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SENA
20/06/2017
NEIVA HUIL
STATUTORY AND EGULATORY REQUIREMENTS EXPECTATIONS CUSTOMER
DETERMINE REQUIREMENTS
Needs
requirements
To Expectations
determine
Surveys
By means of
CUSTOMER
FOCUS statutory
Establish and
To To
Communicate regulatory
Wants to
Transfer Information
Meet customer
REQUIREMENTS EXPECTATIONS SURVEYS DESIGN SERVICES SEARCH
PRICEOCCUPATION
Of of
statutory
information
Establish requirements
Regulatory permits
cost
the fines
health
To
safety
communication of information financial laws
ACTORS IN THE SUPPLY CHAIN CONSTRUCT OPERATING SYSTEMS
MEETING REQUIREMENS
construct operating
systems
customer Actors in the
To develop of to
satisfactio supply chain
n Achieve goals