Rewrite each active sentence as a passive sentence:

1. People first walked on the Moon in the 1960s.

2. Galileo was the first to describe mountains on the Moon.

3. Cinemas showed silent films until the 1920s.

4. Millions of people use mobile phones nowadays.

5. The USSR launched the fist satellite.

6. Hovercraft fist carried passengers in 1962.

7. Luna 9 took the first photos of the moons surface.

8. The Americans introduced us to email in the 1970s.

9. Richard Noble drove a car faster than sound in 19997.

10.Usain Bolt ran the 100 metres in 9.96 seconds.

Reorder the words to make correct passive sentences:

1. be at used responsibly work The internet must

2. data can Personal accessed online be

3. networking shouldnt Social work sites be at viewed

4. secure be made Files absolutely

5. be Access a files with may limited password to

6. need to be Sites controlled use people that

7. Files computer downloaded this on may not be

8. System emails through been The by have attacked viruses may

9. My You for are access encouraged daily blog to details

10.gaming played Online work should during time not be

Choose the correct option:

1. Can you return my call later in the day?
- call on
- call up
- call back
2. Ill connect you to the Finance Office:
- put in
 - put through
- put over
3. The phones ringing but no ones answering it:
- picking of
- picking on
- picking up
4. Ill do my best to reply to you:
- get back
- get around
- get over
5. Phone reception and see if hes here yet:
- call on
- call up
-call back
6. I cant connect to the right department:
- get across
- get over
- get through
7. As soon as he started shouting, I put the phone down on him:
- hung up
- hung down
- hung away
8. I have been waiting for nearly twenty minutes:
- holding in
- holding over
- holding on
9. Can you say that a bit louder please? The line is bad:
- speak down
- speak up
- speak out
10.I think you should phone the hotel and complain:
- ring up
- ring to
- ring through
 Drag a line to connect the beginning of the sentence with the
ending to make requests:
1. I was wondering if
2. Could you help
3. Can I ask
4. Do you mind if I
5. Have you got a moment
6. Do you think you
7. Will it be OK if
8. Can you make
9. It would be perfect
10.Would it be

a) you something, Tony?

b) if I could do that quickly.
c) I email them to you?
d) me with these heavy boxes?
e) open a window ?
f) OK to use your laptop?
g) some cofee for me?
h) you could check this for me.
i) could open the window, please?
j) to look at these figures?

Put the words and phrases in the correct headings:

On hold face to face call webcast discussion texting conversation

meeting put through webcam chat email website ring tone
chatroom

Telephone Computer Speaking

Match these phrasal verbs with the correct meaning:

Pick up speak up ring up call back put someone through hold on

1 To say something more loudly ____________

2 To lift something or someone up ____________
3 Used to ask someone on the telephone to wait until the person they
want to talk to is available ____________
4 To telephone someone again, or to telephone someone because you
were not available when they telephone ___________
5 To make a telephone call to someone __________
6 To connect someone to someone else on the telephone _________

Match these phrasal verbs with the correct meaning:

Multimedia teleconference communication face-to-face liaise trust

isolate virtual initiative autonomy

1 A meeting in which people in diferent places talk to each other using

telephones or video equipment
2 Involving computers and computer programs that use a mixture of
sound, pictures, video and writing to give information
3 A strong belief in the honesty of someone or something
4 The ability to make decisions and take action without waiting for
someone to tell you what to do
5 The process by which people exchange information or express their
thoughts and feelings
6 To exchange information with someone who works in another
organization or department so that you can both be more efective
7 Made, done or seen on the internet or on a computer rather than in
the real world
8 The ability or opportunity to make your own decisions without being
controlled by anyone else
9 To consider an idea or problem separately from other things that are
connected with it
10 With another person and talking to them