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CURRICULUM VITAE
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 P O Box 47301, 00100 Nairobi
 +254 722 32 98 58/ 020 2643203

 rahabk@gmail.com


 11th October 1980

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 To write the truest words to inspire, empower
and educate people to live to the highest vision of themselves.
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A xcellent verbal and written ×


A xemplary O 
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  with a high level of personal integrity and honesty
A |  in both behavior and appearance
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and always up for a challenge
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!| and used to working under pressure in order to meet deadlines and
targets.

  

A December 2009-current : â| 
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| Make contributions and render opinions for publication in The ast African and African
Woman magazine

A üeptember 2008-November 2009: Retail üupport, Barclays Bank Retail, Africa

| ffectively maintain and manage bank diary to ensure smooth day to day running of all
operations.
| Prepare management presentations and reports for meetings as well as minutes, issues for
discussion
| ordering, distribution and custody of office stationary
| ensuring effectiveness and efficiency monitoring of transport requirements
| oversee agreed custody of office keys and maintenance of key register to maintain high
levels of security at all times
 |
 
 II 

| ensure accuracy of each new account application, loan document, Barclaycard application
and bank account mandate change
| follow retail end to end account opening, ensuring new accounts are authorized and
compliant to banking standards
| assist to open and close cashier tills at the beginning and end of each day.
| ×onduct checks on operations to ensure they are up to banking standards
| print and review daily system reports
| reconcile internal accounts
| log and resolve customer queries and complaints

A Van-üeptember 2008 $
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)  |, Barclays Bank Retail,Africa
Responsibilities
| Resolve customer queries and complaints within the branch
| Acted as a spokesperson for the branch explaining Barclays products and services
| Obtaining customer feedback on their perception of our service
| nsure customers are getting the best possible customer service at branch level
| Monitoring of the customer service feedback system
| Act as the ×ustomer Service ×hampion at branch level by communicating and coaching
service initiatives to branch staff and showing branch staff an example through personal
actions
| ogging and creating written responses to customer complaints
| nsuring that the branch and on-site ATMs are clean, presentable and upto Barclays
international standards
| Organize ×ustomer Service days where magic moments are created for customers and
obtain feedback from customers in relation to the ×ustomer Service Focus day.

A âeb-December 2007-Current: Customer Advisor, Barclays Bank Retail, Africa

A âeb-üeptember 2006 $!| $ , Riverside âarm Nursery üchool

A .April 2005- Van 2006: ) | !+|  

, Cyberüchool Technology üolution

A âebruary-March 2005: | | , ONtel College, Nairobi

A Vanuary -March 2004: O|,

', üerena Hotel, Nairobi.
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A April 2004-âeb 2005: G&

 -×'|&!, University of Sunderland, UK

A üept 2001-Dec 2003 G+× -
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׏,
UK (quivalent to the first two years of university education)

A Van1995-Dec1998 / ×| 

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 ×&, oreto ×onvent
Jalley Road

M Mean Grade- B
| A -Mathematics
| B+ -nglish

A Van 1987-1994: / ×| 

 | |/!
  ×   , ×onsolata Primary
School


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Ô nglish Spoken and written.

Ô Kiswahili Spoken and written.




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Ô Writing short stories

Ô Blooging at http//kenyan
Ô Reading

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Ali Zaidi Nancy Salamba

Managing ditor, Marketing Manager,
Nation Media Group td Stanbic Bank
Tel (20) 3288000 Tel 0722 203196
 Mailnancy.salamba@standardbank.co.za
Martin Mburugu,
Retail Support,
Barclays Bank, Westgate Branch
Tel 0722 511104