SATAIR
QUALITY MANUAL
QM-01
Nai 7 :
Prepared by: Loo Shun Chiew Head of Sater Qualty Asia Paciic
‘Approved by Henning Soegaard Larsen Head of Tactical Qualty Management
‘Sata Guat Manwal Revision ‘G2 February, 2017 Page 1 038SATAIR
Preface
Its Sata Group's poy to estabish and work with processes which ensure hat we underdand ou customers!
needs and tat we produc, dover and support aur reduce and eros fo stl hate neds eter tan our
best competir. Measured loves of customer satstacton denansate ou progress toward (hs oa.
‘Sata processes ae defined nthe Gualty Management Systm, which is designed io sais al customers,
‘regulatory ana egal requremeris, Sata ene are expoctd o operate by the system anahold ceria to
"1808001, EN/ASS100 and EWIASOT20 and other standards appropri to her uses. Sear ens are
‘expected io car out sl assessments agains the mtemational recognized eteria a speci inthe standard
‘asthe bass for planning improvement.
“Through an ays updated Qual Manayenent Syst, Ure Corporate Manages Wo sre
employees influence on tier own working stun and thereby ale the acknowledgement te neces of
teamor, Aina we aim at creatng amore exe, dynam and ecient company whic excend the
‘customers! needs and expociations now and te ture.
‘A condition fr achieving customer satistacton ft maintain the qualiy ofl nema functons and processes. Ths
's ensured by documenting te relevant syeiom eloments foreach tunctn and proces oune, and tis the
‘esponsibiy ofthe managerin questo tat he or che as wel as sor her employees use sna comply wth these
‘jeter olmerts|
continuously, wish adapt our Quay Management System and prod fo markelrequcement, all
must contol fo system and preduct improvement
1 Management autores by Is signature below, thatthe dscribed Quay Management System apples
‘SarGuaiiyManal—~—~*~*~*CR a SCS*~*«R a DHT SSCSC*«iSATA
4. Contents & amendment record
4.1 Document change record
DOCUMENT CHANGE RECORD
Date
Pages)
amended
DETAILS OF AMENDMENT
25 Apr 2011
Fst issue of is global QMS decument
2 Mar20%2
Update te is of Standara Proved Index
0% Jun 2012
lowing paragraphs were updeied wo clude ENDIOO,
, | requtements 14.22.29, 8,561.1.71, 74.1712,
TRISNTSAL1842,7849,7818, 183,785
713,723,
p24e0.
reFeb204
Flowing paragraphs were amended ip included new Sala Group
‘organization changes: 53,531, 551,58.11,5512,581.3,
5514.55.15.
‘Allpages has been amended wih Sata’s new ogo
2a 2018
Para 3 update Sata Group Mision, Vision & Values statements
Para 54— updato Quality Obectves
aa 5 update Organization char ~ Execute Management
= update Chef Commercial Offer (CC) res ana
Fespenebiiis,
Para 90~ update Standard Operating Procedres Index
‘Al pages - Update Satae Group new ego
¥2/Av9 2016
(3 May 2016
Tan,
fast
20.24.25,
28, 27,30,
S808
Pars 83~reveed to mcude males e=panaDIiy Wo ensue
_| anworminess
ars 21 ~ added Eaton QAPT 22 alr ENT
Pera 3~ added Test Repod team &definton
Para.s = added eectonc records and back p cont
Para 54 1~updated Quaty Objectives for 2018
Para 5 5— Update organisalon chat and coyparte management
feeponsbites and autores
Para'552~Updato management representate
Para 741 ~ add convo i revert puchace of counter & SUP
pats
Pata 7.5.1 Revised paragraph to allgn wih caren 910 & 8120,
rogurements
Pata‘ 513 Revised paragraph to aign wth curent 9109,
requirements
Para 7.514 ~ Ade post deivery suppor parsaraph
Pata 83 _ Added Delegation Approval by aPAY
Para = Upsated Standard Operating Procadres Index
“7 Noy 2016
Piatace updated wii CEO WB
Para'5.51 New Organization Chat side
site
sesan2017
5,23,28,
38
Para, 22 Permissible excision have been dees
Para. 22 new process map
Para. 7-1 new prosess map
Para. 7.5.4 Custome propery to incude custome: property
Minor change; wora “Stari ent of batch hasbeen removed
‘Aditonal Guay Management documents hasbeen acces
roan «Ro
Raven Beans, 0 SSC~*«é geSATA
(02 Feb 2017
8,9, 10,38
Para. 15 Setar Group Architecture
Pata. 22 Permissible exclusions have been aéied
Para. 23 Procoss Map, nko AibusIPOA
‘Append: A~ AIO-AS and QMM as been ade
Sei Gain
Rewson 8 cater, 2007
Page 038SATAN TE
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‘Approved by Henning Soegaard Larsen, Head Tastial Qualty Management
‘Saari ———SCSCSCSC*R va SSCSC~S*« Fy, 2 Paes 5aBATA E
Table of contents
1. Contents & amendment C040 nn
11" Document change rere
12 Ustof etectva panes
14 Organization pole,
15 Sata Group Aehitecture
2 SCOPE nnn
2 General
22 Permissible excisions
23 Process map 10
3, Terme and denon.
4 Quality management system.
41 Qual system piles
42 Documentation requirements. 2
43. Conrl of ocumants 13
44 Contl ot ecords 18
Management responsibilty nnn vn
51" Management commitment 4
52 Customer Focus “
53. Mason & quay poy. 4
4 Planing, 16
158. Responsbityauthorty and communicaon
{6 Resource management
1 Provision of reeoures.
(62. Human Resources
63 trasiveure, 4
7. Product rA22400 enn
Planning of product resizaton
112 Customarralted processes 26
13. Desgn and development 2
74 Purchasing. 2
175 Production and service provision, 2
118 Conrl of montoing an measuring equipment, 20
Measurement, alysis and improvement nnn a 3
81 Genera 34
{82 Moning and measurement. 31
183. onto! of non-onfaming products 3
84 Anahi of data 4
85 Improvement. ot
8. Standard Operating Procedure index Satar Operation. en 38
a Waeinan, 07 —~SCS~S*«i a TE14 Organization profile
Sala was founded in 1057 and isa word leading suppl of srt pats and sence soliton for rat
rontenance
Sata offers various sonics, ranging fom pais supply and distibuton tp a selection of tailor-made eavica
Povier solitons Sata alto ofers ropa cones in North Arca and Asia Paci regon ana bead season of
fs product porto and manufactur eapabities in Neth America
Custer inde al ypes of commercial operators and maintenance powders as wll a business jet, genera
‘vaton and several lta operators worded,
Stari headquartered in Copenhagen, Denmark and serves ts busines partners globaly trough sal and
warehousing locatonsin Cope, Noth Arner the Mie East, Pai a tie
Star has around 360 employees wordude, and is cored under ISO 900 /ENO 1OKVENO20 and various ther
crospace standards such FAA, oe
Sater isa value-adding gateway between parts manufacturers and aircraft operatreinanulacturers
‘Atypical passenger areas made up of approx. 9 milo diferent parts. Spare pars for raine maintanance are
prosuced by more than 1,000 deren manutocturer.
Paris manufacturer often lack the resources to malsan the necessary hgh lve of contact with thir many
Cisiomers lhe same tine, fey fen dit aut to meet customers growing demands br loses,
ocumentaton and e-conmetce competences. Furthermore, ins are alo seeking to ln the numberof
‘suppl.
“This is where Satie comes in
4 Be) “ez
bras
SATZUR
‘As agateway between aka parts manufacturers alo called supplier) and arias, Sati edd value ote
"uppers by helping thm reaucerensacton cos ssi improve customer ears vee. Sata ade vue frie
‘customers by haping reduce mventry and hisng cots and inpcove pats avail, hereby making k possible
‘Sala provides acess to soveral hunted thousand fret areraf pats produced by appox. 860
manufacturers. These parts range ron flrs and swiches to hoses for ateraftmarinance. In adlon tthe
physical dstrbuton ofthe pat, Sala ofr abroad aay of taler-made ntograted supply chalnsolutons, i
fepthproduct knowledge, large customer suppor function, access to warehouses in many ecabons around the
word and advanced 7 scitons
Airrat operators
‘Arf operators need reliable delvry of spares —2 single day of downtime for oe acratan cost up to USD
£500,000 The management of spare parts purchasing I very complex, however, de tothe ge quay of
‘Sear OwatyWarsol——~SCS~*~*«SRSSCS*~*~*« Ry 2007 Page 7038SATAN Fe
‘routs, the lage rumber of supplirs and varying dalver mes. Thats why many aeraoperators choose
olaborte with Sali
Koy customers that benef fom Saas sence inckde: ahanea Technik, A Franoe Insti, Singapore
‘ines, Japan Aline, Emistes, A Canada, China East, among oes
Parts manufacturers
Part manufacturers needa poessiona business parinero mare! the products oa wodide customer
network. Saal proves both easy accesso and local knowledge about the customers andine avon inusby,
othe manufacturer ean obtain he best poesble perfomance.
Key suppliers tat current banett rm Sati’ ervles incase: Eaton, Pal Aarospace, BIE Aerospace,
oneywel, Tear, Dish, Champion Aerospace, Kade Aerospace, amcng ors
1.8 Satair Group Architecture
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2. Scope
2.1 General
Sata has documented, implemented and mained the qualty management sytem that satis the 150 9001F
EENIASS100, ENASS1Z0 & Eaton QAPT 2121 and applicable statuary and regulatory requremenis
Implementation ofthe qually management stom ie regulary acted and reviewed to morove fs effectiveness in
accordance wi the standards, Any reson to the QM wil noe to be approves by Eaton bore i rleated
"tis emphasiced that the requirements spacied in 140 8001 EWAGS100 and ENAGS120 av complementary (ot
‘teratve) to contractual and appicablestattry and regusory requirements Should there be a eof between
‘he equremens of his standard and appleabe sary or eglatory requerents, te ltr shal ake
precedence Le, requrements specie ISO S00}, ENIASOTON ang ENIASOT20 do not overs any statutory
‘dor regulatory requirement,
[A empioyoos are responsible forthe implementation ofthe Qual Management Sytem.
Salar Quay Management System (QMS):
‘+ entity te processes needed and ther ppication thoughout te organization
+ Determine the sequence and interaction of thse procossos
‘str QuatiyNanad SCR SSC ey 2 Page bof 38SATA
‘+ Determine crtera and metiods needed to ensure thal bth the operation and con of these processes
are ofectve
Ensre the avalabityof sources and intrmaton necessary to support the operation and monting of
these processes
‘+ Montor, measure and analyze thse processes necessary
‘+ implement actions necessary fo achieve panned resus and continuous improvementof these processes
‘The sequence and interaction between the various processes ofthe quay management system are shown nthe
foltming process map.
2.2 Permissible exclusions
Sata does nat perform any design andor develpment of pats. As such, he following excsons apply
‘+ §78 Design and development
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2.3 Process map
ieSATAN
3. Terms and definitions
‘The tems and defitons used wthn 'S0S001 ENIASG100 and ASTENG120 app
Airworthiness Cortiete
‘A document sss by te cv avition autor (2g. EASA Form 1, FAA Form 8190, that cries that the
Part conforms tothe appcabe regulatory requirements
Ccrtiate of Conformity
‘ docuren! that ces produc conformity o press, design andor specication requietant commonly
‘elerodto a8 3 Crifeateof Conformance”
Counterfeit Part,
2 product produced or aered to initateor resemble a product without author righted so, with the intent to
‘mislead or defraud by passing the niaion as orginal or genuine.
Distributor
Organization carving out the purchase, stoage, siting or sale of products wehout ates product conformity
Risk
‘Ar undestablestution or excumstance that has both lho of occuring and a ptentallynapetve
consequence
Spliting
‘The dvsion of product ether physical or by batch quantity, whout atfecing the product characterstes
‘Suspected Unapproved Part
‘A product it might nt have been o suspected of ot having be
lawe and reglatone
produced asordarce with apleabe
TestReport
Objective evidence provided by ether the manufacturer or aceite testing faity thatthe roduc conforms wth
speaedesignrequrementso properties,
Customer owned property
‘Any typeof nstumeriaton, accessories, manuals, or shipping conlainers and any intlctua property that
belongs oa customer.
‘Customer supplied product
‘ny type of sevice of mata supple oe uized in the manufacture, modification er epi customer ouned
propery,
Product
‘The end itr esut of meeting all contact ems and codons. (9, manulactured goods, merchandise, services
ae)
ualty Records
Documentation a thse acts wherein records of ead actives must be maintained wilt spect inthe
‘cedure orwerkinsnuton level documenta, 2s sppicale,
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4, Quality Management System
4.1 Quality system principles
‘Qaty recognized a he folly of eatizes and characteris ofa producto cence het bear ons abit
sty sat orimpled needs
Sata Qualiy Management System comples wh the Inteaonl Standards, IS08001 ENIASSTOD & ENIAS®120
‘mosel and saisfee al appieabe customers, regulary and lege equrerants
‘The organization’ products and services aro produces trcugh a network of interested processes which operate
throughout he whole erganlzation and serace wth customer and supplies
Processes wil be designed to enable the business lo mee he expectations ofthe customer Al business
[rocesses have inputs which are ransfoed ri ouput, the Wanslormaton being te aation value, Each
Process wil havea defined staring point and tne deverabies
For each process an Owner and Users shal be enti
‘The Owner responsible fr:
‘+The desgn a he process and is operating isietion.
‘+ The implementation ofthe process
+ Checking tat the process dasign mess al requlements
‘Ensuring tat improvements ote design are incorporates
‘The Users responsible foc
“+ Planning the ue ofthe process as designed
‘+ Operating the process a instruct.
‘Checking that he outpt mets the requiernent.
‘+ Making euthorizes adjustments proposing changes
4.2 Documentation requirements
‘Sats Quaty Managemen Systm (QMS) documentation cludes
+ Quay poy & objectives that are docurertodin his Quality Manual
+ This Qualiy Menust
+ Documented Standard Operating Procedures
+ Queityretted foms, databases, reports
+ Acces alo the above documeniaton to enswe eet planing, operation anc contol of processes.
“The range and deta of documentation wl be dependent upon the comple of he work, the methods used and
the sls and competencies af he stat involve,
Process ones wil be responsi for tha documentation fhe prooesees end wil ensurethat documentation
‘compl wah the requrerents ofthis manual
oe Feta, 2017 Page 18SATAIR
‘ot ho above documentaton is consolidate nthe GMS System pol hats located in a Safa Lotus Notes
‘atabase. A employees willbe anod wih the latest issue and have acess to he relevant ocument ough the
‘as System pov
(Customer andor regulatory authors representatives wi have on-site acces othe documentation as needed
4.3. Control of documents
A Star Qualty Management System (QMS) documentation wile:
‘+ Reviewed and approved for adequacy by authorized sta pert isuo, dented by revision number and
cated
1 Ready avatbie at he comect revision stats,
obsolete
1+ Contre 2 hat th coeo revision sls canbe reayancrsined by waar
‘+ Reissued stra pracicsl number of changes hasbeen mage
‘+ Sultably ented when reused or information purposes,
necessary locaton an promi removed wien
‘Documeniaton and data vil be reviewed and approved by the oriinatng authori, or otber formal designated
‘autor, when amended or raised sue. The reviwing ad approving athe wll ave accoss al pertinent
Background infomation
‘Changes te documentation and data willbe formal ene’ and recorded and nlfe to use areas
‘aster ists o equivalent wl be established to deny the current eso of documents ane daa. The Head of
‘Quay Management is overal responsi for coordinating, enforcing and auditing the docarent conto relates
QMS document hierarchy
ay waa, Col aly acl wich og pon
rectes, and be op Manager a
‘eons Sats complance fo 156 suv S010 Standard
‘perations snd pocasses, SOPs dociment the way ates must be
fered oasis consent cniomanca teenie and cull
'SAP -SOP: Ast of SAP work instucton fer he secompiehment of
tackin spporing the ONS-SOP
demonaratingSomplance wi documented reqorements
4.4 Control of records
(hy racer at etait maintain pri:
‘Evidence of conformity to requrements and ofthe effective operation ofthe OMS
‘+ Evidence of conformity to cuslomer and regulatory requiements
1+ Historical data for analysis purposes, cluding management of he Quality Management System,
| Standard Operating Processes estabished to dafne the type of records and contol eed. This precede
‘equies tat qual records rman gibi ready dentable nd rebevabl. The proceds defines the corols
needed for denticaon, storage, protection, retival,rention be and positon of qual records. Where
‘cords ae sioean an eleconc for, back-op procedures are dafned. Tees slacrni records shall be
Secured io prevent unauthorized sheraton or change and shal nol be cored de osotnare or estan
‘Sea Guat Maral SSC ‘2 Feoren, 07 SCSATAIR
changes. Customer andor regulatory authrites representatives wil have one acest tothe evant records
forrevow when requested
5. Management responsibility
5.1 Management commitment
“Top Managements ulimately response fr planning, etsbshing, implementing, revewing and manning the
‘ONS. Thay aro acvay Invlvedn proving he vison and atepedeecton fr he growth a he OMS
“To continue to provide leadership and show commento the improvement ofthe ONS, management wl othe
folowng
‘Communicate the importance of meeting customer, tattry, and regulatory equremnenis
[etabieh ho quality patoy
“Ensure that quay objectives ae established
‘Conduct petode management reviews
Ensure th avait of resources,
5.2 Customer Focus
Sala strives to identfy current and future customer needs, to mec custo requements and exceed eusomee
‘expectations.
“Top management ensures that customer equements ae understood and mets tha ustmerelstacton may
be guaranteed. This may be caiod out vate conract between Saar athe customer other means Such
customer reviews, performance roquemens,questonnaes, vist reports ot ober necessary means, Customer
requfement wil be determined, converted int itera requtoment, and communicated tthe appropiate,
‘people in ata orgenizaon
5.3 Mission & quality policy
SreitlemC] Mole]
Mission and Vision
Mission
Wie deiver innovative and world-
lass solutions within the parts
management business and we
develop extended dstribation and
arts support services to every
Unique customer and supplier inthe
lobal aerospace value chain,
Vision
|n 2017, Satair Group wil be he global
leader inthe material management
business aed wil deliver agra
services forall il arcraft pes.
Specifically for Airbus custoners,
Satar Group wll provide excusively
the best materials managemert afer
sales pat support,
‘Ssn-Quaty Manat ——~—~SC~*~*«SR aR SS~*~*« a 20 SSCSC*«iSATA
‘The base quay requtemons to achieve the standard are iat down inthe Quality Manus.
‘usty standards ae the responsibly of