SERVICE

F1085
UPDATE No.
PRINT HEAD WARRANTY GUIDELINES
OCTOBER 26, 2001
There has been confusion regarding the different warranties on the Brother Print heads. We hope the following
information provides a clear definition of our existing warranty limits for all of our current Print heads.

Note: Any product using non-Brother supplies that has caused a failure may not qualify for this warranty.
Please call technical support for additional advice.
Print Head Warranty Table
Print Head Part Models Warranty Repair
Number/Ink Affected Period for Tips
numbers. product using
Brother
Supplies

ZA0336002 Head MFC7000, One Year from date Recommend

MFC7200. of purchase. * With replacing all of the
LC01BK Black Ink POP attached. ink cartridges when
LC01Y Yellow replacing print head.
LC01M Magenta
LC01C Cyan
ZA0504002 Head MFC7150, Ninety days from Recommend
MFC7160, date of purchase. replacing all of the
LC02BK Black Ink MFC9100. *With POP attached. ink cartridges when
LC02Y Yellow replacing print head.
LC02M Magenta
LC02C Cyan
LK0220002 Head MFC7300, One Year from date Recommend
MFC7400, of purchase. * With replacing all of the
LC04BK Black Ink MFC9200. POP attached. ink cartridges when
LC04Y Yellow replacing print head.
LC04M Magenta
LC04C Cyan
LK0517001 MFC3100, One Year from date Recommend
MFC5100. of purchase. * With replacing all of the
LC21BK Black Ink POP attached. ink cartridges when
LC21Y Yellow replacing print head.
LC21M Magenta
LC21C Cyan

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 SERVICE
F1085
UPDATE No.
PRINT HEAD WARRANTY GUIDELINES
OCTOBER 26, 2001

INSTRUCTIONS FOR PLACING A WARRANTY PARTS ORDER

1. The Ink Cartridges are supplied free of charge along with the Print head, however, they must be
ordered using the accessory number (I.E. LCO2BK for black, LC02Y for yellow, LC02M for magenta,
and LC02C for cyan).
2. All warranty orders must be faxed to the parts order desk Fax # 1800-284-7278. No exceptions.
3. The bottom portion of the order form should be completed providing all of the information (Model, Serial
number etc) and ensuring the items ordered are selected as warranty (there is a box to be checked
along side each item).
4. If the serial number of the machine reflects the machine to be out of warranty, Proof of Purchase for the
machine will be requested to process the order.
5. If the machine is out of Warranty but the Print head is in warranty, Proof of Purchase for the Print Head
must be supplied.
6. If either Tech Support or Customer Service has authorized the repair, a work order will be issued
and sent to the dealer. The dealer must then provide a copy via fax to the parts dept to complete the order.
7. Warranty and non-warranty items should not be ordered on the same order form. They should be submitted
separately.

We hope that these simple guidelines will serve as a tool for better servicing our customers. If you have
any questions regarding this or anything else please contact Tech Support at 908-704-1700 ext. 7997.

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