Escolar Documentos
Profissional Documentos
Cultura Documentos
All Products
Symptoms
When you open or use Microsoft Excel, Excel crashes, hangs, freezes, or stops
working. Additionally, you may receive one of the following error message:
Excel is not responding.
Excel has stopped working.
A problem caused the program to stop working correctly. Windows will close the
program and notify you if a solution is available.
Resolution
Use the following methods in the order in which they are presented. If you try one of
these methods and it does not help, go to the next method.
To help you methodically identify and resolve known causes of instability in Office
programs, a diagnostic tool that is known as the Office Configuration Analyzer Tool
(OffCAT) was developed for customers by a team of escalation engineers from
Microsoft Support.
2939112 How to resolve crashing or stability issues in Office programs by using the
OffCAT tool
If your issue is not resolved after you use the OffCAT tool, go to method 2.
Safe mode lets you safely use Excel without encountering certain startup programs.
You can open Excel in safe mode by pressing and holding Ctrl while you start the
program or by using the "/safe" (that is, excel.exe /safe) option when you start the
program from the command line. When you run Excel in safe mode, it bypasses
functionality and settings such as alternative startup location, changed toolbars, the
xlstart folder, and Excel add-ins. (However, COM add-ins are excluded.)
If your issue is resolved after you run Excel in safe mode, click the following article
number to view the article in the Microsoft Knowledge Base:
280504 How to troubleshoot startup problems in Excel
If your issue is not resolved after you start Excel in safe mode, go to method 3.
Many developers create add-ins for Excel. These add-ins are divided into two types:
COM add-ins. These add-ins usually have to be installed and include DLLs and
registry keys. COM add-ins created for one version of Excel frequently are not
compatible with a newer version, and may cause crashes. They are not disabled by
Safe mode, and should be investigated separately.
2. At the bottom of the dialog box, change the Manage dropdown to COM add-
ins, and select Go.
3. Clear the checkbox for any enabled COM add-ins. select OK.
If disabling the COM add-ins alleviates the issue, try enabling them one at a time to
test for the problem add-in.If these steps do not resolve your issue, continue to
method 4.
Excel files can exist on the computer for a long time. They are upgraded from
version to version and frequently travel from one user to another user. Frequently, a
user inherits an Excel file but doesn't know what is included in the file. The following
areas can cause performance or crashing issues:
Sometimes Excel files are generated by a third-party application. In this case, the
files may be generated incorrectly, and some features may not work correctly when
you open the files in Excel. If this occurs, test the features in new files outside the
third-party application. If the features work correctly, you should make sure that the
third party is aware of the issue.
If your issue is not resolved after you test it outside the third-party application, go to
method 6.
When you start Windows as usual, several applications and services start
automatically and then run in the background. These applications and services can
interfere with other software on your PC. Performing a selective startup (also known
as a "clean boot") can help you identify problems with conflicting applications. To
perform a selective startup, click one of the following links, depending on your
version of Windows, and then follow the steps in the article:
If your issue is not resolved after you re-create the profile, go to method 7.
Antivirus software can interfere with Excel, and cause performance issues.
Frequently updating your AV software can alleviate the issue.
How to check whether your antivirus software is up to date
To keep up with new viruses that are created, antivirus software vendors periodically
provide updates that you can download from the Internet. Download the latest
updates by visiting your antivirus software vendors website. For a list of antivirus
software vendors, go to the following Microsoft website:
If your antivirus software includes integration with Excel, you may experience
performance issues. In this case, you can disable all Excel integration within the
antivirus software by creating exceptions for Excel files.
Important Changing your antivirus settings may make your PC vulnerable to viral,
fraudulent, or malicious attacks. We do not recommend that you try to change your
antivirus settings. Use this workaround at your own risk. You may have to contact
your antivirus software vendor to determine how to configure software to exclude
any integration with Excel.
If updating your antivirus software, and excluding it from integrating with Excel does
not resolve your issue, go to method 8. continue to the advanced troubleshooting
section.
You might have to set Windows Update to automatically download and install
recommended updates. Installing any important, recommended, and optional
updates can frequently correct problems by replacing out-of-date files and fixing
vulnerabilities. To install the latest Office updates, click the link specific to your
version of Windows and follow the steps in that article.
Office updates
For more information about the latest Office updates, see Office Updates.
If your issue is not resolved after you install the latest Windows and Office updates,
continue to the advanced troubleshooting in the More Information section.
More Information
Advanced troubleshooting
If the methods that were mentioned earlier did not resolve your issue, the issue
could be either file specific or environmental. The following section describes how to
troubleshoot additional issue that can cause Excel to hang or to crash.
Environmental factors
Environmental factors are just as important as file contents and add-ins when you
are troubleshooting crashes. You can help us determine the cause of your issue by
taking the following actions:
The following sections describe some areas that are worth investigating.
Offline files
Remote Desktop/Citrix
Network appliances
Office 2010 introduced native 64-bit versions of Office products to take advantage
of this larger capacity. For example, this additional capacity is needed only by those
Microsoft Excel users who require Excel spreadsheets to access more than 2
gigabytes (GB) of addressable memory. To read more about Excel and 64-bit
editions of Office, go to the following Microsoft websites:
If you still have hanging or crashing issues in Excel after you work through the
resolution methods that are mentioned here, you should contact Microsoft Support
for guided troubleshooting.
Properties
Article ID: 2758592 - Last Review: Mar 31, 2017 - Revision: 5
Applies to
Microsoft Office Excel 2007, Microsoft Excel 2010, Microsoft Excel 2013, Excel 2016