Summary of AQTF or VET Quality Framework audit information

As part or the application process to become a Pre-qualified Supplier under the User Choice 2010 2015 program and/or Queensland VET Investment, Careers Australia
Institute of Training Pty Ltd is required to publish audit information in relation to its compliance with the Australian Quality Training Framework (AQTF) or VET Quality
Framework.
The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and
Trainees. The Queensland VET Investment provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited training to eligible participants to
gain their first Certificate III qualification.
The AQTF or VET Quality Framework is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of
Australias vocational education and training system.
An AQTF audit reviews evidence of an organisations compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration
to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.
A VET Quality Framework audit of a registered training organisation reviews evidence of compliance with the requirements of the VET Quality Framework to confirm that
it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.
This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the
delivery of training and assessment services.
Audit Date: 15 January 2012

Qualifications audited
Qualification code Qualification name

30496QLD Course in Operating Loadshifting Equipment

Course in Operating Cranes, Rigging and Scaffolding
30497QLD
Equipment
AUR30405 Certificate III in Automotive Mechanical Technology
BSB40807 Certificate IV in Frontline Management
CPC30208 Certificate III in Carpentry
CPC31308 Certificate III in Wall and Floor Tiling
CPC50308 Diploma of Building and Construction (Management)
ICT20310 Certificate II in Telecommunications Cabling
LMF30402 Certificate III in Furniture Making (Cabinet Making)
MEM30305 Certificate III in Engineering Fabrication Trade
PMA30108 Certificate III in Process Plant Operations
PMC40110 Certificate IV in Manufactured Mineral Products
RII30109 Certificate III in Surface Extraction Operations
RII31409 Certificate III in Road Construction Maintenance
SIR30207 Certificate III in Retail
SIT30807 Certificate III in Hospitality (Commercial Cookery)
TAE40110 Certificate IV in Training and Assessment
TLI31610 Certificate III in Warehousing Operations
UEE30807 Certificate III in Electrotechnology Electrician
UEE31307 Certificate III in Refrigeration and Air-Conditioning
UEE50707 Diploma of Renewable Energy Engineering
Advanced Diploma of Refrigeration and Air-Conditioning
UEE60710
Engineering

Audit Outcome Rectification

Was non- If 'Yes', non- Summary of non-compliance Actions taken to rectify the non-compliance Has the non-
compliance compliance type compliance been
identified? rectified?
Yes/No Minor, Significant, Yes/No
Critical
Standard1
Yes Significant 30496QLDCourseinOperatingLoadshifting Yes
Equipment
30497QLDCourseinOperatingCranes,Rigging
andScaffoldingEquipment
Trainingandassessmentstrategiesweregeneric Trainingandassessmentstrategy
andtherewasinsufficientevidenceto Thelearningandassessmentstrategyprovidedduring
demonstrateeffectiveconsultationwithindustry. auditwasanolderversion.Thecurrentversionofthe
strategywasprovided.
Insufficientevidenceoftrainingresources Trainingresources
provided CareersAustraliaprovidedafullsuiteoftrainingresources
foreachaccreditedcourse.
TheServiceLevelAgreementdocumentsighted Facilitiesandequipment
didnotarticulatethatequipmenthiredbyits CareersAustraliaprovidedformalcorrespondencefrom
clientwouldbeavailabletoCareersAustralia clientconfirmingarrangementsfortheuseoffacilitiesand
InstituteofTrainingPtyLtdforthepurposesof equipmentonsite.
trainingandassessmentfortheabovelisted
accreditedcourses.

Insufficientevidencewasprovidedto Trainerprofessionaldevelopment
demonstratethattrainersandassessorshave CareersAustraliaprovidedadditionalevidencetoconfirm
engagedinrecentandongoingprofessional PDundertakenaspartofthetrainersandassessorsjob
developmenttomaintainvocationalcompetency. roles.






OHSCER203AOperateafrontendloader Aprocesshasbeendesignedtoensurethatallevidenceof
OHSCER207AOperateaforklifttruck assessmentissubmittedandmarkedpriortoa
OHSCER218APerformdoggingoperations competencyachievedis recorded.
OHSCER207AOperateaboomtypeelevating
workplatform
Analysisofcompletedstudentfilesidentifiedthat
themarkingofassessmentshasnotbeen
conductedinaccordancewiththeregulators
requirements.

AUR30405CertificateIIIinAutomotive Assessment
MechanicalTechnology CareersAustraliahavereviewedtheassessment
AURT200368ASelectandusebearing,seals, instrumentstoensurethesemeettherequirementsofthe
gaskets,sealantsandadhesives trainingpackage.
AURT210170AInspectandservicebreaking Validationofassessment
systems CareersAustraliavalidatesallassessmentspriortoitbeing
Insufficientevidencewasprovidedto uploadedontotheorganisationsintranet.Acopyofthe
demonstratetheorganisationhasdeveloped organisationsvalidationprocesswasprovidedfollowing
assessmenttoolstoaddressallrequirementsof theaudit.
theunitsincluding,questioningofunderpinning
knowledgeduringdirectobservationoftasksand
asrequiredbythecriticalaspectsofevidence.

Insufficientevidencewasprovidedto
demonstrateassessmentprocesses,toolsand
practicesaresystematicallyvalidatedand
improved.

Therewasinsufficientevidencethatobjective
feedbackforpracticalassessmentshasbeen
providedtocandidates;orthatassessment
processes,toolsandpracticeshavebeen
systematicallyvalidatedandimproved.

BSB40807CertificateIVinFrontline Assessments
Management Careers Australia removed this unit of competency from
Atthetimeoftheaudittheorganisation its training and assessment strategy and replace it with
identifiedthatithadnotdevelopedassessment BSBWOR501A Manage personal work priorities and
toolsforBSBCMM401AMakeapresentation professionaldevelopment.Anewtrainingandassessment
strategy, inclusive of this new unit of competency, was
provided. Careers Australia also undertook the
development of assessment tools for this unit of
competency.
Insufficientevidencewasprovidedto Validationofassessment
demonstrateassessmentprocesses,toolsand CareersAustraliavalidatesallassessmentspriortoitbeing
practicesaresystematicallyvalidatedand uploadedontotheorganisationsintranet.Acopyofthe
improved.
CPC30208CertificateIIIinCarpentry
CPCCCA3008AConstructeaves
CPCCCA3016AConstructtimberexternalstairs
Assessmentdidnotaddressalltherequirements
oftheabovelistedunitsincludingrequiredskills
andknowledgeandmandatoryrequirementsin
therangestatement.
CPC50208DiplomaofBuildingandConstruction
(Building)
Notrainingmaterialswereprovidedduringthe
audit.
LMF30402CertificateIIIinFurnitureMaking
(CabinetMaking)
LMFFM3005AFabricatecustomfurniture
Insufficientevidencewasprovidedto
demonstratetheorganisationhaddeveloped
assessmenttoolstoaddressallunitof
competencyrequirementsincludingthecritical
aspectsofevidenceandtherangestatement.
Theassessmentofsteamandbendforming
techniqueswasnotadequatelycovered.
Insufficientevidencewasprovidedto
demonstrateassessmentprocesses,toolsand
practicesaresystematicallyvalidatedand
improved.
LMFFM3006AInstallfurnishingproducts
Insufficientevidencewasprovidedto
demonstratetheorganisationhasdeveloped
assessmenttoolstoaddressallunitof
competencyrequirementsincludingrequired
skillsandcriticalaspectsofevidence.Information
organisationsvalidationprocesswasprovidedfollowing
theaudit.
Assessments
CareersAustraliahavereviewedtheassessment
instrumentstoensurethesemeettherequirementsofthe
trainingpackage.
Validationofassessment
CareersAustraliavalidatesallassessmentspriortoitbeing
uploadedontotheorganisationsintranet.Acopyofthe
organisationsvalidationprocesswasprovidedfollowing
theaudit.
Trainingresources
CareersAustraliaprovidedafulllistoftrainingmaterials
thatareusedforthedeliveryofthisqualificationunder
ResourcesinourTraining&AssessmentStrategy.In
addition,afullsuiteoflearningmaterialswasprovided.
Assessments
CareersAustraliahasreviewedtheassessment
instrumentstoensurethesemeettherequirementsofthe
trainingpackage.
Validationofassessment
CareersAustraliavalidatesallassessmentspriortoitbeing
uploadedontotheorganisationsintranet.Acopyofthe
organisationsvalidationprocesswasprovidedfollowing
theaudit.Validationincludesafullmappingexerciseby
subjectmattersexpertsinconjunctionwiththe
organisationsQualityUnit.
detailingassessmentrequirementsforthe
practicaltaskhavenotbeenclearlyarticulated
forbothassessorsandstudents.

Furthermore,insufficientevidenceofcriteria
definingacceptableperformancehasbeen
outlinedforallinstrumentstoensurethat
assessmentjudgementsareconsistentand
reliableacrossarangeofassessorsandlearners.

MEM30305CertificateIIIinEngineering
FabricationTrade
MEM05015DWeldusingmanualmetalarc Assessments
weldingprocess CareersAustraliahasreviewedtheassessment
Insufficientevidencewasprovidedto instrumentstoensurethesemeettherequirementsofthe
demonstratetheorganisationhasdeveloped trainingpackage.
assessmenttoolstoaddressallunitrequirements Validationofassessment
includingrequiredknowledgeandskillsand CareersAustraliavalidatesallassessmentspriortoitbeing
criticalaspectsofevidencerelatedtowelding uploadedontotheorganisationsintranet.Acopyofthe
nonferrousmaterials. organisationsvalidationprocesswasprovidedfollowing
theaudit.Validationincludesafullmappingexerciseby
MEM05004CPerformroutineoxyacetylene subjectmattersexpertsinconjunctionwiththe
welding organisationsQualityUnit.
Analysisofthepracticalassessmenttools
identifiedthereisnomechanismtoprovide
objectivefeedbacktostudentsastothe
outcomesofassessmentforthepracticaltasks.

PMA30108CertificateIIIinProcessPlant Trainingandassessmentstrategy
Operations Thetrainingandassessmentstrategyhasbeenupdatedto
Thestrategyprovidedatauditwasgenericand reflecttheCareersAustraliaclientandcontextualisedin
hadnotbeencontextualisedtoreflecttheneeds consultationwiththeclienttomaximisetheachievement
andrequirementsforthespecifictargetgroup. ofworkplaceoutcomes.
Therewasnoevidencethestrategyhadbeen
developedinconsultationwithindustryorthe
employeritselftoensuretrainingandassessment
outcomeswouldbeappropriatetothe
workplace.

RII30109CertificateIIIinSurfaceExtraction Facilitiesandequipment
Operations Necessaryequipmentandresourcesforthedeliveryofthe
Insufficientevidencewasprovidedto qualificationisdefinedunderclientworkplace
demonstratetheorganisationhasaccessto arrangements.CareersAustraliaprovidedaletterfromits
appropriateequipmentforitstrainingand clientconfirmingthisarrangement.
assessmentactivitiesthatmeetthecourse
requirements,includingaccesstomobileplant
andthatadequateprocessesareinplaceto
ensuretheequipmentissafe,operationaland
industryrelevant.
Theorganisationdidnotdemonstrateits
trainer/assessorshasmaintainedcurrentindustry
skillsdirectlyrelevanttothetraining/assessment
tobedelivered;orparticipatedinongoingand
meaningfulprofessionaldevelopmentofhisVET
knowledgeandskills,industrycurrencyand
trainer/assessorcompetenciesfordeliveryofthis
qualification.
Insufficientevidencewasprovidedthatthe
trainer/assessorholdsthefullTAAqualification.
RIIMEX302AAssessgroundconditions
RIIMPO311AConducthaultruckoperations
Insufficientevidencewasprovidedto
demonstratetheorganisationhasdeveloped
assessmenttoolstoaddressallunitof
competencyrequirementsincludingrequired
knowledgeandcriticalaspectsofevidence.
Insufficientevidencewasprovidedto
demonstrateassessmentprocesses,toolsand
practicesaresystematicallyvalidatedand
improved.
Insufficientevidencewasprovidedto
demonstratehowtheassessmentprocessisfair,
ascompetencyforeachunitisissuedonlyupon
completionofthefullqualificationoronan
annualbasis.
Theorganisationwasunabletoprovideevidence
thatithadanyformalundertakingfromitsclient
thatequipmentavailableatitssiteswouldbe
availabletotheRTOfordeliveryofthe
qualificationsthataredeliveredunderthe
partneringarrangement.
Trainerprofessionaldevelopment
Thetrainer/assessorisemployedfulltimebytheclient
organisationforwhomCareersAustraliaisprovidingthe
training.Thereforeindustrycurrencyismaintained.
CareersAustraliaprovidedafullPDscheduleforthe
trainer/assessoridentifyingongoingdevelopmentofVET
knowledgeandskills.
CareersAustraliaprovidedevidenceofthe
trainer/assessorsfullTAAqualification.
Assessments
CareersAustraliahasreviewedtheassessment
instrumentstoensurethesemeettherequirementsofthe
trainingpackage.Additionallyformalassessment
processeshavebeenreviewedtoensurethesearefairand
flexible.
Validationofassessment
CareersAustraliavalidatesallassessmentspriortoitbeing
uploadedontotheorganisationsintranet.Acopyofthe
organisationsvalidationprocesswasprovidedfollowing
theaudit.Validationincludesafullmappingexerciseby
subjectmattersexpertsinconjunctionwiththe
organisationsQualityUnit.
Facilitiesandequipment
CareersAustraliaprovidedformalcorrespondencefrom
clientconfirmingarrangementsfortheuseoffacilitiesand
equipmentonsite.

RII31409CertificateIIIinRoadConstruction
Maintenance
Theorganisationdidnotdemonstrateitsstrategy
fortrainingandassessmenthadbeendeveloped
inconsultationwithindustry.
RII40709CertificateIVinCivilConstruction
Supervision
Theorganisationdidnotdemonstrateitsstrategy
fortrainingandassessmentofthese
qualificationshadbeendevelopedinconsultation
withindustry.
Trainingmaterialwasrequestedduringtheaudit;
however,asatthecloseofaudit,nomaterials
weresightedforthesequalifications.
CareersAustraliawasunabletoprovideevidence
ofaccesstoappropriatefacilitiesandequipment
todeliverthisqualification,entirelyinthe
simulatedenvironment.
RIICWM401ASupervisecivilworks
RIISAM401AApplysiteplant,equipmentand
infrastructuremaintenancemanagementplan
Atthetimeofaudit,theorganisationhadnotyet
developedassessmenttoolsforthisqualification.
TAE40110CertificateIVinTrainingand
Assessment
Theorganisationdidnotdemonstratethatthe
strategyprovidedataudithadbeendevelopedin
Trainingandassessmentstrategy
CareersAustraliaprovidedevidenceconfirmingthatthe
trainingandassessmentstrategyhasbeendevelopedin
consultationwithandmeettheneedsofindustry.
Trainingandassessmentstrategy
CareersAustraliaprovidedevidenceconfirmingthatthe
trainingandassessmentstrategyhasbeendevelopedin
consultationwithandmeettheneedsofindustry.
Trainingresources
CareersAustraliaprovidedalistoftrainingmaterialsthat
willbeusedforthedeliveryofthisqualificationunder
Resourcesinourtraining&assessmentStrategy.
Facilitiesandequipment
CareersAustraliaprovidedadetailedfacilitiesand
equipmentlistforthedeliveryofthequalificationoffthe
job
Assessments
CareersAustraliaprovidedreviewedassessment
instrumentsthatmeettherequirementsofthetraining
package.
Validationofassessment
CareersAustraliavalidatesallassessmentspriortoitbeing
uploadedontotheorganisationsintranet.Acopyofthe
organisationsvalidationprocesswasprovidedfollowing
theaudit.Validationincludesafullmappingexerciseby
subjectmattersexpertsinconjunctionwiththe
organisationsQualityUnit.
Trainingandassessmentstrategy
CareersAustraliaprovidedevidenceconfirmingthatthe
consultationwithindustry. trainingandassessmentstrategyhasbeendevelopedin
consultationwithandmeettheneedsofindustry.

TAEASS402AAssesscompetence Assessments
TAEDEL401APlan,organiseanddelivergroup CareersAustraliahasreviewedtheassessment
basedlearning instrumentstoensurethesemeettherequirementsofthe
Forbothunitsofcompetency,theknowledge trainingpackage.
assessmentactivitieshadnotbeendevelopedto
alevelthatwouldensurethattheresponses Validationofassessment
elicitedfromthelearnerwouldbeappropriateto CareersAustraliavalidatesallassessmentspriortoitbeing
anAQFLevelIV. uploadedontotheorganisationsintranet.Acopyofthe
TAEASS402AAssesscompetence organisationsvalidationprocesswasprovidedfollowing
Thepracticaltasksconsistedofassessment theaudit.Validationincludesafullmappingexerciseby
againstcoursecurriculathatwerenotbasedon subjectmattersexpertsinconjunctionwiththe
trainingpackageoraccreditedcourseunitsof organisationsQualityUnit.
competency.
TAEDEL401APlan,organiseanddelivergroup
basedlearning
Assessmentforthisunitofcompetencydidnot
addressthecriticalaspectsofevidence.

Overall,therewasnoevidencethatthese
assessmenttoolshadbeensystematically
validatedtoensuretheymettrainingpackage
requirements.

UEE30807CertificateIIIinElectrotechnology Trainerprofessionaldevelopment
Electrician CareersAustraliaprovidedacopyofadetailed
Noevidencewasprovidedtodemonstratethat professionaldevelopmentplanfortrainers/assessorsof
thetrainersandassessorshaveengagedinon thisqualification.
goingdevelopmentactivitiestomaintain
currencyintheirVETknowledgeandskills,
vocationalcompetenciesandtrainerandassessor

competencies.

UEENEEG004BInstalllowvoltageelectrical
apparatusandassociatedequipment
UEENEEG007BSelectandarrangeequipmentfor
generalelectricalinstallations

Noevidenceofpracticalassessmentand
benchmarksweresightedforUEENEEG004Bon
thestudentfiles.

NoevidenceofthecompletionofeProfilingfor
eitherunitofcompetencywassightedonthe
studentfilesprovided.
Therewasnoevidencetodemonstratewhich
assessmentinstrumentshadbeenusedtoassess
unitsofcompetencywherestatutorydeclarations
hadbeenusedasevidencethatassessmenthad
takenplace.
TherewasnoevidencetodemonstratehowRPL
hadbeenassessedtoconfirmthattheunit
requirementshadbeenmet.
Assessments
CareersAustraliahasreviewedtheassessment
instrumentstoensurethesemeettherequirementsofthe
trainingpackage.
Trainingprocesses
CareersAustraliahasamendeditstrainingprocessto
includetherequirementtoprintoffeprofilingevidence
priortoawardingacompetentoutcomeforthestudent.
Retentionofrecords
CareersAustraliahasprocessesinplacetoensure
retentionofassessmentrecordsaremaintainedin
accordancewithrequirements.CareersAustraliamakesan
undertakingitwillensuretheserecordsareretainedmore
comprehensively.

UEE31307CertificateIIIinRefrigerationandAir
Assessments
Conditioning
CareersAustraliahadconductedRPLassessmentby
Noevidencewasprovidedtodemonstratethat
utilisingtheUTEUEERPLtrackingmatrixforcandidates
thetrainer/assessorhasengagedinongoing
transitioningfromUTE99toUEE07units.TheRPLtracking
developmentactivitiestomaintaincurrencyinhis
matrixisdesignedtomaptheoldUTEunitstothenew
VETknowledgeandskills,vocational
UEEunits.
competenciesandtrainerandassessor

competencies.

UEENEEJ009BVerifycomplianceandfunctionality
Trainerprofessionaldevelopment
ofrefrigerationandairconditioninginstallations
CareersAustraliaprovidedacopyofadetailed
UEENEEP002BAttachcordsandplugstoelectrical
professionaldevelopmentplanforthetrainer/assessor.
equipmentforconnectiontoasinglephase250

Voltsupply

Analysisoftheassessmenttoolsprovided
Assessments
identifiedgapsintheassessmentofall
CareersAustraliahasreviewedtheassessment
requirementsofeachunit.
instrumentstoensurethesemeettherequirementsofthe

trainingpackage.

Percentagebasedassessmentisappliedtothe
CareersAustraliahasremovedallpercentagebased
assessmentprocessfortheseunitswhich
assessments.Studentwillbedeemedcompetenton
significantlyimpactsonhowitcouldbe
successfulcompletionofallrequiredassessments.
confirmedthatallunitrequirementswouldbe
metduringtheassessmentprocess.

 TherewasnoevidenceofeProfilingonsome
studentfiles.
Analysisoftheorganisationsinternetbasedpre
enrolmentinformationidentifiedastatement
thatthequalificationdoesnotresultina
regulatedoutcome.Thisstatementisincorrect.
UEE50707DiplomaofRenewableEnergy
Engineering
Theorganisationdidnotdemonstratethe
trainer/assessorhadsufficientvocational
competencytotrainandassessalltheunitsof
competencylistedinthestrategyprovidedfor
thisqualification.
UEENEEE074BWritespecificationsforrenewable
energyprojects
UEENEEK030BSolvebasicproblemsinwind
energyconversionsystems
Analysisoftheassessmenttoolsprovidedforthe
abovelistedunitsidentifiedsignificantgapsin
theassessmentofallunitrequirementsincluding
therequiredknowledgeandskillsandcritical
aspectsofevidence.
Therewasinsufficientguidanceand/ormarking
criteriaforallassessmenttasksandlargesections
ofassessmenthadnotbeendevelopedtoAQF
LevelV,whichlargelycontributedtothe
significantgapsinassessment.
Yes RII40709CertificateIVinCivilConstruction
Trainingprocesses
CareersAustraliahasamendeditstrainingprocessto
includetherequirementtoprintoffeprofilingevidence
priortoawardingacompetentoutcomeforthestudent.
Thisstatementhasbeenremovedfromthewebsite.
Trainerprofessionaldevelopment
CareersAustraliacompletedaStaffMatrixto
demonstratethattrainersandassessorsforthis
qualification:
possessesthenecessarytrainingandassessment
competencies;
hastherelevantvocationalcompetenciesforthe
qualificationbeingdeliveredorassessed;
hascurrentindustryskillsdirectlyrelevanttothe
training/assessmentbeingundertaken;
hasundertakensufficientongoingdevelopment
oftheirVETknowledgeandskills,
maintainsindustrycurrencyandtrainer/assessor
competence.
Willparticipatewithprofessiondevelopmenttoupgrade
toTAE40110CertIVinTrainingandAssessment.
Assessments
CareersAustraliahasreviewedtheassessment
instrumentstoensurethesemeettherequirementsofthe
trainingpackage.
Validationofassessment
CareersAustraliavalidatesallassessmentspriortoitbeing
uploadedontotheorganisationsintranet.Acopyofthe
organisationsvalidationprocesswasprovidedfollowing
theaudit.Validationincludesafullmappingexerciseby
subjectmattersexpertsinconjunctionwiththe
organisationsQualityUnit.
Administrativeprocesses Yes
 Supervision
Nopreenrolmentinformationwasprovidedfor
thisqualification
Yes RecordsManagement
Analysisofcompletedstudentfilesandtrainer
andassessorfilesidentifiedrecordshavenot
beensystematicallymanaged.Itwasnotedthat
someoftheissuesleadingtothishadallready
beenaddressedthroughnewlyimplemented
processes,however;insufficienttimehadlapsed
betweenthenewlyimplementedprocessesand
conductoftheaudittoseeanyimprovementsto
thequalityofrecords.
Evidenceonfilewasinconsistentacrosstrainers
andassessorssampled.Therewaslittleevidence
overallthatthesefileshadbeenreviewedto
ensureinformationwascurrentandaccurate
Explanatory notes:
Minor: minimal or no serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided
Significant: serious or potentially serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided.
Critical: an actual or potential critical adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided
CareersAustraliaadvisedthatthepreenrolment
informationunderthistraineeshipprogramisprovided
duringthesignupprocesswherethetrainingplanis
signed.CareersAustraliaexplainsthetrainingassessment
anddeliverymethodstoallpartiesinthedevelopmentof
thetrainingplan.
Administrativeprocesses Yes
CareersAustraliahasanintranetsystemwhereall
organisationalpolicesandproceduresarestoredand
managed.
Alltrainersandassessorshavebeeninstructedtoonlyuse
materialscontainedontheintranet.Inaddition,wehave
aprintingprocesssothatallprintingiscompletedina
centralarea.Toavoidduplicationoraccessingofolder
versionsoflearningandassessmentresources.
Aprocesshasbeendesignedtoensurethatallevidenceof
assessmentissubmittedandmarkedpriortoa
competencyachievedisrecorded.
CareersAustraliahasamendeditscompletionprocessto
ensurestatutorydeclarations(whereutilised)are
maintainedwithacopyofanoriginalblankassessment
toolandbenchmarksthatwereusedtomakeajudgement
oncompetence.
CareersAustraliahasamendeditstrainingprocessto
includetherequirementtoprintoffeprofilingevidence
priortoawardingacompetentoutcomeforthestudent.
CareersAustraliahasreviewitsprocessforthe
managementandmaintenanceofitsstaffrecords.