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Corporations are living systems that operate within the larger system of a
society. Not every member of the society participates in the economic activities
of a specific corporation. CSR is about a corporation being accountable to its
broader society in which it operates. Corporate activities often degrade natural
and social environments and these in turn affect unrelated third parties. Thus,
CSR is about being accountable for these externalities.
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4. The business entity has to assess its potential sources of legitimacy threats.
Once it identifies a legitimacy gap, the entity has to take proactive measures in
addressing the legitimacy gap. This might include changes in the product or
service to meet community expectations and improved corporate disclosure to
relevant stakeholder groups.
Coercive isomorphism takes place when a firm adopts a certain practice, process
or structure due to coercion or pressure of a stakeholder group. For example, a
firm might disclose more on its environmental performance because of
shareholder pressure.
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