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CONSUMER
+ 90% FREE FLOW ORDERS THROUGH THE DIGITALIZED ORDER TO CASH
SERVICE STRATEGY PER CUSTOMER SEGMENT
SELF PORTAL - Online Visibility of My OtC
Direct to
Consumer
Out of stock?
RETAIL
Disputes?
Traditional Order OK?
Retail Best Order?
Digital
Retail Anticipate and handle Market Dynamics powered by Analytics
ve STRA
e
TEGIC PLANNI
NG improvement through a revenue growth
e management approach
nt
Trade
Promo
DATA Faster time to market in new acquisitions
through having in place a well-structured
operating model, with specialized roles,
ALU
digital technologies.
Assortment
COST REDUCTION:
20% to 40% connected OtC operational costs
Price by streamlining processes: eliminating waste
and driving automation, developing new roles,
driving centralization towards cost efficient
EXECUTION locations and leveraging outsourcing vendors
1-4% Logistics cost reduction by respecting
delivery agreements through the service
strategy engine (i.e., reducing rush deliveries,
respecting minimum order value and
GLOBAL COMPANY CUTS COSTS AND minimum item quantity)
IMPROVES CUSTOMER SATISFACTION
WORKING CAPITAL IMPROVEMENT:
A leading global consumer goods company with businesses in multiple categories had a large,
10%-50% working capital improvement by
decentralized and costly OtC organization with moderate process performance. As a result, they were
increasing invoice accuracy, reducing customer
experiencing poor customer satisfaction rates.
claims and mitigating risk payment through the
Accenture supported the global operating model transformation program in 100+ countries and intelligent collections capabilities, therefore
impacting more than 2,500 employees. Within two years, this transformation reduced operating reducing overdue debt.
costs by 20 percent and customer overdue debt by 10+ percent. As importantly, the company was
recognized for good customer service.
Join the conversation About Accenture
@AccentureConslt Accenture is a leading global professional
services company, providing a broad range of
For more information, contact: services and solutions in strategy, consulting,
digital, technology and operations. Combining
Franky Mas de Xaxs Faus
unmatched experience and specialized skills
Managing director, Accenture Consulting, across more than 40 industries and all business
Connected Order to Cash functionsunderpinned by the worlds largest
f.mas.de.xaxas@accenture.com delivery networkAccenture works at the
intersection of business and technology to help
Judith Palms Bosch clients improve their performance and create
sustainable value for their stakeholders. With
Managing director, Accenture Consulting,
more than 373,000 people serving clients in
Connected Order to Cash
more than 120 countries, Accenture drives
judith.palmes.bosch@accenture.com innovation to improve the way the world works
and lives. Visit us at
Angels Tornero www.accenture.com.
Senior manager, Accenture Consulting,
Connected Order to Cash
angels.tornero@accenture.com