Thank you for your patience, a Vodafone Service Desk Agent is now available. DhanrajGood Evening! I am Dhanraj. How may I help you? ramesh:Hi DhanrajHello! How may I assist you? ramesh:Good evening DhanrajGood evening sir . ramesh:I got an message todat evening DhanrajMay I know the issue ? ramesh:Beauty fix service is activated on my numeber ramesh:Charged 5 rupees DhanrajAre you inquiring for the same number: 9010184184? ramesh:Who accepted ramesh:yes Dhanrajsorry for inconvenience caused to you . DhanrajI will take a minute to check this information ramesh:ok DhanrajThank you for waiting DhanrajFor the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? ramesh:ok ramesh:03-051986 ramesh:rameshreddy.p2013@gmail.com DhanrajLet me check this, please ramesh:11050237/1a,hp road, moosapet ramesh:hyrabad DhanrajOkay sir DhanrajSir/Mam, The Billing address you provided does not match our records. Alternatively, could you provide me with your last bill amount/payment details/Tariff Plan/Monthly Rental/Latest 2 Services activated/deactivated. ramesh:what ramesh:11-5-237/1A, HP ROAD, MOOSAPET ramesh:is it not ? ramesh:There? DhanrajLet me check this, please Dhanrajsorry sir your address is not macthing our details . ramesh:ok ramesh:11-5232/2, hp road, moosapet ramesh:hyderabad DhanrajThank you for providing information ramesh:ok Dhanrajsir it is activated by mistakely . DhanrajI will deactivate it for you . ramesh:why .. bymistake ramesh:And also I given complaint ramesh:can i know the status for that Dhanrajsir i am deactivating this . Dhanrajplease be online ramesh:ok Dhanrajthank you for the permission . DhanrajSir i will deactivate the plan ramesh:ok DhanrajRequest No 127756438 ramesh:ok DhanrajDue Date 12-Nov-15 09:00:00 ramesh:what is due date? DhanrajSir it will deactivate with in 2 hours . ramesh:wont be charged for today right Dhanrajsir let the bill come we will reverse it . ramesh:ok DhanrajAs you didn't request for this we will wave this amount . DhanrajIs there anything else that I can help you with? ramesh:what about status of my complaint? Dhanrajsir which complaint may I know ? ramesh:check in my comapjaint list ramesh:*8complaint Dhanrajyou gave complain agaist costomer care . DhanrajPlease confirm if you are online? ramesh:yes ramesh:Regarding double data plan Dhanrajsir because for system error your complaint was closed . ramesh:what??? ramesh:Then how? DhanrajAs I have checked there is no double data for your number . ramesh:I saw message in my numebr ramesh:hence I have activated that Dhanrajsorry for inconvenience caused to you . DhanrajI will take a minute to check this information ramesh:Other wise I don't want ramesh:I have 1 GB 2G data that's enough for me Dhanrajsorry sir there is no double data offer for postpaid ramesh:I have seen message DhanrajLet me check this, please ramesh:Hence I was activated ramesh:If you wont give I will chnage to other network ramesh:deactivate this and activate my 2g data services Dhanrajsir i cant check the message on this number . Dhanrajsir you want me to activate 2g plam May I know the usage ? ramesh:It's an alert i got DhanrajI will take a minute to check this information ramesh:I have 1Gb2 G servicess free in my plan DhanrajOkay sir Dhanrajplease be online ramesh:ok ramesh:I domnot want to be any extra charges ramesh:I need confirmation if not I will send and porting message now only Dhanrajsir i will activate the double data now . Dhanrajplease be online ramesh:ok ramesh:Thanks ramesh:How you are activating???? DhanrajRequest No 127757002 DhanrajIt will be activated with in 30 minutes . ramesh:any charges? Dhanrajsir after the 2 gb you will be charged 4 paisa per 10 kb . DhanrajThe rentel will be 250 . ramesh:250???? ramesh:From when it will charge? Dhanraj50 for is for 1 gb but as you are getting data free you get 2 gb . ramesh:what is 50??? Dhanraj*250. DhanrajThe plan will be charged as plan is activated on your number . DhanrajIs there anything else that I can help you with? ramesh:just wait DhanrajSURE SIR . ramesh:I have few more quiries DhanrajSURE SIR . ramesh:This month 250 only you are going to charge for net servicess right DhanrajYes sir . ramesh:Good ramesh:and In this month I got 25 extra amount ramesh:that is late payment fee ramesh:I do not wish to pay these late payment bills DhanrajLet me check this, please ramesh:As ai m using postpaid ramesh:Not prepaid ramesh:ok DhanrajYES SIR . DhanrajMIK THE ISSUE . DhanrajMay I know the issue / ramesh:25 rupees charged for late payment fee in my bill Agent is typing a message.
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