Maximo Roadmap

Update/ Support Services

Kim Woodbury
Product Manager

2012 IBM Corporation

Disclaimer

Please Note:
IBMs statements regarding its plans, directions, and intent are subject
to change or withdrawal without notice at IBMs sole discretion.
Information regarding potential future products is intended to outline
our general product direction and it should not be relied on in making a
purchasing decision.
The information mentioned regarding potential future products is not a
commitment, promise, or legal obligation to deliver any material, code
or functionality. Information about potential future products may not be
incorporated into any contract. The development, release, and timing of
any future features or functionality described for our products remains
at our sole discretion.

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Whats driving enterprise asset management
adoption?

80% chose PAS 55 19% annual

compliance increased improvement
adoption
HS&E - 80% of Companies recognize MRO supply chain
executives chose EAM provides added represents a $250
compliance as a value with 20-30% cost billion expense
top market reductions, doubling of annually best run
pressure equipment capability companies save 19%
and OEE

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EAM: Enabling the worlds physical
infrastructure

$447 Billion is spent Rail will support 4.8 In the last 100 years,
globally on trillion passengers water use has been
maintenance growing 4.8% growing twice as fast
annually by 2020 as the population
globally

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Key Capabilities
IBM Asset and Facilities Management

Deep enterprise asset

management functionality
Asset Management
provided for key industries

Extended capabilities bring

Operations Health, Safety Supply Chain Service
specific asset knowledge that Management Environment Management Management

enhances baseline EAM

functionality Facilities Management

Integrated set of
technologies to reduce Facilities & Space Real Estate
Management
Environmental
Sustainability
Capital & Project
Management
Management
facility operational costs,
manage real estate assets,
and meet energy efficiency Visibility Control Automation
regulatory drivers.

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Where do we help ?

Plants and production lines

Manufacturing Warehouses

Roads, bridges, vehicles

Transportation Rails, trains
Airports, aircraft

Transmission and distribution networks

Power plants
Energy Drilling platforms and wells
Refineries

Commercial offices
Government buildings
Buildings Schools and college campuses
Hospitals

Wells and dams

Water Treatment plants
Pipes and valves

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 2011 Asset Management Products - Delivered
Maximo Spatial TRIRIGA Portfolio
Asset 10.3 additional
Maximo Industry Languages,
Management Solutions
7.5.0.0 functionality
7.5.0.0
Oil & Gas
Maximo Asset Maximo Asset Transportation Maximo Scheduler
Management Configuration Utilities Industry Solutions
7.5.0.0 Manager 7.5.0.0 Life Sciences Maximo for Service Add-ons
Nuclear Power Providers 7.5.1.0
Government
Maximo Asset Maximo for Service Maximo Adapter
Mgmt. Essentials Providers 7.5.0.0 for Oracle Maximo DCIM 7.5.x.0
7.5.0.0 7.5.0.0 TRIRIGA 10.2
Portfolio IBM
Maximo for Internal Maximo Archiving Branding Intelligent Building
Maximo Mobile Service Providers with Optim Data Maximo Adapter management
Growth Globalization
Suite 7.5.0.0 7.5.0.0 for SAP 7.5.0.0 Solution 1.x
Solution 7.5.0.0

Q2 2011 Q3 2011 Q4 2011 2012

Maximo for Data Maximo Maximo Mobile

Center Scheduler Fix-pack 6.2.8 Fix-pack 7.1.1.9 Fix-pack 7.5.0.1 7.5.x.0
Infrastructure 7.5.0.0
Mgmt 7.5.0.0

Maximo Maximo Adapter Intelligent Maximo Health, Fix-pack 7.1.1.10 IT Next

Everyplace for Primavera Building Safety &
7.5.0.0 7.5.0.0 Management Environment IT Asset Mgmt
Solution 1.1.0.0 Mgr 7.5.0.0
Maximo Adapter Service Mgmt
Fix-Packs for Microsoft Maximo Everyplace
Project 7.5.0.0 7.5 BlackBerry
7.5.0.0 Change Mgmt
Releases support

New Products Maximo adapter

for ITM 7.5.0.0
Planned
Releases

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The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is
for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material,6
code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. .
IBM Intelligent Building Management
Integrated software solution for improving buildings management and
facilities operations

Highlights IBM Intelligent Building Management is an

integrated software offering that combines real-
Lower building operating cost by time systems monitoring with facilities and event
consolidating building information and by management to help analyze and optimize
performing analytics to identify energy facilities operations, reduce energy expense, and
optimization opportunities improve asset management and reliability
Improve facility operations by analyzing
The solution gives building owners and
real-time equipment alerts and automated
managers the ability to collect vital real-time
service requests to more efficiently service energy and operational metrics, apply enterprise-
key building equipment wide analytics, and view that data in a cohesive
Gain flexible enterprise, regional and dashboard to support optimization capabilities.
building-specific views of energy trends,
alerts and facilities operations across the
building portfolio and building management
systems
Extend the life of building assets through
proactive maintenance enabled by real-
time condition monitoring
Provide a consolidated role-based
dashboard for one stop view of building
operations

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Maximo Health, Safety & Environment Mgr
Integrating health, safety and environmental processes with work and
asset management

Highlights The primary objective of Health, Safety, and

Environment (HS&E) initiatives is to reduce
Best in class capabilities and best practices overall risk, to comply with Federal, State and
for improving safety, reliability, and Local regulations, and to create a safe yet efficient
compliance operating environment for a company.

Facilitates meeting or exceeding regulations
and legislated requirements impacting
health, safety and the environment.
Standardization is the basis for measuring,
benchmarking and continuously improving
performance
Maximos solution for Health, Safety, and
Environment provides key extensions to Maximo
Asset Management to provide strategic
applications for audit management, risk
assessment, safety reporting, management of
change, condition reporting, corrective actions
and training.

Collaboration across operations,

engineering, maintenance and management
enables operational efficiencies and better
practices for HS&E management

Enterprise scale, comprehensive solutions

for improving compliance activities in a risk-
based, safety and quality oriented
environment

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TRIRIGA
Facility, Real Estate and Workplace management

IBM combines leadership solutions in two markets - Enterprise Asset Management and
Integrated Workplace Management Systems (IWMS) - to create a comprehensive
solution for Smarter Buildings.

IBM solutions for Smarter Buildings

Maximo
Enterprise Smarter
Asset Integrated Workplace Buildings
Management Management Systems (IWMS) Solutions

Maintenance Real time

Mgt operations &
energy
Service Mgt Space & Energy and Real Estate
Capital Project monitoring
Asset mgt Facilities EnvironmentS Portfolio
Management Real-time
Supply chain Management ustainability Management
analytics
Mgt
Event
HS&E Mgt correlation

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 IBM Smartcloud Control Desk

Brings together 10 ITIL processes into one solution

10
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 ISM Library deliverables Free downloads
Maximo Extensions for Building Information Models (BIM)
Building Information Models (BIM) is an industry representation of
the building which is used during the design and build phases of
building construction. This package allows the automatic loading
of the data in the BIM model into Maximo to begin the process of
maintaining the building.
Quickly and accurately import Asset and Location data into a
Maximo hierarchy using the COBie standard
Requires Autodesk Navisworks License for visualization
http://www.ibm.com/software/ismlibrary?NavCode=1TW10MA44

Maximo for Email

Enables E-mail Interaction with Maximo. An application
and set of corresponding utilities and templates that
allow Maximo record information to be emailed to a
Maximo user, and updated via the edited reply.

Addresses email record Approval status changes via

BlackBerry and other email capable devices

Will be included in Maximo, initially with fix pack 7.5.0.3

* Requires Maximo Users license

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Maximo - Tririga Integration 1Q 2013
Space Management
Space/Move Management & SFP processes remain in IBM-Tririga
Transaction integration point between the systems is the Task = WO

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2012 Asset Management Product Roadmap In-process
Maximo
2012 Focus: Advanced Scheduling
Fix-pack 7.1.1.12
Address high-value customer requirements across multiple
Maximo
industries and markets with delivery of new solution for
advanced Scheduling, Dispatch & Routing of work Fix-pack 7.5.0.3 Fix-pack 7.5.0.5
- Crews
Enhance existing Maximo, TRIRIGA and ISM solutions - Public Map API
Maximo
- Service Addresses Maximo Industry
Fix-pack 7.5.0.4
Continued maintenance for multiple releases, delivering Fix- Rolling Upgrade
Solutions and
packs for R6.2.x, 7.1.x and 7.5.x Add-Ons
Maximo Scheduler High Availability 7.5.x.0
7.5.1.0
- Schedule TRIRIGA 10.x
Maximo Adapter Compliance - Reservation Maximo
for SAP - Graphical Labor Mgmt Scheduler
Fix-pack 7.5.0.1 Assignments - Sustainability 7.5.x.0
TRIRIGA 10.x - Dispatching enhancements - Schedule and
Maximo - Additional - Addl Resources - Building Route
Languages System Optimization
Fix-pack 7.5.0.2 - WO Actions
Integrations

H1 2012 H2 2012 H1 2013

Maximo Maximo Nuclear

Smart Cloud Fix-pack 7.1.1.11 7.5.x.0
LCO Tracking Smart Cloud
Control Desk 7.5 Control Desk
Maximo Service Duty Stations 7.5.x
Provider
IT Asset Mgmt Fix-pack 7.5.1.1
Maximo-TRIRIGA
Service Mgmt Maximo for Utilities Integration Maximo Mobile
Key Fix-pack 7.5.0.1 Space & Move Mgmt 7.5.1.0
Fix-Packs ISM download Android support
Change Mgmt
7.x.0.0 Maximo for Spatial Maximo Oil &
Releases Fix-pack 7.5.0.1 Gas/HS&E
Maximo 7.5.1.0
New Products Fix-pack 6.2.9 Permit to Work
Audit and
Planned Surveys
Releases

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The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for
13 or
informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code
functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. .
Maximo Scheduler

Scheduler 7.1 Scheduler 7.1.1 / 7.5 Scheduler 7.5.1

Gantt View to visualize Gantt View to visualize Gantt View displays
work orders and tasks PM forecasts additional Resources

Drag & drop work orders View and manage future Materials/Tools/Asset
& tasks PMs and Work Orders Graphical Labor
Manage dependencies View resource load and Assignments
Perform CPM availability for both future Resource Leveling
View resource load and PMs and Work Orders CPM or Manual
availability Perform Actions from
Gantt

Work Orders Work Orders Work Orders

Date constraints Bulk Reschedule Dispatching

Task dependencies Assignment Manager tab Public Map API
in Work Order application

3Q,2009 1Q,2010, 2Q 2011 2Q,2012

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IBM Maximo Mobile Suite
IBM Maximo Mobile Suite brings Maximo to remote
workers in the field, wherever they are, regardless of
connectivity, and helps them do their tasks with
information in hand.

IBM Maximo Mobile Work

Manager

IBM Maximo Mobile Inventory

Manager
Work Order Management
Operator Rounds
IBM Maximo Mobile Asset Inspection
Manager Facilities Maintenance
Service Desk
IBM Maximo Inventory Management
Everplace Asset Inventory & Audit

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Maximo Mobile Roadmap
Release 7.5.x Release 7.x Release 7.x
2012/tbd 2013/tbd tbd

Expansion of Mobile OS Windows 8 Support Basic GPS functionality

support (Android)
Inventory Usage support Further application
Audit History & RFID support enhancements
Mobile printing
Performance improvements
Mobile Application
Designer

Maximo Everyplace Roadmap

Maximo Everyplace Work Mgmt Scheduler Applications
Field technician screen templates designed to hasten the day to day tasks
of the Crew or Tradesperson
Public Map, directions, visibility of nearby trades people or crews
Route optimization

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 Maximo Asset Management
Release Deliverables & High-level Themes
Maximo 7.1 Maximo 7.5 Maximo 7.5.x Maximo 7.x Maximo tbd
May 2008 April 2011 2012 2013 2014

Enhanced Asset Supply Chain Real Estate & Scheduling APM

Management Management Facilities Management Optimization
Predictive
Linear Assets and automation
Health, Safety & Advanced Scheduling Maintenance
Nested Job
Environment Manager Assigning, Mobility
Plans Mobile
Dispatching, New platform
Flow Control Industry Solution & Additional
Routing technology
Add-on updates Applications
Industry Solutions Work Mgmt.
Field Workforce
Configuration &
Administration Management Analytics
Administration
Migration Field technicians SPSS Enhanced Financial
Automation
Manager Public Maps iLog Capabilities
Scripting
Dynamic User Service Cognos Budgeting
Application
Interface Locations Depreciation
Data Industry Solutions
Enhanced Cost
Export/Import Industry Solutions ACM
Integration Distribution
Enhanced Nuclear Transportation
Migration Utilities Oil &
Manager Service Provider Gas/HS&E

The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for
informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or

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functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. .
17
End of Support Announcement
Maximo Release 6.2.x
Announced End of Market & End of Support: April 10th, 2012
Withdrawal from Market effective: July 10th, 2012
End of Service effective: September 30th, 2013
Extended Support available for 3 additional years: September 2016

Announc 18 months Extended Support

Initial EOS 3 years
GA e Extended
Effective
Release EOM/EO Support
R6.2.x
6.2 S R6.2.x

Nov. 2006 April 2007 2008 2009 2010 2011 April 2012 July 2012 Sept. 2013 2014 2015 2016

GA EOM
Release Effectiv
6.2.1 e 6.2.x

IBM Software Support Lifecycle Support policy:

http://www-01.ibm.com/software/support/lifecycle/lc-policy.html

IBM Support Lifecycle list of Maximo Products:

http://www-
01.ibm.com/software/support/lifecycleapp/PLCSearch.wss?q=Maximo&scope=G821126W33273S
39&ibm-view-btn.x=14&ibm-view-btn.y=12&ibm-view-btn=Search&sort=P

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IBM Support Portal

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Alerts and Flashes

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IBM Communities

SMC - Forums, Wikis, Blogs

developerWorks is the home of
Service Management Connect
Tivolis Technical communities for Integrated Service
Management professionals
12 Communities featured Bloggers and linkage to
Wikis and the rich forum content on products
https://www.ibm.com/developerworks/servicemanagement/

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IBM Fix Central and Downloads

www.ibm.com/support/fixcentral

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Technical Exchange Webcasts (STE)

60 90 minute recorded webcast

Free precise education

Hints and tips from what we see

in Field

Q&A with Subject Matter

Experts

www-01.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html

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IBM Assist On-site (AOS)
Assist On-site (AOS)
Browser based remote control technology
Allows IBM Support to view/share keyboard/mouse control
Speeds resolution

ibm.com/software/support/assistonsite

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 The AVP Value Proposition
We give you the time to focus on your
business, while we focus on your IT
environment by delivering:
Proactive Support
Planning, deployment, upgrades, and migration
Potential problem identification and prevention
Sharing of best practices & technical know how
Knowledge and Skill Sharing
On site technical activities
Staff coaching, workshops, and guidance
Invitations to remote briefings and summits
Issue Management
Escalation & Advocacy
Management & Coordination
Reporting of trends & analysis for improvement

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AVP Components of Delivery
Several or all of the following may be incorporated in to your AVP agreement:

Accelerated Value Leader helps with planning, proactive support,

strategic advising, situation management, and reporting

Priority Call Handling Direct access to Sr. SW Engineers

Accelerated Value Specialist provides deep technical skills, risk

mitigation, fix advice, and diagnostic coaching

On site assistance can include best practice reviews, performance

optimization, deployment, migration, or upgrade assistance

Emergency on site assistance On-site within 24 hrs. of SEV 1

Certification exam voucher provided (1) per named caller

Knowledge sharing calls exclusively for our AVP Clients

First access to technical content that is relevant to your

environment

Delivery plan is a shared document that articulates your priorities

and needs for the coming year; including success criteria for delivery

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 Accelerated Value Deliverables

PMR Report of Delivery

APAR or Defect AVP Quarterly
Open Support
Report Plan Report
Issues
Sent via Email by AVL and Sent weekly via Email Set up by AVL with Customer Input. Sent quarterly by AVL and
Discussed in Regular AV Subscription set up by AVL Lists upcoming plans, upgrades, covers Value Add Delivered
Meetings with Customer migrations. Reviewed regularly. during the Quarter

AVP Knowledge SWG Quarterly Additional AVP

Sharing Sessions Newsletter Reporting

Schedule sent by AVL of upcoming Sent quarterly via Email Meeting Minutes list of open ERs
scheduled sessions. Playback links Subscription set up by AVL in PMR Report, and additional
available reports based on customer need

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Thank You!

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