5/2/2017

Ben Talbot
108 N 11th Street ~ Cornell, WI 54732 ~ (715) 529-6146 ~ ben.talbot@snc.edu

EDUCATION
St. Norbert College, De Pere, WI, Graduation May 2017
Bachelor of Science: Computer Science major, Business Administration minor
EMPLOYMENT
St. Norbert College ITS, De Pere, WI
Student Support Specialist, Academic Technology 9/2013 - 12/2013
o Assisted with Starboard and Smartboard technical issues resulting in normal use during class
o Determined classroom technical issues and provided solutions
o Guided professors through troubleshooting basics for future reference
Student Support Specialist, ITS Service Desk 1/2014 - 9/2015
o Utilized communication skills during calls to aid customers
o Provided technical recommendations to walk in customers
Student Support Specialist, Network Infrastructure 9/2015 - Present
o Organized data closets for improved use
o Mounted and modified switches and servers for enhanced performance
o Investigated several switch issues resulting in the repair or replacement of switches
Gordys County Market
Technical Support Specialist Intern 6/2015 8/2016
o Researched and implemented a digital invoice processing system to hasten sales reports
o Programmed register parsing program for data mining and processing tobacco sales
o Provided office space technical support
o Coordinated wire pulls for new grocery stores
Lake Holcombe School
Student Tech Support Specialist, 9/2012-5/2013
o Cleaned and maintained school computers for extended use
Technical Specialist Contractor 5/2016-Present
o Planned and pulled wire for school access points and security cameras
o Investigated and fixed laptops of malware and viruses
LEADERSHIP
St. Norbert College Conduct Representative Board Student Representative
Collaborated with the board to determine consequences for individual student actions
BIG
President
o Oversee general group performance to avoid conflicts internally and externally
o Delegate members to accomplish tasks from community service to fundraising
Recruitment Chair
o Organized events to ensure new members
o Arranged initiation day to induct new members into the organization