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Sandesh S. Sukale
Flat 103,1st floor, Shree Darshan,
Near SBI bank,
Ambegaon BK, Pune - 411046
Mobile: +91-9767338248
E-Mail : sandsukale@gmail.com


My goal is to become associated with a company where I can utilize my skills and gain
further experience while enhancing the companys productivity and reputation.

Education College University

B.E. (Electronics) (K.E.S.N.N.Patil Engg.College) Mumbai

HSC (N.M.Joshi Junior college) Mumbai
SSC (Shriwerdhan high school) Mumbai

CCNA Voice, CVoice Certified.
CCNA Collaboration Certified
ITIL Foundation 2011 Certified


Organization: Tata Consultancy Services
Duration: Sept 2015 to till date.
Designation: ITA (Network Administrator Cisco Voice)
Job Profile:
1) New Site configuration.
2) Resolving L2/L3 voice incidents of CUCM, Unity, Voice gateways .
3) Making changes as per Customer requirement on Cisco Voice devices.
4) Configuration of agents/ supervisors in UCCX/UCCE .
5) Upload/Edit script in UCCX/UCCE
6) Resolving issues related to CAD/CAS/Finesse.
7) Follow ITIL process.

Organization: Accenture
Duration: Sept 2013 to Sept 2015
Designation: Senior Engineer (Cisco Voice)
Job Profile:
1) Providing L2 support to Call manager/Unity clusters of Allianz
:Resolving L2 incidents and make L2 changes on call manager /Unity
2) Provisioning TP and RP, EM, Hunt Group, Pickup Group, SIP IP phones
(8961), SCCP phones (7937,6941,7841) , Analog gateways, CTI port,
CTI phones, Jabber on Call manager.
3) Configuring VG 204,224,248 Gateways.
4) Configuration of VM , Call handler on cisco Unity connection.
5) Troubleshooting of Call flow related issues by using Cisco CDR Tool,
Dial number analyser.
6) Troubleshooting of Cisco Jabber related issues.
7) Troubleshooting of CUBE and Analog gateway related issues.
8) Troubleshooting of SIP protocol.
9) Follow ITIL process.

Organization: Wipro Technology
Duration: Jan 2012 to Sept 2013.
Designation: Project Engineer Cisco Voice
Job Profile:

UC500 Diagnostics:

In this activity the scope for UC500 Team was to provide technical
support and in depth diagnostics on UC500 customer networks on
behalf of IP Networking
Field Support: In this activity the scope is to provide remote field
support to the BT field engineers.
Provisioning Jobs: In this activity the scope is to resolve the
queries of the field engineers related to the customer
Commissioning Jobs: In This Activity the scope for UC500 Team is
to check RACE access to the UC500 device on site and to collect
the configuration of UC500 and subunits.
Basic troubleshooting on ISDN.

Call Manager Diagnostics:

CISCO IP Phones (7971,7911,7961,7931,7941) configuration &

troubleshooting on Call Manager 7 ,8.5 and on UC500 (Unified
Communications Express)
Voice Mail configuration and troubleshooting on 7x and also on
Unity Communication Express, Cisco RTMT tool.
Troubleshooting and Configuration of IP phones and Analog
Troubleshooting and Configuration of dial peers on Cisco gateways.
Troubleshooting on Route patterns, route partitions, CSS.
Troubleshooting on H323 and MGCP gateways.
Troubleshooting on VG224 and VG248 gateways.
Troubleshooting on CISCO call Accounting Software and CISCO
Call Connector Software.
Completing change requests raised by customer which includes
changes to an existing profile of a user in CM Database or
Implementing changes for whole site by using BAT tool.

Organization: CCS Computer PVT. LTD
Duration: April 2011 to Dec 2011.
Designation: Jr. Network Administrator (Cisco Voice)
Job Profile:
Provide support to configuring 7911, CIPC Cisco IP phones in
Creating Voice mail box in CUE for user.
Troubleshooting IP Phone & Voice mail related problems.
Configuration of access lists & Routes on core switches.
Monitoring Dataflow by whats up Gold software.
Monitoring status of network devices by Using Network
monitoring tool.
Configuration of Access Points Linksys, Cisco 1200 series.

Organization: CMS Info system PVT. LTD,
Duration: July 2009 to April 2011.
Designation: FMS Engineer
Job Profile:
Worked on Cisco Routers like 1700, 1800, 2800,
Providing L1 support to Cisco IP phones, Analog phones
Configuration of ports for IP phones.
Worked on 2950, 2960 catalyst switches.
IOS Up gradations on Cisco Routers, Switches.
Password Recovery of Cisco Routers & Switches.


Date of Birth : - 5th June 1987.

Marital Status : - Married
Gender : - Male
Linguistic Abilities : - English, Hindi and Marathi.
Personal Document : - Passport no. H9224565