JACLIN ESPINO

Santa Monica, CA | espino.jaclin@gmail.com | (714) 272-1847 | linkedin.com/in/jaclinespino

Tenacious, hardworking, self-motivated retail team leader with over 6 years supervisory experience, within
the High-end Fashion Retail, Hospitality and Leisure industries.

EDUCATION

California Polytechnic State University, Pomona, CA

September 2013 - June 2017
Bachelor of Science, Apparel Retail Management & Merchandising (GPA 3.0)

Universidad de Salamanca, Salamanca, Spain

February 2012 - June 2013
Bachelor of Science, Psychology & Bachelor of Arts
Deans List for 3.88 GPA

Fullerton College, Fullerton, CA

January 2011 - January 2012
Associates Degree of Business Administration, Behavioral Science & Humanities (GPA 3.5)

EXPERIENCE

Gucci, Beverly Hills, CA January 2017 - Present

Sales Consultant
Specializes in childrens wear and styles celebrity clients.
Sold over $500K in first 4 months with over 38% client sales. .
Maintain an organized, growing clientele book of local-to-international clients.

Tory Burch, Beverly Hills, CA April 2015 January 2017

Sales Consultant
Top seller currently, Tory Burch Rodeo Dr.
Sold over $1 million dollars with over 48% client sales.
Maintain an organized, growing clientele book of local-to-international clients.
Worked aside Tory Burch

FENDI, Los Angeles, CA May 2014 - April 2015

Key Holder
Supervised by ensuring employees completed tasks and achieved goals, supporting senior store management.
Held 100% client capture rate.
Managed sales floor and drove retail and salon by addressing guest concerns, coaching employees, and mitigating
product loss in the absence of store management.
Ensured daily merchandising flexing process, daily replenishment process, Key Corporate Communications and store
cleanliness standards are properly executed when opening or closing.
Ensured registers were properly opened and closed, doors are opened and locked and alarms are set correctly.
Achieved exceptional service through increased attention to customer needs and goals, as well as unrivalled client
management, during and after the sales process.
Maintained an organized, growing clientele book.
 Executed lead cashier responsibilities such as return, exchange and, issue of merchandise.
Stayed current and up-to-date on all store systems; proficient in Retail Pro, Excel, Word and PowerPoint.

Michael Kors Inc, Santa Monica, CA March 2012 - May 2014

Sales Stylist/Visual Assistant
Highest all-time daily sales record. ($13,000/6hrs.)
#1 sales associate in the Los Angeles district selling over $600,000.
Maintained an organized, growing clientele book.
Responsible for uplifting visuals, in store and in window.

Fitness Club Warehouse, Los Angeles, CA November 2011 - August 2012

Customer Relations Manager
Responsible for interviewing, training, hiring and overseeing no less than 15 staff in Customer Relations.
Headed social media projects for the companys Online Marketing division.
Worked directly alongside company VP of Sales, continuously developing a customer engagement strategy.
Rewarded with pay increase due to improved sales retention stats and client feedback pertaining to customer service,
directly related to implemented strategy.
Assisted walk-in clients, providing a consultative needs analysis, to submit to available Sales Consultants, improving
customer experience.

Nordstrom, Los Angeles, CA January 2011- February 2012

Sales Supervisor Women Shoes
Sold high-end designer shoes, active shoes, fashion garments and accessory pieces.
Coached, counseled, recruited, trained, and disciplined sales associates in womens shoes department.
Maintained or exceeded all performance targets, showing excellent sales and customer service ability.
Worked under Department Manager and Store Manager to achieve results.

Alta Resources, Brea, CA June 2008 - January 2011

Senior Customer Service Representative
Answered non-stop inbound calls; answered over 200+ per day.
Multi-tasked while on calls with customers by responding to emails from other clients and sales representatives.
Served as mediator between customers and clients, such as Anthem BCBS and Anthem.
Gave accurate direction and support to team leaders to facilitate successful completion of organizations targets and
performance goals.

Evolution Elite Sports Club, San Diego, CA January 2007 - June 2008
Sales Manager
Negotiated agreements with entertainment, catering, and alcohol vendors.
Assisted in visual concepts for numerous varied events.
Created marketing strategy, using social media and email campaigns.