D.

Cause and Effect

Personnel Procedures

The staffs lack Lack of

Inadequate
training and documentati
staff Manual
motivation on
specifically in procedures are
registration out-of-date and
High department
Most of the Manual are prone to
absenteeism
of the staffs are old registration
employees and used to takes time Delayed training
especially manual services due to late
process submission of
operational report
Slow internet to Maritime Industry
connection in Policies
Authority
the main with regard
office Information to
sharing takes reservation Human
Information
time since must be Resource
and records
they have no reviewed policies are
are sent
shared too lenient
through email
database. that
Communication Policies
 People Process

Inadequate Registration
Need more
staff process is
training Manual
specifically in inefficient encoding of
registration and needs enrolees
Poor decision redefining through excel;
or judgment prone to error
making e.g. class

Classes are not full

or slots were not
maximized
Slow
internet
Lenient policy connection
on slot in the main Reservations
Tolerant
reservation office through phone
policies on
that is being calls are
absenteeism
taken vague
of employees
advantage of
Policies Communication

Procedures People Decreasing profit

Registration for the past three
No specific MARINA
process Inefficient years.
Manual regulations
competitive Intense causes
registrationcompetition
is in managers that delays
advantageEnvironment inconvenience Politics
inefficientthe industry and the usual
to seafarers.
 Low job
satisfaction of
Registration the employees
process causes Manual and lack of
some applicants to registration motivation
be not takes time
accommodated

Actual
competitors are
located in nearby
each other Increased
governme
The company nt fees
is indifferent and taxes
from
competition