EBS Accreditation Study Guide

Study Guide
Oracle E-Business Suite L2 Support Accreditation
Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 2

Accreditation Resources
Study Guide Best Practice: Use the Comment/Sticky Note feature to add comments and
questions to your study guide for follow-up.
The content in this accreditation is fast-paced and targeted to experienced
users actively using My Oracle Support core functions on a regular basis Right-click anywhere on a page or use the Add Sticky Note icon on the
(including logging service requests). toolbar to create a note.
Use your Study Guide along with the learning content to prepare for your
exam. This study guide provides links and information to help you get the
most from your learning experience, so please refer to it throughout your
accreditation.
Make sure the content and level of information is right for your current level
of experience. If any topic is new to you, take time to study it in more detail
before continuing.
Resources
My Oracle Support How To Video Series Doc 603505.1.
Get Proactive with Oracle E-Business Suite Doc 1388190.1.

Module Checklist Module Completed
00 Introduction to E-Business Suite Accreditation

Track Your Progress 01 Stay Informed and Finding Answers
We recommend completing the modules in order. 02 Analyzer Scripts
As you navigate through the series, check off modules you have 03 Workflow Analyzer
completed using the Sticky Note feature in the study guide. 04 Period Close Advisor
If you need to take a break, you can easily resume your accreditation at 05 Period Close with Payables
any time.
06 EBS Community Space and Subspaces
07 Patch Wizard
08 Patching and Maintenance Advisor
09 E-Business Suite Certifications
10 E-Business Suite Upgrade Advisor
11 E-Business Suite Pre-Install Patches Report
12 E-Business Suite Maintenance Wizard
13 E-Business Suite Comparison Reports
14 EBS & Technology Stack Patches
15 R12.2 Patching and Information Center

Build Your Toolkit
A key Best Practice in Oracle Support Accreditation is building and maintaining a personalized toolkit of key resources. This is an easy way to keep track of
content of interest (and locate it again when needed).
Start by making knowledge documents a Favorite by clicking the gold star.
From My Oracle Support, click on the Favorites folder in the top navigation (Gold Star) and select Manage Favorites.
Click New Folder to create a personalized folder such as E-Business Suite or create a series of product-specific folders for topics like troubleshooting and
patching.
Click the arrow to the left of My Folders to expand it and see your new folder.
Locate your newly marked documents and move them to your folder.
Best Practice:
Also create a browser folder for your

products to find that content quickly as
part of your extended toolkit.

Set Up Hot Topics Emails
Best Practice: Set up Hot Topics E-mail notifications.
This functionality works with the documents you
marked as Favorites in your toolkit.
From My Oracle Support, navigate to My Account from
Settings or your user name.
Select Hot Topics E-Mail from the left navigation.
Fill out the options based on how you want to be
updated.

User Profile for Sally
Sally is a sysadmin and has been with her EBS Financials IT team four
years. She is experienced with EBS tools and processes and has a solid
foundation with proactive best practices.
One of her focus areas this fiscal year is to fully document all her
processes to assist with on-boarding new users to her team. This is a
key task as she will be mentoring David for the next two quarters.
She is always looking for ways to do things faster and easier and is
setting a standard with her team by implementing best practices.
Her primary focus is EBS Financials. They have a small team, so her role
includes period close, patching, and upgrading.
She recently took on the responsibility of period close and needs to

make sure she can effectively use the advisor.

User Profile for David
David is a relatively new sysadmin who works with Sally and David.
He is using Sally as a mentor so that he can ramp up quickly on his

focus areas of upgrading, patching, and creating sustainable patch
and upgrade plans. His key focus is on fully documenting the team's
patch and upgrade plans.
Part of his focus this quarter is to develop his comprehensive patching

strategy, and he wants to make sure he is aware of key E-Business
Suite patching resources.
Another area of focus is to create a larger footprint in My Oracle

Support Community. He is aware of this resource and will be actively
using it to post questions and learn from other subject-matter experts
and Oracle support engineers.
One of his personal goals this quarter is to become an expert on the

functionality of Patch Wizard. He wants to be able to champion the
use and value of the tool with his group.
David wants to locate and use the EBS Patching Scripts. He is going to
follow a recommended best practice of updating his patching plan
with relevant documents as he reviews them and add documents to
his toolkit for patching.

User Profile for Bob
Bob is a Sysadmin, and one of his functions is being the lead on

Workflow.
He is a colleague of Sally and David and has been on the team for
about a year.
He has a good, solid understanding of workflows but is also looking

to expand his knowledge of best practices and make sure he is
aware of (and using) key E-Business Suite resources for workflow.
He responds to SYSADMIN workflow error notifications when end

users complain about stuck processes or workflows are not getting
completed.
Some of his responsibilities include running all desired analyzers to

proactively monitor and fix identified errors with recommended
solutions.
He specifically runs the Workflow Analyzer to identify opportunities

for improving the Workflow performance.

Tips for Knowledge Searching
Finding Resources Best Practices

Search terms use natural language searches with full search terms, not single words.
Use a product filter. Create a PowerView (PV) for your primary products and leave it on. Or,
create a PV at the product-family level.
Add double quotes around only "important terms" that MUST be returned in the search.
Check additional sources like Documentation or Bug to expand your search.
Use "inline" product refinement (within your search result lists) to quickly broaden or narrow
down your search results.

Module 1
Stay Informed and Find Answers.

01 Stay Informed and Finding Answers
The E-Business Suite Get Proactive Portfolio
highlights information on how you can Prevent an
issue from happening, Resolve an issue quickly or
Of particular interest to all E-Business Suite Users. Technical and functional, in any line of business. easily find the best tools for an Upgrade.
Best Practice: Make the EBS Get Proactive page a favorite and get to know the portfolio content for your product. From the Getting Started region in My Oracle
Support, go directly to the Get Proactive portfolio. Or, navigate from the Knowledge Tab in the Knowledge Links region.
Best Practice: Use the links to get what you need. ACT takes you to a document that provides more information about the topic and DISCOVER will display a video
that demonstrates the product/tool.
Best Practice: Use the favorites folder feature to create a toolkit for yourself so you can quickly return to content you use most often. If you dont have a toolkit
folder, pause the video and open My Oracle Support in a new browser. Make the Get Proactive EBS page a favorite by clicking the star. Now, click on Manage
Favorites in My Oracle Support, and create one or more EBS folders. When ready, just move your documents into your folders.
The product teams reviewed, analyzed and documented typical symptoms of known solutions and created Search Helpers. The Search Helpers enable you to find
existing solutions by guiding you (via product) through possible scenarios to the proposed solution. The latest information on E-Business Suite products and
services is readily available with My Oracle Support Community, Twitter, Facebook, and Blog.
Best Practice: If you cant find what you are looking for in My Oracle Support, post how-to questions in the E-Business Suite Community. The community
framework is a great place for non-urgent questions to gather data from product experts and peers.
There are times you may need to log a Service Request, and based on your product and problem type, you may see a Guided Resolution that gets triggered as part
of the SR process. The guided resolution makes use of the product and problem type, and provides high-quality, targeted recommended solutions.
Best Practice: Follow the blog via the product Community to receive a notification when the blog is updated. If you are unsure how to do this, watch How to Find
and Follow Support Blogs within My Oracle Support Community, Doc 1939031.1 for instructions.
Gather and analyze information from your E-Business Suite ORAchk, E-Business Suite Diagnostics, and EBS Product Support Analyzer Index.
LINKS: Oracle EBS Get Proactive Portfolio | EBS Assistant (Search Helper) Index | EBS Product Information Center Index | EBS Customer Advisors for Product
Specific Tasks | EBS Get Proactive by Finding Answers | E-Business Suite Community | E-Business Suite Twitter | E-Business Suite Facebook | E-Business Suite Blog

Module 2
Are you using Analyzer Scripts in your
business?

02 Analyzer Scripts
Of particular interest to DBA, System Analyzers are query/read-only tools and a key He needs to download the latest script, so he
Administrator and Functional User. resource for Bob. logs into My Oracle Support. From the Getting
Started region, he clicks Discover the Get
The DBA, System Administrator would set up For example, he has a Payment Process Request Proactive Portfolio and selects the Get Proactive
and run from the APPS prompt; or, you can have that seems to be "stuck", but he does not page for E-Business Suite, Doc 1388190.1.
DBA, System Administrator set up as a understand why.
concurrent process so Functional Users can run He locates the Index of EBS Preventative
on demand as a report. The EBS Analyzer He can run the analyzer on the Payment Funds Analyzers, and clicks the ACT link to view the
Bundle Menu Tool, Doc 1939637.1 allows the Disbursement to proactively check for possible Product Support Analyzer Index, Doc
DBA, System Administrator to provision and issues. 1545562.1.
maintain all Analyzers during one
install. Applicable to R11i - R12.x (based on The report tells him what issues he may be Best Practice: Bob marks this document a
individual script). experiencing and how to resolve them. favorite and adds to his toolkit for future use.
Bob wanted an easy and efficient way to He has a meeting next week with his team to He selects Financials Analyzers and locates R12:
identify and correct issues quickly. EBS provide an update on the analyzer report Oracle Payments (IBY) Funds Disbursement
Analyzers were created to address this need. findings. Analyzer, Doc 1587455.1.
The scripts offer users the flexibility to use the He gets prepared for that meeting by looking at The download button has the latest version co-
analyzers to best align with their business. payment processing. located, so he can check his downloaded
version by viewing the report output.
In addition to identifying and providing
solutions to known issues, Analyzers also
provide health checks and recommendations.
They can easily be run locally or set up as a
concurrent process.

02.1 Analyzer Scripts
Bob runs the current version to verify latest The section buttons display the same
setups and known issues are being checked error/warning icons as shown in the Execution
(version information is at the top). Summary.
He runs the report from SQL and grabs the He can also manage his view using the Show
output from the directory he established. All/Hide All links.
The Execution Summary on the right shows how The table of contents identifies the areas in this
many errors (X in a circle) and warnings (black section with warnings and/or errors.
exclamation in a yellow triangle) were found.
Transmission Configuration Data has an error, so
Bob clicks the arrow to expand the Execution he clicks it. The explanation provides details on
Summary to see the detail of where the errors what occurred and possible reasons.
and warnings were found in each section.
He checks out the Findings and
Only the highest-level icon will be displayed. For Recommendations section for suggested
example, PPR Data Collection is shown with the solutions and makes a note to check the
error icon; however, it contains 1 error and 2 configuration data.
warnings.
He can review the actual SQL that was run by
If he clicks on ANY section title here, he can clicking the Show SQL link next to the section
open that section in the frame below. title. The button toggles between Show SQL and
Hide SQL.
Bob clicks on PPR Data Collection in the
Execution Summary to open it.

02.2 Analyzer Scripts
Bob has identified the errors he needs to address. Best Practices:
Best Practice: Design a targeted strategy to leverage analyzers for your Set up analyzers to run as a concurrent process to enable end users to
business. Bob and his team met last quarter to develop their strategy and he address many issues on their own without the need to engage a
currently has the following actions to complete: technical resource like Bob. Each analyzer includes specific instructions.
1. Run all desired analyzers each quarter to proactively monitor. Embed EBS Analyzers into your existing business processes to analyze
your system prior to performing major activities.
2. Fix all identified errors using recommended solutions.
Each Analyzer script has links to its own community sub-space. Make use
3. Run a specific analyzer in response to any unexpected behaviors (as of these links to post questions to the community.
needed).
Take advantage of the email option to quickly get Analyzer results to
4. Re-run the analyzer post-fix-cycle to validate solutions. your key reviewers.
5. Share the analyzer output with his team quarterly to confirm the fixes. Get Proactive with Oracle E-Business Suite Product Analyzers Doc
Bob can email the report outputs to them to review prior to the 1545562.1
meeting.

02.3 Analyzer Report Example

Module 3
Do more with Workflow Analyzer. Lets
check it out.

03 Workflow Analyzer
Of particular interest to DBA, System Administrator and Functional

User. The DBA, System Administrator would have to set up and run
from the APPS prompt, or you can have DBA, System Administrator
set up as a concurrent process so Functional Users can run on
demand as a report. Applicable to R11i R12.x.
Workflow Analyzer
Workflow Analyzer is a self-service health-check script which reviews
the overall Workflow Footprint and analyzes current configurations
and settings for the Workflow environment, providing feedback and
recommendations on Best Practices.

03.1 Workflow Analyzer
Bob needs to respond to workflow error He searches for workflow analyzer in My Oracle The workflow_analyzer.sql script can be run
notifications. Support and locates Workflow Analyzer Script for E- manually or as a concurrent request.
Business Suite, Doc 1369938.1 to verify that he has
He has end users complaining about stuck the latest version. There is no configuration needed to run the script
processes and workflows that are not completing. manually. Bob reviews the document for updates
He uses the Workflow Analyzer to troubleshoot He makes it a Favorite and adds it to his and checks the version released to make sure he is
and resolve the Workflow issues. personalized EBS toolkit. running the latest script. Best Practice: Always
check for and download the latest version.

03.2 Workflow Analyzer
The script output is organized by topic and easy to review. For this
example, Bob runs the script and decides to check Verify #Stuck
Activities as that relates to his current situation with users.
He reviews the full output to make sure he is informed of all errors,

warnings, and updates provided in the colored boxes.
Bob also reviews the process to run EBS Workflow Analyzer Tool as
a Concurrent Request, Doc 1425053.1.
He can perform a one-time set up to configure it as a Concurrent

Request to be run (or scheduled to run periodically) from
Concurrent Manager.
Best Practices
Include the script as part of your regular workflow

management plan.
Run the script against your production environment as the
script runs in query-only mode (no impact).
Leverage instant analysis and outputs for your business
needs.
Engage the Core Workflow EBS (MOSC) community to ask
questions and learn from Oracle support engineers and
peers.

03.3 Workflow Analyzer Scenario #1
Establish Guidelines and Process for Keeping Healthy Workflow Environment
Customer Scenario Proactive Opportunity

Company ABC is a Manufacturing company that has E-Business Suite The script helps the Sysadmin, Workflow Administrator, and EBS
12.1.3 and many transactional workflow activities. Their DBA runs the functional super users review the health and maintenance of all the
latest Workflow Analyzer script and reviews the output starting with the workflows in Oracle Applications including aged records, stuck
Workflow Analyzer Overview section. activities, or any high/looping transactions that may be a problem.
The first action is to do a complete review of the Workflow Analyzers
He quickly sees a template gauge indicating Excessive Data along with recommendations.
an Error Box (in red) that tells him the overall Workflow Health Check
Status is in need of immediate review due to the WF_ITEMS Table The next step is to begin running the script monthly as part of an
having obsolete workflow runtime data that is older than 3 years. ongoing proactive maintenance plan.
The DBA is the primary workflow administrator and sysadmin. As part Easily run the script manually as APPS user in Sql*Plus.
of establishing and maintaining a healthy workflow environment, he Follow a one-time setup, Doc 1425053.1 to run the script as a
has configured the Workflow Analyzer script to run as a concurrent concurrent request which can be scheduled to run and email the
request and, upon completion, to email the output as an attachment to report output to designated individuals for review.
himself and two workflow super users (one in Order Management and
one in HCM).

Keep System Healthy and Leverage Recommendations across the Business

Company ABC has the EBS Suite installed where many of their products Use a single script to receive recommendations to manage multiple
utilize workflow ATG from a foundation standpoint; Order product workflows.
Management with Order processing and shipping, Payables and HCM. Immediately use simple, targeted information to proactively maintain
the healthy environment you established in Scenario #1.
The DBA has the Concurrent Manager set to run at intervals of every 3 Month 1 was the baseline for a healthy system; within the workflow,
months. The focus is on maintenance. this company established healthy guidelines and thresholds.
Month 4 shows items outside of the thresholds; it is time to evaluate
the report areas and proactively review and fix.
The extended team has been raising concerns about stuck activities. In addition to ongoing maintenance, the DBA also deals with ad hoc
The DBA wants to provide data and proposed solutions to the team. user questions and needs. The script recommendations also work well
for this purpose. He locates the Verify #STUCK Activities table in the
report. He can review the Item Type, Activity, Status, Result Code
(#Stuck) and the count.
This E-Business Suite team wants to proactively manage workflow The DBA helps his team and organization implement this proactive
issues and extend the proactive value of the Workflow Analyzer script solution by using script recommendations to create a healthy workflow
for their products and users. environment AND by running it each quarter to ensure the system
stays tuned and performing at peak levels.

Upgrading Applications Minimize Your Footprint BEFORE the Upgrade

Company ABC is currently on Oracle Applications 11i and is planning to Use the Workflow Analyzer script to review volumes of workflow data
upgrade to R12.1.4. The DBA knows very well how large his workflow for ALL product workflows.
tables are and that many of their EBS products heavily utilize workflow
Manufacturing, Order Management, Procurement, Inventory, with
Order process and shipping, Payables and HCM.
Upgrading Oracle Applications is a non-trivial endeavor, so minimizing Review the output to identify problems and potential problems.
the overall workflow footprint will only improve the performance Get solutions, references, insights, and best practice recommendations
during the upgrade. from WF Development on ways to manage your workflow data.
Purge obsolete workflow runtime data on a regular basis.
A functional super user notices many Sales Orders do not appear to be The DBA is able to review the WF Analyzer output and confirm there
complete, but is not sure where to look. She contacts the DBA/WF are many high-looping activities that belong to Sales Orders.
Administrator for help. Use the SQL script button to reveal the query and modify it to isolate
the specific Sales Order in question and discover the cause of this
looping transaction.

Module 4
Dont worry about Period Close.
Use Period Close Advisor.

04 Period Close Advisor Just follow the order
of closing
Make it a favorite
for your toolkit Review
Review description
training
for further details
Track progress on
the phase overview
on each tab
Jump right to
Community

04.1 Period Close Advisor
Of particular interest to Functional Accountants, Daily Processing

Staff, Technical Management and Staff, Business Management,
Application DBAs and those responsible for overseeing E-Business
Suite operations. DBAs may need to run Diagnostic / Troubleshooting
scripts and forward that output to the Team.
Period Close
Period Close is the process of accounting for all transactions at the
end of each period so all supporting information is transferred to the
General Ledger (GL).
Sub-ledgers cannot be closed if required transactions in that period

are not processed.
Sub-ledgers are EBS Applications that post (transfer accounting

records) to the GL i.e., Payables, Receivables, Inventory.

04.2 Period Close Advisor Scenario #1
Sally recently took on the responsibility of period close for her role and needs to make sure she can effectively use the advisor.
The Period Close Advisor is a specialized document designed around the business lifecycle and sub-ledger activities. She will be using it for guidance on
recommended period end procedures for E-Business Suite product Releases 12.0 onward. The advisor is generic and does not relate to a specific organization
or industry. It provides step-by-step best practices, a visual flow of product information, tips and troubleshooting references to assist her throughout the
closing process.
She opens the Get Proactive with E-Business Suite page, Doc 1388190.1. From here, she locates Period Close Advisor in the Resolve section. Clicking the ACT
button opens the advisor, Doc 335.1. She can also find it directly by searching in My Oracle Support.
Best Practice: She adds Period Close Advisor to her toolkit of E-Business Suite resources.
Period Close is a critical process that can cause confusion regarding data dependencies between products or sub-ledgers and what steps need to be performed
when. Users like Sally appreciate a single resource with step-by-step best practices and troubleshooting information for the five phases in the business cycle.
The Period Close Advisor and checklist help her make use of phase-related steps before and during period close; remove known and silent data corruption
issues; decrease the time required to perform period close; and reduce the stress and costs associated with period close by minimizing period close issues. The
advisor is designed to support the sequence of the sub-ledger closures.
Sally can systematically work through the phases, running the various diagnostics scripts each step of the way.
Best Practice: Sally uses the check boxes to the left of the phases to track her completed steps while working through the phase.
Best Practice: Leverage Community. Sallys questions and feedback regarding the Advisor and Checklist should be posted in the appropriate product
Community. From the Intro tab, she selects Questions & Feedback under Phase Overview. She can easily access the appropriate community for her feedback
from the recommended links.

04.3 Period Close Advisor Checklist
Get the Checklist.

PCA is also available in a customizable spreadsheet the Period
Close Advisor Checklist.
Sally locates the Announcing the Period Close Checklist section on

the Intro.
She can use the checklist to create an Activity Log of her Period Close
tasks, assign ownership of activities to specific persons, and track the
status of each activity.
Best Practice: She likes the flexibility of the downloadable checklist,

so she follows the best practice of sharing information with her
team. She clicks the Email button and sends the document to her
manager with a note about the checklist. She thinks other team
members would be interested in learning about it.

Module 5
Payables Period Close process, tools,
and tips.

05 Period Close w/Payables Closing the Period The process seems simple enough. Why do
users struggle with closing the period in Payables?
This module will cover the key processes which Let's frame the problem: 1) Release 12 Troubleshooting Best Practices: 1) Confirm
make up a Payables period close, why many introduced several enhancements that made latest RPCs are installed; 2) Clear issues from
Oracle users experience issues when closing the Payables module more flexible but also the system using MGD diagnostic tool; 3) Clear
Payables at period end and proven best more complex and more sensitive to data more issues using PCA diagnostic tool and
practices that can dramatically reduce the integrity issues. Be proactive by avoiding issues successfully close the Payables period; and 4)
chances of experiencing issues at period end. before they happen and monitor the health of Engage the Payables EBS (MOSC) community.
your transactions during the month. 2) A
Three core processes that make up period close successful Period Close depends on your ability LINKS: Period Close Advisor | R12: Payables
process in Oracle Payables 1. Business to process and account for your Payables Master GDF Diagnostic | R12: Payables Period
transactions (primarily purchase invoices and transactions quickly and efficiently, but silent Close Analyzer Diagnostic to Validate Data
payments) created in Payables or imported into errors can disrupt that goal. Before Period Close
Payables from other Oracle modules or outside
sources; 2. Conversion of those business Silent Errors
transactions into accounting journal entries
using the Create Accounting concurrent Silent Errors Corrupt data, set up, or other
program and Sub-ledger Accounting module; transactional issues that can stop the period
and 3. Transfer of journal entries into General close process dead in its tracks. Silent errors can
Ledger module, along with posting of those make life miserable DURING the period. They
journal entries inside GL. can affect key functions like invoice validation,
calculating taxes, and processing payments.
Many Oracle Payables users do not know how
to find the latest critical patches needed to help Ideally, silent errors are identified and resolved
avoid period close issues. And they are not quickly but often, they linger undetected for
aware of important best practices and proactive days, or even weeks, until users begin the
tools and steps available to help avoid this process of closing the period.
frustration.

05.1 Period Close w/Payables (MGD and PCA)
Master Generic Data Fix Period Close Analyzer (PCA) Tips for Running the MGD Diagnostic Tool
Use the Master Generic Data fix (MGD) If your period close is still blocked at period Run proactively with date range based on how
diagnostic tool to identify data corruption end, run the Period Close Analyzer (PCA) much data volume your business has (more
issues and receive recommended solutions, diagnostic tool to identify remaining issues and volume > run often with a shorter date range).
Generic Data Fix (GDF) patches. take advantage of recommended solutions.
One of the normal steps in closing the Payables Run immediately after you run the Create
GDFs are created by Oracle Development to fix period is to run the Payables Period Close Accounting program.
data issues that may have been caused by bugs Exceptions Report, which lists all transactions,
and other issues in the application code. accounting events and headers that have failed Run both the Create Accounting program and
period close validation processes. MGD regularly throughout the month, so that if
problems are detected, there is time to address
If that report shows Other Exceptions, or you them.
are unable to resolve normal exceptions by
running standard programs, run the Period Register MGD as a concurrent program to allow
Close Analyzer. for regular scheduling, and give your functional
And be sure to register the PCA as a concurrent users access to run this tool without having to
program to give your functional users access to involve your DBA each time.
running this diagnostic tool without having to
involve your DBA each time. Run reactively in single transaction mode to
troubleshoot problem invoices/payments that
have already been identified.

05.2 Best Practice Review
Avoid issues before they happen by being proactive.
Implement RPCs for Payables as soon as they are released by

Oracle Support. This can dramatically affect your period close by
eliminating issues before they happen.
Use RPCs, MGD, and PCA to help you successfully close the
Payables period.
Build a network of other Oracle users in EBS Communities, such

as Payables.
Use EBS Period Close Advisor to perform recommended tasks and

diagnostics.

Module 6
Are you part of E-Business Suite
Community?

06 EBS Community Spaces and Subspaces
Of particular interest to all E-Business Suite Best Practice: Think carefully about following The category options are listed on the left;
Users, technical and functional, in any line of top-level spaces. clicking a category, for example Webcast, filters
business. Applicable to users with Patching the discussions in the Procurement space
questions or those needing to log an If you follow the EBS space, you could be where the content has the associated category
Enhancement Request. getting notified EVERY time there is any activity of Webcast.
in any of the 50+ subspaces. Manage your inbox
Sally uses the Communities to help resolve her and be selective. Best Practice: Make use of Categories when
issues. asking questions or posting discussions to allow
Click Activity and create a New Stream, call it other users to filter the discussions on these
First, a quick recap on how to locate the EBS EBS, and associate just the spaces you are really key terms.
Specific Community Spaces. interested in and turn on Email. Now, for the
spaces you are interested in, you will get an A commonly asked question is about creating
Most users will use the Banner navigation; email to your personal inbox. content for a space. By default, when you
however, as the EBS community has a lot of navigate to a subspace, the Actions are
subspaces, its easier to click the EBS Link on You can manage this by selecting the dropdown displayed.
the Banner and then scroll down the page to next to your user name and clicking
view all the communities available. Preferences. In Sallys community, she can If Sally attempts to use the Create option in the
manage all her email notifications from the banner, the Polling option may not available in
Or, click the Subspaces tab and enter part of a preferences tab. the Procurement space. Even though she can
community name such as General to quickly see that option in the banner, she has to locate
locate a community space. Lets follow Sally as she explores the a space where that option is available.
Procurement space and filters the discussion by
categories. Sally remembers the Best Practice of navigating
to the subspace first and using the Actions
available to her.

06.1 EBS Community Spaces and Subspaces
E-Business Suite has a community devoted to Searching Sally can type her question in the
Patching that is moderated by Oracle Patching ASK IT search (Type your question).
experts.
She types Patch 9654468 and similar questions
Users like Sally can quickly find solutions to and related content automatically display.
patching issues through the entire patching
process. The result set gives her several options: 1) she
can review one of the suggested options; 2) she
Before patching: investigate if anyone has can click on Search all results in E-Business
applied the patch, seek proactive suggestions Patching (MOSC); or 3) click ASK IT to create a
from your trusted network. brand new thread for her question.
During Patching: find out about readme Best Practice: Add the Patch Number, Bug
problems, see if other users have experienced Number or Document Number when posting a
patch failure issues. question about a particular Patch or document.
Note: if your question does not provide any
After Patching: get solutions to post-install suggested results, create a new discussion.
issues like invalid objects.
LINKS: Oracle E-Business Suite (MOSC) | Oracle
E-Business Suite Patching Community (MOSC)

Module 7
Be sure to check out and use Patch
Wizard.

07 Patch Wizard
Of particular interest to DBA, System Sally is developing a patching and maintenance Patch Wizard retrieves it from Staging, and
Administrator and Functional Users. The DBA, strategy for her teams EBS products. uploads to the database to provide patch
System Administrator may want to create a recommendations and run an impact analysis.
separate Patch Wizard Responsibility and assign She was informed by the business leads about a
the Patching and Utilities menu without the rest proactive patching window coming up in 6 Setting up My Oracle Support Credentials is
of the OAM access and tools. months. NOT a mandatory step.
The Patch Wizard utility comes installed with E- This is a good opportunity for her to If the server does not have Internet access, the
Business Suite and can be accessed via Oracle demonstrate Patch Wizard to her team for information bundle file can be locally
Applications Manager (OAM). general awareness and also to start training her downloaded.
back-up, David, about the process.
It compares EBS recommended patches with Oracle has three seeded filters that deliver the
patches currently applied in your environment She logs into the EBS Application as the best Oracle information regarding
and shows the delta and impact information. Sysadmin User, selects System Administrator recommended patches.
and then Patching and Utilities from the OAM
Patch Wizard will NOT apply patches, but menu.
enables users to complete an impact analysis
prior to applying them. Then, Patch Wizard and Go to Selected Feature.
Patch Wizard is a utility for EBS patches, not for She must set up her Staging Directory in the EBS
patches of the technology stack components server where the information bundle file and
(RDBMS, Forms, etc). patches are downloaded from Oracle.
This file contains metadata of recommended

EBS patches and code-level patches.

07.1 Patch Wizard
Best Practice: Use Recommended and She can download patches from Recommended The request completed and the custom filter
Consolidated Maintenance Patches Filter to Patches Results by selecting the patch and shows a high-level summary of number of
identify latest recommended patches for EBS downloading. patches identified (and how many are not
products. applied in her instance).
To save time, Sally follows the Best Practice of
Patch Impact Analysis is a key feature that having her credentials in place so she is ready to Other users on Sallys team can also use Patch
eliminates manual work in determining the download. Wizard.
impact of applying an EBS patch.
Use Case 2 She suggested that Jean review the instructions
Menu Navigation Trees Affected shows number for functional End users to access to view
of responsibilities and navigation paths affected Jean is the Financial Business lead over the and/or run their own Patch Wizard Patch
by the change in forms or jsp. marketing product and is seeing Marketing Analysis and Recommendations (without OAM
transaction inconsistencies and wants to look access).
Analyze Specific Patches helps her understand for new marketing features since they have a
the impact of a specific list of patches. patching window; she wants to see if Oracle has See Patch Wizard FAQ for details.
any recommended patches.
She clicks Tasks to specify one or multiple LINKS: Patch Wizard Utility [Video] Doc
patches to apply and get an impact analysis on Sally can set up a custom filter for her. 976188.1 | Patch Wizard FAQ Doc 976688.1 |
the patches. Steven Chans blog Whats the best Way to
Sally creates a Custom filter to isolate a specific Patch an E-Business Suite Environment? | EBS
product area for patch recommendations. Documentation 11i - Oracle Applications
Maintenance Utilities | R12: Oracle E-Business
Suite Patching Procedures

07.2 Patch Wizard Use
Fixes/New Impact/Affects of
Common Scenario for Upgrades Production
Functionality
Testing
Applying Patches
an EBS Customer
Post install steps- Service Request One-offs, family Affects of the patch Files added/updated,
Sysadmin/DBA update may ask patch, consolidated to isolate what to schema affected,
Testing Customer to apply patch sets, etc) test flagged customized
patch files
Sysadmin/DBA/End Product and Users
Users can use Patch that will be affected
Wizard to analyze by the patches
the Patches if they
have privileges
Who Runs Patch Users that Run Patch Wizard

Wizard? System Administrators/ Database Administrators Upgrade, Maintenance or Analysis.
System Administrators/ Database Administrators Set up for other access: Business Analysts/End Users, etc.
Project Manager Upgrade/Maintenance/Analysis.
Functional Users Customers may want to allow functional users access to view and/or run their own Patch
Wizard Patch Analysis, and Recommendations; however, they do not want to give them OAM access.

07.3 Patch Wizard in Your Toolkit
Patch Wizard is an utility tool that comes with the E-Business

Application. It is accessed from Oracle Applications Manager (OAM).
This is a must-have tool for upgrades and production maintenance.
The tool will allow you to see recommended patches from Oracle
and see if they are applied or not applied on your environment. If
not applied, it analyzes the amount of change and shows you the
areas impacted from the change.
Allows for automated setup and execution.
Drill-down screens to show:

Patches Applied, not applied from recommended patches by
Oracle.
Aggregate amount of change for single or multiple patches.
Allows for drill down into Menu Navigation trees that are
affected by the patch.
Allows for End-User responsibility for easy sharing of
information to decision makers for change management.

07.4 Become a Patch Wizard Expert
What do Patch Wizard experts know?

Utilize Patch wizard to evaluate recommended
patches that are on (or not on) your instance.
Utilize patch wizard to analyze a single or group
of patches and see the impact of change.
Understand Patch Wizard execution preferences
(My Oracle Support connect or Standalone).
How to analyze and compare patches currently
applied in your instance to the patches included
in the Recommended Patch List.
How to perform a Patch impact analysis.
How to create patch filters.
How to Register and flag customized Files so the
Pre-Accreditation Basic Training Documentation Review patch will not overwrite a customized file.
How to download and apply the recommended
Review the following documents to understand the Patch Wizard is referenced in many best-practice
patches they decide to apply.
functionality and benefits of Patch Wizard: documents including upgrade documentation and
R11i / R12: Patch Wizard Utility, Doc 976188.1 | Oracle product document. Sally also spent time
Patch Wizard FAQ, Doc 976688.2 reviewing Oracle Support proactive
documentation.

07.5 Patch Wizard Bonus Scenario #1
Include Patch Wizard in Your Toolkit
Customer Scenario Opportunity

Sue is a System Administrator for her company and Run an Analysis complete an analysis on a single patch or an aggregate of patches. Create your
needs to research patches for E-Business Suite and own filter. Use the predefined filter > Recommended Patches and New Code Levels.
create an update for her team in the next four weeks Review results and impact see what patches are applied, unapplied or missing. See how many
to: identify recently recommended patches from files are changed, new, or not affected. Review the responsibility and navigation paths to help start
Oracle, analyze what is already applied, understand your test plan.
what is changing on the system and impact of the
patches, and review responsibilities affected for end Utilize Patch Wizard in your maintenance strategy communicate recommended patches from
users. Oracle with the business super users. Create a maintenance strategy for your EBS environment.
Leverage your results great summary of applications patches, file types installed, new files
introduced, existing files changed, flagged files, and existing files unchanged.
The Sysadmin wants to be able to update her IT Bring the detailed, relevant data about patch XYZ to the team for discussion. Based on her
director and impacted users with the information they parameters, she can see new files introduced with patch XYZ, existing files that will change, and
require. Having information like impact changes well in file types that are installed. The IT director specifically wanted to review this data.
advance of a patch update is an important part of their Highlight the impact changes to affected users.
proactive strategy.
Run the Recommended Patches filter to see what Recommended patches should be in the
proactive plan. This is an important part of the patch process for her company.

Module 8
Find great guidance and information in
the Patching and Maintenance
Advisor.

08 Patching and Maintenance Advisor
Of particular interest to Technical management and staff, Application DBAs and those responsible for overseeing patching and maintenance of the E-Business
Suite operations. Applicable to R11i R12.x.
Sally needs to locate patch and maintenance strategy content and knows that the Patching & Maintenance Advisor for EBS is a great resource. Keeping abreast of
key activities like patching and maintenance can be challenging unless a clearly defined patching strategy is developed and implemented.
SEARCHING Lets look at two approaches to locate Patching and Maintenance Advisors in My Oracle Support:
Search Example 1 Sally logs into My Oracle Support > Knowledge tab > Knowledge Links region > Lifecycle Advisors and then selects Lifecycle Advisors. The
Oracle Support Lifecycle Advisors page opens, Doc 250.2. From the E-Business Suite tab, she locates the Patching & Maintenance Advisors section and sees
Patching & Maintenance Advisor: E-Business Suite (11i, 12.0 & 12.1) AND Patching & Maintenance Advisor: E-Business Suite (EBS) R12.2.
Search Example 2 Sally enters patch advisor in the global search. She selects Oracle Support Lifecycle Advisors from the Recommended Links and selects E-
Business Suite.
She selects Patching & Maintenance Advisor: E-Business Suite (EBS) R12.2, Doc 1590494.1. From the Resources list, she opens Oracle E-Business Suite Release 12.2:
Online Patching FAQ, Doc 1583902.1. She makes it a Favorite and adds it to her toolkit to refer back to it during her patching process. She also decides to make
Patching & Maintenance Advisor: E-Business Suite (EBS) R12.2 a Favorite for her toolkit. Part of Sallys deliverable is a patch plan, so she clicks the Plan tab. She
navigates through the steps, learning how to create a proactive and reactive patch plan. She also needs to identify required patches and can accomplish this here.
She locates Identifying Patches to Apply from the Patching Specifics step. She scrolls through the information, looking at the different types of content and different
steps. She can use this information to set up her strategy for patching.
Best Practice: Use My Oracle Support Community. Sally clicks on the Community tab. From the static banner, she selects the top-level space, Oracle E-Business
Suite (MOSC) Community. The sub-spaces for EBS are displayed and she locates E-Business Patching (MOSC).
Best Practice: Review the News and Featured Content sections to see questions posted in the community. She decides to FOLLOW the entire space. This could
generate a lot of email, but she wants to monitor the space for a week or so to see what type of questions are being posted. When she has more time, shell search
for relevant posts and follow them. Its easy to change her preferences at any time to manage her communication streams from community.
LINKS: Patching & Maintenance Advisor: E-Business Suite (EBS) (11i, 12.0 & 12.1) Doc 313.1 | My Oracle Support Lifecycle Advisors (MOSC)

08.1 Patching & Maintenance Advisor Bonus Scenario #1
Use the Step-by-Step Instructions in the Patching & Maintenance Advisor

Our Sysadmin has been on other projects and has been 1) understand the business justification for patching; 2) build a patch plan; 3) practice
assigned to own and drive E-Business Suite (EBS) patching the patch plan; 4) implement a successful patching plan for your system.
and processes. She needs to get up to speed and create a
maintenance strategy for her division.
This user can also use the Advisor to get proactive by Take advantage of the complete, end-to-end guide for a lifecycle of a given process.
leveraging the two primary goals of this resource. This includes the technical part of the process as part of a complete look at the
process.
Use this resource as a central repository for all information related to lifecycle. The
EBS team incorporates relevant documents within the defined scope.
There is a lot of information to review and understand and Review and follow the four steps (Evaluate, Plan, Test, and Implement) to receive key
she needs a targeted framework to make sure she is getting patching and maintenance tips/tricks, tools, and advice.
all the right information. Review E-Business Suite best practice documents, look at advanced patching
techniques, discover options for finding tools and information on latest E-Business
Patches, and look at backup/recovery options.
Expand awareness and use of My Oracle Support Community Locate relevant E-Business Suite sub-spaces from the Space List in My Oracle Support
to get proactive and find solutions. Community to locate: 1) patching community for patch application; 2) patching &
maintenance community for advisor questions; 3) utilities community for AD and
patching commands; and 4) upgrade community for upgrade maintenance.

Module 9
Keep your E-Business product
certifications up to date.

09 Difference Between Certified and Supported
Certified is not the same as supported.
Each product has its own support policy and timeframe, completely
separate to certification.
For example, a product combination may have been certified by

Oracle in 2010.
However, one or more of the products in that certification may no

longer be supported by Oracle or a third-party vendor.

09.1 Certifications Tab in My Oracle Support
Best Practice: Be proactive. Check for She enters EBS in the Product field as this has Sally could type RDBMS, an alias for Oracle
certification combinations before you begin an been defined as an alias for Oracle E-Business Database. Next, she selects releases she is on
upgrade plan. Suite; then, selects Release 12.2.4, enters Linux x86-64 but is also interested in Oracle
Database, 12.1.0.2.0 version in the drop down Solaris. She can see which combinations are
Quick review A certification is a combination and clicks Search. On the left are categories certified and which are not (matrix view). Sally
of Oracle and third-party products, operating such as Operating Systems, Databases and can save any search by clicking on the save link.
systems, or hardware that Oracle has tested and Middleware. She opens the Database category This allows her to give it a name and easily re-
should work together. Certified is NOT the same and looks for Oracle Database and 12.1.0.2.0 run the SAME search in the future. Sallys saved
as supported. Each product has its own support release in the list. searches are available from the Saved tab. And
policy and timeframe, completely separate to the last 20 searches she performed are
certification. For example, a product Operating systems She is interested in Linux available from the Recent tab.
combination may have been certified by Oracle x86-64 SLES 11, which she can see is Certified.
in 2006. However, one or more of the products She selects Linux x86-64 SLES 11 and views the Best Practice: Access the knowledge base and
in that certification may no longer be supported certification details which include Notes, search on product name and Certification; this
by Oracle or a third-party vendor. Support Information, Compatibility and enables you to find examples for some of the
Downloads. There are required patches that will legacy content which may not be available in
Sally is now thinking of upgrading to E-Business need to be installed to ensure her products the Certifications tab. Best Practice: Access the
Suite 12.2.4. She needs to know if this will work together. Community Certification Space. Many E-
impact her Oracle Database 12.1.0.2.0 Business product areas have a subspace for
installation. Best Practices: Validate the support information certification questions.
for your certified products when upgrading,
She logs into My Oracle Support and clicks the look for certifications where the support is valid LINKS: My Oracle Support + Certifications tab |
Certifications tab and starts with the search on for a number of years. Use the recent searches My Oracle Support Certification Search FAQ
the right. tab to see previously viewed content and copy Doc 1491004.1 | My Oracle Support
the URL to share with your team. Certification Documents | Certification News
https://blogs.oracle.com/certify/

09.2 Certifications Bonus Scenario #1
Finding Certifications Proactively in My Oracle Support

Our technical user has been tasked by her company Log into My Oracle Support and navigate to the Certifications tab.
to implement an Oracle Applications solution (E- Certification Search > type the application software name into the Product search region
Business Suite Extensions for Oracle Endeca V2 (Oracle E-Business Suite Extensions for Oracle Endeca V2), select the Release (12.1.3.2), leave
12.1.3.2 on the Oracle E-Business Suite). She needs Platform empty and click Search.
to verify which database, middleware, and
operating system she can use as a stack below the Certification Results > Review the Certification Results.
application suite. Results show that the Extensions for Oracle Endeca is certified with the Oracle E-Business Suite
12.1.3 and Linux x86-64 Red Hat, Enterprise Linux 6 and 5, and Oracle Linux 6 and 5. Note: If
you do not find your Oracle product in the product list, it is possible this product has not yet
been added to the certification system.
Before she upgrades the OS, she wants to check 1. Log into My Oracle Support and navigate to the Certifications tab.
which operating systems are compatible with her 2. Certification Search > type the Oracle software name into the Product region (Oracle
Oracle stack. Database), select the Release (11.2.0.3.0), and click on Search.
3. Certification Results > expand Operating Systems, select your OS platform, and review your
certification results.
4. Click on OS version to display detailed certification notes.
Tip: Certify includes aliases to help with product name changes. Oracle Database is called
Oracle Server Enterprise Edition.

Module 10
E-Business Suite Upgrade Advisor is a
great resource for your next upgrade.

10 Upgrade Advisor
The Upgrade Advisor provides step-by-step

instructions to help users:
Move upgrade from
initial strategy to
final sign-off
Build and practice
the upgrade plan
Understand
requirements for
the upgrade

10.1 Upgrade Advisor Example
David is working with his team on an EBS He jumps into the Plan tab to begin developing Best Practice: Leverage the robust features of
upgrade. his plan. the Upgrade Advisor. Throughout every phase
of the upgrade lifecycle, it provides step-by-step
His colleague, Sally, mentioned her use of He also sees a an article under Related guides, training, relevant knowledge links,
Advisors for Patching and Maintenance, so he is Resources called Best Practices for Minimizing documentation and access to a community of
going to start with this resource. Oracle E-Business Suite Release 12 Upgrade product-domain experts ready to help make
Downtime, Doc 1581549.1. your upgrade a success.
He logs into My Oracle Support and types
Lifecycle Advisor in the global search. Then He makes it as a Favorite and adds it to his Best Practice: Another best practice that David
selects Oracle Support Lifecycle Advisors, Doc toolkit in his EBS Upgrades folder. He also adds can follow is to provide feedback on the
250.2 > E-Business Suite. the Upgrade Advisor hes been reviewing, Doc knowledge documents. He clicks on Was this
1593640.1. article helpful? to provide his comments to the
He sees his planned upgrade plan and picks the
document owner. This is a great way to improve
first link Upgrade Advisor: EBS Upgrade from Best Practice: Include communities in your
content critical to your role.
12.0/12.1 to 12.2.x, Doc 1593640.1. toolkit. David checks out some of the
recommended My Oracle Support LINKS: Upgrade Advisor: EBS Upgrade from 11i
He starts with the Upgrade Overview tab. Communities. He sees the E-Business Suite to 12.2 Doc 1614508.1 | Upgrade Advisor: EBS
Upgrade Community and decides to take a look Upgrade from 11.5.10.2 to 12.1.3 Doc 269.1 |
He is new to upgrading his product, so he
at what other users are posting. If he sees Upgrade Advisor EBS Upgrade from 12.0/12.1
decides to click on Get Started in the middle
discussions relating to his planned upgrade, he to 12.2.x Doc 1593640.1 | My Oracle Support
pane to review some foundational knowledge.
will follow them. Lifecycle Advisors (MOSC)

10.2 Customer Upgrade Example
Example from a real Oracle customer about He tapped into the EBS Data Model Comparison Recommendation
their adoption of Upgrade Advisors. Report and EBS Seed Data Comparison Report
specifically. Always take time to review your options before
Our E-Business Suite customer used consultants each upgrade cycle.
in the past to help upgrade but found that he He also used the Upgrade Community and
was not always on time with the go live, and the reviewed Blogs from Steven Chan. The use of consultants or tools like Upgrade
budget was more than expected with the Advisors are great approaches to consider
consulting teams. This change in approach produced great results based on the needs of your business.
in this scenario.
He made the decision to use an E-Business We want to ensure you find the best possible fit
Suite Upgrade Advisor to complete an upgrade By using the tools and best practices provided with your objectives.
with his internal resourced team. by Oracle, he did not have to hire a Consulting
firm to complete the upgrade.
In the Evaluate section, he addressed key
concerns such as customizations, leveraged the He was able to do it with his internal team,
Oracle resources and tools and created realistic saving thousands of dollars for the organization.
plans with realistic expectations.
He included practice in the plan, ran multiple

test runs to ensure a smooth production
upgrade, included sanity checkpoints and
backup intervals, and was aware of any red flags
or deviations.

10.3 Upgrade Advisor Bonus Scenario #1
Leverage the Step-by-Step Instructions in the Upgrade Advisor

Company ABC is planning an upgrade. The Sysadmin, project Understand the requirements of the upgrade.
lead, and super user Sue from their IT team will utilize the Build and practice the upgrade plan.
Upgrade Advisor to provide the valuable information they need
to plan for and complete the process. Move the upgrade from initial strategy to final sign-off.
This team can also use the Upgrade Advisor to get proactive by Take advantage of the complete, end-to-end guide for a lifecycle of a given
leveraging the two primary goals of this resource. process. This includes the technical part of the process as part of a complete
look at the process.
Use this resource as a central repository for all information related to lifecycle.
The EBS team incorporates relevant documents within the defined scope.
During an upgrade meeting, the team starts to review the Review the seven steps to quickly organize all aspects of the upgrade and
resource together to make sure all the individual users have it review detailed information for each step.
bookmarked and can find the specific data they need for their Review E-Business Suite best practice documents and Lifetime Support Policy,
tasks. watch a video on the EBS upgrade, and access blogs and webcasts for further
help. Point super functional users to relevant training.

Module 11
Pre-Install Patches Report is a great
asset for your business.

11 Preinstall Patches Report
This report is a single point of reference for upgrade-

related patches that can ONLY be applied prior to
running the main upgrade driver for Release 12.1/12.2.
These pre-install patches help you avoid certain upgrade
script failure, upgrade performance issues, and data
corruption and upgrade integrity issues.

11.1 Preinstall Patches Report
Of particular interest to DBA and System The report provides details for installing, She scrolls to Installing the Oracle E-Business
Administrator. Management of an organization running and understanding the report for Suite Preinstall Patches Report, clicks on
considering an upgrade to higher Oracle E- Release 12.1 and Release 12.2. EBS_R12.2_Preinstall zip link and chooses Save
Business Suite Release. Applicable to pre-install File to download and extract the contents into
mode before upgrading from Release 11i to Sally logs into My Oracle Support and types the EBS_12.2_Preinstall folder.
Release 12.x pre-install patch report in the global search.
Then, she opens the folder and clicks
Sally is helping David by investigating patching She finds R12.1 and 12.2 Oracle E-Business index.html file located about mid-way in the list
prior to the upgrade. She will use the Oracle E- Suite Preinstall Patches Report, Doc 1448102.2. to automatically open the Pre-install Patches
Business Suite Pre-Install Patches Report for a Report.
Best Practice: Sally makes this document a
list of pre-upgrade patches to apply in pre-
Favorite and adds it to her customized EBS The Pre-install patches report defaults to the E-
install mode before upgrading to 12.1 or 12.2.
toolkit. Business Suite (EBS) Product Family that shows
These reports are a single point of reference for
To install the Pre-Install Patches Report, she Sally all the pre-install patches for EBS or she
their respective releases for pre-upgrade
needs to download the zip file for Release 12.2 can select a specific product family from the
patches.
EBS_R12.2 zip file. LOV.
The patches are designed to fix upgrade issues
The name of the file contains the date the file Best Practice: Review and apply all patches
such as script failures, performance issues and
was last modified. categorized under Upgrade Script Failure, Data
data integrity.
Corruption, Performance Issues, and Upgrade
Integrity Fix.

11.2 Preinstall Patches Report
If Sally is not familiar with a product name, she She clicks on the R12.2 tab, and reviews
can position her mouse over any short product Navigating the Report and Using the Report.
name on the left to display the full name.
The FAQ section of the document should help
She places her mouse over PJC in the PJ section to answer the commonly asked questions about
and sees that it is Project Costing. the report.
The right frame displays a list of pre-installed Best Practice: Use community for questions and
patches for selected product family (grouped by feedback. If Sally wants to report an issue or
type of issue resolved). enhancement request about this report, she
can go to the Reporting Issues or
She can sort the columns by product, patch Enhancements section and click on the link to
number, release date or patch abstract and then the My Oracle Support Community thread to
click on a patch number to download it from My REPLY with her comments.
Oracle Support.
Oracle E-Business Suite Pre-Install Patches
Now that she has the report, she goes back to Report [Video] Doc 1448102.1
the Oracle E-Business Suite Preinstall Patches
Report document before proceeding.

11.3 Pre-Install Patches Report Bonus Scenario #1
Understand the Essential Patches You Must Apply in Pre-Install Mode

The Sysadmin/DBA for a planned upgrade needs to validate the Use the report to make updates to this line item in the upgrade plan. Best
upgrade steps. It is critical for him to know what Pre-Install Practice: The report shows the user what the pre-install patches will correct
Patches are available for the 12.1 step. He knows that it is critical in his upgrade steps; however, users should apply ALL patches.
to apply all the identified patches and has that as a step in his
plan.
He also wants to be more proactive in his upgrade strategy. The Pre-Install Patches Report is updated monthly.
Our user should make it a favorite for his toolkit to easily check it for any
items identified that can improve the upgrade.
He adds a note to his upgrade plan to proactively check the report at the
beginning of each month to stay current on any new information. He will also
provide the Doc ID to his team so they can bookmark this resource also.
He wants to take advantage of any new or improved functionality Oracle Support added a new feature to ease the downloading of these
that can impact his upgrading tasks. patches via a wget instruction set.

Module 12
Leverage the Maintenance Wizard in
your business today.

12 Maintenance Wizard
Of particular interest to DBA and System The Overview tab provides a quick refresh It can also automatically execute many of the
Administrator | Project Administrator | about Maintenance Wizard a standalone tool tasks for Sally, to reduce the possibility of errors
Upgrade Engineer. Applicable to R11i R12.x. that includes all relevant versions of the or accidental omission of vital tasks.
Applications Database Upgrade Assistant,
Best Practice: Take time to proactively learn Upgrade Assistant, Release Update Pack Before she downloads and installs Maintenance
about capabilities and tools before you have a Assistant and Maintenance Pack Assistant. Wizard, Sally follows a recommended Best
deadline. Practice is to review the FAQ section before
It acts as a framework to guide users through installing.
Sally knew that she would be utilizing the upgrade of Oracle Applications technology
Maintenance Wizard for her upgrade role, so stack and products from Release 11i versions to She can review some of the most commonly
she watched an Advisor Webcast which Release 12. asked questions about the Maintenance
demonstrated best practices for upgrading. Wizard.
Maintenance Wizard will help Sally reduce
She found E-Business related Advisor Webcasts upgrade tasks by dynamically filtering the Best Practice: Validate that you have the latest
on the Get Proactive with E-Business Suite necessary steps based on criteria it obtains download available.
page, Doc 1388190.1, in the Stay Informed from her Applications environment.
section. From the Downloads, Doc 430732.1, Sally
The resulting report is a set of step-by-step validates that she has the latest download, then
She logs into My Oracle Support and searches instructions to complete the specific upgrade, downloads and installs the Full type of
for Maintenance Wizard and selects including any critical patches her system may upgrade version. There is also the Live Patch
Maintenance Wizard Overview, Doc 215527.1. require. type of upgrade version that she downloads
This document provides a significant amount of and installs after installing Full version.
information co-located in a single location.

12.1 Maintenance Wizard
Then, she clicks on the Installation Instructions It provides two scripts that Maintenance Wizard
link which takes her to Doc 329476.1 to get the includes in the installation.
details on the System Requirements,
Prerequisite Instructions, Installation Steps, Post Sally can run these scripts and upload the
Install Steps, Troubleshooting, and Uninstall output to her Service Request.
Steps to perform in order to have a successful
LINKS: Maintenance Wizard Overview |
Installation.
Maintenance Wizard Data Sheet | Maintenance
If she has questions, she posts them to the E- Wizard AppCast with Cliff Godwin|
Business Suite Community for Upgrade or E- Maintenance Wizard Webcast from Juan Jones
Business Suite LCM: Maintenance Wizard | Maintenance Wizard Forum
Space on OTN.
For any issues during the installation, she can

log a Service Request.
Best Practice: Click the troubleshooting link

(Installation) to view the troubleshooting
section in How to troubleshoot cannot login or
cannot configure Maintenance Wizard after a
fresh installation, Doc 1398982.1.

12.2 Maintenance Wizard Bonus Scenario #1
Get Proactive With Upgrades

Our upgrade includes the Sysadmin, project administrator, and Use Maintenance Wizard to guide you through the Oracle E-Business Suite upgrade
upgrade engineer. They will be working together over the next of Oracle Applications technology stack and products from Release 11i versions to
quarter to plan and execute the key tasks of their target upgrade. Release 12. This tool compiles information from various resources to provide a
They need to get up to speed on the use of Maintenance Wizard and complete picture of the upgrade activities in a single location.
where it may fit within their upgrade goals.
The team wants to get focused and create as streamlined a process as Reduce upgrade tasks by filtering necessary steps based on criteria obtained from
they can to ensure they focus and complete the most high-value tasks your Applications environment. Use Maintenance Wizard to follow a consolidated,
and avoid wasted time. personalized set of instructions in a step-by-step format.
He wants to take advantage of any new or improved functionality that Oracle Support added a new feature to ease the downloading of these patches via
can impact his upgrading tasks. a wget instruction set.
The team needs to set up and use Maintenance Wizard. Download the tool from My Oracle Support, Doc 215527.1. Set up the tool and
configurations.
Complete the tasks Login as Sysadmin, create a customer, create a project, add a
new user, assign a project administrator, register nodes and configure project.
Project Administrator assigns portions of the upgrade to users (called engineers).
Once they have established the use of Maintenance Wizard, the team Organize all aspects of the upgrade for efficient test runs; proactively learn from
also wants to plan for using the proactive results in their business. each upgrade experience to effectively execute production upgrades; maintain and
manage all aspects of the upgrade; leverage built-in automation.

Module 13
E-Business Suite Comparison Reports
provide the targeted data you need.

13 EBS File Comparison Report Stubbed file empty file that is not effective at run time but
exists in the file system to replace an older version of the
same file that is now obsolete.
Of particular interest to DBA and System It complements reports such as EBS Data Model Then, open the subfolder EBS_FCR, and double-
Admin. Management of an organization Comparison report and EBS ATG Seed Data click on the file-comparison-report.html file to
considering upgrade to higher Oracle E-Business Comparison report. execute the report.
Suite Release. Applicable to R11i R12.x.
She goes to the DETAILS section and highlights She selects Financials (FIN) product from the
Sally is training David on the purpose and value the Applicable Release table to show the drop-down and details are displayed in the
of the EBS File Comparison Report. release combinations available for Summary Statistics of Comparison region for
downloading. the product family products (by short name).
It provides their EBS Product Technical Leads
with a comprehensive comparison of file system The report can be acquired by following the If she hovers-over the product short name, it
artifacts BETWEEN different Oracle E-Business steps listed in the Installing EBS File displays the full product name.
Suite releases for important file types. Comparison Report section.
Clicking the Product short name acronym link
The report is a key part of upgrade planning to Downloading the zip files for the applicable opens the region on the right, showing detail
show what is different in a new release. release is very important the process is simple statistics of comparison for that particular
and the Technical Leads can click on the links to product.
In My Oracle Support, she types EBS file save, unzip, and extract into a single folder
comparison report in the global search. called EBS_File_Comparison_Report. This is where the file types are listed with
details of what was added, removed, stubbed,
The results include the EBS File Comparison changed, and unchanged for a particular
Report, Doc 1446430.1 which provides version.
additions, removals, and modifications for
Oracle E-Business Suite delivered files.

13.1 EBS File Comparison Report (contd)
David sees a side-by-side comparison of the

The report also shows added, removed, files with the changes highlighted in red and
stubbed, changed and unchanged details for a statistics given with the file specification,
specific product for forms. number of lines, and number of differences.
Clicking on the number link in the Added in Tip: Sally can highlight the FAQ section for more
region, displays the list of file names and details on a stubbed file.
versions added in 12.2.4.
Returning back to the EBS File Comparison
Scrolling down, she highlights the details for Report document, Sally highlights the list of all
Removed in, Stubbed in, Changed in and the file types that are supported in this report.
Unchanged in for this version.
The File Support Matrix lists the scope of
Using the bread crumbs, Sally navigates back to comparisons supported for each file type.
the Detail statistics of a comparison for the
product. LINKS: EBS Data Model Comparison Report
Overview | EBS ATG Seed Data Comparison
Clicking the number link in the Summary Report | EBS File Comparison Report [VIDEO]
Statistics of Comparison region, she shows
David the Stubbed in details for the java files.

13.2 EBS Data Model Comparison Report
The E-Business Suite product team offers a suite In the planning phase of an upgrade, this report He can quickly focus on what was added,
of upgrade analysis reports to assist users in helps users: 1) preview changes, 2) assess removed, or changed.
proactively researching product changes during impact from any changes that may affect their
customizations, and 3) take the required actions He navigates to EBS Data Model Comparison
the upgrade planning cycle. In this example, Report, Doc 1290886.1 and locates the links to
in the actual implementation phase.
well take a closer look at the analysis run the comparison report for specific releases.
opportunity users can leverage in the EBS Data This user is a Developer/Architect or Super User
Model Comparison Report. that reviews customizations and changes to the He runs the report and navigates to
EBS Data Model Footprint and any DataModelComparisonReport.html. In this
This report helps users compare changes customizations, add-ons, or hooks that they example, he selected the delta information
between two releases. might have to be aware of for an upgrade. between 12.1.3 and 11.5.10.2.
Use this content to proactively evaluate He is part of an upgrade strategy team and is He selects Inventory (INV) and decides to drill
database object definition changes between focused on the technical details of the upgrade. into Regular Tables (within INV) as he can see
that there are differences to review.
two E-Business releases to understand the
He needs to gather critical information that he
impact of changes that may affect your can review and bring back to the team to He starts reviewing the output in the tables. In
customizations or business flow. include in the overall plan. this example, he sees a table that was added
and one that was removed.
The applicable database objects are compared His objective is to review customizations they
and definition changes are captured in the have and evaluate if they need to move the He uses his last Upgrade Plan as his guide so he
report for products that exist in both releases. customizations forward. can determine what attributes he needs to
review in this report.
He updates his Plan as he reviews the relevant

areas of the report.

13.3 EBS ATG Seed Data Model Report
The EBS ATG Seed Data Comparison Report provides differences between various EBS releases by documenting
the seed data changes delivered by the product data loader files (.ldt extension). This is an advanced resource
targeted to users with knowledge of terminology and usage (i.e., Applications Developers, Technical End Users,
Consultants or Partners).
Interested in finding out what has changed in the data model in the planning phase and when looking at
customizations or integrations? Let your developers and architects look at these reports to get an early feel.
Use this report to proactively evaluate seed data changes between two EBS releases. This comparison helps
you understand the impact of changes that may affect your customizations or business flow. Utilize this report
with the EBS Data Model Comparison Report and EBS File Comparison Report to assist your review team in
proactively researching product changes during the upgrade planning cycle.
Use Case: The Developer/Architect needs to review customizations and changes to the EBS Data Model
Footprint and any customizations, add-ons, or hooks to be aware of for the coming upgrade. He is leveraging
the upgrade planning reports as part of his analysis approach. His objective is to review customizations they
have and evaluate if they need to move the customizations forward. The upgrade team has a tight deadline,
and he wants to maximize any time spent on the analysis phase.
He navigates to EBS ATG Seed Data Comparison Report Doc 1327399.1. He runs the report and selects the
delta information between 12.1.3 and 11.5.10.2. He begins the analysis with Application Implementation (AZ).
His team has built many customizations in this product area and will need to have clear facts to understand the
impact. He can easily drill into specific information about what was added, removed, and changed specifically
for AZ. He clicks on AZ and is able to drill into the information he wants for a set of Datatypes sorted by Added,
Removed, and Changed. This information can now be evaluated and incorporated into the upgrade plan.
The next step is to repeat this process for any other Product delta information required.

Module 14
Learn more about E-Business and
Technology Stack patching.

14 EBS and Technology Stack Patches
Of particular interest to Technical He can find latest releases, recommended patch Patch Wizard Next, he reviews Recommended
management and staff, Application DBAs and collection, recommended patches, patch-sets Patches.
those responsible for overseeing patching and and family packs, recommended performance
maintenance of the E-Business Suite patches and Pre-install Patches Report details. This section highlights the Patch Wizard and the
operations. Applicable to R11i R12.x. David makes the technology stack page a suggested method to use for finding E-Business
favorite. Suite Recommended patches.
David wants to locate and use EBS Patches.
Recommended Patch Collections (RPCs) He David already made Patch Wizard, Doc
He is going to follow a recommended Best expands the 12.1.3+ Recommended Patch 976188.1 a favorite for his toolkit when Sally
Practice of updating his patching plan with Collection section to check for latest available delivered an overview of the Patch Wizard to
relevant documents as he reviews them and RPCs. the team.
add documents to his toolkit for patching.
He selects the first option under #2, how to find He has a good foundational knowledge of the
From the Get Proactive E-Business Suite Doc the EBS Release Recommended Patch utility and can watch the how-to video if he
1388190.1, David selects the How to Find E- Collection. wants to refresh his knowledge.
Business Suite.
This RPC includes all the recommended Oracle Standalone/Edge Applications He
He selects How to Find E-Business Suite and E- patches, along with their dependencies. reviews the Application Management Pack for
Business Suite Technology Stack Patches from Oracle E-Business Suite, Doc 1542043.2.
the Prevent section and clicks the ACT link to Oracle Development has tested the patches
display Doc 1633974.2, then starts with the EBS listed in the document by family (and as a It offers a complete, integrated, and best-of-
Patches tab. whole). breed application management solution.

14.1 EBS and Technology Stack Patches
It helps users like David increase operational He can easily update his plan as he learns and
efficiency, proactively manage high availability becomes more experienced with patching.
of applications, and enforce standardization and
compliance across the Enterprise. Best Practice: Leverage your toolkit at team
meetings. His patching toolkit is easy to share,
He clicks on the AMP 12.1.0.4.0 tab and reviews so he can help his entire team grow and learn
the Getting Started documents and follows the about patching.
steps to download the Patches required.
He also reviews a Blog article suggested by a
There are also links to validate the certification colleague: What's the Best Way to Patch an E-
of his Oracle EBS Stack (covered in Module 9). Business Suite Environment?
David has the documents he needs for his It provides some additional points to consider
patching plan. for his plan.
As noted earlier, he followed the Best Practice

of adding relevant documents to his plan.
He will also be updating his plan as he digs into

the detail in each of these documents.

Module 15
The R12.2 Patching and Information
Center is here to help.

15 R12.2 Online Patching and Information Center
Of particular interest to DBA and System Administrator. Management of an organization considering an upgrade to a higher Oracle E-Business Suite Release.
All stakeholders for the Oracle E-Business Suite upgrade project. Applicable to R12.2.x.
David is proactively updating his toolkit to avoid wasted time finding key resources. He added Finding E-Business Suite & E-Business Suite Technology Stack
Patches, Doc 1633974.2 to his toolkit, and this resource will continue to build his patching knowledge.
He reviews several resources from the EBS Patching Resources tab.
Category Actions
Community He scrolls to E-Business Suite My Oracle Support Community to see how he can connect with experts to exchange information and ideas
around EBS patching. He checks out the E-Business Suite Patching Community and reviews the FEATURED CONTENT section. There is an
update on the latest RPC, so he reviews that and decides to follow it to see what other users are saying. Best Practice: Leverage community
to ask questions and share information with your peers.
Patch Advisor Next, he expands Patching & Maintenance Advisor for EBS 12.2, Doc 1590494.1. It highlights methodologies for patch application to help
him complete pre-patch tasks, patch application, and post-patch requirements. It also provides details on tracking lessons learned in testing
the patching plan and checks to ensure satisfactory patch and code levels are in place.
Online Next, he reviews the Online Patching FAQ and Webcast documents in EBS Product Documentation. He selects Using the Online Patching
Patching Readiness Report in Oracle E-Business Suite Release 12.2 from the list, Doc 1531121.1. This report helps him identify and apply the correct
Online Patching Readiness and GSCC Report Patch for the code level he will be upgrading from.
Best Practice: Leverage documents in My Oracle Support with co-located content to learn more (and do more) in a single location.
Oracle E-Business Suite Release 12.2 Online Patching FAQ | Oracle E-Business Suite Release 12.2 Information Center

15.1 EBS 12.2 Information Center
Lets explore a few options from the Oracle EBS Documentation Roadmap Technical Planning Guide
Release 12.2 Information Center, Doc
1581299.1. EBS Release 12.2 Technology Stack Oracle EBS Technical Planning Guide, Release
Documentation Roadmap, Doc 1934915.1. 12.2, Doc 1585857.1.
This is a key one-stop resource for current 12.2
Recommended use and deployment of various Provides a starting point when moving to EBS
information:
optional and required components of the release 12.2
12.2 Technology Roadmap technology stack that underpins the overall
Oracle E-Business Suite release 12.2 Release Notes
Mobile Apps architecture.
Oracle EBS Release Notes, Release 12.2, Doc
12.2 New Features Release Content 1320300.1.
Oracle EBS Release 12.1 and 12.2 Release Instructions for new installations, upgrade, and
Documentation known issues.
Content Documents, Doc 1302189.1.
Product Release Notes
RCDs communicate information about new or
changed functionality introduced in Oracle E-
Training
Business Suite release 12.1 and in subsequent
Announcements update release packs, off-cycle patches, and
enhancements for 12.2.

Build Your Toolkit and Bonus Content

Build Your Personalized E-Business Suite Toolkit
PREVENT Product Based Analyzers:
Over 60 Analyzers like Workflow
Patch Wizard and Patching &
Maintenance Advisors:
EBS Period Close Advisor:
Provides guidance on
Stay Informed: Take advantage of
Advisor Webcasts on EBS products
and PO Approval, provide Guides and shares plans to help recommended period-end as well as product newsletters.
recommendations and early with patch application, and procedures for E-Business Release Follow us on Twitter, Facebook and
warning detection as part of a pre/post patch requirements for E- and Oracle Payables 12.x. our blogs to get the latest news
production maintenance strategy. Business Suite. you need.
Many are executable by end users.
RESOLVE Product Information Centers:

Guide you to important E-Business
E-Business Community:
Connect and collaborate with
Finding Answers and Working
Effectively with Support (WEWS):
ORAchk: Scans and provides a
high-level report showing your
Suite information. Get what you Oracle and peer experts on topics Learn best practices, tips, and system health risks.
need and get it fast. such as Patching, Upgrade, tricks through videos and labs to Log Parsers: Simplifies finding and
Customizations, and many more. help you effectively search in My reading log files.
Oracle Support. Invalid Object Utility: HTML report
of all invalid objects.
UPGRADE 12.1 and 12.2 Information

Centers: The Upgrade information
Pre-Install Patch Report:
A single point of reference for
Upgrade Advisor: Specially crafted
document with easy-to-follow
Comparison Reports: Data Model,
Seed Data, and File Comparison.
centers are a one-stop location for upgrade-related patches (can only upgrade and migration process Three reports highlight the changes
all your upgrade needs, with tools be applied prior to running main workflow. between two E-Business releases.
and latest documentation and upgrade driver for 12.1).
notes.
When you have completed your E-Business Suite Accreditation, come back and revisit the tools you have added to your toolkit.

Our EBS Users Have Built Their Toolkits
Oracle EBS Get Proactive Portfolio, Doc 1388190.1 Oracle EBS Get Proactive Portfolio, Doc 1388190.1 Oracle EBS Get Proactive Portfolio, Doc 1388190.1
Period Close Advisor: E-Business Suite, Doc 335.1 Upgrade Advisor: EBS Upgrade from 12.0/12.1 to 12.2.x Product Support Analyzer Index, Doc 1545562.1
and that opens Doc 1593640.1
Patching & Maintenance Advisor: E-Business Suite (EBS) Workflow Analyzer Script for EBS, Doc 1369938.1
R12.2, Doc 1590494.1. Best Practices for Minimizing Oracle E-Business Suite
Release 12 Upgrade Downtime, Doc 1581549.1
Oracle E-Business Suite Release 12.2: Online Patching
FAQ, Doc 1583902.1 Finding E-Business Suite & E-Business Suite Technology
Stack Patches, Doc 1633974.2

Bonus Content: E-Business Suite Support Analyzer Bundle
Bundle Benefits
Easy to install and obtain all available EBS Support Analyzers in Index, Doc EBS Support Analyzer Bundle Menu Tool
1545562.1. Doc 1939637.1
Convenient method for DBA/SYSADMIN to execute analyzers from a single menu. Easy-to-implement instructions to collectively
Provides a Maintenance methodology for obtaining new and updated analyzers. deliver and install the Oracle E-Business Suite (EBS)
Quickly load and register Analyzers as Concurrent Programs. Support Analyzers found in the Index.
Menu option shows Analyzers installed as concurrent programs and versions.
Ability to remove and uninstall from the menu. Are you ready to take provisioning and maintenance of EBS Support
Analyzers to the next level? We have you covered.

Bonus Content: Creating Your Fully Qualified SR
If users need to log an SR, a recommended best practice Search the Gather Data for
is to ensure it is a fully qualified SR. That means it knowledge base your SR
includes a complete set of facts about all aspects of the
problem and any relevant log files or results from issue
replication. The objective is to avoid significant back-
and-forth dialogue with your support engineer to fully Ask the Log your Fully
define your issue. Community Qualified SR
Develop Your Fully Qualified SR Get Your Issue Moving to Resolution

ACTION DETAILS
Gather Before you initiate the new SR, gather data that Support will need to start working your issue exact error message, log files, screen captures of what
information for you or your users are seeing, detailed business impact of the issue.
your SR Best Practice: If you note an unusual behavior with your product, go ahead and grab a screen capture. You may be able to solve it with known solutions,
but this screen capture may be important to a future SR. If you are not able to reproduce the issue, this is your evidence of the problem. Note the day,
time, user actions, and results observed.
Problem What is the problem Your problem statement should be very specific.
Statements Users impacted One user unable to complete a process is different from all users are unable to conduct business. Are users completely unable to
perform a function or just limited in performing the function. Only users with XYZ privilege or role.
Occurrence Just a single time? Happens repeatedly? Only happens when XYZ occurs.
What happened before the issue Any change in your environment? Patch applied? New users added/removed from system? Upgrade? Process
change? Do you have a clear date of when it last worked?
Can you reproduce Is the issue reproducible? Have you tried to reproduce? If so, what happened?
Actions you took After the problem was noted, did you apply any solutions or changes? Apply a fix? Change a setting? Reboot the system? Add or
remove a user or parameter? Roll-back a fix? Change a users privilege?
Products, versions, Be sure your selections match your set up. These details ensure your issue gets to the right engineer with the right product knowledge and avoids a
systems delay if SR needs to be re-assigned to the correct product team.

Best Practice: Increase your expertise with Community. That includes finding a sub-space of
Bonus Content: Community interest, searching for posted content for a specific question, and following discussions of
interest to get emails when that content is updated. Always take a moment to find the most
relevant sub-space before posting a new question to target your product-specific experts.
Expanded
Space List
Top-Level Spaces
(Communities)
Click here to go to
the Top-Level Space
Click a Sub-Space
of interest

Are You Ready to Get Accredited?

Review Your Study Guide
I hope you have been following our

recommended best practice to use your Study
Guide as you watched each video.
This guide provides more detailed information,
and you may prefer to read about a topic rather
than hearing about it.
Using the video content and study guide in
combination provides options to fit your
preferred learning style.

Take The Exam
Once you click the Exam link from this module,

you will be directed to ilearning in OU to
complete and submit your exam.
The screen should open with a status of Enroll,
and you can immediately get started.
The exam is compiled for you by pulling random
questions from our exam bank.
The questions will be either multiple choice or
true/false. Carefully review each question and
possible answers.
Be sure to answer all questions before
submitting.

Passing Score and Re-Takes
Once you submit the exam, your score You need 80% or higher to satisfy the If you need to re-take, the exam is
will appear on the screen as Mastery requirement to become Oracle E-Business available once per 24-hour-period.
Score. Suite Support Accredited. If you pass, you
can print your completion certificate from
the home page of this accreditation

Next Steps: Change Your Business With Accreditation
A quick word about next steps.

The real value of accreditation is about changing your
business.
Think about implementing at least a few suggestions
within 30 days.
Talk to your team about your strategy for following best
practices, using the recommended resources, staying
informed, and managing service requests.

Questions?
The program team is here for you.
Exam
Use the Contact Us links from the program pages for specific
questions about the Exam.
Exam questions and answers are confidential and should not be

posted in any forum.
General Questions
Use Oracle Support Accreditation Community or contact the
program team.

Print Your Completion Certificate
1. Navigate to the E-Business
Suite Index page
2. Click the Certificate link to

open and print your certificate
Did you get an error when clicking on the certificate? The certificate will only launch
Print your certificate and auto-populate with your name if you pass the exam with a score of 80% or higher.

Request Your Accreditation Badge
Get Your Reward

Congratulations on your accreditation! Wed like to offer you an optional reward.
You can opt in to have your accreditation badge visible in My Oracle Support
Community and earn 250 points.
Its easy and fast to complete.
Just navigate to the Oracle Support Accreditation (MOSC) Community.
Locate the Accreditation Badges tab at the top of the middle pane and select it.
Review the brief instructions and click the opt in link to generate your email request
for the badge.
Thats it!


EBS Accreditation Study Guide

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Study Guide

Oracle E-Business Suite L2 Support Accreditation

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 2

Get Proactive with Oracle E-Business Suite Doc 1388190.1.

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 3

00 Introduction to E-Business Suite Accreditation

We recommend completing the modules in order. 02 Analyzer Scripts

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 4

Start by making knowledge documents a Favorite by clicking the gold star.

Also create a browser folder for your

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 5

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 6

She recently took on the responsibility of period close and needs to

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 7

He is using Sally as a mentor so that he can ramp up quickly on his

Part of his focus this quarter is to develop his comprehensive patching

Another area of focus is to create a larger footprint in My Oracle

One of his personal goals this quarter is to become an expert on the

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 8

Bob is a Sysadmin, and one of his functions is being the lead on

He has a good, solid understanding of workflows but is also looking

He responds to SYSADMIN workflow error notifications when end

Some of his responsibilities include running all desired analyzers to

He specifically runs the Workflow Analyzer to identify opportunities

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 9

Finding Resources Best Practices

Check additional sources like Documentation or Bug to expand your search.

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 10

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 11

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 12

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 13

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 14

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 15

Bob has identified the errors he needs to address. Best Practices:

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 16

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 17

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 18

Of particular interest to DBA, System Administrator and Functional

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 19

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 20

He reviews the full output to make sure he is informed of all errors,

He can perform a one-time set up to configure it as a Concurrent

Include the script as part of your regular workflow

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 21

Customer Scenario Proactive Opportunity

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 22

Customer Scenario Proactive Opportunity

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 23

Customer Scenario Proactive Opportunity

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 24

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 25

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 26

Of particular interest to Functional Accountants, Daily Processing

Sub-ledgers cannot be closed if required transactions in that period

Sub-ledgers are EBS Applications that post (transfer accounting

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 27

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 28

Get the Checklist.

Sally locates the Announcing the Period Close Checklist section on

Best Practice: She likes the flexibility of the downloadable checklist,

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 29

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 30

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 31

Copyright 2017, Oracle and/or its affiliates. All rights reserved. | 32