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60. You cant seem to print from the printer but you could earlier that day. What
should you do first?
A. Press the reset
B. Restart the print spooler
C. Unplug, then plug the printer back up
D. Replace it
ANS:B
61.You install a second IDE hard drive, then boot to windows. But windows will not
recognize it. What should you do next?
A. Reinstall windows
B. Run CHKDISK
C. Run defrag
D. Change the jumper setting to slave
ANS:D
64. Which of the following steps can be used to manually discharge a monitor?
A. vacuum the dust
B. unplug the monitor
C. use a monitor cleaner on the screen
D. use a high voltage probe with the monitor case open
ANS:D
65. How many heads does a drive with two platters have?
A. 1
B. 2
C. 3
D. 4
ANS:D
66.Which of the following are the major hard drive settings in the CMOS? (Choose
three.)
A. Heads.
B. Tracks.
C. Volume.
D. Sector.
E. Cylinder.
Answer: A, D, E
68.A customers Windows desktop appears distorted on her monitor. You want to
isolate the problem. What should you do? (Choose two)
A. Try another monitor.
B. Try another program.
C. Replace the power supply.
D. Install additional video memory.
E. Boot the computer to a command prompt.
Answer: A, E
69.You are a technician at ABC Computers. Your newly appointed ABC Computers
trainee wants to make a bootable floppy diskette. What files MUST be copied to the
diskette? (Choose three)
A: COMMAND.COM
B: SYS.COM
C: IO.SYS.
D: MSDOS.SYS.
Answer: A, C, D
70.A customer complains that they are getting buffer underrun errors every time
they try to burn a CD-RW. What would you suggest the customer do to fix their
problem? (Choose two.)
A: Turn the CD-RW over and use the other side.
B: Turn off all background tasks.
C: Burn at a slower speed.
D: Reboot computer.
Answer: B, C
71.You are a technician at ABC Computers. Your newly appointed ABC Computers
trainee wants to know what the standard I/O Port Addresses for the 3 standard
LPT Ports on a PC system are. What would your reply be? (Choose three)
A: Ox278.
B: Ox378.
C: Ox3BC
D: Ox3F8.
E: Ox3FF.
Answer: A, B, C
72.What is the benefit of an Energy Star compliant computer? (Choose two)
A. Will last longer before breaking down.
B. Is manufactured with less toxic chemicals.
C. Runs cooler.
D. Uses less electricity.
Answer: C, D
73.You are a technician at ABC Computers. Your newly appointed ABC Computers
trainee wants to know what voltages would be found on an ATX power supply.
What would your reply be? (Choose two)
A. -12 Volts
B. -9 Volts
C. -5 Volts
D. -3.3 Volts
Answer: A, C
74.Which of the following settings can be changed in the computers CMOS? (Select
Two)?
A. Computer Data & Time
B. CD-ROM drive Letter
C. Type of Floppy Drive
D. Ram Memory Size.
Answer: A, C
75.Which priority settings are given to the SCSI ID number? (Choose two)
A. 0 lowest
B. 0 highest
C. 1 lowest
D. 15 lowest
E. 15 highest
Answer: B, D
76.You want to upgrade your slot1 motherboard. Which of the following chips are
available in the slot1 package? (Choose three)
A. P 233
B. PII 233
C. PIII 333
D. PIII 800
E. AMD Athlon
Answer: B, C, D
77.Some one placed a BIOS password on a computer and forgot the password. What
should you do? (Choose two)
A. Boot to a floppy and fdisk the drive.
B. Temporarily remove the CMOS battery.
C. Go into BIOS setup and delete the password.
D. Clear the CMOS by shortening the CMOS jumper.
E. Boot down the computer while holding down the key.
Answer: B, D
78.What are the minimum hardware components required for the POST to pass?
(Choose all that apply.)
A. CPU
B. RAM
C. Mouse
D. Hard drive
E. Video Card
Answer: A, B, E
79.What is the main difference between AT and ATX motherboards? (Choose two)
A. PS/2 port
B. BNC connector
C. Soft power switch
D. Serial connectors
E. Parallel connectors
Answer: A, C
92. The collection of chips and sockets that reside on the mother board are known as
:
a. Slots
b. Ports
c. Chipsets
d. All of the above
Answer:c
98 .SPGA has:
a. 1 square of array of pins
b. 2 square of array of pins
c. 3 square of array of pins
d. 4 square of array of pins
Answer:b
99. A 168-pin DIMM package has ________ pins on each side of the package
a. 84 pins
b. 64 pins
c. 32 pins
d. 16 pins
Answer:a