Escolar Documentos
Profissional Documentos
Cultura Documentos
TQM Week 3
08/09/2014
Dr. W. Edwards Deming
(1900-1993)
Dr. W. Edwards Deming is
known as the father of the
Japanese post-war industrial
revival and was regarded by
many as the leading quality
guru in the United States.
The Deming Cycle
Plan
Control
Act & Do
Improvement
Study
Demings Fourteen Points
Demings Seven Deadly Diseases
Joseph Juran
(1904-2008)
Jurans Three Basic Steps to Progress
Juran Institute Inc., Quality-Related Services Provided Worldwide
The Juran Trilogy
Quality planning
Quality planning is the activity of developing the products and
processes required to meet customers needs. It involves a
number of universal steps (Juran and DeFeo, 2010):
1. Define the customers.
2. Determine the customer needs.
3. Develop product and service features to meet customer
needs.
4. Develop processes to deliver the product and service
features.
5. Transfer the resulting plans to operational personnel.
Demings wheel of quality control (1986). Jurans spiral of
progress in quality (Juran and
Gryna, 1988).
Quality control
Quality control is the process used by operational
personnel to ensure that their processes meet the
product and service requirements (defined during
the planning stage). It is based on the feedback loop
and consists of the following steps:
1. Evaluate actual operating performance.
2. Compare actual performance with goals.
3. Act on the difference.
4. taking action on deviations to maintain a given process state.
5. Establishing SOPs
.Control
Customer
satisfaction SPC ISO 9000
Acceptance
Employee Sampling ISO 14000
improvement
Reliability Benchmarking
Continuous
improvement
Experimental design Total productive
maintenance
Supplier
partnership Management tools
FMEA
Performance
measures QFD Concurrent
engineering