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PATIENT INTERACTIONS news and handling diffi- Perception: Assess how Emotions: Address the
Getting good at cult discussions. One pro- the patient views her med- patients emotions with
tocol for delivering bad ical situation. empathetic responses.
delivering bad news news to patients is called Invitation: Ask her if she Strategy/Summary:
More facilities are offering SPIKES, which stands for wants to know more. Review the basics of what
workshops to health care these six key elements. Knowledge: Give her youve told the patient and
professionals who want to Setting up the interview: information and warn her include her in treatment
be better at delivering bad Pick a private location. before giving bad news. decisions.
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Nurses who recently visited our Web site answered
A variation of this proto- donation, and disclosure of this question: Do you use razors for hair removal
col, SPIKES RN, provides a medical error. on preoperative patients?
template for nurses who For more on SPIKES, visit
need to have a potentially The University of Texas
difficult conversation with MD Anderson Cancer
a physician about breaking Center Web site at http://
bad news to a patient. www.mdanderson.org/
Another workshop, Cancer_Pro/Pro_Education
called the Program to En- and click on communica- Total responses: 637
hance Relational and Com- tion skills for medical pro- Research shows that shaving before surgery is asso-
munication Skills (PERCS), fessionals. For more in- ciated with more wound infections than removing
was developed at Childrens formation on PERCS, visit hair with clippers or not removing hair at all.
Hospital Boston. Using role- the National Association of Visit http://www.nursingcenter.com/poll to
playing with actors, this Childrens Hospitals and answer our monthly survey question and view results
day-long workshop helps Related Institutions Web from other surveys.
clinicians improve in- site at http://www.nachri.
teractions with children and org and search for PERCS.
their families on such sensi- Reference: SPIKESA six-step protocol for HEART FAILURE condition or the need for
delivering bad news: Application to the
tive topics as end-of-life patient with cancer, The Oncologist, WF Nurse-led care treatment changes.
treatment decisions, organ Baile, et al., August 2000. After 9 months, patients
improves outcomes with nurse-managed care
PATIENT TEACHING Patients with heart failure reported slight limitations
whose outpatient care is in physical functioning,
Health instructions: Too confusing? directed by nurses enjoy compared with marked
Most adults need help understanding health care instruc- better quality of life than limitations reported by self-
tions, according to a new report from the National Center patients who manage managed patients. Patients
for Educational Statistics (NCES). Researchers adminis- their own care, new re- with nurse-managed care
tered a series of health literacy tests to about 19,000 search suggests. The had 143 hospitalizations
people age 16 and older. Using the scores, researchers study involved 406 pa- compared with 180 for
divided people into four categories of health literacy: be- tients with left ventricular those who managed their
low basic, basic, intermediate, and proficient. Only 12% systolic dysfunction. own care.
were proficient. About half were African- Researchers conclude
The best possible score was 500 points. Women aver- American and one-third that nurse management can
aged 248 points, and men averaged 242 points. Adults age were Hispanic. Re- improve functioning and
65 and older had lower health literacy than younger adults. searchers randomly as- modestly lower hospitaliza-
Researchers say that many health-related in- signed patients to receive tions in ambulatory care
structions are written at a level thats nurse-led care or standard patients with heart failure.
above the average consumers literacy care (self-management) Source: Effects of nurse management on the
quality of heart failure care in minority
level and contain too much medical for 1 year. Nursing care communities, Annals of Internal Medicine,
JE Sisk, et al., August 15, 2006.
jargon. A simple example is a food involved counseling from
label listing sodium, which a bilingual nurse on diet,
could confuse a consumer look- drug adherence, and SMOKING CESSATION
ing for salt content. symptom management. Helping patients
Find the report, titled The Nurses also called pa-
Health Literacy of Americas tients once every 2 weeks kick the habit
Adults: Results from the 2003 at first, then once a Nurses who offer good ad-
National Assessment of Adult month, then once every 2 vice about smoking cessa-
Literacy, on the NCES Web months. Nurses kept each tion greatly increase the
site at http://nces.ed.gov/ patients primary care likelihood that a smoker
naal/. provider informed about will quit, according to re-
changes in the patients ports published in a spe-