Chamberlain College of Nursing

NR447: RN Collaborative Healthcare

Conflict Resolution Paper:
Guidelines and Rubric
PURPOSE
The purpose of this assignment is to learn how to identify and effectively manage
conflicts that arise in care delivery settings resulting in better management of
patient care, including appropriate delegation. You will gain insight into conflict
management strategies and develop a plan to collaborate with a potential nurse
leader about the conflict and its impact in a practice setting.

COURSE OUTCOMES
Completion of this assignment enables the student to meet the following course
outcomes.

CO 1: Apply leadership concepts, skills, and decision making in the provision

of high-quality nursing care, healthcare team management, and the oversight
and accountability for care delivery in a variety of settings. (PO 2)

CO 3: Participate in the development and implementation of imaginative and

creative strategies to enable systems to change. (PO 7)

CO 6: Develop a personal awareness of complex organizational systems, and

integrate values and beliefs with organizational mission. (PO 7)

CO 7: Apply leadership concepts in the development and initiation of effective

plans for the microsystems and system-wide practice improvements that will
improve the quality of healthcare delivery. (POs 2 and 3)

DUE DATES
This assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end
of Week 3.

POINTS
This assignment is worth 200 points.

DIRECTIONS
1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration,
Coordination, and Conflict Resolution, section on Negotiation and Conflict
Resolution, pp. 324333.
2. Observe nurses in a care delivery setting. Identify a recurring conflict with the
potential to negatively impact patient care. Decide if delegation was an issue

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NR447: RN Collaborative Healthcare
in the conflict. This should be from your practice setting or prelicensure
experiences.
3. Provide details of what happened, including who was involved, what was said,
where it occurred, and what was the outcome that led you to decide the
conflict was unresolved.
4. Identify the type of conflict. Explain your rationale for selecting this type.
5. Outline the four stages of conflict, as described in our text, and how they
relate to your example.
6. Propose strategies to resolve the conflict. Search scholarly sources in the
library and the Internet for evidence on what may be effective.
7. Discuss if delegation was an issue in the conflict. Be specific.
8. Describe how you would collaborate with a nurse leader to reach consensus
on the best strategy to employ to deal with the conflict.
9. Describe the rationale for selecting the best strategy.
10.Provide a summary or conclusion about this experience or assignment and
how you may deal with conflict more effectively in the future.
11.Write a 57 page paper (not including the title or References pages) using
APA format that includes the following.
a. Describe an unresolved (recurring) conflict that you experienced or
observed. Identify the type of conflict.
b. Provide details of what happened, including who was involved, what
was said, where it occurred, and what was the outcome that led you to
decide the conflict was unresolved.
c. Outline the four stages of conflict, as described in Finkelman, and how
the stages relate to your example. Decide if delegation was an issue in
the conflict. Be specific.
d. Describe the strategies for conflict resolution and how you would
collaborate with a nurse leader to resolve the conflict. Cites the course
textbook and two scholarly sources.
e. Provide a conclusion or summary about this experience and how you
may deal with conflict more effectively in the future.
f. Submit to the Dropbox by the end of Week 3.

GRADING CRITERIA: CONFLICT RESOLUTION PAPER

Category Points % Description
Detailed 60 30 Describes the conflict, providing details and
description of % type of conflict
conflict,

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NR447: RN Collaborative Healthcare
including type of
conflict
Four stages of 40 20% Describes stages and their relationship to
conflict and identified conflict and delegation
relationship to
identified
conflict,
including
delegation
issues
Strategies for 60 30% Various strategies for resolution of identified
conflict conflict.
resolution and Discusses collaborative efforts with a nurse
collaboration leader to resolve conflict. Besides the course
with a leader textbook, the paper cites two scholarly sources
and thoroughly summarizes all resources.

Conclusion or 20 10% Provides a conclusion about the learning

summary experience and how this assignment will
provide guidance for future conflict resolution
skills
Clarity of writing 20 10% Content is organized, logical, and with correct
grammar, punctuation, spelling, and sentence
structure are correct. APA formatting is
apparent and CCN template is utilized.
References are properly cited within the paper;
reference page includes all citations; proper
title page and introduction are present, and
evidence of spell and grammar check is
obvious.
Total 200 100 A quality paper will meet or exceed all of
points % the above requirements.

GRADING RUBRIC CONFLICT RESOLUTION PAPER

Assignme A (100%) B (88%) C (80%) NI (38%) F (0%)
nt Criteria Exceptional Exceeds Meets Needs Developing
Improvemen
Outstanding Very good Competent t Unsatisfacto
or highest or high level or Poor or ry level of
level of of satisfactory failing level performance
performanc performance level of of
e performance performance
Detailed After an After an After an After an After an
descriptio introduction introduction introduction introduction introduction
n of paragraph, paragraph, paragraph, paragraph, paragraph,
conflict, paper paper clearly the paper the paper the paper
including thoroughly provides provides provides does NOT
type of provides observations observations observations provide
conflict observations of conflict in of conflict in of conflict in observations

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Chamberlain College of Nursing
NR447: RN Collaborative Healthcare
60 points of conflict in practice practice practice of conflict in
practice setting. setting. setting. practice
setting. It clearly It briefly It does not setting.
The paper states if states if state if It does not
thoroughly negative negative negative state if
states if outcomes outcomes outcomes negative
negative were were were outcomes
outcomes observed and observed and observed or were
were identifies the identifies the identifies the observed or
observed and specific type specific type specific type identifies the
identifies the of conflict of conflict of conflict specific type
specific type observed. It observed. It observed. of conflict
of conflict provides provides few It provides observed.
observed. It some details details of few details of It provides NO
provides of what what what details of
details of happened, happened, happened, what
what including who including who including who happened,
happened, was involved, was involved, was involved, including who
including who what was what was what was was involved,
was involved, said, where it said, where it said, where it what was
what was occurred, and occurred, and occurred, and said, where it
said, where it what was the what was the what was the occurred, and
occurred, and outcome that outcome that outcome that what was the
what was the led you to led you to led you to outcome that
outcome that decide the decide the decide the led you to
led you to conflict was conflict was conflict was decide the
decide the unresolved. unresolved. unresolved. conflict was
conflict was 53 points 48 points 23 points unresolved.
unresolved. 0 points
60 points

Four Paper Paper clearly Paper Paper briefly Paper does
stages of thoroughly outlines the generally outlines the not outline
conflict outlines the four stages of outlines the four stages of the four
and four stages of conflict, as four stages of conflict, as stages of
relationsh conflict, as described in conflict, as described in conflict as
ip to described in Finkelman, described in Finkelman, described in
identified Finkelman, and how the Finkelman, and minimally Finkelman. It
conflict, and how the stages relate and mostly how the does not state
including stages relate to the how the stages relate how the
delegatio to the example. It stages relate to the stages relate
n issues example. It states if to the example. to the
40 points states if delegation example. Does not example. It
delegation was an issue Does not state if does not state
was an issue in the conflict. state if delegation if delegation
in the conflict. 35 points delegation was an issue was an issue
40 points was an issue in the conflict. in the conflict.
in the conflict. 15 points 0 points
32 points

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Chamberlain College of Nursing
NR447: RN Collaborative Healthcare
Strategies Paper Paper Paper briefly Paper Paper
for describes in generally describes minimally describes NO
conflict detail describes strategies for describes strategies for
resolution strategies for strategies for conflict strategies for conflict
and conflict conflict resolution and conflict resolution and
collaborat resolution and resolution and collaboration resolution and collaboration
ion with a collaboration collaboration with a nurse collaboration with a nurse
leader, with a nurse with a nurse leader to with a nurse leader to
including leader to leader to resolve leader to resolve
resources resolve resolve conflict. resolve conflict.
60 points conflict. conflict. It only cites conflict. It does NOT
Besides the Besides the the course It only cites cite the
course course textbook. It the course course
textbook, the textbook, the cites an textbook and textbook or
paper cites paper cites additional no additional other sources.
two scholarly one scholarly source but sources. The The summary
articles and article. NOT a summary is missing.
thoroughly It generally scholarly lacks detail. 0 points
summarizes summarizes article. The 23 points
all resources. both of them. summary
60 points 53 points lacks detail.
48 points
Conclusio Paper Paper Paper Paper Paper does
n and provides a provides a provides a provides a not provide a
summary thorough general brief minimal conclusion or
20 points conclusion or conclusion or summary and summary and summary and
summary and summary and description of description of NO future
description of description of plans for plans for plans for
plans for plans for dealing with dealing with dealing with
dealing with dealing with conflict in the conflict in the conflict.
conflict in the conflict in the future. future 0 points
future. future. 16 points 8 points
20 points 18 points
Clarity of Content is Content is Content is Content is Content is
writing organized, mostly somewhat somewhat disorganized
20 points logical, and organized, organized, organized, and writing
grammar, logical, and logical and but may lack has numerous
punctuation, grammar, grammar, logic. Several grammar,
spelling, and punctuation, punctuation, errors occur spelling, or
sentence spelling, and spelling, and in grammar, syntax errors.
structure are sentence sentence punctuation, APA
correct. APA structure are structure are spelling, and formatting
formatting is correct. APA correct. Minor sentence was not used.
apparent, formatting is APA structure. Spell check
utilizing CCN apparent, formatting Major APA and grammar
template. utilizing CCN errors exist. formatting check are not
References template. References errors exist. obvious. More
are properly References are properly Reference than 15 errors
cited within are properly cited within page does not are noted.
the paper. cited within the paper. match up with 0 points
Reference the paper. Reference in-text
page includes Reference page includes citations, i.e.,
all citations; page includes all citations; references
proper title all citations; proper title may be

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Chamberlain College of Nursing
NR447: RN Collaborative Healthcare
page and proper title page and missing for in-
introduction page and introduction text citations,
are present introduction are present or references
and evidence are present and evidence appear with
of spell and and evidence of spell check no
grammar of spell check and grammar comparable
check is and grammar check are not in-text
obvious. Less check is obvious. citation.
than three obvious. Four Seven to 10 Eleven to 15
errors are to six errors errors are errors are
noted. are noted. noted. noted.
20 points 18 points 16 points 8 points
Total Points Possible= 200

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