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Avaya Aura™ Communication

Manager
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ABOUT AVAYA AURA COMMUNICATION MANAGER

Avaya Aura Communication Manager software is the open, highly-reliable and Topic Contents:
extensible IP Telephony foundation on which Avaya delivers Intelligent
Communications to enterprises large and small. Communication Manager ↓ Latest Releases
effectively scales from less than 100 users to as many as 36,000 users on a ↓ Interfaces
single system and to more than one million users on a single network. ↓ Release History
↓ Technical Resources
↓ Additional Resources

Communication Manager is an important component of the Avaya Aura next generation architecture, which consolidates
several previously separate products and new components into a holistic package that makes it easier to buy everything
enterprises need for Unified Communications. Communication Manager software is part of the Avaya Aura Standard Edition
and Enterprise Edition packages, which bring together all the functionality needed for common customer situations with a
simple per user licensing fee.

Designed to run on a variety of Linux-based media servers, Communication Manager provides centralized call control for a
resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices.
It also has several advanced applications built-in, including mobility applications, call center features, advanced conference
calling, and E911 capabilities.

Communication Manager is the foundation for building complete enterprise communication networks by supporting SIP,
H.323 and other industry-standard communications protocols over a variety of different networks. This protocol support
provides centralized voice mail, attendant operations, and call centers across multiple locations.

Avaya Communication Manager is renamed Avaya Aura™ Communication Manager from release 5.2. Avaya Aura adds
powerful new capabilities to Communication Manager, including session management that enables multi-vendor hardware
and software to communicate across the enterprise network. Avaya Aura orchestrates a wide array of communications
applications and systems by decoupling applications from the network. As a result, services can be deployed to users
depending on what they need rather than by where they work or the capabilities of the system to which they are
connected.

Avaya Aura supports single cross-enterprise dial plans and centralized administration, reducing operating costs and
speeding up rollouts of new applications. New aggregated presence features and the inclusion of Avaya one-X™ Unified
Communications interfaces allow businesses to take full advantage of unified communications application and solutions.

For a detailed overview of Avaya Aura Communication Manager, see:

Avaya Aura™ Communication Manager Overview (2.0 MB .pdf)

LATEST RELEASES

Communication Manager Release 5.2.1 Service Pack 2 was made generally available in April 2010. Information about
the releases is available from the Avaya Support site - see the link under Additional Resources below.

INTERFACES

Communication Manager is a highly flexible, feature rich communications platform. While Communication Manager offers a
number of interfaces for administration and reporting, developers should utilize Avaya Aura Application Enablement
Services (AE Services) as the preferred method for application integration and development. For detailed information, API
documentation, SDK and client software downloads and other technical and educational resources for Avaya Aura
Application Enablement Services, go to:

Avaya Aura™ Application Enablement Services

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Avaya - DevConnect Program - Avaya Aura™ Communication... https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=547

RELEASE HISTORY

The following releases of Avaya Aura Communication Manager are available. The latest release only should be used for new
development:

Avaya Aura™ Communication Manager Release 5.2 Contents

- Communication Manager Release 5.2.1 Service Pack 2 (April 2010)
- Communication Manager Release 5.2.1 Service Pack 1 (February 2010)
- Communication Manager Release 5.2.1 Service Pack 0 (November 2009)
- Communication Manager Release 5.2.1 (November 2009)
- Communication Manager Release 5.2 Service Pack 4 (January 2010)
- Communication Manager Release 5.2 Service Pack 3.01 (November 2009)
- Communication Manager Release 5.2 Service Pack 3 (October 2009)
- Communication Manager Release 5.2 Service Pack 2.01 (August 2009)
- Communication Manager Release 5.2 Service Pack 2 (August 2009)
- Communication Manager Release 5.2 Service Pack 1 (June 2009)
- Communication Manager Release 5.2 (May 2009)

TECHNICAL RESOURCES

Remote Labs and Development Environments

DevConnect offers members access to Avaya Aura Communication Manager software through the AE Services and
Communication Manager Remote Lab. For more information go to:

Remote Lab: AE Services & Communication Manager

Gold and Platinum members may procure discounted Communication Manager systems (including phones and gateways)
for development purposes via their procurement benefits.

Legacy Character Coding Mapping Tables

This document contains mapping tables for Communication Manager internal character encodings to standard character
encodings such as ISO 8859. Members will need to use these mapping tables in conversion programs when accessing
Communication Manager legacy fields

Mapping Tables for Communication Manager Legacy Character Encoding (44 KB .pdf)

ADDITIONAL RESOURCES

Additional DevConnect Resources

Avaya Aura™ Application Enablement Services

Avaya Aura™ SIP Enablement Services
Avaya Aura™ Communication Manager Branch
IP and SIP Telephony Endpoints
Directory Enabled Management
Avaya IP Communications Development Environment

Avaya.com & Support.avaya.com Resources

Avaya.com :: Products A-Z :: Avaya Aura

Support.avaya.com :: Products A-Z :: Communication Manager

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