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CURRICULUM VITAE

VIVEK KHALKHO.
vivekkhalkho2012@gmail.com
+91-8375063783.

Career Objective

I want to work in an organization that provides me a platform to perform my tasks efficiently where
I can prove my capabilities and skills. I can serve organization with fullest of my capabilities and work in a
challenging atmosphere which provides ample opportunities for learning and growth.

Personal Skills

I am an optimistic person with a rational approach towards life. I am committed to my work and
career and do not hesitate in doing hard work. I am able to co-ordinate various activities and have immense
desire to learn new skills to improve performance

Work Experience

Worked with BESTSELLERS GROUP OF RETAIL INDIA PVT. LTD. in DELHI as a Retail
Operations Management Trainee for 1.5 year.
(Responsibilities - Taking care of stocks.
Stock Audit
OPM Audits
Sales Optimization
Global count of stock
Visual Merchandising of (Jack n Jones/Vero moda/only/pieces)
Customer handling
Maintenance of floor
Understanding customers need & suggest proper products.
Solve customer query.
Handling system(POS/cashiering)
Handling back office operations.
Currently working with STARWOOD HOTELS & RESORT (CUSTOMER CONTACT CENTRE)
Vatika Business Park , Sohna Road, Gurgaon as Reservation Sales Associate.

KEY RESPONSIBILITIES

Participate in a training program to learn reservation policies and procedures, sales and
computer system techniques. Display competence in call handling and completing a
reservation from beginning to end.
Apply appropriate call handling guidelines upon each call management.
Drive for greater success in sales conversion to meet performance standards.
Strive to ensure call accuracy to enhance caller experience while minimize monetary losses
to the hotel and organization.
Participate in ad hoc projects as assigned by Supervisor/Manager.
Assist with questions and provide support to associates and Reservation Leadership team
Ensure that sufficient cover is in place to handle all areas of work within the department
Assist with additional projects/reporting as needed.

Educational Qualification

Matriculation from C.B.S.E in 2004.

12th from C.B.S.E in 2006.

B.Sc in Hospitality & Hotel Administration in 2012 from I.H.M Chandigarh.

Professional Training

Industrial Training in HANS PLAZA, NEW DELHI in 21st of june 21st of September

(Achievement Worked as a Venue Operation Assistant in COMMON WEALTH GAMES in 2010)

Technical Proficiency

Operating Systems Windows 2000, XP


Database MS-Access
Tools MS-OFFICE, Tally7.2

Personal Details
Date of Birth : 20 dec. 1988
Fathers Name : Mr.John Khalkho
Permanent Mailing Address : h no.89/1, street no.1, shanti nagar, karnal (haryana)
Languages : English, Hindi,Punjabi
Strengths : Hard-working, Patience and honest
Hobbies : Listening To Music, Reading books
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.

DATE: VIVEK KHALKHO

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