PROCEDURE MANUAL

For 2GO-Aboitiz One Distribution, Inc.

Supply Chain Operations

Title: Document No.: xxx-xxx-xxxx

Revision No. : 00
ORDER TAKING AND PROCESSING
Effectivity Date: January 15, 2007

Section: Review Date: January 15, 2009

CUSTOMER SERVICE Page No.: 1 of 6

Distribution:
Prepared by Sheila Furagganan CSD Supervisor
Pick and Pack Section
Process Team
Reviewed by Lyne Inciong Site Manager

Approved by Colin Ricardo VP for Supply Chain

1.0 Objective

To provide a standard operational guideline and procedure for the Customer Service
Coordinators in processing all orders and requests to ensure that the orders are accurately
handled and promptly forwarded to the concerned group/s for on time processing and delivery.

2.0 Scope

This procedural guideline covers and limited to the step-by-step procedures in receiving and
processing of orders from the Sales Representatives including the reports generated by the
Customer Service Department pertaining to the aforementioned procedure.

3.0 Definition of Terms

Sales Order (SO) - confirms order received in the system for Delivery
Order Processing

Delivery Order (DO) - confirms processing of orders ready for Transport

planning.

Purchase Order (PO) - List of orders from the sales group and customers.

CSC - Customer Service Coordinators

ASM, SR and Diser - Area Sales Manager, Sales Representative and Merchandiser

AR Group - Accounts Receivables Management Group

ND - Next Day

These documents are the property of 2GO-Aboitiz One Distribution, Inc. and shall not be reproduced, distributed, disclosed or used
for any purpose or by any means without the express written consent of 2GO-Aboitiz One Distribution, Inc.
 PROCEDURE MANUAL
For 2GO-Aboitiz One Distribution, Inc.
Supply Chain Operations

Title: Document No.: xxx-xxx-xxxx

Revision No. : 00
ORDER TAKING AND PROCESSING
Effectivity Date: January 15, 2007

Section: Review Date: January 15, 2009

CUSTOMER SERVICE Page No.: 2 of 6

4.0 Responsibilities

ASM, SR and Diser - responsible in the preparation of POs and transmitting orders to the
CSC to process their SO.

CSC - process sales orders from sales group from receiving orders,
processing and forwarding to concerned groups up to report generation.

These documents are the property of 2GO-Aboitiz One Distribution, Inc. and shall not be reproduced, distributed, disclosed or used
for any purpose or by any means without the express written consent of 2GO-Aboitiz One Distribution, Inc.
 PROCEDURE MANUAL
For 2GO-Aboitiz One Distribution, Inc.
Supply Chain Operations

Title: Document No.: xxx-xxx-xxxx

Revision No. : 00
ORDER TAKING AND PROCESSING
Effectivity Date: January 15, 2007

Section: Review Date: January 15, 2009

CUSTOMER SERVICE Page No.: 3 of 6

5.0 Process Flow

These documents are the property of 2GO-Aboitiz One Distribution, Inc. and shall not be reproduced, distributed, disclosed or used
for any purpose or by any means without the express written consent of 2GO-Aboitiz One Distribution, Inc.
 PROCEDURE MANUAL
For 2GO-Aboitiz One Distribution, Inc.
Supply Chain Operations

Title: Document No.: xxx-xxx-xxxx

Revision No. : 00
ORDER TAKING AND PROCESSING
Effectivity Date: January 15, 2007

Section: Review Date: January 15, 2009

CUSTOMER SERVICE Page No.: 4 of 6

These documents are the property of 2GO-Aboitiz One Distribution, Inc. and shall not be reproduced, distributed, disclosed or used
for any purpose or by any means without the express written consent of 2GO-Aboitiz One Distribution, Inc.
 PROCEDURE MANUAL
For 2GO-Aboitiz One Distribution, Inc.
Supply Chain Operations

Title: Document No.: xxx-xxx-xxxx

Revision No. : 00
ORDER TAKING AND PROCESSING
Effectivity Date: January 15, 2007

Section: Review Date: January 15, 2009

CUSTOMER SERVICE Page No.: 5 of 6

6.0 Procedure

Activity Responsible Person Details

Orders may be received thru

the following:
Email
Text File
Written Purchase
Orders
Faxed SO Form
Refer to 9.1 for
Sample
of Sales Order Form
7.1 Prepares and Forwards Teleorder
Purchase Orders to the Customer B2B
Service Coordinators. ASM, SR and Diser
Sales Order Entry Cut- Off:

LUZ: 12 NN
GMA: 2 PM
VIS/MIN: 5 PM

DO Creation Cut- Off :

LUZ: 3 PM
GMA: 4 PM
VIS/MIN: 9 AM (ND)

The CSC shall receive SO

from concerned group.
7.2 Receives/ Creates Sales Orders
(SO) Customer Service Coordinator
Refer to EDN-CSD-W01 SO
Creation (Manual Input)

7.3 Determines from the system if

the credit is within the limit.
Customer Service Coordinator Within the day
7.3.1 If over credit limit, then it
is automatically blocked by the
system. The CSC will immediately
inform the Accounts Receivable
(AR) Group of the blocking through
email.

These documents are the property of 2GO-Aboitiz One Distribution, Inc. and shall not be reproduced, distributed, disclosed or used
for any purpose or by any means without the express written consent of 2GO-Aboitiz One Distribution, Inc.
 PROCEDURE MANUAL
For 2GO-Aboitiz One Distribution, Inc.
Supply Chain Operations

Title: Document No.: xxx-xxx-xxxx

Revision No. : 00
ORDER TAKING AND PROCESSING
Effectivity Date: January 15, 2007

Section: Review Date: January 15, 2009

CUSTOMER SERVICE Page No.: 6 of 6

Activity Responsible Person Details

7.3.2 Then, the AR Group based

on their predefined procedures will
subject it to credit approval and AR Group
Within the day
will provide feedback within the
day.

Generated DO confirms
processing of orders ready for
Transport Planning.

Use PSG-CSD-F01 Order Log

7.4 Generates DO from the SO.
Customer Service Coordinator form to monitor manually the
orders.

Refer to EDN-CSD-W02 DO
Creation

7.5 Forwards generated DO to Transport Team will use DO

Transport Team. Customer Service Coordinator as their basis for Transport
Planning.

These documents are the property of 2GO-Aboitiz One Distribution, Inc. and shall not be reproduced, distributed, disclosed or used
for any purpose or by any means without the express written consent of 2GO-Aboitiz One Distribution, Inc.