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Effective with sales to the first user on or after April 1, 1994

CATERPILLAR WARRANTY
Caterpillar Service Tool and Shop Products Warranty

Caterpillar Inc. or any of its subsidiaries (Caterpillar), warrants service tools and
shop products sold by it, and used outside the area specified under Limitations,
to be free from defects in material and workmanship for the following periods
beginning with the date of purchase by the first user.
Category: Warranty Period:
If a defect in material or workmanship is found during the warranty period stated
above, Caterpillar will, during normal working hours and at a place of business of a
Caterpillar dealer or other source approved by Caterpillar:
Provide (at Caterpillars choice) new or repaired parts or assembled components
needed to correct the defect.

Hand Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lifetime Note: Items replaced under the warranty become the property of Caterpillar.

Diagnostic Tools, Other Designated Tools . . . . . . 1 Year Limitations

Caterpillar is not responsible for failures resulting from alterations, abuse, neglect,
Specialty Tools, Shop Equipment, and Other normal wear or improper repair.
Designated Tools . . . . . . . . . . . . . . . . . . . . . . . . 6 Months
A different warranty statement applies to service tools and shop products used in
Australia.
Each warranty category is identified in Caterpillar Tool Guides. The Caterpillar
Tool Guides are available for inspection at Caterpillar dealers or other
establishments authorized by Caterpillar.

NEITHER THE FOREGOING EXPRESS WARRANTY NOR ANY OTHER THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER
WARRANTY BY CATERPILLAR, EXPRESS OR IMPLIED, IS APPLICABLE WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
TO ANY ITEM CATERPILLAR SELLS WHICH IS WARRANTED DIRECTLY MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE USER BY ITS MANUFACTURER. REMEDIES UNDER THIS WARRANTY ARE LIMITED TO THE PROVISION
OF MATERIAL AND SERVICES, AS SPECIFIED HEREIN. CATERPILLAR
IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES.

SELF5211 U, A, B, E, O, TT, TM, TA

For Information on service tools or shop supplies,

contact Caterpillar Service Technology Group at:

Caterpillar Service Technology Caterpillar Service Technology

501 S.W. Jefferson Ave. Caterpillar Overseas S.A.
Peoria, Illinois 61630-2184 P.O. Box 6000
1-800-542-8665 (USA) 1211 Geneva 6
1-800-541-8665 (Illinois) Switzerland
1-800-523-8665 (Canada) +41 (22) 849 40 56 (Geneva Phone)
404435 (Telex) +41 (22) 849 49 29 (Geneva Fax)
1-309-675-6650 (Fax) 36CSTG (COSA E-Mail Address)
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Introduction Dealer Introduction 1-1

T&SPG 2000

Tools & Shop Products Guide

NENG2500-04

The Tools & Shop Products Guide offers Caterpillar dealers and customers a wide
selection of general purpose serviceman's hand tools, tool boxes, shop supplies,
shop equipment and specialty tools.
All orders placed from the Caterpillar Miscellaneous Material Order System for this
publication will automatically place you on a subscription list. The subscription will
provide you with three Tools & Shop Products Guide Supplements containing
new tools and equipment introduced between the annual revisions of the
Tools & Shop Products Guide.
If you do not wish to receive the supplements and do not wish to be added to the
subscription list when you order, you must place a verbal order with your order analyst
and tell the order analyst at that time not to add your name to the subscription mailing
list. However, doing this will prevent you from receiving information on new part
numbers introduced over the next twelve months.

Tool Warranty
Tool Warranty is described in Form SELF5211 Warranty Statement stated on the
inside cover of the catalog. Caterpillar Inc. warrants all products sold, against defects
in workmanship or materials under normal use, for six months after date of purchase,
unless otherwise stated. Certain other products are warranted against defects in
workmanship or materials under normal use for either one-year from date of purchase
or lifetime (stated as One-Year or Lifetime). A number of products listed in this
catalog are warranted by their manufacturer (stated as Manufacturers). Copies of
such warranties are supplied with the product or are available from the manufacturer.
Symbol Description
G Six Months
Y One Year
L Lifetime
M Manufacturers

Fabricated Tools
Dealers in the U.S.A. and Canada can order drawings of Fabricated Tools (FT) from
the NACD Technical Service (309) 675-5132.
Dealers in the COSA territory can order FT drawings by calling ++41-22-849 40 56.
All other dealers can order FT drawings from their Subsidiary Service Department.
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1-2 Ordering Procedure Introduction

T&SPG 2000

Ordering Procedure
The majority of the products listed in this publication are stocked at Caterpillar parts
facilities and are available from the Parts Distribution System using normal stock or
emergency ordering routines. These include hand tools, pneumatic tools, torque and
electronic tools, reconditioning tools, welding products, certain chemicals, preventative
maintenance tools, etc.
Certain products in this guide, however, are not stocked but are available to dealers using
either made as ordered (MAO) routines or for most dealers through direct ship
arrangements. For many direct ship arrangements, particularly large shop equipment
items, the terms of sale are FOB supplier with all freight and (as applicable) export
packaging at the buyer's expense.
Ordering routines and availability vary with stocked and not-stocked products. Specific
information about ordering and availability is included at the beginning of each tool article
unless the ordering procedure is Normal and the availability is Worldwide. In that case
Ordering and Availability will not appear. When there are exceptions to this information,
the exceptions will be noted in the tool article, usually in a table.

Product Heading
Ordering: XXX
Availability: XXX
Warranty: X

Code words describe the type of ordering procedure. The ordering codes are:

STOCKED (or Normal):

These part numbers can be ordered using normal stock or emergency ordering routines. If
the product is not currently available at your parts distribution facility, it will be allocated
from Morton. If the ordering procedure is Normal, ordering information will not appear at
the beginning of the tool article.
MAO:
These products are made as ordered (MAO) by the supplier, but are supplied through the
Parts distribution system. Normal stock or emergency ordering procedures apply except
that orders for MAO products must be confirmed and are non-cancelable.
DIRECT SHIP 3A or E (ANTARES):
These products are not stocked or available using MAO routines. Instead, they are shipped
direct from the supplier to the dealer (NACD and CACO) or to an overseas consolidation
point specified on the shipping instructions. Orders are non-cancelable.
To order these products, dealers must place a Class 3A order on DTS or a Class E order
on ANTARES. No emergency service charge will apply. For COSA Dealers only, orders for
these products will be rejected at order entry. COSA dealers must then contact their order
analyst in Grimbergen, specifying method of shipment (ocean or air, plus destination).
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Introduction Freight Terms 1-3

T&SPG 2000

Freight Terms

STOCKED and MAO:

The same terms that apply when ordering Caterpillar parts from the Parts Distribution
system apply here.

DIRECT SHIP:
Most of these products are sold FOB supplier, with freight either prepaid by Caterpillar
and added to your invoice or shipped collect.
For some products, Caterpillar absorbs the freight to NACD dealers or to port of exit.
For certain direct ship products, the total landed cost to dealers outside NACD and
CACO is very high. This applies in particular to small value items which carry very high
landing costs (freight, forwarding fees) in relation to the dealer net price. For this reason,
certain products in this publication are not available to dealers in COSA, CFEL, or COFA
under normal conditions and are identified as such on the information bar. If no acceptable
local alternative exists, CSTG will provide a freight quote for the dealer to make a
commercial decision.
In order to make the direct ship products more accessible to dealers outside NACD and
CACO and thereby significantly reducing total landed costs, CSTG is converting many of
these products to MAO or stocked. As this occurs, you will be notified of these changes
and, of course, they will be reflected in the future updates of this publication.

Prices/Returned Goods

Prices
Prices are subject to change without notice. Standard dealer payment terms apply for any
product ordered from this guide with a Caterpillar part number (whether it is stocked or
not).
Service Technology makes every effort to price our products competitively. If you have a
price complaint we encourage you to contact CSTG on one of our toll free 800 numbers,
our Geneva, Switzerland numbers or by faxing us.
Regular dealer net and consumer list prices can be found in the Caterpillar Dealer Parts
Pricing Medium or in the Parts Distribution DTS Inquiry system.

Returned Goods
All product, listed in this publication, is returnable except:
Direct ship and Made as Ordered (MAO) items.
Chemicals and hazardous materials.
Electrical test/diagnostic tools and associated accessories.

Dealers should refer to the Cat Dealer Numerical Parts Record (NPR) to determine if a
questionable item is returnable or not.
(continued)
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1-4 Prices/Returned Goods Introduction

T&SPG 2000

When returning shop supplies/tools they should be consolidated with the dealers normal
surplus parts return. Procedures and guidelines outlined in Management Partsgram
PEGU0018-04 (or subsidiary equivalent) apply.

Retail Merchandisers
Many of the commodities in this publication lend themselves to customer
over-the-counter sales. Parts Sales Managers have found certain items to be fast
moving, high turnover products generating incremental sales for the dealer. The
Merchandising Information section discusses retail opportunities in more detail. This
section contains merchandising display information. CSTG Tools and Supplies
Representatives can help in establishing a retail sales area.

Service/Repair Section
See 4th Supplement
Servicing Information
Shop Products sold by Caterpillar, Inc. and listed in this publication may be serviced by
either the original manufacturer or with selected repair parts and instructions available from
Caterpillar.

Repair Section
The Repair Section contains an alphabetical listing of the various manufacturer's repair
addresses and telephone numbers. Repair parts for major products and some canceled
products are also listed in the Repair Section.
For information on repair parts or servicing, or if other problems/concerns arise, please
call or fax Caterpillar Service Technology Group direct, at one of the numbers below:

Caterpillar Service Technology

501 S.W. Jefferson Avenue
Peoria, Illinois 61630-2184
1-800-542-8665 (U.S.A.)
1-800-541-8665 (Illinois)
1-800-523-8665 (Canada)
404435 (Telex)
1-309-675-6618 (Fax)
or
Caterpillar Service Technology
Caterpillar Overseas S.A.
P.0. Box 6000
1211 Geneva 6
Switzerland
+41 (22) 849 40 36 (Geneva Phone)
+41 (22) 849 49 29 (Geneva Fax)
36CSTG (COSA E-Mail Address)