JIVRAI SINGH

Contact No.: +91

8886962020
E-Mail:

NETWORK ENGINEER
To be associated with a progressive organization where I can employ my customer handling, technical and
leadership skills to contribute to the growth of the organization and mine in an effectual manner.

PROFILE SUMMARY

Offering 3+ years of comprehensive experience in Implementation, managing and support activities of

LAN and WAN Networks.
Excellent hands-on working with latest and advanced Cisco, HP and Avaya switches and routers.
Currently associated with Aricent Technologies Ltd., Hyderabad, India.
Excellent Time Management Skills and Great Team Ethics.
Extensive experience of Clients which demand for 24*7 365 days support.

WORK EXPERIENCE: 3 years 3 months

Oct13 to Present

March16 Till date with Aricent Technologies Ltd., Hyderabad as Network Engineer
Project: Avaya TAC
Responsibilities:
Working as Networks Engineer (N2 level) in Avaya TAC.
Troubleshooting Routing, Switching and various Network Protocol issues on the Avaya routers and
switches.
Have Extensive Knowledge of Avaya ERS switches, Modular and Stackable.
Creating Technical Articles as KCS/KDE guidelines.

Oct13 Feb16 with HCL Technologies Ltd., Hyderabad as Network Engineer

Project: CEVA Logistics
Responsibilities:
Configuring and managing more than L2/L3 switches/ routers across Data Centers and remote offices.
Handling WAN related problems: Routing/Switching, connectivity issues, router hardware problems and
bandwidth chokes.
Handling Incident tickets, Service requests and Change requests raised by the customer.
Design LAN cabling and coordinating with vendor for the implementation.
Coordinating with vendors for 100% network uptime.
Monitoring LAN/WAN bandwidth utilization and traffic through advanced Monitoring Applications.
Coordinating with vendors for installations, WAN connectivity and hardware problems and partially
related to IT procurements.
Maintain router and switch configurations, update and change configurations depending on corporate
requirements and documentation
Building network for new remote sites by configuring switches to enable users in the remote site to
access both Intranet and Internet connectivity.
Coordinating with customers to resolve complaints/requests/trouble tickets using REMEDY.

TECHNICAL PURVIEW (NETWORK DEVICES)

Cisco Router series 2811, 1941,2901,3925,3845

Cisco Switch series 3550, 3560, 2960,3750,2950,6509
HP ComWare and ProCurve Switches
Avaya L2 ES and L3 ERS Switch series 2000, 3000, 4000, 5000, 8300, 8600/8800
Monitoring Tool: Orion SolarWinds

EDUCATION
BE (Computer Science) from SSGPURC, Hoshiarpur affiliated to Panjab University, Chandigarh with
71.8% (Hons).
All India Senior School Examination in Mathematics, Physics and chemistry as majors with 82.4% in
2008.
 All India Secondary School Examination with 92.8% in 2006.

Certifications:
Cisco Certified Network Associate, CCNATM Routing and Switching.

ACHIEVEMENTS

Received Voice of the Client Award from Avaya in Aug 2016 for exemplary customer service.
Received HCL Spot Award for the month of June15.
Received HCL Comnet Jewel for the month of May15 and inducted into the HCL Silver Club of
Performers.
Received Super Hero of the project in the month of October14 in HCL.
Bagged 1st position in HCL Inquizitive Minds Quiz held at Hyderabad.
Received numerous appreciations from clients.
Completed a Foundation Program under the aegis of the INFOSYS CAMPUS CONNECT PROGRAM.
Bagged 1st position in Cricket Tournament held at PUSSGRC in 2010.
Bagged 3rd position in All India Secondary School Examination in 2006 in Mohali, Punjab.

EXTRA CIRRICULAR ACTIVITIES

Cultural:
Provided proactive help in organizing and managing college functions and events.
Achieved 3rd place in Mega Dance Competition in Techno - cultural fest 2010.
Social Service:
Awarded Certificate of Appreciation from Red Cross Indian Society (Telangana Branch) for
participating in Blood Donation Camp.
Participated in blood donation camp organized by State Blood Transfusion Council, Punjab.
Participated in a visit to cancer suffering children with HCLIT foundation.
Participated in a cycling event with Atlanta Foundation.
Interests and Hobbies: Watching speculative seasons, Exploring new restaurants, Travelling, Playing
Volley Ball.

PERSONAL DETAILS

Date of Birth: 16th August 1990

Languages Known: English, Hindi and Punjabi
Address: House No: 1245, Sector-23- B, Chandigarh, 160023