SINGAPORES

ELECTRICITY MARKET
& YOU
CONTENTS

MORE OPTIONS FOR COMMERCIAL & INDUSTRIAL USERS 01

CONSIDER YOUR ELECTRICITY PURCHASE OPTIONS 02
CHOICE A BUY FROM AN ELECTRICITY RETAILER 03
CHOICE B BUY FROM THE WHOLESALE ELECTRICITY MARKET 04
ADDITIONAL POINTS TO TAKE NOTE 05
ANNEX 1 101 ON SINGAPORES ELECTRICITY INDUSTRY 06
ANNEX 2 TYPES OF ELECTRICITY PRICING PNS
OFFERED BY RETAILERS 07
ANNEX 3 HOW IS ELIGIBILITY FOR
CONTESTABILITY DETERMINED? 08
ANNEX 4 HOW IS ELIGIBILITY FOR
REVERSION DETERMINED? 10
ANNEX 5 NEED HELP? 12
 01

MORE OPTIONS FOR COMMERCIAL & INDUSTRIAL USERS

More commercial and industrial 4,000kWh

(C&I) consumers can become
contestable with the lowering of
the contestability threshold 2,000kWh

Eligible consumers can

choose their electricity retailer
and sign on packages that PACKAGE PACKAGE
1 2
best meet their needs

Lowering of the Contestability Threshold:

Current Threshold Threshold From 1 July 2015

Consumption 4,000 kWh Consumption 2,000 kWh

Monthly electricity bill of at least $1,100* Monthly electricity bill of at least $550*

Consumers can add up their

+ +
electricity usage across different
locations in Singapore to meet
the prevailing threshold.
Location 1 Location 2 Location 3

Refer to Annex 3 to find out how eligibility for contestability is determined.

* The monthly electricity bill is estimated based on the regulated tariff of 25.28 cents/kWh (before GST) for Q4 2014.
 02

CONSIDER YOUR ELECTRICITY PURCHASE OPTIONS

Instead of buying electricity at the regulated tariff from SP Services (SPS), eligible C&I
consumers now have more options to manage their electricity cost.

CHOICE A
What are
your CHOICES?

Switch to become a Buy from an Electricity Retailer

Contestable Consumer under customised price plans

CHOICE B

OR Buy from the Wholesale Electricity

Market through SPS

Remain as a
Non-Contestable Consumer
Buy from SPS
at the regulated tariff

Electricity supply to your business will not be affected by the choice

you make.

Find out whether you qualify:

Via MyPower Portal, www.mypower.com.sg
Receive an Official Notification Letter from the Energy Market Authority or SPS that
you are eligible
Call SP Services at 1800-233 8000 or email them at aboutmssl@singaporepower.com.sg

From 1 July 2015 onwards, small contestable consumers are allowed

to switch back any of their C&I accounts to be non-contestable and
buy electricity from SPS at the regulated tariff.

This only applies to a contestable consumer whose aggregate average

monthly electricity consumption (AMC) over the past 12 months for all
his C&I accounts is less than 4,000 kWh at the point of switching back
(refer to Annex 4 to find out how eligibility for reversion is determined).
Check with your retailer whether you need to pay early termination
charges before making the decision to switch back.
 03

CHOICE A BUY FROM AN ELECTRICITY RETAILER

How to get the BEST DEAL
Before signing the contract with the retailer:

A Compare your current rate with the rates Retailer 2

offered by different retailers. Retailer 1

Discuss with the retailers your electricity needs

and ask for a quotation. $ $
Obtain from the different retailers a comparison of
your estimated bill amount against your current rate.

B Watch out for other contractual terms

and conditions.
Does your new contract say that prices may CONTRACT
increase during the contract period or that your
contract will be renewed automatically?
How far in advance will the retailer notify you PRICE
of any price changes? INCREASE
CHARGES
Are there any fixed or pass-through charges?
Is a security deposit required? RENEWAL
Is there a minimum contract period and
penalty for ending the contract early?
Billing Options - How and when you will
be billed? What is the billing cycle?
When and how will you pay? Are there flexible
payment options or incentives for early
payment or late payment charges? What
happens if you have an outstanding debt?

Consider grouping together with

C others to negotiate for a better $
deal from retailers.

It is EASY to switch

Tell your retailer you want to switch.

 04

CHOICE B BUY FROM THE

WHOLESALE ELECTRICITY MARKET

You can buy electricity from the Wholesale Electricity Market through SPS at prices
that vary every half-hour depending on the prevailing demand and supply situation.
You will be subjected to price fluctuations.

MONTHLY
BILL

$
It is EASY to switch
CONTESTABILITY
APPLICATION

Complete and submit your Contestability Application

to SPS.
 05

ADDITIONAL POINTS TO TAKE NOTE

KEY MEASUREMENT TERMS used
Kilowatt-hour (kWh) is used to measure your
electricity usage over time. The total kWh
charged to your electricity bill is determined
kWh by your electricity usage.

The rate at which you are charged for your

/kWh electricity usage is measured as cents per

kWh (cents/kWh), as reflected on your
electricity bill.

Metering Arrangements for Contestable Consumers

AMI

Your existing meter will be You will need to pay a monthly

replaced with an Advanced
Metering Infrastructure (AMI) meter
to measure and remotely read
your half-hourly consumption.
meter charge of $1.83 per
single-phase meter and $2.49 per
3-phase meter. This will be capped
at $12.50 if multiple meters are
required at your premises.

Do Not Contact List

30
DAYS
If your company does not wish to Retailers will stop contacting your
be contacted by any retailers, company not later than 30 days
you can opt-out to be contacted of your request.
at www.mypower.com.sg or
inform SPS via their hotline.
06

ANNEX 1 101 ON SINGAPORES ELECTRICITY INDUSTRY

How Electricity is DELIVERED to you

Power Plants Power Grid Consumers

Electricity is generated SP PowerGrid (the Retailers sell electricity to

by power plants run Transmission Company) contestable consumers (currently
by power generation operates the power only C&I consumers), while SPS
companies (gencos). grid that delivers supplies electricity to
electricity islandwide. non-contestable consumers.

How the ELECTRICITY MARKET works

Power Plants Gencos compete to generate

and sell electricity in the WEM
every half-hour
Wholesale
Electricity Market
(WEM) Operator: SPS provides
Energy Market services such as
Power Grid Company meter reading,
Retailers buy meter data
electricity in bulk management and
Consumers facilitate
from the WEM to
buy electricity customer transfers
supply to consumers
from retailers between retailers.
Consumers:
Consumers: and SPS
Retailers &
Businesses
Businesses&&
SPS
Households
Households

Electricity Flow Financial Flow

EMA promotes fair competition in the electricity and

gas industry, and ensures a reliable and secure energy
supply to consumers.
 07

ANNEX 2 TYPES OF ELECTRICITY PRICING PNS

OFFERED BY RETAILERS

Retailers bill contestable consumers based on different pricing plans. Some of these
plans include:

Fixed Rate Pricing where your rate will be the same

throughout your contract duration. This means that you will
$ not be subjected to price fluctuations.

Time-of-use where your rate will change depending on

$ when you use electricity. This includes:

$ $
Peak and off-peak rates where you will pay
$ $ less for your electricity usage typically during
the night and pay more for your electricity
usage typically during the day.

Pool Indexed Pricing where the rate will be

30
mins based on the half-hourly prices in the
Wholesale Electricity Market.

% Tariff Indexed Pricing where your rate is based on a discount

off the regulated tariff.

Fuel Indexed Pricing where your rate is pegged to a

formula that is based on the prevailing fuel prices and
exchange rates.

Hybrid Pricing where the rate can comprise of two or more

pricing plans to suit your needs.
 08

ANNEX 3 HOW IS ELIGIBILITY FOR

CONTESTABILITY DETERMINED?

The average monthly consumption (AMC), used to determine eligibility for contestability,
is calculated over a preceding continuous period not exceeding 12 months from the
date of application. If only less than one month of consumption data is available, the
electricity consumption during that month shall be treated as the AMC.

Example 1a:

APPLY Meets
contestability
threshold?
C&I
ACCOUNTS

AA Pte Ltd has 3 Applies in Oct 2015 Aggregate AMC Eligible to

C&I accounts to become for Sep 2015 is become
contestable above the contestable
threshold of
2,000 kWh

AA Pte Ltds C&I Account Monthly Consumption (kWh) Seps AMC Aug to Seps
UEN Number Aug 15 Sep 15 (kWh) AMC (kWh)

93000123456 1,500 1,500 1,500 1,500

T12345678A 93000234567 900 500 500 700

93000345678 1,500 500 500 1,000

Aggregate AMC (kWh) 2,500 3,200

Note: No need to further determine his eligibility by including his past months of consumption
data as his aggregate AMC for Sep 2015 is already above the threshold.
 09

ANNEX 3 HOW IS ELIGIBILITY FOR

CONTESTABILITY DETERMINED?

Example 1b:

APPLY Meets
contestability
threshold?
C&I
ACCOUNTS

BB Pte Ltd has 2 Applies in Oct 2015 Aggregate AMC Eligible to

C&I accounts to become for Jul to Sep become
contestable meets the contestable
threshold of
2,000 kWh

BB Pte Ltds C&I Account Monthly Consumption (kWh) Seps AMC

Aug to
Jul to Seps
Seps AMC
UEN Number Jul 15 Aug 15 Sep 15 (kWh) AMC (kWh)
(kWh)

99999912345 1,500 1,000 500 500 750 1,000

T23456789B
99999923456 1,000 1,000 1,000 1,000 1,000 1,000

Aggregate AMC (kWh) 1,500 1,750 2,000

Note: Her AMC for Sep 2015 and Aug to Sep 2015 is below the threshold. Hence, there is a need
to further determine her eligibility by including her past month(s) of consumption data.
 10

ANNEX 4 HOW IS ELIGIBILITY FOR

REVERSION DETERMINED?

The average monthly consumption (AMC), used to determine eligibility for reversion, will
be based on all available consumption data over a preceding continuous 12 month
period from the date of application.

Available Consumption Data Continuous Period shall be based on

12 months Latest 12 months of consumption data
< 12 months Those months for which consumption data is available
< 1 month All available consumption data for the month

Example 2a:

APPLY Meets
reversion
threshold?
C&I
ACCOUNTS

CC Pte Ltd has 2 Applies in Oct 2015 Aggregate AMC Eligible for
C&I contestable to become is below the reversion
accounts non-contestable threshold of
4,000 kWh

CC Pte Ltds C&I Account Monthly Consumption (kWh)

AMC (kWh)
UEN Number Jul 15 Aug 15 Sep 15

93000123456 1,000 2,000 3,000 2,000

T34567890C
93000345678 1,000 1,000 1,000 1,000

Aggregate AMC (kWh) 3,000

Note: Both of his accounts were opened in Jul 2015. Hence, the AMC for both of his accounts
will be based on available consumption data from Jul to Sep 2015.
 11

ANNEX 4 HOW IS ELIGIBILITY FOR

REVERSION DETERMINED?

Example 2b:

APPLY Meets
reversion
threshold?
C&I
ACCOUNTS

DD Pte Ltd has 2 Applies in Oct 2015 Aggregate AMC Eligible for
C&I contestable to become is below the reversion
accounts non-contestable threshold of
4,000 kWh

DD Pte Ltds C&I Account Monthly Consumption (kWh)

UEN Number AMC (kWh)
Aug 15 1 to 10 Sep 15 11 to 20 Sep 15 21 to 30 Sep 15

99009923456 - - 200 500 700

(New Account)
T45678901D
99009934567 3,000 400 1,000 200 2,300

Aggregate AMC (kWh) 3,000

Note: AMC for her newly opened account in Sep 2015 will be based on available consumption
data in that month. AMC for her other account (opened in Aug 2015) will be based on
available consumption data from Aug to Sep 2015.
 12

ANNEX 5 NEED HELP?

The following contact list serves as a guide to assist you with finding the right organisation
to contact for assistance with your particular issue.

Faced with a POWER SUPPLY DISRUPTION? Need help on METER READING

AND BILLING?

SP POWERGRID LTD SP SERVICES LTD

http://www.singaporepower.com.sg
10 Pasir Panjang Road, #03-01,
Mapletree Business City, Singapore 117438
Hotline : 6778 8888 / 1800-778-8888 (24-hour)
Fax : 6775 1071
E-mail : sppgfeedback@singaporepower.com.sg
http://www.singaporepower.com.sg
10 Pasir Panjang Road, #03-01,
Mapletree Business City, Singapore 117438
Hotline : 1800-2222-333
Fax : 6304 8229
E-mail : aboutMSSL@singaporepower.com.sg

Have questions on your ELECTRICITY BILL and the ELECTRICITY PRICING PLANS available?

CPVT ENERGY ASIA PTE LTD HYFLUX ENERGY PTE LTD

http://www.cpvtenergy.com http://www.hyflux.com
28 Sin Ming Lane, #02-137/138 Midview City, Hyflux Innovation Centre, 80 Bendemeer Road,
Singapore 573972 Singapore 339949
Hotline : 6659 5842 Hotline : 6315 7533
Fax : 6659 8812 Fax : 6214 1211
E-mail : contact@cpvtenergy.com E-mail : hyflux_energy@hyflux.com

DIAMOND ENERGY SERVICES PTE LTD KEPPEL ELECTRIC PTE LTD

http://www.diamond-energy.com.sg http://www.keppelelectric.com
1 CleanTech Loop, #02-07, CleanTech One, 1 HarbourFront Avenue, #05-05,
Singapore 637141 Keppel Bay Tower, Singapore 098631
Hotline : 6242 3637 Hotline : 6278 1800
Fax : 6242 3638 Fax : 6278 0777
E-mail : enquiries@diamond-energy.com.sg E-mail : customerservice@kepinfra.com
 13

PACIFICLIGHT ENERGY PTE LTD SERAYA ENERGY PTE LTD

http://www.pacificlight.com.sg http://www.simplyseraya.com.sg
460 Alexandra Road, #10-01, PSA Building, 1 HarbourFront Place, #16-06, HarbourFront
Singapore 119963 Tower One, Singapore 098633
Hotline : 6603 5959 Hotline : 6363 6688
Fax : 6533 3502 Fax : 6363 6600
E-mail : enquiries@pacificlight.com.sg E-mail : marketing@pseraya.com.sg

SEMBCORP POWER PTE LTD SUN ELECTRIC POWER PTE LTD

http://www.sembcorppower.com http://www.sunelectric.com.sg
30 Hill Street, #02-01, 6 Marina Boulevard, #07-22,
Singapore 179360 Tower 2, Singapore 018985
Hotline : 6723 3333 Hotline : 6692 9038
Fax : 6822 3828 Fax : N.A.
E-mail : utilities@sembcorp.com Email : info@sunelectric.com.sg

SENOKO ENERGY SUPPLY PTE LTD TUAS POWER SUPPLY PTE LTD
http://www.senokoenergy.com http://www.tpsupply.com.sg
31 Senoko Road, 111 Somerset Road,
Singapore 758103 #13-06, Singapore 238164
Hotline : 6750 0300 / 6750 0333 Hotline : 6838 5565
Fax : 6759 6885 Fax : 6838 5595
E-mail : csr@senokoenergy.com E-mail : customer@tuaspower.com.sg
 You can also visit
www.mypower.com.sg
for more information and answers
to Frequently Asked Questions.

GENERAL ENQUIRIES ON
ELECTRICITY MARKET

ENERGY MARKET AUTHORITY

991G Alexandra Road, #01-29, Singapore 119975
Hotline : 6835 8000
Fax : 6835 8020
E-mail : ema_enquiry@ema.gov.sg
Website : http://www.ema.gov.sg

Copyright Energy Market Authority, Dec 2014