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Action to Perform - Replace
Replacement Type - Replace Battery-Backed Cache Card

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Refer to Document ID: 87474

Content Creation Date 2006/12/7

Content Creation Date 2006/12/7
 AX100-Series
Replacing a Battery-Backed
Cache Card

This document describes how to replace the AX100SC or AX100SCi

battery-backed cache card.

For greater clarity, the illustrations in this note show the storage-system chassis
independent of a cabinet or deskside mounting hardware.

Topics include
Handling field replaceable units (FRUs) .......................................... 2
Removing the storage processor (SP) assembly ................................ 4
Removing the cover from an SP assembly with power
supplies ....................................................................................... 7
Replacing the battery-backed cache card ......................................... 9
Replacing the cover on an SP assembly with power supplies ............ 13
Reinstalling the storage processor (SP) assembly ............................. 14
Verifying the operation of a new or replaced part using Navisphere
Express ........................................................................................ 16

1
Handling field replaceable units (FRUs)
This section describes the precautions that you must take and the
general procedures you must follow when removing, installing, and
storing any field replaceable unit (FRU).

Power issues and FRUs

Your storage system is designed to be powered on continuously. Most
components are hot repairable; that is, you can replace these components
while the storage system is running. Front bezels should always be
attached and each compartment should contain a FRU or filler panel to
ensure EMI compliance and proper air flow over the FRUs.
You should not remove a faulty FRU until you have a replacement
available.

When you replace or install FRUs, you can inadvertently damage the
sensitive electronic circuits in the equipment by simply touching them.
Electrostatic charge that has accumulated on your body discharges
through the circuits. If the air in the work area is very dry, running a
humidifier in the work area will help decrease the risk of ESD damage.
Follow the procedures below to prevent damage to the equipment.
Read and understand the following instructions:
Provide enough room to work on the equipment. Clear the work
site of any unnecessary materials or materials that naturally build
up electrostatic charge, such as foam packaging, foam cups,
cellophane wrappers, and similar items.
Do not remove replacement or upgrade FRUs from their antistatic
packaging until you are ready to install them.
Before you service a storage system, gather together the ESD kit
and all other materials you will need. Once servicing begins, avoid
moving away from the work site; otherwise, you may build up an
electrostatic charge.
An ESD wristband is supplied with your storage system. To use it,
attach the clip of the ESD wristband (strap) to any bare (unpainted)
metal on the storage system; then put the wristband around your
wrist with the metal button against your skin.

2 Replacing a Battery-Backed Cache Card

 Use the ESD kit when handling any FRU. If an emergency arises
and the ESD kit is not available, follow the procedures in the
Emergency procedures (without an ESD kit) section.

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following
procedures to reduce the possibility of an electrostatic discharge
by ensuring that your body and the subassembly are at the same
electrostatic potential.
These procedures are not a substitute for the use of an ESD kit. Follow
them only in the event of an emergency.
Before touching any FRU, touch a bare (unpainted) metal surface of
the cabinet or storage system.
Before removing any FRU from its antistatic bag, place one hand
firmly on a bare metal surface of the storage system, and at the
same time, pick up the FRU while it is still sealed in the antistatic
bag. Once you have done this, do not move around the room or
touch other furnishings, personnel, or surfaces until you have
installed the FRU.
When you remove a FRU from the antistatic bag, avoid touching
any electronic components and circuits on it.
If you must move around the room or touch other surfaces before
installing a FRU, first place the FRU back in the antistatic bag. When
you are ready again to install the FRU, repeat these procedures.

Replacing a Battery-Backed Cache Card 3

Removing the storage processor (SP) assembly
Removing the SP assembly from the storage-system chassis provides
access to internal parts that you can replace, including memory cards,
system and CPU fans, and, on single-SP models, a battery-backed
cache card.
1. Push the On/Off button to turn off power, and wait a full minute
for the storage system to power down.
2. When the storage system is powered down, release the retention
bails and unplug the ac power cords (Figure 1).

Retention
Bail

EMC2815

Figure 1 Unplugging the ac power cord

3. Unplug the Fibre Channel (FE), LAN, and serial cables from the
back of the storage system, and label each connection for easy
reference when you replace the connections.
4. Remove the assembly from the storage-system chassis.

4 Replacing a Battery-Backed Cache Card

 ! CAUTION

The SP assembly weighs approximately twenty pounds (9 kg) and

comes completely out of the storage-system chassis; be prepared
to support the assembly to avoid dropping it.

a. For systems with hoop-style securing latches, push the latches

inward to release the SP assembly as you carefully pull the
assembly straight out (Figure 2).

Spring
Release
EMC3119

Figure 2 Removing the SP assembly from an AX100-series chassis (hoop latches)

b. For systems with knob-style securing latches at either side of the

SP Assembly, turn the latches 1/4 turn until the loop aligns
vertically with the chassis; then use the finger holds to carefully
pull the assembly straight out (Figure 3).

Replacing a Battery-Backed Cache Card 5

 Released
Position
Finger
Hold
EMC2808

Figure 3 Removing SP assembly from an AX100-series chassis (knob latches)

5. Place the assembly on a clean, anti-static surface.

6 Replacing a Battery-Backed Cache Card

Removing the cover from an SP assembly with power supplies
1. Facing the SP assembly from the rear, press the cover release buttons
on each side as you pull the cover back with your thumbs (Figure 4).

This action releases the cover from the SP assembly.

Thumb position

1
Cover
Release Button
(each side)
EMC2803

Figure 4 Releasing the SP assembly cover

2. Carefully pull the cover back, up, and out of the chassis tab slots
(Figure 5).

Note that the cover remains attached to the assembly motherboard by

a short power cord cluster.

Replacing a Battery-Backed Cache Card 7

 5

1
Tabs

10%

Tab Slots
EMC2816

Figure 5 Lifting the cover from the SP assembly chassis

3. Without straining the power cord cluster, turn the cover over and rest
it against the sides of the SP assembly chassis (Figure 6).

10%

EMC2817

Figure 6 Resting the cover against the SP assembly chassis

Once the cover is off and resting securely on the sides of the SP
assembly chassis, you can remove a memory card, battery-backed
cache card, or CPU fan from the storage-system motherboard.

8 Replacing a Battery-Backed Cache Card

Replacing the battery-backed cache card
Make sure you have an ESD wriststrap attached to your wrist as you
perform the following steps.

Removing the cache card

1. Remove the cache card assembly.
a. If your card does not have a metal knob attached to the spring
latch, pull the assembly directly out of the connector and away
from the motherboard (Figure 7).

! CAUTION

The connector pins are delicate; do not rock the cache card as
you remove it from the connector.

Spring Latch
Cache Card

10%
Cover removed for clarity

EMC3305

Figure 7 Removing the battery-backed cache card from the motherboard

Replacing a Battery-Backed Cache Card 9

 b. If your cache card assembly includes a metal spring latch knob,
pull it up as you pull the assembly directly out of the connector
and away from the motherboard (Figure 8).

! CAUTION

The connector pins are delicate; do not rock the cache card as
you remove it from the connector.

Spring Latch
Cache Card

1
10%
Cover removed for clarity

EMC2818

Figure 8 Removing the battery-backed cache card from the motherboard (knob latch)

2. Place the cache card in an antistatic bag and return it to your service
provider.

Installing the replacement cache card

1. Remove the replacement cache card from its antistatic bag.
2. Align the new card with the motherboard connector and the
securing tabs on the chassis base.
3. Install the cache card assembly.

10 Replacing a Battery-Backed Cache Card

 a. If your card does not include a metal knob attached to the spring
latch, carefully push the cache card directly into the connector
until the spring latch clicks into place (Figure 9).

Spring Latch
Cache Card

1
10%
Cover removed for clarity

EMC3306

Figure 9 Connecting the cache card to the motherboard

b. If your cache card assembly includes a metal spring latch knob,

pull it up as you carefully push the cache card down and
into the connector; then release the latch to secure the card in
position, as shown in Figure 10.

Replacing a Battery-Backed Cache Card 11

 Spring Latch
Cache Card

1
10%
Cover removed for clarity

EMC2819

Figure 10 Connecting the cache card to the motherboard (knob latch)

12 Replacing a Battery-Backed Cache Card

Replacing the cover on an SP assembly with power supplies

If necessary, perform the next two steps on both the original and the
replacement SP assemblies.

1. Without straining the power cord cluster, turn the cover over and into
position on the SP assembly chassis.
2. Align the tab slots with the tabs on the cover, and slide the cover
down until it snaps into place (Figure 11).

1
Tabs

10%

Tab Slots
EMC2826

Figure 11 Replacing the SP assembly cover

Replacing a Battery-Backed Cache Card 13

Reinstalling the storage processor (SP) assembly
1. Slide the SP assembly into the storage-system chassis:
a. For systems with hoop-style securing latches at either side of
the SP assembly, simply push the SP assembly directly into the
chassis (Figure 12).

EMC3124

Figure 12 Installing the AX100-series SP assembly in the chassis (hoop latches)

b. For systems with knob-style securing latches at either side of

the SP assembly, set the latch knobs in the vertical (released)
position, then push the SP assembly directly into the chassis
(Figure 13).

To secure the assembly in the chassis, turn the latch knobs 1/4
turn to a horizontal position.

14 Replacing a Battery-Backed Cache Card

 Released
Position
Finger
Hold
EMC2825

Figure 13 Installing the SP assembly in the chassis (knob latches)

2. Replace the Fibre Channel (FE), LAN, serial cables, and power cord
that you removed earlier.
3. Remove and store the ESD wristband.
4. Power up the storage system.

Replacing a Battery-Backed Cache Card 15

Verifying the operation of a new or replaced part using Navisphere
Express
1. From a network-connected host, start Navisphere Express for the
storage system by entering the IP address in a browser window.
2. In the Navisphere Express navigation pane, under View, click
Components.
3. Scan the list of components to verify that all components are
recognized and working properly.

Cache card charging in an AX-series storage system

The discharged cache card in a single-SP storage system may take 3-4
hours to fully charge after powerup, during which time a green LED
(visible inside the SP assembly from the rear) blinks. A solid green
LED indicates that the card is fully charged. Your storage system will
operate with cache disabled until the card can support cache.
If the cache card was completely discharged before you powered on
the storage system, Navisphere Express may report that the card is
faulted until charging completes.
If your battery-backed cache card shows an amber fault LED, or does
not appear to be functioning properly within five hours, contact your
service provider.

16 Replacing a Battery-Backed Cache Card

Copyright 20042005 EMC Corporation. All Rights Reserved.
EMC believes the information in this publication is accurate as of its publication date. The
information is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO
THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an
applicable software license. Trademark Information
Trademark Information
EMC2, EMC, CLARiiON, Navisphere, and PowerPath are registered trademarks and Access Logix,
FLARE, MirrorView, SAN Copy, and SnapView are trademarks of EMC Corporation.
All other trademarks mentioned herein are the property of their respective owners.

Replacing a Battery-Backed Cache Card 17