TERRENCE ARMSTRONG

Naperville, IL 60540 | tarmst2@gmail.com

http://webprofile.info/terrencearmstrong/

TRANSPORTATION | LOGISTICS EXECUTIVE

Propelling Performance Optimizing Revenue Controlling Costs

CORE COMPETENCIES Effective Transportation & Logistics Executive with

Account Management
Employee Hiring / Selection
Statistical Analysis
Pricing / Procurement
Profit & Loss Management
extensive experience in Intermodal / 3PL transportation
Client Presentation service, account management, financial analysis, contract
Coaching / Leading negotiations and process improvement. Proven ability to drive
Administration account revenue, negotiate freight costs, optimize company
Logistics Management transportation spend and devise freight strategies. A
Vendor Management collaborative team player with the ability to mentor peers and
employees, provide operational expertise and propel results.

PROFESSIONAL EXPERIENCE
Wheels Clipper | Woodridge, IL
A multi-modal transportation services corporation with 300 employees generating $400+ million in annual revenue.

Vice President & General Manager of Intermodal Services 2001 - 2017

Directed operations, customer service, pricing, procurement, vendor management, administration, invoicing and P&L
oversight for the national service center. Implemented continuous process improvements.

Client Account Management

$29 million increase in value of the top account accomplished as the lead presenter
for business reviews and operations liaison for service solutions. .
$65+ million in bid and lane awards received from Fortune 500 companies including

$29 million increase in

Unilever, Subaru, Constellation Brands and Samsung.
70% boost in volume attained for an account by devising a solution leveraging rail

account value
service from Mexico to Buffalo for expedited eastern Ontario delivery.
$55,000 in freight claims avoided by convincing a key account to modify policies in
adherence to common transportation practices and guidelines.
99.5% of requested Intermodal capacity provided for a national account, earning
multiple carrier of the year awards from the shipper for providing world-class service,
responsiveness, capacity and consistent value.
o Won numerous awards from multiple accounts in a broad range of industries.

Operations & Process Improvements

115% revenue growth and record-setting EBITDA reached by leading the business unit operations, pricing,
vendor management, customer service, account management and process design.
o 3% improvement in overall gross margin fostered and stabilized by assessing financial performance of the
division while tracking and comparing financial impacts to pinpoint trends related to costing inconsistency.
$450,000 in repositioning costs saved by collaborating on development of a program to cross-sell to accounts.
35% surge in volume transported after developing and implementing automating equipment billing, resulting in
eliminating manual processing and associated costs.
8% reduction in days sales outstanding (DSO) by partnering with key accounts and the collections team on
receivables, providing data and insights to accounts on open invoices.
All growth achieved without additional administrative expense by creating exception based payables process.
TERRENCE ARMSTRONG PAGE 2
(630) 660-7477 | tarmst2@gmail.com

Leadership
97% retention of customer accounts and a low staff turnover rate cultivated in six years by assembling and
empowering a team of operations and pricing employees while ensuring the resources needed for success.
Mentored a recent college graduate for eleven years to develop the associate into the vice president of operations.
Worked with staff on dealing in data versus opinion and coached team on using
Staff empowerment known facts to address concerns and direct conversations with customers to a
Consensus building positive conclusion.
Customer retention Recruited, interviewed and hired each member of the intermodal team by
Low staff turnover identifying the important characteristics and skills of determination, communication,
Staff development teamwork, multitasking and meeting deadlines, which resulted in exceptional
Recruiting employees customer satisfaction and staff commitment to success.
Trained in behavioral interviewing to extract specific information from candidates
and propose the same questions to all prospects to ensure a fair, viable comparison.

Client & Vendor Communications

Produced an "Intermodal 101" presentation that delivered a synopsis of the primary values of Intermodal
transportation to 70+ operating staff members of the companys biggest account.
Mined data for customer business reviews, which encompassed volume, revenue and service as the lead
presenter of all customer business review forums.
Authored detailed insights for customers and staff to outline relevant industry information and context of issues.
$87 million vendor spend managed providing mutual insights and creating value-added partnerships.

Previous Experience with Wheels Clipper

Vice President OTR Brokerage & Director of Intermodal Services

Additional Experience: Logistics & Operations Manager for American President Lines

CERTIFICATION & TRAINING

Hazardous Materials Transportation Certification, Lion Technology, 2016
Training: Business Administration, Presentation, Behavioral Interviewing, Facilitation, Quality

PROFESSIONAL AFFILIATION
Intermodal Association of Chicago, Member