WELCOME TO THE GROUNDS TEAM!

Welcome! Youre now on your way to the best summer job, ever! The
following pages contain important information for success
Here are your Team this summer.
Guidelines
Please be sure to read through this document completely.
Youll be asked to complete and sign an I agree Form (sent to you via e-mail) that confirms that you
have read, understand and agree to the guidelines contained here. Be sure to bring this completed form
to your first training.

You were also given an Important Dates sheet which contains your training dates and times, Team and
Parent Welcome Event information, scheduling deadlines and more.

Need Assistance?
Please be sure you have read through all provided information before contacting us. In most cases, your
questions may be answered by looking at your guideline book or this sheet. You may reach us at:

Your Manager: Andrew Maurek amaurek@hylandhills.org

Grounds Supervisor: Dylan Batch 303-968-9201/grounds@hylandhills.org
Time Clerks (scheduling, paycheck questions): 303-650-7525/Timeclerks@hylandhills.org
 All Water World team members are required to wear
Team Uniforms & uniforms while on duty. Uniforms are sold at CUD (Central
Splash Tag Pickup Uniform Distribution). To find us, follow the employee road
(make an immediate left turn after entering the parking lot
at the 88th Ave & Pecos entrance) and continue until you
reach the employee parking lot.

You must purchase your uniform & pickup your SplashTag before opening day. All team members are
required to wear a 2016 Water World Uniform consisting of a hat/visor/shirt and shorts. Here are the only
times that uniforms are available. You may choose from select Saturdays, Sunday, Monday or Tuesday:
o Saturdays: May 14th OR May 21st from 9am-4pm (SplashTag pickup and photo makeup also available)
o Sunday: May 22nd from 10am-2pm (SplashTag pickup and photo makeup also available)
o Monday, May 23rd OR Tuesday, May 24th from 4pm-7pm (SplashTag pickup only)

Payment Options: Cash, Check* (payable to Water World), Credit Card (Visa, MC, Discover, Amex), ApplePay, Google
Pay. We cannot issue change back from personal checks--please wait to fill out the amount until you arrive.
SplashTags must be worn on a lanyard (Water World purchased lanyard or provide your own).

Shirts
Team Staff T-Shirt $5 Minimal shrinkage. Small, Medium, Large, X-Large, 2XL, 3XL
Guest Service $22 Extra Small, Small, Medium, Large, X-Large, 2XL
Security $25 Medium, Large, X-Large
Long Sleeve T-Shirt (limited quantities) $10 Small, Medium, Large, X-Large, 2XL

Shorts
Team Staff Shorts $13 16 and 19 lengths in Small, Medium, Large, X-Large, 2XL, 3XL
Park Services Shorts: $20-25 Mens Style: Dickies Style #42283, Dark Blue. Ladies Style: Buy at CUD for $20 each.
Lead/Guest Services Shorts: $20-25 Mens Style: Dickies Style #42283, Dark Blue. Ladies Style: Buy at CUD for $20 each.

Hats & Visors

Baseball Cap $5 Water World Straw Hat (limited quantity): $14
Cloth Visor $5 Water World Bucket Hat (limited quantity): $14

Cool Weather Gear

Team members wishing to stay warm during cooler weather may purchase cool weather gear. Only Water World issued cool-
weather gear is permitted.
WW Sweatshirt (crewneck) $20 100% cotton (they will shrink, limited quantity; Large, X-Large, 2XL
WW Sweatshirt (hooded) $20 Cotton/Polyester (minimal shrinkage) Medium, Large, X-Large, 2XL
WW Zip Hoodie $25 Small, Medium, Large, X-Large, 2XL (limited quantity)
WW Sweatpants $15 Cotton/Polyester (minimal shrinkage); Sm, Med, Large, XL
Speedo Sweatpants (limited quantity) $15 Large, X-Large, 2XL
Rain Jacket (limited quantity) $40 Small, Medium, Large, X-Large, 2XL

Female Guard Suits

Two-Piece $10 (each piece, $20 total) Sizes: Small, Medium, Large, X-Large
One Piece $20 Sizes: 4, 6, 8, 10, 12, 14, 16

Extras
Lead Package (2 shirts, lanyard, hat/visor) $50 Extra Small, Small, Medium, Large, X-Large, 2XL
Guard Whistle $3 Sunscreen 1st bottle free, free refills $0
Bags $20 (limited quant). WW Nametag Lanyard $2
Guest Services Belongings Bag (cash control) $6
WWATTITUDE
WWattitude, pronounced wat-a-tude, is the attitude and core values that define what makes
Water World team members exceptional! The longer you live, the more you will realize that your
WWattitude holds the key to your success. The remarkable thing is that we have a choice every day
regarding our WWattitude. We do not have the ability to control how guests act or how other team
members work, but we do have the ability to control how we react to any situation. A great
WWattitude is the key to terrific guest service, exceptional teamwork, and an outstanding summer. The
following Core Values are the foundation for a great WWattitude and detail Water Worlds policies,
procedures and guidelines.

Were in the fun business! Every team member is expected

Core Value #1: to provide outstanding Guest Serviceevery guest, every
WW Golden Guest time. Always remember the golden rule when dealing with
guests and fellow team members treat all others the way
Service you want to be treated. Our guests are the reason we are
here and are our top priority. Were known for our
amazing Guest Service and this summer its time to show off your WWattitude & Guest Service skills:
Smile: Smiles are contagious and show guests were glad theyre here! Our body language says
more than our words.
Eye Contact: Look at our guests directly and at their level. Bend down when speaking to small
children.
Greet each guest & put a smile in your voice: Give a sincere greeting to every guest you help.
You may have already said Hi, Welcome to Water World 100 times, but its the first time youve
said it to this guest. Speak clearly and politely. Never raise your voice to a guest. Always thank a
guest or wish them a great visit at the end of a conversation.
Take the time to answer a guest question completely: If you dont know the answer, find out!
Giving tips like The Voyage to the Center of the Earth line is shorter in the afternoon shows you
care about the guest! If you see a guest who looks lost or needs help, offer assistance! Dont
wait to be asked.

Water World team members uniforms & appearance

Core Value #2: promote safety, professionalism and confidence to our
WW Professionalism guests at all times. All team members must exercise good
health, hygiene and sun safety practices.

Uniform: You make the uniform look goodAll team members must meet our dress code when on
our property and in uniform (regardless of clock-in status).
All team members are required to wear a designated uniform.
Team members must provide their own footwear; mostly black or mostly white tennis shoes and
socks.
Your shirt must be tucked-in at all times.
Changing your uniform (including rolling shirt sleeves, writing, cutting or anything deemed
inappropriate by management) is not permitted.
A Water World hat/visor, sunscreen with at least 30 s.p.f., eye protection and safety gloves are
also required dependent upon position.
 Only Water World issued cool weather gear is permitted.
You must wear your SplashTag on a lanyard or Water World approved fastener (by department)
at all times while on duty. SplashTags may not be worn in any other configuration. Do not add
stickers or other items to your tag.
Shorts cannot be worn below the waistline (sagging) or rolled at the waist.
All uniforms must be of an appropriate style, length and fit as determined by the Management
Team.

Appearance: Your appearance is important. Every day-every shift!

We ask that all team members keep their hair clean, neat and trimmed during the course of their
employment. All team members are required to shower daily prior to reporting to work and
wear deodorant and clean uniforms.
Radical, unkempt, wild or shaggy hairstyles are not permitted. Male team members must
keep their hair neatly trimmed above the collar and out of the face. Only neatly trimmed facial
hair is permitted. Only natural hair colors are permitted.
Jewelry must be conservative. Team members may not exceed two small stud earrings per ear.
All gauges and earrings must be solid and not exceed 3/8 diameter. No dangling, hooped,
spiked or tunnel earrings. Body/Facial/Tongue piercings of any kind are not permitted.
Non-Supervisory staff members are not permitted to carry cell phones while on duty. If your
family has an emergency, they may contact you at 303-650-7525. Carrying a cell phone while in
uniform and/or on duty in a guest area may result in disciplinary action, including termination
of employment. Leave your cell phone in your locker, home or car.
Music players, headphones or similar devices are not allowed on your person while working.
Any appearance deemed inappropriate by management is not permitted and may lead to
disciplinary action including termination.
You must meet dress code requirements anytime you are in uniform and on-property. Bring a
change of clothes if you are planning to hang out in the park before or after your shift.

Hydration and eating:

Just a reminder that all team members should eat and drink regularly to maintain a healthy body
and state of mind (and WWattitude). Water is available throughout the park.

Sun Safety Guidelines: Protecting yourself is important!

In recognizing that many factors unique to Colorado provide more risk of sun exposure than other parts
of the country, along with the types of jobs at Water World where sun exposure is common, we strongly
recommend the following:
Sunscreen with a SPF of 30 or greater be applied approximately every 2 hours. Sunscreen is
considered a part of our uniform.
Hats approved by management be worn at all times where practical outdoors.
Breaks should be taken indoors if possible, or under 100% shade when taken outdoors. We
provide shade where practical in many work areas.
When waiting for transportation, wait in an area where shade is provided.
Wear UV resistant sunglasses at all times when working outdoors, even when cloud cover exists.
Polarized lenses should be worn when working around water areas.
Annual skin examination by a dermatologist.
Avoid heat exhaustion problems by eating a balanced meal before your shift and drinking plenty
of fluids (at least 8oz. per hour of water or sports drinks-no soda) during your shift depending on
activity level and outside temperatures.
Be sure to arrive to work properly hydrated!
Encouraging compliance with these recommendations is important to us. Therefore, Water World will
provide the following to assist you:
Complimentary 2 oz. bottle of SPF 30 sunscreen with uniform purchase. To reapply during your
shift or refill when your bottle is empty, visit any first aid station. Refill bottles will be SPF 30
sunscreen.
Water is provided to staff at all first aid stations & many other locations around the park.
Hats, t-shirts and shorts are required uniforms while working. Long sleeved t-shirts are also
available.
Vending machines with bottled water and Gatorade are available at timeout and discounted
beverages are available to staff at any food location while on duty.
Educational materials on sun safety are provided upon request at no cost by SunSafe Colorado.

Sunscreen Application Guide

Your first application of sunscreen is the most important. Apply sunscreen thoroughly on cool,
dry skin to all areas that will be exposed to the sun. TAKE YOUR TIME and ensure that your first
application is complete. Applying sunscreen too thin, haphazardly, or in small amounts over
large areas will not provide enough protective film to guarantee protection.
When applying sunscreen, ensure that you can always feel a layer of sunscreen between your
hands and the skin to which the sunscreen is being applied. If you cannot easily feel a layer of
sunscreen between your hand and skin, then you need more sunscreen in that area.
Apply sunscreen generously to cool, dry skin at least 10-30 minutes before sun exposure.
Sunscreen requires 30 minutes to completely adhere to the skin. Wait 30 minutes before
putting clothes on, and touch up any areas that receive a lot of rubbing (i.e. your legs and back
against the car seat). After 10 minutes, sunscreen will protect you from the sun, however;
clothing, toweling off, or sitting in a chair, etc. can remove sunscreen that did not set up on the
skin.
Applying sunscreen to wet or sweaty skin can also result in sunburn. The active ingredients in
sunscreen are oil-based and, therefore, repelled by any wetness on the skin. In order for
sunscreen to adhere, the skin must be completely dry.
Sunscreen needs to be reapplied approximately every two hours; or more frequently when
swimming or perspiring. Be sure to reapply sunscreen after prolonged swimming, toweling off,
or heavy sweating.

Your dependability is extremely important to Water World. It

Core Value #3: is your responsibility to keep us updated on your availability.
All team members must be available for 4 weekdays and 1
WW Dependability weekend day of availability a week, excluding pre-approved
vacation time. We work extremely hard to accommodate all
schedule requests. One of the best perks of working here is
your pay-so make sure to check in/out so we can accurately
track your hours worked.

Scheduling:
Most departments will be utilizing the When I Work online scheduling system. This is
your resource for all things scheduling (including submitting availability, picking up extra
shifts, viewing your schedule and more). Its also a great resource for us to reach you
with important updates by text or e-mail. You will be receiving an e-mail with first-time
login information and profiles. Please wait to receive your e-mailed When I Work
invitation to sign up.
For departments not using When I Work, see your supervisor for scheduling processes.
 We will try to accommodate requests for days off to the best of our ability. Days off are
granted on a first-come first-serve basis, and filling out a request will not guarantee you
the time off. Once schedules are posted, any days off may be arranged by switching
with another team member through When I Work (management approval required).
Providing scheduling availability does not reflect qualification for the bonus program-
only your availability to work.

Hours Worked, Time Tracking & Pay Days:

Hours worked are tracked on a rotation sheet each team member must sign in/out for every
shift worked and will be verified by management. In addition, when beginning or finishing a
shift, each team member is required to enter their employee ID and provide matching biometric
confirmation at a time clock. The time clock will be used to verify arrival/departure from the
park only, not hours worked. Both methods are a required component of employment. All
questions relating to hours and pay should be directed to the Timeclerks.
Paychecks are issued every-other Tuesday, beginning June 14th. Paychecks are distributed
Tuesday at the Grand Pavilion Entrance from 2 p.m. to 6:30 p.m. Enter the parking lot using the
90th & Tejon Street entrance and proceed to the right (you'll see the building at the end of the
lot). Wednesday through Sunday, paychecks are distributed at the Timeout Building (SplashTag
& Uniform required to enter). Paychecks not picked-up Tuesday through Sunday, will be mailed
Monday morning. Your SplashTag or a picture ID is required.

2016 Attendance Rewards:

All seasonal Water World front line team members are eligible for an additional $0.50 per hour bonus
for all operating hours worked beginning May 28th, 2016 through September 5th, 2016. All lead and
key team members are eligible to earn up to an additional $0.75 per hour merit bonus for all operating
hours beginning May 28th, 2016 through September 5th, 2016. The bonus reward will be paid on
September 27th, 2016 to all team members who meet the following requirements:

All team members must maintain at least 4 weekdays and 1 weekend day of availability
between May 28th, 2016 and September 5th, 2016. Team members will not be scheduled
during academic classes. Availability requirements will be adjusted for anyone attending school
over 100 miles away once academic classes have begun. Team members are allowed a limited
amount of requests for extended time off. Availability requirements will be waived for
management approved vacations.
Team members must work all shifts they are scheduled for. Scheduled shifts may be traded
with other staff members through the online scheduling system to meet any schedule changes
needed (management approval required).
Team members must work at least 36 complete shifts between May 28th, 2016 and September
5th, 2016.
 This core value is simple, important and self-explanatory.
Core Value #4: Vigilant eyes are our best defense to protect the parks
WW Honesty property, team member & guest belongings.

Employee Theft: We expect honest employees:

We do not tolerate any type of employee theft. Examples of theft include but are not limited to:
Taking Cash or other payment information
Providing or receiving food/drink/merchandise for less than the authorized price.
Allowing entry into the park for less than the authorized admission fee.
Providing rental tubes for less than the authorized fee.
Unauthorized use of Water World property.
Excess break time/Clocking in for time not actually worked.
Allowing others to use your SplashTag for park entry or discounts.
Using your employee discount to buy food for non-employees or using your discount while off duty.
As part of its ongoing anti-theft program, Water World uses numerous methods including, but not
limited to:
Video Surveillance (visible and hidden cameras to the extent allowed by law).
Undercover investigators working as regular employees or acting as a guest.
Interviews with employees, guests and other traditional investigation methods.
Except as provided by law, employees do not have any expectation of privacy in areas accessible to
other employees, the general public or otherwise in public view. This includes the Time-Out building,
admissions, retail, rental and food stands/locations.

Employees who commit theft, aid or assist others to commit theft or provide false information during an
investigation, will be subject to criminal prosecution. A civil suit may also be brought against such an
employee, and, if a minor, against the employees parents, to recover the value of the theft.

Any employee having knowledge of theft-whether by another employee, guest or other person - should
immediately report the facts known to his/her immediate supervisor. A confidential report may also be
made to the Managing Director of Water World.

Important guidelines for your SplashTag:

Must be worn and visible at all times while working. It tells our guests who you are.
Keep it in your possession at all times and do not allow others to use it. Your benefits are for you
only and not for family or friends.
Fraudulent use of your SplashTag may result in termination of employment.
Report lost/stolen SplashTags to Guest Services immediately at 303-650-7522. Replace for $5.
SplashTags are property of WW and must be surrendered upon request.
Place your SplashTag card within 1 of automated readers at doors/gates to activate the unlocking
mechanism. If your card does not work for entry, contact Guest Services immediately.
Be sure the door/gate closes completely behind you.
Do not scan your SplashTag and allow anyone (even if in uniform) to enter with you. Each team
member must scan their own SplashTag for entry. No exceptions!
Once your SplashTag has been read, your activity is recorded including the door number and
date/time of entry or exit.
Computer & Guest Data:
Water World uses a variety of technologies in our day-to-day operations. Its important for all team
members to understand the acceptable use of these technologies and information. Violation of these
guidelines may result in disciplinary action, including termination of employment.
Computers and network devices are property of Water World and for park related business
only. Downloading or installation of software (of any kind including plug-ins, software, add-
ons), hardware, visiting non-work related (personal) websites and the use of external devices
(including unauthorized portable storage devices) are strictly prohibited unless pre-approved
in writing by Water World Management. Disabling or tampering with any security software or
authentications method (host, network or account) is strictly prohibited and may lead to
disciplinary action, including termination of employment.
Access to and use of any Water World computer or device is permitted by permission of
management only. Guests are not permitted to use these devices at any time. For
security and network maintenance purposes, authorized individuals within Hyland Hills
may monitor equipment, systems and network traffic at any time.
If granted permission to use Water World e-mail as part of your job, e-mail use is limited
to official business only and not for personal use. Solicitation of email for any other email
address, other than that of the poster's account, with the intent to harass or to collect
replies is prohibited. Creating or forwarding "chain letters, advertising or marketing e-
mails are prohibited.
Only Water World approved network devices/computers are permitted. Using any personal
device on the Water World network is strictly prohibited, other than connecting to the
publicly available public Wi-Fi solutions.
Passwords (of any type) are important and personally identify you as the team member
accessing computer resources. Passwords cannot be shared and must be changed
immediately if compromised (and notify your supervisor). Contact your Supervisor for
additional assistance with changing passwords. Sharing passwords is strictly prohibited and
may result in disciplinary action, including termination of employment. Passwords are not to
be stored/posted on or around any workstation.
Users are required to logout and secure all computer assets when not in use.
We value our Guests and make every effort to protect their information. Any document that
contains Guest Information (Name, Address, Phone Number, Credit Card or payment
information, etc.) must be shredded immediately. The recording of any guest data, including
credit card data, is strictly prohibited. Any guest contact information is for use by authorized
team members only and then only in regards to official park business.
Treat all Water World property with respect! If an employee through an act of negligence
damages District property, the cost to repair or replace (including materials and labor) may be
billable to the employee and, if a minor, your parents.
Team members are required to report any suspicious behaviors related to the use of
technology, even those that seem trivial, to their supervisor.
While we strive to provide a reasonable level of privacy, users should be aware that the
data they create on the corporate systems remains the property of Hyland Hills.
 Team Members must be careful what they say and do
Core Value #5: around other team members and guests. No one should be
WW Respect made to feel uncomfortable by another team members
words or actions.

Harassment Guidelines:
Harassment during the course of employment with Hyland Hills Park and Recreation District (the
District), of any staff member by another staff member or by non-staff, with or without loss of income or
other tangible employment action, based on an individuals age, race, color, religion, national origin,
ancestry, gender, sexual orientation, transgender status, disability, or any other status protected by
state or local law, will not be tolerated.

The following are examples of prohibited harassment, but are not intended to include every prohibited
form, by verbal, written, or physical conduct based on or directed at characteristics of the following:

Age: nicknames based on stereotypes or name-calling.

Race or Color: nicknames based on stereotypes, racial slurs, or negative references to racial
customs.
Religion: comments regarding a persons name, religious tradition or religious clothing as well as
religious slurs.
National Origin or Ancestry: comments regarding a persons name, manner of speaking,
customs, language or ethnic slurs.
Gender (Sex): unwelcome gossip or personal comments of a sexual nature, sexually suggestive
or foul language, sexual jokes, whistling, rumors or lies of a sexual nature, demanding sexual
favors, forcing sexual activity by threat of punishment or offer of reward, unwanted
communications such as phone calls, emails or letters, display of pornographic pictures or
objects, offensive touching, pinching, grabbing, kissing or hugging or restraining movement in a
sexual way.
Sexual Orientation: name-calling or mocking.
Disability: imitating manner of speech or movement, and interference with movement or access
to necessary equipment.

All Hyland Hills staff members share the responsibility to ensure that this type of harassment does not
occur at any Hyland Hills facility or program. Hyland Hills expects employees to make a timely complaint
to enable the District to promptly investigate and correct any behavior that may be in violation of this
policy. Any staff member, who believes he/she is a victim of such harassment or witnesses such
harassment of another staff member or guest, must immediately report the harassment to any of the
following who will promptly investigate the matter and take appropriate corrective action:

Immediate supervisor
Any member of the respective department management team
Any member of the Human Resources Department at either hr@hylandhills.org or (303) 650-
7582
Hyland Hills Executive Director (303) 650-7510

If the District determines that an employees behavior is in violation of this policy, appropriate
disciplinary action will be taken against the offending employee, up to and including termination of
employment.

The District prohibits retaliation against an employee for filing a complaint under this policy or for
assisting in a complaint investigation. If you perceive retaliation for making a complaint or your
participation in the investigation, please follow the complaint procedure outlined below. The situation
will be promptly investigated.

Any complaint of retaliation must be reported to any of the following who will promptly investigate the
matter and take appropriate corrective action:

Immediate supervisor
Any member of the respective department management team
Any member of the Human Resources Department at hr@hylandhills.org or (303) 650-7635
Hyland Hills Executive Director (303) 650-7510

Core Value #6: All Team Members are responsible for their own actions.
Our Team Members must be considerate, respectful and act
WW Responsibility appropriately. All actions have a consequence, including
those in social media.

Team Member Code of Conduct:

Water World expects that its team members will exemplify the highest standards of personal conduct
and work performance. Water World team members and guests have the right to work and enjoy their
time at Water World in a positive environment which is free of harassment, threats, intimidation,
violence or any other misconduct. Violent, intimidating, threatening or harassing behavior, or other
misconduct, in any form, will not be tolerated at Water World. I pledge to:
Obey all applicable federal, state and local laws, ordinances and regulations.
Follow all Water World and Hyland Hills Park and Recreation District policies and procedures.
Perform my job in a professional and competent manner.
Report to work on time and ready to work, physically and mentally alert and in proper uniform.
Respect the rights, dignity and feelings of others.
Be civil and respectful in all actions and speech.
Never commit any violent act or threatening speech act against another team member or guest.
Never harass or threaten another team member or guest.
Never intentionally or maliciously damage or destroy District property or the property of another
team member or guest.
Never bring any weapons including but not limited to fireworks, explosives, dangerous chemicals,
or firearms onto Water World or any other Hyland Hills Park and Recreation District property.
Never take, offer or provide, to myself or any other person, anything of value, including free or
reduced admission, food or drink, tube rentals, or gift shop/photo merchandise, without the
consent and knowledge of Water World management.
Never report to work under the influence of drugs or alcohol.
Not to speak directly to any member of the media but refer any media inquiries to my supervisor.
To never re-sell my complimentary employee tickets or discounted tickets.
I further understand that failure to follow these policies and procedures may result in disciplinary
action up to and including termination of employment.

Remember:
Be an ambassador of Water World, both on and off duty, especially when your actions become in
any way public through social media.
If your actions expose Water World to any legal liability or operational, financial or reputational
loss, you may be subject to disciplinary and/or legal action.
 A social networking site is not the appropriate place to make a complaint regarding alleged
discrimination, unlawful harassment, or safety issuessuch complaints must be made consistent
with the complaint procedures listed in this guideline book.

Guidelines for Social Networking:

Use Common Sense: Do not post copyrighted pictures, images, logos, videos, music, etc. on any
social network site without Department Head approval. Do not cite or refer to users, partners or
suppliers without their approval. Do not post proprietary or confidential information.
The Internet is a Public Space: Many eyes fall upon your words and photos, including reporters,
managers, parents and guests, so you must assume that all people will be reading your posts. Keep
in mind, the internet will remember your posts forever.
Respect your Audience: The lines between public and private are blurred on social networks. Do not
use ethnic slurs, personal insults, obscenity, or engage in any conduct that is not acceptable in the
workplace. Please mind your manners when posting comments.
Official Information must be Official: Official District social network sites must be approved by our
Executive Director. All information posted on such District sites must be appropriate for public use
and approved by your Dept. Head. Unless you have permission from a department head, you may
not speak on behalf of the District on District or non-District social media sites.
You are Personally Responsible:
Do not violate the trust of those you are engaging. Be thoughtful of how you present yourself
online. If you are identified as a District staff member, unless officially authorized to communicate
on behalf of the District, you must state that your comments are your own and do not necessarily
reflect the opinions/positions of the District.
Your actions on social media can impact your employment!

A great WWattitude deserves some great perks and no

Core Value #7: place does it better than Water World.
WW Fun

SplashTags are your key to all the perks at Water World!

Free Splash Pass! When off-duty or swimming in the park, you must enter at the front guest entry
turnstiles using your SplashTag.
Save 50% off most food and beverage purchases while in uniform, on-duty.
You receive 25% off purchases at all merchandise locations while in uniform and on duty.
Splash Cash! Add funds to your SplashTag and then use it to make food and merchandise purchases
around the park. You may carry up to a $100 balance on your SplashTag and must add a value of $5
or more in cash ($15 or more when using a credit card) when adding funds. Add value to your
SplashTag at any food or Guest Services location. Remember-- items purchased with your discount
are for team members only (no friends or family members). Discounts apply only when paying with
funds stored on your SplashTag (while in uniform and on-duty).
Free Personal Tube Rental! You may receive 1 free rental tube while off duty (when available).
Discount Tickets! You may purchase up to twenty deeply discounted tickets at Guest Service
locations for friends and family! You must purchase these tickets in person and present your
SplashTag. Tickets are $20 (includes tax) each.
The Walrus Club! A great WWattitude earns you membership in the Walrus Club where you may
receive incentives to local restaurants, attractions and more!
 One of the keys of a great WWattitude is knowledge. Team
Core Value #8: Members should know and understand the park rules,
WW Knowledge guidelines and procedures.

What to do if you are injured while on duty:

If you are injured while on the job, no matter how slight the injury may be, you must report
immediately to your supervisor, even if you dont require medical assistance. You will then be directed
to Water World first aid personnel. If further medical assistance is required, you will be given additional
instructions. Please note: Job related injuries must be treated by Water World designated
providers. Treatment by personal medical care providers may result in loss of workers compensation
benefits. You are responsible for submitting all paperwork you may receive regarding an on-the-job
injury to Time Out.

Where do I go when Im working?

The employee parking lot is located next to the Time-Out building, and is for uniformed, on-duty,
employees who present their SplashTag only. All employees are required to park in this lot (do not
park in the guest lots). You may enter and leave the employee lot at any time. In the event the main
employee parking lot is full, our security team will direct you to an overflow parking lot.
Employees who are swimming/off-duty must park in the guest lot and enter at the front entrance by
showing their SplashTag (you must be off-duty and not reporting to work).
Important! Visitors cannot enter through any employee gate. Bringing any non-employee into the
park through an employee gate (for any reason) may result in termination of employment. All
visitors/friends/family must enter with tickets through the front gate plaza.

The Employee (Time-Out) Building:

Lockers are available on a first-come first-serve basis. Bring your own locks to claim a locker. We
advise you not to bring valuable items or, if you must, do not leave them unattended or unlocked as
we are not responsible for them. We also offer a telephone, water dispenser and pop machines.
Only Team members who are on-duty, in uniform and wearing a SplashTag are allowed in timeout
and service areas.

Rainy Days-should I stay in bed or show up to work?

It rains in Denver. Management tries to make their decision on whether to open or close by 9 a.m. If
you are scheduled to begin work before 9 a.m., you should report to work as scheduled. If the park
closes for the day, you may still be required to work. Make sure you call before making any other
plans. The time clerks may be reached at (303) 650-7525 or visit waterworldcolorado.com. Team
Members who use the When I Work System (and have enabled text notifications) may also receive
text updates regarding park status.

Guest Service & Park Guidelines:

For guest safety, we do not allow glass containers, non-factory sealed beverage containers, alcoholic
beverages, BBQ grills or personal shade structures. All beverage containers must be factory sealed.
While picnics are welcome, we offer a variety of delicious dining options throughout the park
(including Pharaohs Feast All You Care to Eat Dining)!
Only U.S. Coast Guard approved life jackets are permitted in our park. Life jackets are available free
of charge at any Guest Services and most tube exchange locations.
Rainchecks: We will close our attractions when unsafe conditions exist in our immediate area (as
determined by management in conjunction with our weather service). We will re-open when
 weather conditions in our immediate area are safe to do so (we cannot guarantee ideal weather
conditions). In the event we cannot re-open our attractions within 60 minutes, guests receive a full
or mid-day (1:45pm) ticket for a return visit (guest must exchange todays ticket). No refunds are
issued regardless of time spent in the park. While we cannot issue rain check tickets before 60
minutes of attraction closure, we offer a Raincheck Wait List at Guest Services.
Water World is open 10 a.m. - 6 p.m. (weather permitting).
Water World is a smoke-free environment. A guest smoking area is located outside the entry plaza
(under the blue shelter building).
Tubes are provided on all of our attractions that require them. Personal Tube Rentals allow a guest
to bypass tube pick-up lines at the bottom of the single tube attractions and go directly to the top.
The rental tubes may also be used in Thunder Bay (tubes are not provided or required). The cost is
$5 per tube.
Requests for paging can be made at any Guest Services Location. We page every 30 minutes (at the
top and bottom of the hour). We can only page one person per party and we must have a first and
last name.
Guests wishing to exit and re-enter the park can receive a re-entry hand stamp at the designated
turnstiles. To re-enter the park, the guest must show the hand stamp and their same-day admission
ticket. Guests are limited on the number of re-entries per day.
Guests asking about Cabana Rentals, Pharaohs Feast or Tube Valet should stop by any Guest Service
location for information and sales.

Teamwork:
We are all part of the Water World team. Safety and cleanliness are the responsibility of every team
member. Keeping an eye out for anything out of the ordinary that may cause a dangerous situation for
our guests or team members is a crucial part of everyones job. Examples might include a broken
sprinkler head, overflowing trash can, broken sink, inappropriate guest behaviors, lost children or any
guest who needs assistance. Report any issues to your Lead immediately. Water World is known for
being one of the cleanest theme parks in the nation--we depend on all team members to achieve this.
Please be sure to pick up trash as you walk through the parkthis job is not just our Grounds Teams
job, but everyones job!

The Grounds Team Rules.

You are now one of the lucky few to join Water Worlds Greatest Tradition on Water Worlds
Greatest Team. Our best team members all started their careers on the Grounds Team and worked
themselves up through the ranks. They upheld the reputation of the worlds CLEANEST waterpark
and they now leave it in your hands. The Grounds Team will work together throughout the park
doing many exciting jobs including Broom and Dust Pan Tango, I Spy Trash, Table Table on the
Ground, NAS-TOTE races and Lounge Chair Artistry. This will be the first job for many of you and
we are hoping to make it a great experience you will want to return to year after year. We hope to
instill a great work ethic and sense of responsibility through an extremely fun and team oriented
atmosphere where you will have the opportunity to make hundreds of new friends while earning
lots of money. Welcome to the TEAM its going to be an awesome summer.

Work Areas:
The Grounds team will be divided daily into 4 areas to clean and maintain around the park. These
areas are The North Shore, South Beach, The East Coast and the Big Top. Each area is then divided
into smaller sections which the team members will work and rotate through during their shift. All
Grounds team members will have one 30 minute break per day.

Grounds Team Shifts:

Morning Shift: 10am- 2:45pm
Afternoon Shift: 2:30pm-7:15pm (Give or take 15 minutes based on work-load)
THE FILTHY 5:
The Grounds Teams main responsibilities can be summed up as The Filthy 5. These are the 5
priorities all grounds team members must know and follow when working.

#1. BIG TRASH

Big trash can be anything from bottles to pizza boxes, half eaten funnel cakes to discarded
fried chicken bones. Our first priority is to spy it and dispose of it. Big trash is the most noticeable
of all of the trash and must be the first trash cleaned up in every area.

#2. CLEANING TABLES

Depending on the area assigned the second priority will be to clean all of the tables in your
area. Once we have cleaned up the Big Trash, we will grab the table cleaner and towels and wipe
down any of the DIRTY tables. Make sure to use the cleaning solutions appropriately and make
sure to spray away from guests. Those who misuse or waste cleaner will be enrolled in the Grounds
Team discipline program.

#3. SWEEPING
After the Big Trash is picked up and the tables in your area are clean, we will grab the
broom and dust pan and search for anything we can sweep up. The Turf and Under tables are hot
spots for small pieces of food, crumbs, candy wrappers, and other types of trash that cant be
spotted twenty yards away.

#4. TAKING OUT THE TRASH

One rotation per shift will be assigned to check and rotate out trash cans. Team members
will make a quick walk of their areas and look for any trash cans that are over half full. Once they
find a trash can that needs to be rotated they will take it back to the closest compactor and grab a
clean trash can to replace it with. They will then search for the next trash can in need of emptying
and repeat the process until all trash cans in their area have been taken care of. Over the course of
the summer, you will learn the areas where trash cans fill up the fastest and this will be where you
start your half full trash can search.

#5. SPECIAL DUTIES

One rotation per shift will be assigned to special duties; these will include, cleaning the front
entrance, stacking chairs, cleaning Time-out. We will also be helping to clean the bathrooms,
wiping down the sinks, toilets and mirrors as needed, sweeping and squeegeeing the floors.
 When I Work makes scheduling a breeze but keep in mind the
When I Work Guide- first schedule may take a few extra minutes. Use this handy
Submitting guide to submit your availability. We strongly recommend
using a web browser (from either a PC/Mac/Tablet) rather
Availability than the apps.

For your first availability request, you will submit availability for each of the following periods:
May 22-May 28 (Park opens on May 28th so this is the only day you need to mark during this period)
May 29-June 4
June 5-June 11
For this example, we are going to use the period May 29-June 4th!

1) Login to We will send you this link in the next email.

2) On the top right of the screen click on your name and then click on My Availability
3) On the screen that opens, click the Create a Preference button. (Button has been changed)

4) Once you click Advanced Mode, a new area will be available for you to enter info. In the Title Box
type May 29 June 4. For the effective dates make sure to select (from the calendar button),
May 29 and June 4.
5) You will see Sunday (the 29th) through Saturday (the 4th) available for editing. Important! You will
only see the day of week on the left columnthese correspond to the effective dates you entered
(for example Sunday represents the 24th). All schedule periods are listed as Sunday-Saturday in
When I Work.
6) If you need time off during this period, click the unavailable tool on the bottom right corner of the
screen.

Do Not Use the

preferred button!
7) Its time to tell us about your availability:
a) For the days you cannot work at all: click the all-day link. You will see a red box appear for the
entire day. This tells us you cannot work at any point during this day.
b) For the days you can only work a partial day: click the unavailable button and slide the red bar
from either end with your cursor to show the specific times you are unavailable to work that
day. Repeat for any other days/times you need off that week.
c) If you need no time off during this period: you must still create the preference and (due to a
software glitch) mark off a small period of time (for example Sunday night from 10pm-11pm
(were not open then).
8) Once this is done click save in the bottom right. Important-dont skip this step!!
9) Repeat these steps for the rest of the requested time periods, in this case:
May 22nd May 28th (again we are only open on May 28th )
June 5th- June 11th
Tips :
Please remember you need a minimum of 5 full-days of availability per week excluding pre-
approved vacations.
Do not use the preferred button for scheduling (anything you enter with it will be ignored).
When the due date to submit your availability has passed, you will no longer be able to update
availability or save for that period of time.
You will be notified by When I Work when the new schedules are posted and available for
viewing. On your new schedule, you can click on each shift for details on what you will be doing
and where to meet your lead.
The When I Work Apps (for iOS and Android) are useful for viewing your schedule, however, you
must always use a browser to submit availability.
From When I Work you can see open hours, make switch requests and of course see your
schedule!