HASNAT KHAN

Correspondence Address:
A-17/2, 3rd floor
Abul fazal enclave part 1
New Delhi 110025
Ph: 9718482889
E-Mail: hasnat2004@gmail.com
.

OBJECTIVE:

Seeking a position in an organization where my experience and skills can be effectively utilized for the mutual growth
and benefit.

Work Experience:

Company: Telesonic Networks Ltd

Position: Service Desk Engineer (NOC)

Exp: From 2013 to 2014

Responsibilities:

Logging Tickets (Incident / Service Request /Information Query) for every user interaction handled by
Phone/email in Remedy Incident management, and assign it to the concern Teams.

Identifying and escalating the priority incidents (minor/major/critical/high-severity) by means of Phone/email

and SMS, with the help of escalation Matrix.

Monitoring the priority Incidents, Following-up and coordinate with other teams for the restoration of
Incidents in defined SLA.

Updating the progress of priority incidents to the concern groups, till the closure

Route/Assign tickets to the appropriate support group, if necessary.

Resolving tickets.

Creating Report of Incidents in Excel.

Perform other duties as assigned.

Previous Work Experience:

M/s International Shipping Corporation New Delhi

Executive - Logistics & Documentation Department (20122013)

Attending calls/Emails of the customers and answering their query.

Providing shipping FCL, LCL rates to the customers.

Arranging documents for preparation of Bill of Lading and Delivery order.

Follow-up with Shipping Line for Cargo Status and same updating to the customer.

Preparing & Issuing Invoice to Customer.

Academic Qualification:

Graduation: B.E in Electronics and Instrumentation (2007-11) with an aggregate of 66.5 percentage from Mahakal
Institute of Technology and Science Ujjain. Affiliated to R.G.P.V Bhopal (M.P).

Intermediate: HSC in 2006 from M.P Board of Secondary Education.

High School: SSC in 2004 from M.P Board of Secondary Education.

Training:

Specialization: Certified Automation Engineer

Company: Technocrat Institute of Industrial Automation N.M Road Chennai (T.N)
Duration: 3 Months (Aug 2011- Oct 2011)
Description: PLC, SCADA,VFD, Pneumatics and Field Instruments

Computer Awareness:

M.S Word
M S Excel
Networking
Typing proficiency 30 WPM
Adobe Photoshop

Strength:

Positive Thinking,
Hardworking
Dedicated to work
Able to work in team

Hobbies And Interest:

Watching News
Net Browsing
Playing Games

Personal Details:

Fathers Name: Mr. Iqbal Khan

Date of birth: 30/01/1986
Gender: Male
Languages Known: English, Hindi, Urdu and Arabic (Read only)
Nationality: Indian

Declaration:

I hereby declare that the above given information is true to my knowledge.

Place: New Delhi HASNAT KHAN

Date: