealers are already feeling the
INC. founder, Al Amatuzio. He went Enforcement K-9 Foundation. impact of the new Omnicraft brand,
peacefully Friday night, March 31, said Frederiek Toney, president, Global
2017, surrounded by loved ones in his Sonnax GM Zip Kit Ford Customer Service Division. And
home.Al was born on May 6, 1924 in I am certain the customer response
Duluth, Minn. will be equally positive. Now, owners
Als entrepreneurial nature emerged of non-Ford vehicles have access to
when he was a child. He peddled quality parts at a competitive price,
newspapers, sold magazines, collected backed by Ford.
scrap iron, and devised any number For launch, Ford focused on
of ventures to help support his family developing the most commonly
through difficult times. requested parts at a competitive price.
After high school, Al attended Initial offerings include oil filters, brake
Naval Air Corps training and served in pads and rotors, brake calipers, loaded
the Merchant Marines, the Air Force, struts, and starters, and alternators.
and eventually, the Duluth unit of the Omnicraft has had a significant
Air National Guard. He served 25 business impact in all areas of our fixed
years as a fighter pilot and squadron Target the root cause of multiple operations, said Todd Benner, owner
commander and was twice honored as drivability complaints in GM 6T30 of Selinsgrove Ford in Selinsgrove,
our nations top pilot. and second generation 6T40/45/50 Penn. Our Quick Lane department
Al then became inspired by a new transmissions with Sonnax Zip Kit has become more efficient by having
challenge: Armed with the knowledge 6T40-GEN2-ZIP. This easy-to-install competitive make parts in stock.
that every jet engine in the world could kit features uniquely designed parts Omnicraft allows our technicians to
survive only with synthetic oil, he that work by sealing critical circuit stay on the job and not tie up lifts.
reasoned that the same performance pressure losses in the valve body for Today, Omnicraft parts are available
benefits could be applied to cars, trucks, renewed shift operation. at Ford and Lincoln dealerships and will
and other motorized land vehicles. No reaming or special tools required roll out to Ford Authorized Distributors
Al ignored the skeptics and, Detailed tech booklet includes in April 2017.
in 1963, began intense research in-depth rebuild and inspection tips To find out more about Omnicraft,
and development. By 1966, hed for comprehensive valve body repair visit www.omnicraftautoparts.com
formulated his first synthetic motor oil, Learn more by watching the Zip or contact your local Ford or Lincoln
and throughout the sixties he continued Kit video at www.sonnax.com/zip-kits. dealership.
56 GEARS May 2017
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BUSINESS FOR SALE: Business and property HELP WANTED: Successful and family owned also needed with ability to do all Automatics
for sale, approximately 3300 sq.ft, 7 bays, shop in southern California looking for a hard and Standards. Seperate rebuild room with
50 car parking lot, 2 furnished apartments working and motivated Transmission installer heating and A/C, organized parts room with
on the 2nd floor. Reputable and established and/or rebuilder. Please have some experience about 75K parts in inventory. Fast pace shop
transmission shop for 30 years. Equipment and be available to work Mon-Fri 8am-5:30pm. with quality-minded technicians to work with,
and inventory, lifts, part washer, waste oil Please contact Mike (805) 236-1114. complete diagnostic equipment with Mitchell On
furnace, turn key operation. Located downtown ATRA Mbr Demand, Identifix, Transgo Tec, Steve Younger,
Louisville, Kentucky, owner wishes to retire. ATRA, ATSG, computer system for build room.
Call (502) 585-2255 Monday, Tuesday or HELP WANTED: Looking for an experienced Call us: (541) 535-1075 ask for Jim or Rich
Wednesday. Torque Converter Rebuilder. Contact Atlas jimnewcomb1978@gmail.com ATRA Mbr
Automotive Inc. Irene or Erika, ibogdan@
BUSINESS FOR SALE/LEASE: Looking to sbcglobal.net or (216) 671-0100. HELP WANTED: Globe Transmissions
Expand or Relocate? 8,000 sq. ft. Reputable in Southbridge, MA is seeking full time,
and established shop for lease or sale in sunny HELP WANTED: COLORADO SHOP SEEKING experienced R&R Tech, Rebuilder and
Arizona, located near Las Vegas and Lake TRANS REBUILDER: Are you an experienced swingman. Candidates must have minimum
Havasu City. Operated as a transmission shop transmission rebuilder with great references 5 years experience with foreign and domestic
for 23 years, same owner. Call (928) 530-6350 and a positive, team player attitude? This is an transmissions. Valid license, transportation
to inquire. ATRA Mbr extraordinary opportunity to join a shop who and tools a must. Send resumes to Bob at:
truly cares for our customers and values our globetransmissions@gmail.com or call us at
EQUIPMENT FOR SALE: Converter - TCRS employees. We have an excellent reputation (508) 764-9400. ATRA Mbr
Auto Aliner with miller CP-302 power source. in the industry and we get to live and work in
Victor 1860E Lathe with cutting heads. the beautiful Grand Valley of Western Colorado HELP WANTED: OUTSTANDING Southern
Bonding machine and hydraulic riveter. Low with hiking, biking, hunting, fishing, and off-road California Shop Needs: 2nd $1,000,000
volume shop use only. Pictures available. Pier sports just minutes from town. In addition to a Producer akaAssist Service Manager,$1K
Transmission, Boston, MA (617) 268-7409. great work environment, we offer competitive Relocation after 90 days - North San Diego
ATRA Mbr pay, a 5-day work week, local healthcare, County. Contact: Art Eastman -TransShop
individual and team bonuses, and a matching Consultant(714) 325-7777or Trans_
EQUIPMENT FOR SALE: G-TEC Transmission IRA plan. For more information on our shop visit ShopSales_R_US@hotmail.com. ATRA Mbr
Dyno for front and rear wheel drive. Universal our website at www.bakerstransmission.com.
adapter for most front and rear wheel drive E-mail your resume to bakerstransmission@ HELP WANTED: Looking for a motivated,
transmissions and torque converter. It has a gmail.com or Fax to (970) 242-8589. We look punctual mechanic and or transmission
built in hoist, digital gauges, transmission fluid forward to hearing from you! ATRA Mbr rebuilder. Must be available to work Monday
tank with pump and filtering system, Sonnax - Friday 8am - 5pm, have own hand tools,
flow meter and many extras. This dyno new HELP WANTED: Southern Oregon Close speak English and most importantly follow
was over 100K, Im selling for $17,000 OBO. to Hunting, fishing, camping, boating and directions. Preferred experience removing and
Please contact Johnny at: (310) 714-3869 or shopping. Automotive General Technician with installing transmissions front and rear wheel
Email pctransmissions@yahoo.com transmission removal & installation abilities, drive. Not required but preferred! Reading
ATRA Mbr generous compensation for the right person, and comprehension necessary. Pay is good,
benefits included. Transmission Rebuilder weekends and holidays off. Great opportunity
62 GEARS May 2017
for the right person with a positive attitude and positive work environment, competitive pay, HELP WANTED: NATIONAL EMPLOYMENT
strong work ethic. Call or text Steve at (805) benefits and other great employee incentives. HEADQUARTERS FOR THE TRANSMISSION
896-2939 or trans58.sp@gmail.com. ATRA Mbr We are currently accepting applicants INDUSTRY. Fast, Easy and Free service to
for the following positions: R&R Specialist, industry employees! Low cost and an easy way
HELP WANTED: Ralphs Transmission is a Diagnosticians, Service Advisors (Sales). Visit: to recruit nationwide for shop owners! Serving
growing shop in Modesto seeking qualified www. RalphsTransmission.com to learn more the transmission industry since 1997. Visit our
and experienced transmission specialists. about Ralphs Transmission and employment website at: www.transteam.com or call us toll
We have an excellent facility with completely opportunities. Contact Mario Jauregui at (209) free at: (888) 859-0994.
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