ROBYN

BROOKS
Lawrenceville, GA | (281) 961-8829 | brokrob@gmail.com | www.linkedin.com/in/RobBrooksInfo

CUSTOMER SERVICE PROFESSIONAL, TRAINER & EDUCATOR

Solution-oriented educator and tutoring professional with extensive experience in partnering with departmental
units to provide subject-matter training in order to improve the corporate learning process.
Strong analytical and diversified background in developing and implementing innovative and collaborative
methods of learning and instructional techniques.
Skilled communicator and leader with experience in creating educational activities, presenting formal curriculum,
and providing performance feedback to reinforce effective learning and training programs.

Curriculum Development | Educational Technology | Customer Service | Conflict Resolution | Educational &
Corporate Training | Program Management

TECHNICAL SKILLS
Software: MS Office, SMART Board, Blackboard, Adobe (Photoshop, Connect, and Acrobat), Prezi, Web 2.0 tools

PROFESSIONAL EXPERIENCE
SKOOLI TORONTO, ONTARIO October 2015 Present
Online Tutor
Provide academic assistance to students in group and individual settings
Assist students in creative and essay writing, reading, and grammatical skills
Curate and develop lesson plans for reading and ESL students (ages 6 to 60)

ALASKA AIRLINES SEATTLE, WA July 1992 Present
Flight Attendant
Oversee all aspects of customer service, delegating responsibilities and ensuring in-flight safety on aircrafts
Facilitate training for onboarding classes (up to 30 students per class). Adhere to in-flight manual, safety
procedures and customer service protocol; incorporate a variety of presentation methods.
Successfully completed annual FAA mandatory training courses and recertification
Utilize empathetic and sympathetic listening skills to people from a wide variety of backgrounds and cultures
Assist in screening and interviewing new flight attendants for hiring consideration; facilitate training to newly
hired flight attendants during onboarding orientation
Understand and communicate onboard safety equipment and emergency procedure
Provide safety and security to unaccompanied minors

SPRING INDEPENDENT SCHOOL DISTRICT HOUSTON, TX January 2008 June 2008
Substitute Teacher
Executed lesson plans and curriculum under the direction of the teacher in K-6 grade classrooms
Maintained and promoted a healthy learning environment, classroom routines, and discipline standards
Ensured adherence to school administrative procedures
Provided updates to teachers and parents regarding students progress; maintained student records

EDUCATION & CERTIFICATIONS
Master of Arts in Educational Technology, Azusa Pacific University 2015
Bachelor of Science in Human Services & Management, University of Phoenix 2013
Certifications: Voice Thread Educator | Conflict Resolution (2011) | Oxford Seminars ESL / TESOL/ TEFL (2014)

PROFESSIONAL AFFILIATIONS & COMMUNITY INVOLVEMENT

National Teachers Association | California Parent Teacher Association | ISTE | ESL Adult / Tutor Chino Hills Library