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Strategic Impacts of Business Environment

Introduction:
About Pan Pacific

Pan Pacific Hotels and Resorts can be found along the west coast of North America, in Australia and across Asia, from as far
south as Bali to as north as China. Each property provides an invigorating blend of the best that the Pacific has to offer. The
service and traditions of the east combine with the creativity and personality of the west to provide refreshing experiences that
leave you feeling restored and rejuvenated.

Our Pacific Touch is the key to enriching experiences that enliven the senses and reinvigorate the soul. When you enter a Pan
Pacific hotel, you find a sanctuary of calm efficiency and understated elegance, with subtle and uncomplicated service that is at
the same time personal. Our hotels and resorts incorporate contemporary design with local touches, with clever use of natural
light to create a sense of refreshing open spaces.
Pan Pacific Hotels and Resorts has been recognized by Cond Nast Traveler magazine as one of the top 25 best business hotel
brands and companies demonstrating social responsibility. Our hotels have also won esteemed accolades in the World Travel
Awards, AAA Four Diamond Award, Cond Nast Gold List and Readers Choice Awards.

Pan Pacific Hotels and Resorts is a founding member of the Global Hotel Alliance, the worlds largest alliance of independent
hotel brands. As part of Pan Pacific Hotels Group, we believe that corporate responsibility involves doing what is right for our
stakeholders. This entails building and ensuring meaningful relationships with our associates, customers and guests as we
continually engage the environment and communities where we operate. Pan Pacific offers the very best of the Pacific. Genuine
hospitality, rich cultures and a sense of creativity and innovation combine to leave you feeling enriched, refreshed and
rejuvenated. Whether you are travelling for business or leisure, at Pan Pacific, you will find a wide range of relevant choices set
against a modern and luxurious backdrop.

About our Group

Pan Pacific Hotels Group is a hotel subsidiary of Singapore-listed UOL Group, one of Asias largest hotel and property
companies with a diversified portfolio of investment and development properties. Headquartered in Singapore, Pan Pacific Hotels
Group owns, manages and/or operates over 30 hotels, resorts and serviced suites (including those under development) with more
than 11,000 rooms in Asia, Oceania and North America. The Group comprises two acclaimed brands: Pan Pacific and
PARKROYAL.

Pan Pacific is a leading brand in Asia and the Pacific Rim, situated in key cities of distinguished destinations offering premium
accommodations and services. The portfolio consists of 23 hotels, resorts and serviced suites and the brand has been recognized
on many regional and international platforms such as World Travel Awards, AAA Four Diamond Award, Cond Nast Traveler's
Gold List and Reader's Choice Awards.
PARKROYAL is a collection of 15 comfortable leisure and business hotels, resorts and serviced suites located in gateway cities
across Australia, China, Malaysia, Myanmar, Singapore and Vietnam. Each PARKROYAL reflects the spirit and individuality of
its location through creative touches, authentic tastes and local connections.
In addition, the Group manages the award-winning St. Gregory spas across Singapore, Malaysia, Japan, China and Vietnam and
Si Chuan Dou Hua restaurants featuring authentic Sichuan and Cantonese cuisine.

Our culture and Commitment:

As part of Pan Pacific Hotels Group, we believe that corporate responsibility involves doing what is right for our stakeholders.
This entails building and ensuring meaningful relationships with our associates, customers and guests as we continually engage
the environment and communities where we operate.

Our Culture
Pan Pacific Hotels and Resorts is committed to Creating Memorable Hotel Experiences through great hotels, great people and
great relationships.

With our hotels, resorts and serviced suites serving a myriad of international guests, it is important that our associates embrace
diversity in cultures, value systems, opinions, experiences and skills to provide enriching experiences to our guests, customers
and partners.

Collaborating, communicating openly, recognizing and valuing diversity lie at the core of our Values and help direct our
behavior at all times.

Great brands are inspired by vision, led by purpose and enlivened by values that deliver positive experiences. At Pan Pacific Hotels Group we are
united by a common vision and our actions are guided by our unwavering purpose. Our values define how we behave, they represent how we want
to engage and interact with our business partners, shareholders, associates and the community in a most fulfilling way.

Our Vision Creating memorable hotel experiences...


Our Purpose Great Brands, Great Hotels, Great People and Great Relationships!
Our Values
We work better together because we collaborate, share, care about each other and communicate openly with everyone.
We make our processes as simple and as uncomplicated as possible and take full responsibility for our actions.
We have an "internal debate, external cohesion" culture with a can-do attitude and always try to have fun.
We enhance our performance by always aiming higher and are not afraid of making the tough decisions.
We respect and care for our wider community through being connected and sharing, we also recognise and value diversity in every way.

Our Brands
Pan Pacific Hotels Group has a portfolio of hotels, resorts and serviced suites across Asia Pacific, North America and Europe.


Pan Pacific Hotels and Resorts can be found along the west coast of North America, in Australia and across Asia, from as far south as
Bali to as north as China. For over 35 years, these properties have delighted guests with sensory voyages, offering an invigorating blend
of the best that the Pacific region has to offer.
Our Pacific Touch is the key to enriching experiences that enliven the senses and reinvigorate the soul. Each property embodies a
refreshing blend of the unique culture and heritage of the Pacific Rim underscored by discreet elegance, personalised and uncomplicated
service.
Pan Pacific Hotels and Resorts has been recognised by Cond Nast Traveler magazine as one of the top 25 best business hotel brands
and companies demonstrating social responsibility. Our hotels have also won esteemed accolades in the World Travel Awards, AAA
Four Diamond Award, Cond Nast Gold List and Readers Choice Awards.

Our Commitment to Our People

Pan Pacific Hotels and Resorts believes in providing equal employment opportunities and rewarding associates based on merit,
qualifications, competence and performance without discrimination regardless of race, colour, age, religion, sex, national origin,
disability, genetic information, and sexual orientation or any condition or status as protected by law.

A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection,
placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.

All associates and job applicants are guaranteed equality of employment opportunity. This means that Pan Pacific Hotels and
Resorts will not discriminate against any worker or applicant on the basis of any condition as stipulated by law. All recruitment
selection, placement and training made by the management will be based on candidates job-related abilities and match for the
position.

Our Commitment to Our People

Pan Pacific Hotels and Resorts believes in providing equal employment opportunities and rewarding associates based on merit,
qualifications, competence and performance without discrimination regardless of race, colour, age, religion, sex, national origin,
disability, genetic information, and sexual orientation or any condition or status as protected by law.

A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection,
placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.

All associates and job applicants are guaranteed equality of employment opportunity. This means that Pan Pacific Hotels and
Resorts will not discriminate against any worker or applicant on the basis of any condition as stipulated by law. All recruitment
selection, placement and training made by the management will be based on candidates job-related abilities and match for the
position.

Our Commitment to the Community

Through charitable missions, volunteer work and donation drives, Pan Pacific Hotels and Resorts actively encourages caring and
sharing within the wider community and instilling greater compassion towards the plight of societys less fortunate.

Our hotels have undertaken numerous initiatives focused on youth development, as well as families and children one of which
is the Youth Career Development Programme (YCDP). Launched in Thailand in cooperation with United Nations Children's
Fund, the YCDP is designed to provide innovative educational and vocational training to disadvantaged youths who may
otherwise be engulfed in crime, prostitution, drugs, exploitation, abuse, and deprivation.

Over the past decade, the programme has successfully facilitated access to training and employment opportunities in the
hospitality industry to hundreds of young men and women from underprivileged families beneficiaries of the Rajaprajanukrow
Foundation mainly from the Northern and Northeastern provinces of Thailand.

In 2015, Pan Pacific Hotels Group launched a culinary initiative in Singapore targeted at enhancing the meals at some of the local
charity homes.

Our culinary initiative:

As part of Pan Pacific Hotels Groups commitment to respect and care for the wider community, we launched the Eat Well With
Us corporate social responsibility initiative in partnership with the National Council of Social Service (NCSS) in Singapore in
2015.

We harnessed the collective experience of senior chefs from the Groups five Singapore hotels and Si Chuan Dou Hua restaurant
to enliven the meals served at four charity homes under the umbrella body of NCSS. The chefs had specially created the recipes
which took into account the homes food budgets and dietary needs of the beneficiaries to empower their resident cooks with
relevant skills that will add a new dimension to their cooking.

This year, we expanded the programme to include cooking classes for older children at Chen Su Lan Methodist Childrens Home
and young women at Dayspring Residential Treatment Centre, as well as baking classes for women from low income families at
Bakery Hearts.

Eat Well Do Good


To mark World Food Day on 16 October, Pan Pacific Hotels Group will be donating 16% of our total dinner sales proceeds from
the following all-day dining restaurants at our Singapore hotels from 3 to 7 October 2016. All proceeds will go towards
purchasing food parcels, which will be distributed to 1,600 families in need islandwide in collaboration with the Peoples
Association.

Development and opportunities:

Headquartered in Singapore, Pan Pacific Hotels Group has a portfolio of more than 30 hotels, resorts and serviced suites in key
destinations across Asia, Oceania and North America. Our two acclaimed hospitality brands carry strong roots in Asia Pacific -
comprising Pan Pacific, a hallmark of luxurious accommodations and premium services, and PARKROYAL, an authentic brand
of hospitality characterized by the spirit and individuality of its Asia Pacific locales.
Being owners of assets ourselves, we are committed to create returns and enhance asset value for our hotel partners, while our
size allows us to be flexible and responsive to potential growth opportunities.

Pan Pacific Hotels and Resorts opens the door to a world of opportunities for hotel owners. As a specialist in premium
accommodations, it has been recognized by Cond Nast Traveler magazine as amongst the top 25 best business hotel brands and
hotel companies demonstrating social responsibility.

Facilities and services:

Pacific Centre
We provide fully equipped conference rooms with stunning views for you to settle your professional
matters effortlessly.

Fitness and Recreation


Enjoy invigorating workouts at our 24-hour fitness centre, outdoor pool, steam rooms and tennis courts.

Fitness and Recreation


Enjoy invigorating workouts at our 24-hour fitness centre, outdoor pool, steam rooms and tennis courts.

Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool which makes the perfect tropical retreat.

Family and Children


A childrens playground provides ample playing space.

Meiko Tailor
Buy bespoke gentlemen's clothing, made by one of Singapores most respectable tailoring names.
Parking Facilities
Self-parking and valet facilities are available, while transfers to the city and airport can be arranged.

handy Phone
Complimentary use of handy, your free trusted travel companion that allows you to stay connected

Future plans

The Benefits:

Improved Call Management

Pan Pacific has improved call management through the Avaya Communication Manager, BCMS and Modular
Messaging solutions. Communication Manager an open, scalable, highly reliable and secure application ensures
user and system management functionality, intelligent callrouting, application integration and extensibility, and
enterprise communications networking. Voice and data have been organized and routed more efficiently to the right
agent. The company has been able to monitor calls and allow for the efficient planning of resources through BCMS
call reporting features. Our call center capacity is well set up for the future. Having reporting and information
tracking capabilities is a good start for us, as our agents will be able to have all the information at their fingertips,
said Mr Fancourt.

Enabling Staff Mobility

The Avaya solution has enabled staff to enjoy more mobility. With the IP-based infrastructure, coupled with Avaya
Modular Messaging, staff have been able to receive calls, download information and receive messages even when
they are out of the office. Besides improving our call management process, we will be able to provide true mobility
which allows our customers and hotels to reach the corporate management through Modular Messaging and its voice
messaging capabilities. This is most important for us as it signals our enhanced service commitments to our
customers. It also means increasing our business value to our customers and properties as we interact with them
more effectively.

Proven technology, trusted partner

We did our research before choosing a technology vendor. We wanted a partner we could work with. Avaya is
well known in the industry. Avaya has solid R&D processes and develops applications that best fit our
requirements, said Mr Fancourt. Mr Fancourt was pleased with the solution as it is based on sound and
proventechnology. Avaya is an innovative company and I believe weve made the right decision for the future.

Extending Mobility Capabilities

Now that the Avaya solution has been completely implemented and deployed, Pan Pacific is considering further
extending the mobility capabilities of the solution in Singapore with wireless phones on PDAs. Additionally, Avaya
solutions have been deployed in Pan Pacific Whistler Mountainside and Village Centre, Canada, the purpose built
Pan Pacific Seattle, USA and Pan Pacific Manila. Plans are in process to implement the product in hotels in Jakarta
and Dhaka in the near future.

Dinning

Atrium

The heart of Pan Pacific Singapore, Atrium is an eclectic collection of seating pods floating over a
reflection pool. A dramatic lounge with 44m long bar Asias longest provides a stunning backdrop as
you sip on premium beers, wines, spirits and Pacific-inspired cocktails. Head to the longest bar in town for
delicious tapas, fine wines, craft beer and specialty cocktails.

Edge Food Theater


Edge is a theatrical and interactive dining space that offers a culinary tour of Singapore, the region and
the Pacific Rim. Edge offers a theatrical and interactive dining experience that provides a culinary tour of
Singapore, the region and the Pacific Rim. Seven open kitchens provide a feast for the senses, as master
chefs concoct a range of delectable Asian and Pacific cuisine including Singaporean, Chinese, Malay,
Indian, Japanese and Pan Pacifics signature Pacific Cuisine.

Hai Tien Lo

Indulge in contemporary Cantonese cuisine at this award-winning restaurant.

The award-winning Hai Tien Lo epitomizes traditional Cantonese dining with a contemporary twist.
Choose from a wide variety of classic dishes, prepared using age-old recipes, or sample the tastes of our
chefs' new Cantonese cuisine.

From May 2016, Hai Tien Lo is pleased to offer all diners a healthier alternative of brown rice for all
rice-based dishes at no additional charge. A mix of brown and white rice can also be prepared
upon request. Please approach our service associates if you wish to enjoy this option during your
dining experience.
Keyaki Japanese Restaurant
Discover freshly sourced, authentically prepared and immaculately presented sashimi, teppanyaki,
sukiyaki and more at Keyaki Japanese Restaurant. Renowned for the mastery of their chefs, Keyaki
dishes up a culinary experience that is as fresh as the quality seasonal ingredients they use.

Perched on level four of the hotel and surrounded by a beautifully sculpted Japanese garden and koi
pond, the elegant venue provides an authentic setting for an exquisite epicurean journey. Keyaki features
both Tatami and western style private dining rooms.

Rang Mahal
Rang Mahal serves fine Northern Indian cuisine, perfected over four decades of culinary experience.

Since its establishment in 1971, this fine-dining Indian restaurant has been impressing guests with
culinary masterpieces complemented by award-winning service standards. Feast on a variety of cuisine
from the Northern, coastal and Southern regions of India while seated in setting modelled after the great
halls of Indian royalty.

Rang Mahal is an independently-managed restaurant.

Pacific Market place


Pacific Marketplace is a gourmet grocery and caf that serves quick morning coffees, pastries, as well as
a wide selection of cakes, chocolates, salads, sandwiches and sharing dishes. A cosy and idyllic dining
space, guests may embark on a gastronomic trip with our Chefs curated Asian Delights - delicious local
fare infused with a modern twist, or indulge in a medley of sweet and savoury patisserie with our English
and Peranakan Afternoon Tea.

For entertainment in the comforts of your home or office, our butchery takeaway counter offers premium
artisanal hams, sausages and cold cuts handcrafted by our German Master Butcher Johanness
Henniges. Browse our retail shelves and Wine Cellar for the finest range of teas, dining wares and
international wines for the perfect gift for your loved ones.

From May 2016, Pacific Marketplace is pleased to offer all diners a healthier alternative of brown
rice for all rice-based dishes at no additional charge. A mix of brown and white rice can also be
prepared upon request. Please approach our service associates if you wish to enjoy this option
during your dining experience.

Pool side bar


An urban tropical bar set amidst the lush greenery, indulge in icy cold beverages or signature Pacific-
inspired snacks by the poolside.
A refreshed urban tropical bar set amidst the lush greenery, indulge in icy cold beverages or signature
Pacific-inspired snacks prepared by our chefs, in the comfort of our luxurious cabanas and sun loungers
dotted around the beautifully landscaped poolside.

Have a splashing good time with a delectable spread of starters, super greens, thin crust pizzas and
desserts and cool down with refreshing Pacific cocktails, bubblies or fresh juices. For an enhanced
sparkling experience, indulge in our selection of delightful fruit popsicles, served with Prosecco, while
soaking in the sun.

An urban oasis, Poolside Bar is the perfect haven to hold private cocktail parties, wedding receptions,
summer soirees or class reunions overlooking the azure waters and stunning foliage. Bask in the relaxing
ambience over exquisite canaps paired with specially concocted cocktails.

In room dining
An urban tropical bar set amidst the lush greenery, indulge in icy cold beverages or signature Pacific-
inspired snacks by the poolside.

A refreshed urban tropical bar set amidst the lush greenery, indulge in icy cold beverages or signature
Pacific-inspired snacks prepared by our chefs, in the comfort of our luxurious cabanas and sun loungers
dotted around the beautifully landscaped poolside.

Have a splashing good time with a delectable spread of starters, super greens, thin crust pizzas and
desserts and cool down with refreshing Pacific cocktails, bubblies or fresh juices. For an enhanced
sparkling experience, indulge in our selection of delightful fruit popsicles, served with Prosecco, while
soaking in the sun.

An urban oasis, Poolside Bar is the perfect haven to hold private cocktail parties, wedding receptions,
summer soirees or class reunions overlooking the azure waters and stunning foliage. Bask in the relaxing
ambience over exquisite canaps paired with specially concocted cocktails.
Current Business Environment issues & Its Impact