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Customer Support

Handbook 20142015
Welcome to the continually growing
family of Boeing Business Jets operators.

The BBJ Customer Support Handbook is intended to provide you


with key contact information to help support the operation of your
BBJ, BBJ 747-8, BBJ 777, and BBJ 787 aircraft.

The BBJ support teams day-to-day mission is to respond quickly to


your needs, to make it easier for you to do business with Boeing, and
to exceed your expectations in business aviation support.

The 2014/2015 Handbook includes expanded coverage of 24-hour


CustomerSupport contact information and additional listings of
various key Boeing and BBJ contacts.

If you have any comments or suggestions about our product support


or the information contained in this handbook, please feel free to
contact me.

Sincerely,

William J. Koperek
Director, Phone: 1-206-662-4710
Fleet Support Fax: 1-206-662-4330
Mobile: 1-206-930-0466
E-mail: william.j.koperek@boeing.com
Customer Support
24-Hour
24-Hour
Customer Support

Sintra, Portugal
Characteristics
BBJ

BBJ
Characteristics
Weights
Max Takeoff 171,000 lb 77,565 kg
Max Landing 134,000 lb 60,781 kg
Max Zero Fuel 126,000 lb 57,153 kg
Operating Empty 97,740 lb 44,334 kg
Interior Allowance 15,000 lb 6,804 kg
Cabin
Length 79 ft 4 in 24.18 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 816 ft2 75.81 m2
Cargo
Volume 159 ft3 4.5 m3
Fuel
Capacity 10,707 gal 40,530 L
Range
8 Passengers 6,155 nmi 11,399 km
Costs
Operating Costs, USD/hour $3,300

CFM56-7B27E engines.
Range with NBAA reserves.
Costs based on international operations.
24-Hour Customer Support

ALOFT AeroArchitects - Technical Services/AOG Requests


Georgetown, Phone (International): 1-443-691-2966
Delaware (US): 1-877-225-8265
formerly PATS Aircraft Systems

Aviation Patners Boeing (APB) - WInglets


Seattle Phone: 1-800-946-4538 (Support)
1-206-229-4919 (Technical)
1-206-662-5525 (Spares - Boeing)
E-mail: leng@aviationpartners.com

Boeing Operations Center (Technical Issues) - All Models


Seal Beach, CA Phone: 1-206-544-7500
BCS Fax: 1-206-766-5682
E-mail: OperationsCenter@Boeing.com

Boeing Spares (Parts - AOG, Critical Order Entry and Order Status)
Seattle Phone: 1-206-662-5525 (Select 2)
Phone (Spares First Responder): 1-206-662-6650
E-mail: fr@boeing.com

Boeing Component Exchange


Amsterdam Phone: +31-651-472-655
Fax: +1-425-717-1890
E-mail: sepamsterdam@boeing.com

CFM International Inc. / GE Aviation / GE Systems


(for CFMI engine support in Americas, China,
Far-East, Oceania and GE engine support worldwide)
Cincinnati, Ohio Phone: 1-513-552-5387 (International)
Phone: 1-877-456-5387 (US Toll Free)
E-mail: bizjetops@ge.com

Shanghai, China Phone: +86 400 820 6208


Fax: +86 21 6289 0868
E-mail: geae.shanghai@ge.com
5
24-Hour Customer Support

CFM International S.A (Snecma)


(for CFMI engine support in Europe, African and Middle East)
Phone: +33 (0) 1 6414 8888
AOG Fax: +33 (0) 1 6414 8400
E-mail: vip.csc@snecma.fr

Goodrich/Hamilton Sundstrand - Customer Response Center (CRC)


Windsor Locks, Phone (Global): +1-877-808-7575
Connecticut (Outside US) +1-860-654-2500
Fax: +1-860-660-0372

Honeywell Aerospace - Customer & Technical Support


Customer Support Phone: 1-800-601-3099
Technical Support Phone: 1-855-808-6500/1-602-365-6500
E-mail: AeroTechSupport@Honeywell.com

Jeppesen - Technical Support - Also see pg 8 for other Jeppesen contacts.


Denver, Phone (Toll-Free): 1-800-375-4973
Colorado Phone (Direct): 1-303-328-4585
Email: See Jeppesen Web site for link(s)

Kiddie Graviner - Product Support/AOG Service


England Phone: +44 (0) 1753 683245
Fax: +44 (0) 1753 685126


MedAire
Tempe, Phone (Americas): 1-480-333-3700
Arizona (Asia): +65 6330 9534
(Europe): +44 1252 517 951

6
24-Hour Customer Support

Monogram Systems
Carson, California Phone: +1-310-884-7000

Parker Aerospace - Customer Support Operations (CSO)


Irvine, California Phone: 1-949-809-8300

PATS Aircraft Systems - See ALOFT AeroArchitects


Rockwell Collins - Air Transport Systems - Customer Support
Cedar Rapids, Iowa Phone: 1-319-295-5000
E-mail: customersupport@rockwellcollins.com

Snecma - See CFM/Snecma International listing on page 6



Teledyne Controls - Technical Support/AOG Support
Los Angles Phone (US): 1-310-382-5816
(UK): +44 (0) 7699 391 535


UTC Aerospace Systems - Customer Response Center (CRC)
Same as Phone (Global): +1-877-808-7575
Goodrich/ Phone (Outside US) +1-860-654-2500
Hamilton Sunstrand Fax: +1-860-660-0372
contact information

Zodiac Aerospace
France Phone: +33 970 830 830
E-mail: zs.tac@zodiacaerospace.com

7
Jeppesen VIP Plus Services
Fuel discounts and flight planning service providers

Jeppesen World Fuel Services


Volume-based Phone: 1-877-JEPP-VIP (537-7847)
fuel discounts for Direct: 1-866-JET-FUEL (538-3835)
BBJ operators Fax: 1-408-961-5362

Outside US: 1-408-961-2284


1-305-428-8010 (24-Hour)
+44 1293 842435 (UK)
Outside US Fax: +44 1293 842440 (UK)

E-mail: fuel@jeppesen.com

Jeppesen DataPlan, Inc.


International trip planning Phone: 1-877-JEPP-VIP (537-7847)
services Direct: 1-877-JEPP-ITP (537-7487)
Fax: 1-408-961-5362

Outside US: 1-408-963-2000 (US)


+971 4 213 4862 (UAE)

E-mail: ifs@jeppesen.com
ifs_eur@jeppesen.com (UK)
ifs_dxb@jeppesen.com (UAE)

Jeppesen
55 Inverness Drive East Phone: 1-800-553-7750 or
Englewood, CO 80112 1-303-328-4244
USA Fax: 1-303-328-4124

E-mail: ba-customerservice@
jeppesen.com

Web: www.jeppesen.com

Products: BBJ NavData, EFB data, Airway


Manual, Jeppview, fuel,
international trip planning,
flight planning, OPT data

8
24-Hour Customer Support
BBJ Regional Representatives

North America-West
Central/South America Scott C. Lenicka
Ventura, CA
Mobile: +1-805-886-9833
E-mail: scott.c.lenicka@boeing.com

North America-East
and South America Stuart Cole
Dallas, TX
Mobile: +1-404-797-4118
E-mail: stuart.d.cole@boeing.com

Europe/CIS David J. Peterson


Basel, Switzerland
Mobile: +41 79 759 7428
E-mail: david.j.peterson2@boeing.com

Africa/Middle East Richard G. Webb


Abu Dhabi, United Arab Emirates
Mobile: +971 (50) 554 4945
E-mail: richard.g.webb@boeing.com

China Steven Jiang


Mainland, Hong Kong and Beijing, China
Taiwan Mobile: +86 13701204812
E-mail: steven.jiang@boeing.com

Austral-Asia Contacts on Next Page

9
24-Hour Customer Support
Boeing Field Service Offices
Supporting BBJ Customers

Austral-Asia
Jakarta, Indonesia Karl Henry
Boeing Field Service Phone: +62 815 14873078
Office E-mail: bfsjkt1@boeing.com

Seoul, Korea Benjamin Wright


Boeing Field Service Phone: +82 10 4660 0439
Offices E-mail: bfssel-aar@boeing.com

Phill Barton
Phone: +82 (02) 2663 6540
Mobile: +82 (0) 10 3700 7478
E-mail: bfssel-kal@boeing.com

Singapore & Brunei George Shields


Boeing Field Service Phone: +673 233 2094
Office Mobile: +673 721 9582
E-mail: bfsbwn@boeing.com

Sydney, Australia Dave Kellam


Boeing Field Service Phone: +61 466 523 792
Office E-mail: bfssyd1@boeing.com

10
BBJ Family
Heights, lengths, wingspan

BBJ/BBJC
BBJ 2
BBJ 3
12.5m
(41 ft 2 in)

42.11m
(138 ft 2 in)
39.51m
(129 ft 6 in)

33.61m
(110 ft 4 in)

35.91 m
(117 ft 10 in)

11
Contacts
Key

Key
Contacts

Bridal Veil Falls, New Zealand


Characteristics
BBJ 2

BBJ 2
Characteristics
Weights
Max Takeoff 174,200 lb 79,016 kg
Max Landing 146,300 lb 66,361 kg
Max Zero Fuel 138,300 lb 62,732 kg
Operating Empty 103,800 lb 47,083 kg
Interior Allowance 18,000 lb 8,165 kg
Cabin
Length 98 ft 6 in 30.02 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 1,025 ft2 95.23 m2
Cargo
Volume 711 ft3 20.1 m3
Fuel
Capacity 10,442 gal 39,527 L
Range
8 Passengers 5,545 nmi 10,269 km
Costs
Operating Costs, USD/hour $3,500

CFM56-7B27E engines.
Range with NBAA reserves.
Costs based on international operations.
Key Contacts
BBJ and Boeing

BCS Completion Center


Requests (CCR) Focals Leemin Liew BBJ/737NG
Phone: 1-425-266-3838
E-mail: Leemin.Liew@boeing.com

Anna de Senouillet BBJ 777


Phone: 1-425-266-2562
E-mail: annamarie.t.desenouillet@boeing.com

Wendy Jenkins BBJ 747-8


Phone: 1-425-249-1011
E-mail: wendy.e.jenkins@boeing.com

Tina L Ross BBJ 787


Phone: 1-425-223-9601
E-mail: Tina.l.ross@boeing.com

BBJ Contracts James P. Drinkwater


Regional Director, Contracts
Phone: 1-206-544-4522
Mobile: 1-425-263-0178
E-mail: james.p.drinkwater@boeing.com

R. Leo Lyons
Regional Director, Contracts
Phone: 1-206-766-2216
Mobile: 1-206-683-2963
E-mail: richard.l.lyons@boeing.com

Jody Stephens
Regional Director, Contracts
Mobile: 1-425-919-7477
E-mail: jody.k.stephens@boeing.com

BBJ Engineering James Prostka


Chief Engineer
Phone: 1-425-445-7815
E-mail: james.m.prostka@boeing.com
14
Key Contacts
BBJ and Boeing

BBJ Engineering - Continued Amy Wisch


Engineering Technical Lead
Phone: 1-206-407-4959
E-mail: amy.l.wisch@boeing.com

Preat Kansal
777 Engineering
Phone: 1-425-717-9457
E-mail: preat.a.kansal@boeing.com

Brian Ross
737 MAX & 737NG Engineering
Phone: 1-425-237-2735
E-mail: brian.r.ross@boeing.com

787 Engineering Tina L Ross


Phone: 1-425-223-9601
E-mail: tina.l.ross@boeing.com

Certification Michael T. Macri


BBJ Certification Engineer
Phone: 1-425-237-8311
Fax: 1-425-965-8586
Mobile: 1-425-306-5085
E-mail: michael.t.macri@boeing.com

BBJ Flight Operations Rene Gonzalez - Chief Pilot


Mobile: 1-206-393-8821
E-mail: rene.n.gonzalez@boeing.com

Willilliam (Bill) R. Mnich


Chief Technical Pilot
Phone: 1-206-544-9697
Mobile: 1-206-407-9762
E-mail: william.r.mnich@boeing.com

Tony Nogales
Deputy Chief Pilot-Customer Training
Mobile: +1.206.226.7893
E-mail: anthony.l.nogales@boeing.com

15
Key Contacts
BBJ and Boeing

BBJ Greater China Pilots Patrick Garrigan


Phone: +86 10 5925 5588 X 5540
Mobile: +86 138102 46229
E-mail: Patrick.Garrigan@Boeing.com

Completions and Jeff Barstow
Modifications Activities Director, Operations
Phone: 1-206-662-4740
Mobile: 1-206-304-6784
E-mail: jeffrey.s.barstow@boeing.com

John Sveinsson
BBJ Completions Manager - 777
Phone: 1-206-662-4720
Mobile: 1-206-226-1113
E-mail: john.b.sveinsson@boeing.com

Mark F. Garvin
BBJ Completions Manager - 737NG
Phone: 1-206-662-4780
Mobile: 1-425-445-2493
E-mail: mark.f.garvin@boeing.com

Dan Webb
BBJ Completions Manager - 787
Phone: 1-206-375-3530
Mobile: 1-206-375-3530
E-mail: daniel.webb@boeing.com

James T. Rial
BBJ Completions Manager - 747
Phone: 1-425-314-6408
E-mail: james.t.rial@boeing.com

Trent Degnan
Business Operations
Phone: 1-425-237-0904
Mobile: 1-425-281-7408
E-mail: trent.t.degnan@boeing.com
16
Key Contacts
BBJ and Boeing

Customer Engineering John M. Malarkey - BBJ (737NG)


Phone: 1-425-260-4943
Fax: 1-425-965-3965
E-mail: john.m.malarkey@boeing.com

Mehrdad Khademi - BBJ 747-8/777


Phone: 1-206-437-6073
E-mail: mehrdad.khademi@boeing.com

Marcus Langenegger - 787 BBJ


Phone: 1-425-294-3137
Mobile: 1-425-387-4630
E-mail: marcus.s.langenegger@boeing.com

Patrick Fahey - Modifications - CAS


Phone: 1-425-717-8101
Mobile: 1-425-750-6676
Fax: 1-425-717-3416
E-mail: patrick.c.fahey@boeing.com

Contractural & Data Services (CDS)


Support for ordering Phone: 1-206-544-5000
and distribution of
technical and Online Submit through myboeingfleet.com
engineering materials Requests using the Service Requests (SR)
(service bulletins, for Support: Application. To ensure propery
IPC, AMM, etc.) routing to CDS, select: Product
Type Choose DataOrdering
Formerly Data & Services and Distribution Product Choose
Management (DSM) Data and Services Catalog

17
Key Contacts
BBJ and Boeing

Electronic Flight Bag Suzanne Bagdon


Deployment Manager Mobile: 1-206-377-9594
E-mail: suzanne.e.bagdon@boeing.com

Fleet Support William J. Koperek


Director, Fleet Support
Phone: 1-206-662-4710
Mobile: 1-206-930-0466
E-mail: william.j.koperek@boeing.com

Eric A. Lilley
Fleet Support Specialist
Phone: 1-425-717-2631
Mobile: 1-206-856-5531
E-mail: eric.a.lilley@boeing.com

Jacqye Jones
Spares Account Manager
Phone: 1-206-544-7005
E-mail: jacqye.d.jones@boeing.com

Flight Operations Engineering (FLOE)


Send in your questions via a BCS
Service Request. FLOE support has
moved to Southern California.
There are now multiple FLOE
engineers that support BBJ.

Ground Support Equipment Carey Vorhies


Maintenance & Ground Phone: 1-562-797-3532
Operations Systems (MGOS) E-mail: carey.r.vorhies@boeing.com

James Stuhler-Jr
Phone: 1-562-797-3529
E-mail: james.r.stuhler-jr@boeing.com

18
Key Contacts
BBJ and Boeing

Intellectual Property Licensing Cory J. Hill


Phone: 1-206-544-1869
E-mail: cory.j.hill@boeing.com

Maintenance Programs Anmer Sumortin - BBJ (737NG)


Engineering Phone: 1-562-797-1755
E-mail: anmer.sumortin@boeing.com

Maciej (Matthew) Razniewski - 747-8


Phone: 1-562-797-4048
E-mail: maciej.j.razniewski@boeing.com

Lloyd Horton - BBJ 787


Phone: 1-206-544-3717
E-mail: Lloyd.Horton@Boeing.com

Marketing Charles E. Colburn


Director of Marketing
Phone: 1-206-662-4660
Mobile: 1-206-290-3556
E-mail: charles.e.colburn@boeing.com

Daniel R. Alfus
Regional Director, Marketing
Phone: 1-206-662-4750
E-mail: daniel.r.alfus@boeing.com

Andrew Gough
BBJ Brand Manager
Phone: 1-425-237-7856
Mobile: 1-206-388-7641
E-mail: andrew.s.gough@boeing.com

MyBoeingFleet and BBJ Community Web Site Access


Digital Data Phone: 1-206-544-9990
Customer Support E-mail: ddcs@boeing.com
(DDCS) Web: MyBoeingFleet, Contact Us
menu in header,
select option 3 or use the MBF
Service Requests form
19
Key Contacts
BBJ and Boeing

Sales David Longridge


President
Phone: 1-206-662-4300
E-mail: david.c.longridge@boeing.com

Jeff S. Dunn
Deputy to President
and Business Director
Mobile: 1-206-683-4918
Fax: 1-206-662-4330
E-mail: jeff.s.dunn@boeing.com

Greater China, Bing Li


South Korea Sales Director
Mobile: 1-425-344-7145
International Mobile: +86 1381 146-1339
Fax: 1-206-662-4330
E-mail: Bing.Li2@boeing.com

USA, Canada, Michael R. Curtis


Northern Europe, Sales Director
and Russia Mobile: 1-206-930-1394
Office: 1-206-662-4617
Fax: 1-206-662-4330
E-mail: michael.r.curtis2@boeing.com

Latin America, Carlos P. Horan


Africa, and Sales Director
Southern Europe Office: 1-206-662-4608
Mobile: 1-206-755-3690
Fax: 1-206-662-4330
E-mail: carlos.p.horan@boeing.com

Middle East Robert A. Johnstone


Vice President, Middle East
Mobile: 1-206-306-5567
International Mobile: +966 50 540 9372
Phone: +966 11 276 2127
Fax: +966-11 276 2199
E-mail: robert.a.johnstone@boeing.com
20
Key Contacts
BBJ and Boeing

Sales - Continued
Asia-Pacific, India, Taso Chrisafis
and Japan Sales Director
Mobile: 1-206-229-1056
Fax: 1-206-662-4330
E-mail: taso.chrisafis@boeing.com

Thailand, Burma, Teresa Mach


Cambodia, Vietnam Sales Director &
and Philippines Sales Program Manager
Phone: 1-206-662-2990
Mobile: 1-206-226-8831
Fax: 1-206-662-4330
E-mail: teresa.h.mach@boeing.com

Sales Commercial
Aviation Services (CAS) Joseph S Atofau
Sales Director
Phone: 1-425-237-5601
Mobile: 1-206-384-5613
Fax: 1-425-717-1978
E-mail: joseph.s.atofau@boeing.com

Service Ready Marc Hall


Regional Director
BCA Sales Operations
Phone: 1-206-766-5419
Mobile: 1-206-409-4853
E-mail: marc.f.hall@boeing.com

Richard V. Thorgrimson
Regional Director
BCA Sales Operations
Phone: 1-206-766-2398
E-mail: richard.v.thorgrimson@boeing.com

21
Key Contacts
BBJ and Boeing

Spares (Material Management) Jacqye Jones


Spares Account Manager
Phone: 1-206-544-7005
E-mail: jacqye.d.jones@boeing.com

Supplier Management Dave Morrow


Mobile: 1-206-708-4650
E-mail: david.r.morrow@boeing.com

Robin Vanderende
Phone: 1-425-266-4830
E-mail: robin.l.vanderende@boeing.com

Warranty Jeanne Daley


Regional Manager
BCA Contracts - Warranty
Phone: 1-206-291-0898
E-mail: jeanne.m.daley@boeing.com

BBJ Mailing Address Boeing Business Jets


(Not to be used P.O. Box 3707, MC 1E-77
for aircraft parts) Seattle, WA 98124-2207
FYI: Boeing Building 7-73.2


BBJ Shipping Address Boeing Business Jets
(Not to be used c/o Clay Lacy Aviation
for aircraft parts) 8285 Perimeter Rd. So., 2nd Floor
Seattle, WA 98108
Phone: 1-206-662-4300

22
BBJ MAX
Heights, lengths, wingspan

BBJ MAX 8
BBJ MAX 9
12.5m
(41 ft 2 in)

42.1m
(138 ft 2 in)

39.5m
(129 ft 6 in)

35.91 m
(117 ft 10 in)

23
Spares

Reykjavik, Iceland

Spares
BBJ 3
Characteristics

Characteristics
BBJ 3

Weights
Max Takeoff 187,700 lb 85,139 kg
Max Landing 157,300 lb 71,350 kg
Max Zero Fuel 149,300 lb 67,721 kg
Operating Empty 111,650 lb 50,644 kg
Interior Allowance 21,000 lb 9,525 kg
Cabin
Length 107 ft 2 in 32.66 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 1,120 ft2 104 m2
Cargo
Volume 872 ft3 24.7 m3
Fuel
Capacity 10,966 gal 41,511 L
Range
8 Passengers 5,435 nmi 10,066 km
Costs
Operating Costs, USD/hour $3,750

CFM56-7B27E engines.
Range with NBAA reserves.
Costs based on international operations.
Spares

BBJ Spares Focal Jacqye Jones


Customer Account Manager
Phone: 1-206-544-7005
E-mail: jacqye.d.jones@boeing.com

BBJ Component Exchange & Spares Program Information

Boeing has created two programs for our BBJ community to receive spare
parts. One is through our Component Services Program (CSP), which
will provide used rotable parts in exchange unserviceable rotable parts.
The other is through our Spares program that will provide new parts at a
market-competitive price.

BBJ Component Exchange Program


Contact information: 24 hour exchange order coverage
Email: sepamsterdam@boeing.com
PH: +31-651-472-655 (Amsterdam)
Fax: 1-425-717-1890

General Guidelines/ Customer Responsibility


Place written requests or follow all verbal requests for exchanges with
a written document. This gives Boeing clear instructions as to what the
customer wants. This also benefits the customer if there is any question of
whether the customer requested a purchase or an exchange.

Steps for requesting exchange parts


1. The preferred method to ensure prompt service is to submit a written
exchange request by email to: sepamsterdam@boeing.com and follow
up with a call to Boeing (Amsterdam) at +31-651-472-655.
Please follow up all emails and faxes with a phone call to ensure receipt
of order.
2. Identify yourself as a BBJ customer and provide your Boeing Spares
three-letter customer code.
3. Specify that you would like an exchange from the BBJ exchange
program.

26
Spares

BBJ Component Exchange Program - Continued

4. Identify the aircraft for which you are requesting an exchange against
(e.g., YG100 Aircraft S/N 12345).
5. Provide purchase order number.
6. Provide a ship-to address, with contact information for receiving party,
handling agent (if required), and customer contact person.
7. BBJ owner/operators are responsible for all shipping charges. Define
your preferred method of shipment and a specific courier number (i.e.,
DHL account # 99999999).
8. Provide contact information, phone number, and/or e-mail for Boeing to
provide status and shipping information.
9. Return off unit to Boeing within four days and provide the return
shipping details to sepamsterdam@boeing.com
Component Services Program 737NG (CSP)
Anthony Fokker Business Park ( Hal 3B )
Door number 22
Fokkerweg 300 1438
AN OUDE MEER
The Netherlands
Exchange Part Ordering Information:
BBJ customers must have a BBJ Exchange program contract agreement
on file and if an MRO is odering the parts then an Assignment of Agent
must also be on file.
Return Part Information Required in addition to items 1 - 9 above include:
10. Part number and Part serial number
11. Aircraft registration from which the component was removed
12. Date of component installation (if known)
13. Date of component removal
14. Reason for component removal
- On-aircraft testing and/or fault notification details required
- INOP, Unserviceable or non-technical explanations are not sufficient
reasons, detail fault information needed
15. Flight hours and cycles of the removed component TSN/CSN
16. Original Customer Exchange Order Number (if known)

27
Spares

BBJ Spares - Steps for Placing a new Spares Order

Purchase Orders (PO) for spares parts can be placed two ways:
1. 24-hour phone: 1-206-662-6650.
2. Online: Part Page via MyBoeingFleet.
Please have the following information ready:
Three-letter Spares Code (e.g. ABC or 1AB).
Aircraft tail number or Serial number (e.g.YG100/ SN 12345).
Purchase Order number - This is a number that is generated by
the customer.
Part Number.
Quantity.
Order Priority.

Ordering priorities are as follows:


AOG - Aircraft On Ground - aircraft registry designation, serial
number or tail number required on the purchase order.
Critical (CRT) - Imminent AOG or work stoppage.
Expedite (EXP) - Parts required in less than normal lead time.
Routine (RTN) - Parts required on a routine basis.

Ship To Code or Address:


Preferred Method of Shipping (FEDEX, UPS, courier).

If Service Bulletin Kits


To avoid delay in processing orders for service bulletin kits, please
provide your modification/maintenance schedule including airplane
serial numbers when placing your orders. To ensure fair distribution when
customer demand is greater than kit availability, we will base
allocation of kits on customer schedules. If a schedule is not provided, your
order may be suspended.

28
Spares

Steps for AOG Situation or Order Escalations

If you have an airplane on the ground or a work stoppage, please call


1-206-662-6650 immediately with the following information. This infor-
mation will also be asked if you would like to escalate your order due to a
commit date that does not meet your demand date:
1. What is the aircraft serial number?
2. What is your aircraft situation in detail (e.g.,heavy check, incident, etc.)?
3. Please advise the date the part is needed on dock to support your
schedule.
4. Please advise the date the aircraft is scheduled to return to revenue
service or the date work stoppage will occur.
5. Can this installation be deferred? If so, what is the expiration date?
6. Is the quantity youve ordered the amount you require to support this
urgent requirement, or can a lesser quantity meet this need? Please
advise.
7. If this requirement is in support of an engine, please provide the engine
serial number.
8. Please provide 24-hour contact information (name, phone, and email
address).

29
Spares & Parts Exchange - Boeing

Boeing Spares 24-hour coverage


AOG and critical Phone (Parts): 1-206-662-5525 (Select 2)
order entry, 1-206-662-6650
order status Fax (Parts): 1-206-662-7145
(Seattle) E-mail: fr@boeing.com

Boeing Component Exchange Program


Amsterdam Phone: +31-651-472-655
Fax : 1-425-717-1890
E-mail: sepamsterdam@boeing.com

Boeing Data and Services Management (DSM)


Support for ordering Phone: 1-206-544-5000
and distribution of
technical and Online
engineering materials Requests
(service bulletins, for Support: Submit through myboeingfleet.com
IPC AMM, etc.) using the Service Requests (SR)
Application. To ensure proper
routing to DSM, select:
Product Type Choose Data
Ordering and Distribution
Product Choose Data and
Services Catalog

Boeing Spares PART Page


Access problems, Phone: 1-206-544-7333
technical problems E-mail: boeingpartpage@boeing.com

See next pages for Supplier Spare Parts information.

30
Spares - Suppliers

ALOFT AeroArchitects
Phone: 1-443-691-2966 (International)
Formerly PATS Aircraft Systems 1-877-225-8265 (US)

Aviation Patners Boeing (APB) - WInglets


Seattle Phone: 1-206-662-5525 (Spares - Boeing)
1-206-662-6650

CFM
CFM56-7 new spares USA (GE)
Phone: +1-513-552-5387 (International)
Phone: +1-877-456-5387 (US Toll Free)
E-mail: bizjetops@ge.com

China (GE)
Phone: +86 400 820 6208
Fax: +86 21 6289 0868
Email: geae.shanghai@ge.com

France (Snecma)
Phone: +33 (0) 1 6414 8888
AOG Fax: +33 (0) 1 6414 8400
E-mail: vip.csc@snecma.fr

CFM Materials
Used engine spares/ Phone: +1-214-988-6700
LRUs/components E-mail: customer.service@cfmmaterials.com

GE Aviation Materials (GEAM)


Used engine spares/ Phone: +1-214-960-3400
LRUs/components AOG: +1-513-552-3272 (Fleet Support)
Fax: +1-214-960-3413
E-mail: geam.cs@ae.ge.com

31
Spares - Suppliers

Parker Aerospace Customer Support Operations


14300 Alton Parkway Spares Phone: 1-949-809-8414
Irvine, CA 92618 Fax: 1-949-272-3255
USA Spares E-mail: CRC@parker.com
Quotes (RFQ) Phone: 1-949-809-8200
Quotes (RFQ) E-mail: aerospacerfq@parker.com


PATS Aircraft Systems - See ALOFT AeroArchitects


Shannon Engine Support (SES))
CFM56-7 engine leasing Phone: +353 61 706356
Fax: +353 61 360614
E-mail: marketing@ses.ie
Regional contacts:
Americas Phone: +353 61 706301
EMEA Phone: +353 61 706356
CEE/Russia Phone: + 36 12661189
APAC Phone: +65 6326 3935
China Phone: + 86 1065185186

Support Air Kurt Krafka


3191 West Tech Blvd Phone: +1-937-885-0580
Miamisburg, OH 45342 Fax: +1-937-885-1772
USA 24-7 AOG Desk: +1-937-361-8769
E-mail: kkrafka@supportair.com

Trade-Air UK Andrew Newland-Deanus


The Merlin Centre Technical Director
County Oak Way Phone: +44 1293 560666 (24 hour)
Gatwick Airport Mobile: +44 7710 662150
West Sussex RH11 7XA E-mail: andrew@trade-air.co.uk
United Kingdom Web: www.trade-air.co.uk

Trade-Air USA Carola Lang - General Manager


10441 NW 28 Street Phone: 1-305-592-3977
Unit 107 Mobile: 1-305-505-2382
Miami, FL 33172 E-mail: carola@trade-air.co.uk
USA
32
Supplier/Service
Partners Support

Bavaria, Germany

Partners Support
Supplier/Service
BBJ C
Characteristics
Weights
Max Takeoff 171,000 lb 77,565 kg
Max Landing 134,000 lb 60,781 kg
Max Zero Fuel 126,000 lb 57,153 kg
Operating Empty 95,440 lb 43,291 kg
Characteristics

Business Class Interior


BBJ C

Cabin
Length 79 ft 4 in 24.18 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 816 ft2 75.81 m2
Cargo
Volume 275 ft3 7.8 m3
Fuel
Capacity 9,923 gal 37,563 L
Range
50 Passengers 5,460 nmi 10,112 km
Costs
Operating Costs, USD/hour $3,260

CFM56-7B27E engines.
Cargo mode volume is 3,059 ft3 (86.6 m3).
Range with NBAA reserves.
Costs based on international operations.
Supplier/Service Partners Support

ALOFT AeroArchitects Mark Ryan


Delaware Coastal Airport VP of Hangar Operations
21652 Nanticoke Avenue Phone: 1-302-253-6334
Georgetown, DE 19947 Mobile: 1-302-542-3126
USA E-mail: Mark.Ryan@aloftmailcom

Formerly PATS Web: www.aloftaeroarchitects.com


Aircraft Systems
24 Hours: 1-877-BBJ-TANK (225-8265)
1-877-728-7278
Outside USA: 1-443-691-2966 (On Call)

Product: Auxiliary fuel systems

AMES Mickael Villermet


(Aircraft Maintenance Manager
Engineering Services) Phone: +33 673 463 762
8, avenue de Bale Fax: +33 369 770 038
F-68300 SAINT-LOUIS E-mail: mickael@amesonline.fr
France
Web: www.amesonline.fr

Services: CAMO, maintenance tracking


and planning, records review,
maintenance programs,
configuration management

Aviation Partners Boeing (APB) Dean Kumasaka


2811 S. 102nd Street Engineering Manager
Suite 200 Engineering: 1-206-229-4919 (24/7 Support)
Seattle, WA 98168 Parts: 1-206-662-5525 (Boeing Spares)
USA E-mail: leng@aviationpartners.com

Web: www.aviationpartnersboeing.com

Product: Winglets

35
Supplier/Service Partners Support

CAMP Systems International Kevin Ryan


999 Marconi Avenue VP Strategic Partnerships
Ronkonkoma, NY 11779 Phone: 1-631-588-3200
USA 1-603-377-7100
Toll free: 1-877-411-CAMP
Fax: 1-631-588-3294
Mobile: 1-305-323-6239
E-mail: kryan@campsystems.com

Web: www.campsystems.com

Phillip Stewart
Manager, Large Aircraft Group
Phone: 1-631-588-3200
Toll free: 1-877-411-CAMP
Mobile: 1-631-834-9522
E-mail: pstewart@campsystems.com

CDG, a Boeing Company Ryan Lindsay


Building 4.4 Global Director - Technical
Frimley Business Park UK Mobile: +44-7834-518286
Camberley, Surrey,
GU16 7SR E-mail: RLindsay@cdgnow.com
UK Ryan.Lindsay@boeing.com
Sales@cdgnow.com
4060 N. Lakewood Blvd
Building 801, 5th Floor Web: www.cdgnow.com
Long Beach, CA 90808
Services: Interior Design Engineering &
Certification, ICA Documentation,
EASA STCs, EASA Minor Change
Approvals (EASA.21J.536)
Reconfigurations

36
Supplier/Service Partners Support

CFM International
Web: www.cfmaeroengines.com
Products: CFM56-7B/LEAP engines, Spares,
On-Wing Support, Engine
maintenance program

CFMI Inc. (GE) Akhtar Naqvi


One Neumann Way, MD U6 Customer Support Manager
Cincinnati, OH 45215 Phone: +1 513-552-4369
USA Mobile: +1 513-325-2928
E-mail: akhtar.naqvi@ge.com

GE OnPoint Solution Steve McManus


Sales Director
Phone: +1 513-552-2936
Mobile: +1 513-378-2637
Email: steve.mcmanus@ge.com

CFMI S.A. (Snecma) Nathalie Delangue


Site de Melun - Montereau Regional Customer Support
Manager
B.P. 1936 Phone: +33 1 64 14 80 50
F-77019 Melun CEDEX Mobile: +33 6 79 43 04 85
France Email: nathalie.delangue@snecma.fr

Snecma Services Lucas Aardenburg
VP Sales
Phone: +1 305-206-6561
Email: lucas.aardenburg@snecma.fr

37
Supplier/Service Partners Support

Crane Aerospace, Hydro-Aire Nancy Pinkston


3000 Winona Avenue Manager, Aftermarket
Burbank, CA 91504 Phone: 1-818-526-2586
USA 24 Hours: 1-818-526-2500 or -2600
E-mail: nancy.pinkston@craneaecom

Web: www.craneae.com

Products: Antiskid and brake control

Crane Aerospace, Lear Romec Jim Nolish


241 South Abbe Road Manager, Product Support
Elyria, OH 44036-4014 Phone: 1-440-284-5431
USA E-mail: jim.nolish@craneae.com
Web: www.craneae.com
24 Hours: 1-440-323-3211

Products: Engine lube, scavenge pumps,


and fuel boost

Crane Aerospace, ELDEC Greg Jones


16700 13th Avenue West Manager, Product Support
Lynnwood, WA 98046 Phone: 1-425-743-8473
USA Spares: 1-888-236-5165 or 1-818-526-2500
E-mail: gregory.jones@craneae.com
Web: www.craneae.com
24 Hours: 1-425-743-8100

Products: Sensing, power, fuel flow transmitters

Delta TechOps Edward Toth


Technical Operations and Sales Manager Line Maintenance
1010 Delta Blvd Contracts
Atlanta, GA 30320 Phone: 1-404-773-1319
USA Fax: 1-404-714-9283
Mobile: 1-404-626-2993
E-mail: ed.toth@delta.com
Line Contract Desk: 1-404-715-5366

Products: Overhauls/airframe, components,


CFM56-7 engines, and APUs
38
Supplier/Service Partners Support

Flightdocs Greg Heine


12600 Corporate Lakes Drive VP of Business Development
Suite 7 Toll Free: 1-800-747-4560
Fort Myers, FL 33913 Phone: 1-239-390-3199
USA E-mail: gheine@flightdocs.com
Web: www.flightdocs.com

Products & Services: Electronic Maintenance Tracking,


Custom Maintenance Inspection
Programs, Custom MEL Programs,
Inventory Control

GE Business Jet Operations Center (BJOC)


Web: www.geaviation.com/bga
24 Hours (US Toll Free): 1-877-456-5387
24 Hours (International) 1-513-552-5387
E-mail: bizjetops@ge.com

GE On-Wing Support: 1-513-552-3272
GE Services Web: www.geaviation.com/ows

Product: CFM56 and GE engines

For GE Engine Services, see Maintenance Facilities section.

GE Aviation/CFMI Inc./Systems Akhtar Naqvi


One Neumann Way, MD 450 Customer Support Manager
Cincinnati, OH 45215 Americas and Asia Region
USA Phone: 1-513-552-4369
Mobile: 1-513-325-2928
E-mail: akhtar.naqvi@ge.com

Goodrich - Customer Response Center (CRC)


101 Waco Street Phone: 1-877-808-7575 (Global)
Troy, OH 45373 1-860-654-2500 (Outside US)
USA E-mail: CRC@utas.utccom

A United Technologies Web: www.utcaerospacesystems.com


Aerospace System (UTAS)
Company Products: Wheels and brakes
39
Supplier/Service Partners Support

Granitize Aviation International Rick Hall


11022 Vulcan St. Director of Sales
South Gate, CA 90280 Phone: 1-562-923-5438
USA 1-800-553-6866
E-mail: Rhall@granitizeaviation.com
Web: www.granitizeaviation.com

Products: Xzilon 3 AECIcorrosion inhibitor


for brightwork and paint protection,
waxes, polishes, cleaners and
metal polishes for exterior/interior


Hamilton Sundstrand Aerospace - Customer Response Center (CRC)
4747 Harrison Avenue Phone: 1-860-654-2500 (Outside US)
MC 255-6 1-877-808-7575 (US)
Rockford, IL 61125
E-mail: CRC@utas.utccom
A United Technologies Web: www.utcaerospacesystems.com
Aerospace System (UTAS)
Company Products: Integrated drive generator (IDG),
generator control unit (GCU),
bus control unit (BCU), cabin
pressurization control system -
see Nord Micro information

Honeywell Aerospace - Technical Support


24/7 Worldwide Phone: 1-800-601-3099
24/7 Technical Support Phone: 1-855-808-6500/1-602-365-6500
E-mail: aerotechsupport@honeywell.com
Honeywell Mobile Apps: http://aerospace.honeywell.com/MobileApp
Web: www.myaerospace.com

Products: APU, bleed system, displays,
electric power systems, NGS, flight
controls, FMS, lighting, navigation,
Satcom, CMS/IFE

Honeywell Sales T. John Glakas, Sr.


Sales Manager
Phone: 1-602-684-6317
E-mail: johnny.glakas@honeywell.com

40
Supplier/Service Partners Support

Jeppesen
55 Inverness Drive East Phone: 1-800-553-7750 or
Englewood, CO 80112 Phone: 1-303-328-4244
USA Fax: 1-303-328-4124
E-mail: ba-customerservice@jeppesen.com

Web: www.jeppesen.com

Products: BBJ NavData, EFB data, Airway
Manual, Jeppview, fuel,
international trip planning,
flight planning, OPT data

Jet Brella
6849 Hayvenhurst Avenue Phone: 1-818-780-1769
Van Nuys, CA 91406 Fax: 1-818-994-9456
USA E-mail: sales@jetbrella.com
info@jetbrella.com

Web: www.jetbrella.com and


www.aeronasch.com

24 Hours: 1-818-780-1769 voice mail



Products: CFM56-7 Jet Brella engine
cover kits, seat covers, and
cockpit pedestal covers

Jetology GmbH Bernhard Prokop


Esslinggasse 2/2 Director
1010 Vienna Mobile: +43 676 848 155 160
Austria
Web: www.jetology.aero

Services: CAMO, Aircraft Management,
Technical Authoring, Completion
Supervision, Auditing,
Entry-Into-Service Support

41
Supplier/Service Partners Support


Kidde Aerospace and Defense Mary DeStaffan
4200 Airport Drive Global Aftermarket Manager
Building B Phone: 1-252-246-7085
Wilson, NC 27896 Fax: 1-252-246-7185
24 Hours: 1-252-230-5624
E-mail: mary.destaffan@utas.utc.com
A UTAS Company
Web: www.kiddeaerospace.com

Products: Cargo compartment


smoke detection and fire
extinguishing system

Kidde Graviner Ltd. David Rennie


Mathisen Way Customer Service Manager
Poyle Road, Colnbrook Phone: +44 (0)1753 766249
Slough, Berkshire Fax: +44 (0)1753 685126
SL3 OHB E-mail: david.rennie@utas.utc.com
United Kingdom
Web: www.kiddegraviner.com
A UTAS Company
John OBrien
Technical Support Manager
Phone: +44 (0)1753 766128
E-mail: john.obrien@utas.utc.com

Products: Fire Protection Systems

MedAire, Inc. Jeff Dickey


1250 West Washington St. Director, Strategic Partnerships
Suite 442 Phone: 1-480-333-3735
Tempe, AZ 85281 Fax: 1-480-333-3592
USA Mobile: 1-480-282-2536
E-mail: jeffrey.dickey@medaire.com

Web: www.medaire.com

24 Hours: 1-602-417-3333 (MedLink


non-emergency)

Products: Medical emergency training,


aircraft first aid kit, automated
defibrillator, MedLink 24/7,
medical support
42
Supplier/Service Partners Support

Messier-Bugatti-Dowty Benoit Loirat


Inovel Parc Sud Marketing & Sales Manager
7, rue General Valerie Andre Phone: +65 9654 7886
78140 Velizy-Villacoublay
France AOG : aogcsc@safranmbd.com
AOG Phone: 1 404 305 2626 (Americas)
+65 6245 5688 (Asia Pacific)
+33 1 55 21 25 90 (EAME)
AOG Fax: +33 1 46 29 18 18 or 88 80

Technical Publications E-mail: tech-pub@safranmbd.com

Web: www.safranmbd.com

Products: Wheels and brakes

Monogram Systems Linda Carrillo


1500 Glenn Curtiss Street Customer Services
Carson, CA 90746-4012 Phone: 1-310-884-7028
USA Fax: 1-310-884-7328
E-mail: linda.carrillo@zodiacaerospace.com
A Zodiac Aerospace
Company Web: www.zodiacaerospace.com

24 Hours: 1-310-884-7000
Products supported by Linda: Airstairs, crew seats, lavatories,
vacuum waste systems

Brittany Murray
Customer Services
Phone: 1-714-861-7444
E-mail: Brittany.Murry.EXT@zodiacaerospace.com
Products supported by Brittany: Chillers, trash compactors,
galley inserts

43
Supplier/Service Partners Support

Nord Micro AG & Co. OHG Kai Liebig


Victor-Slotosch-Strasse 20 Director, Sales and Customer
60388 Frankfurt Support
Germany Phone: +49 6109 303 240
Mobile: +49 16090623615
A UTAS Company E-mail: kai.liebig@utas.utc.com

Product: Cabin pressurization control system

Parker Aerospace Todd VanMeekeren


14300 Alton Parkway Customer Support Operations
Irvine, CA 92618 Phone: 1-949-809-8246
USA Fax: 1-949-809-8696
E-mail: todd.vanmeekeren@parker.com

Parker Spares Justin Cram


Spares Phone: 1-949-809-8487
Spares Fax: 1-949-809-8696
Spares E-mail: ILS.Sales@parker.com

Parker Hydraulic Systems Keith Katje


Kalamazoo, MI Phone: 1-269-384-3757
USA E-mail: keith.katje@parker.com

Web: www.parker.com

24 Hours: 1-949-851-HELP (4357)

Products: Hydraulic actuators for flap, slat,


nosewheel steering (NWS),
thrust reverser (TR), rudder

PATS Aircraft Systems - See ALOFT AeroArchitects

44
Supplier/Service Partners Support

Rockwell Collins - Air Transport Systems - Support


24-Hour: 1-319-295-5000
E-mail: customersupport@rockwellcollins.com

Web: www.rockwellcollins.com

Products: Technical, Parts, Publications, Soft-


ware & AOG support for communica-
tion, navigation, surveillance, weather
radar, flight control & cabin (air show)
systems, heads-up Guidance System
(HGS)

Tracey Sullivan - Rockwell Collins - BBJ Sales Account Manager


Phone: 1-909-568-4581
E-mail: tracey.sullivan@rockwellcollins.com

Rockwell Collins HGS Michael Packard


27300 SW Parkway Ave. Product Support Manager
P.O. Box 3230 Phone: 1-503-404-0926
Wilsonville, OR 97070 E-mail: michael.packard@rockwellcollins.com
Product: Head-up Guidance System (HGS)

Rockwell Collins International Inc. Middle East and Africa


Media One Hotel Tower Office: +971 4 4230200
25th Floor
Office 503 Mark S. Gibbins
Dubai Media City, Office: +971 4 4230203
UAE Mobile: +971-50-6254627
E-mail: mark.gibbins@rockwellcollins.com

David A. Bennett
Office: +971 4 4230205
Mobile: +971 50 4593826
E-mail: david.bennett@rockwellcollins.com

Alcino da Costa e Silva


Office: +971 4 4230213
Mobile: +971 55 1506374
E-mail: alcino.da.costa@rockwellcollins.com
45
Supplier/Service Partners Support

Support Air Kurt Krafka


3191 West Tech Blvd Phone: +1-937-885-0580
Miamisburg, OH 45342 Fax: +1-937-885-1772
USA 24-7 AOG Desk: +1-937-361-8769
E-mail: kkrafka@supportair.com

Products: FAA accredited. 24/7 AOG Desk.


Supplier of consumable & rotable
components on sale, exchange or
loan basis. Also experienced in
material consignment services &
component repair management

Teledyne Controls (TeleLink) Ian Glen


501 Continental Boulevard Director, Customer Support
El Segundo, CA 90245 Phone: 1-310-765-3639
USA Mobile: 1-310-999-1480
E-mail: iglen@teledyne.com

Web: www.teledyne-controls.com

Teledyne Field Support Contacts: Teledyne website provides


regional Teledyne Field Support
Engineer contact information

24 Hours: 1-310-382-5816 (USA)


+44 (0) 7699-391 535 (UK)

Products: Airplane condition monitoring


system, digital flight data
acquisition unit (DFDAU),TeleLink,
MagnaStar, eADL, Wireless Quick
Access Recorder (WQAR)

Teledyne Sales Mark Shoemaker


Senior Director
Phone: 1-310-765-3638
Mobile: 1-310-466-4174
E-mail: Mark.Shoemaker@teledyne.com

46
Supplier/Service Partners Support

Texas Air Composites Brady McGuinness


15050 Trinity Blvd Director of Sales and Marketing
Fort Worth, TX 76155 Phone: 1-972-709-2866
USA Email: bmcguinness@texasaircomposites.com
Web: www.texasaircomposites.com

Products: Repair of composite ducts,


fairings, winglets, reverse sleeves

Trade-Air UK Andrew Newland-Deanus


The Merlin Centre Technical Director
County Oak Way Phone: +44 1293 560666 (24 hour)
Gatwick Airport Fax: +44 1293 562887
West Sussex RH11 7XA Mobile: +44 7710 662150
United Kingdom E-mail: andrew@trade-air.co.uk
Web: www.trade-air.co.uk

Product: 24/7 Spare parts support, Rotable


and Expendable parts for
Repair, exchange or outright
purchase, Warranty Exchange
administration and SB kit
procurement services

Trade-Air USA Carola Lang


10441 NW 28 Street General Manager
Unit 107 Phone: 1-305-592-3977
Miami, FL 33172 Mobile: 1-305-505-2382
USA Fax: 1-305-592-0265
E-mail: carola@trade-air.co.uk

Product: Same as above for Trade-Air UK

47
Supplier/Service Partners Support

Universal Weather & Aviation


8787 Tallyho Road Phone: 1-800-793-1295 (North America)
Houston, Texas or 1-800-231-5600 ext. 3300
77061-3420 Phone: 1-713-378-2778 (Worldwide)
USA or 1-713-944-1622 ext. 3300
E-mail: customercarecenter@univ-wea.com
Web: www.universalweather.com

Products: Trip planning and support, global


ground handling, fuel program,
flight planning, ACARS/Datalink,
Satellite Communications

48
Warranty

Sondre Stromfjord, Greenland

Warranty
BBJ MAX 8
Characteristics
Weights
Max Takeoff 181,200 lb 82,191 kg
Max Landing 152,800 lb 69,309 kg
Max Zero Fuel 145,400 lb 65,952 kg
Operating Empty 110,000 lb 49,895 kg
Interior Allowance 18,000 lb 8,165 kg
Cabin
Length 98 ft 6 in 30.02 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 1,025 ft2 95.23 m2
Cargo
Volume 713 ft3 20.2 m3
Characteristics

Fuel
BBJ MAX 8

Capacity 10,420 gal 39,444 L


Range
8 Passengers 6,555 nmi 12,140 km

LEAP-1B engines.
Range with NBAA reserves.
Preliminary data.
Warranty
BBJ Warranty Policies Guide

Section 1: Warranty Basics - Terminology


Aircraft General Terms Agreement (AGTA): The contractual terms that apply
to all aircraft purchase agreements.
Authorized Agent: Third party appointed by customer to per-
form corrections and to administer warranties.
Boeing Product: Any part that is manufactured by Boeing or manufactured
to Boeings detailed design.
Buyer Furnished Equipment (BFE): Equipment furnished by the customer
for installation in the aircraft.
Customer Services General Terms Agreement (CSGTA): Terms and condi-
tions that apply, after aircraft delivery, to the sale or lease of parts, tools and
services.
Defect: A term describing a discrepancy identified during the applicable
warranty period for airplane(s) on which the discrepant condition is found.
Direct Labor: Labor spent to access, remove, repair, inspect, reassemble,
reinstall, and test a component.
Direct Materials: Non-repairable and non-reusable items such as parts,
gaskets, grease, sealant, and adhesives installed or used when making a
correction.
Lost Time: Examples of lost time include time to adjust workplace (e.g.,
troubleshooting, shifting interiors around to get at a floor panel), time to
schedule the work, time to cure the materials, time to find the tools, and
time for ground spotters (cherry pickers and other high-lift devices). The
Boeing Warranty does not cover lost time or consequential damage.
MyBoeingFleet (MBF): A secure web portal available to aircraft owners,
operators, and third parties. It provides access to information essential to
the operation of Boeing aircraft. The warranty claims page is located on
MyBoeingFleet.
Original Equipment Manufacturer (OEM): The supplier that owns the design
and manufactures the product.
Product Support and Assurance Agreement (PSAA): A negotiated
agreement between Boeing and suppliers of Seller Furnished Equip-
ment that is available to customers describing product support, including
warranty.
Purchase Agreement (PA): The contract for the purchase of aircraft.
Seller Furnished Equipment (SFE): Equipment furnished by Boeing for
installation in the airplane.

51
Warranty
BBJ Warranty Policies Guide

Section 1: Warranty Basics - Terminology - Continued

Seller Purchased Equipment (SPE): Equipment purchased by Boeing on the


customers behalf with cost and terms negotiated by the customer.
Warranty Documentation
The warranty is documented In Exhibit C of the Aircraft General Terms
Agreement (AGTA), or Exhibit B of the aircraft Purchase Agreement (PA).
The warranty for spare parts and services is found in the Customer
Services General Terms Agreement (CSGTA).
Per Exhibit C of the aircraft Purchase Agreement, Boeing warrants
that the covered components of the green aircraft will conform to the
detail specification and will be free of defects in material, process of
manufacture, and workmanship, including the workmanship used to install
supplier products and engines, and be free from defects in design.
Warranty Remedies
Once a defective condition is confirmed and the appropriate warranty
process is followed, remedies may include:
1. Reimbursement of reasonable costs of direct materials and hands-on,
direct labor to correct the condition.
2. Reimbursement of customers freight charges, excluding customs
duties, fees, and the like.
3. Other remedies as defined in Program Letters, service bulletins,
and service letters. Reimbursement is provided in the form of a credit
memorandum that may be used only for the purchase of goods and
services.
Note: Parts that are not designed and manufactured to Boeings detail
design are excluded from coverage under the Boeing warranty.
Warranty Rights
The party filing a warranty claim must have the right to file a claim. The
claimant, authorized agent or third party filing on behalf of the customer
must have submitted, and Boeing must have received and signed, an
express written agreement to assign warranty rights and be bound by
and comply with all applicable terms and conditions of the AGTA. This is
typically called an assignment of rights agreement or assignment of agent
agreement.
If assistance is required in ascertaining warranty rights and/or preparing
an assignment of rights/agent agreement, please contact your BBJ Re-
gional Contracts Director.
52
Warranty
BBJ Warranty Policies Guide

Completion and Maintenance Centers Filing Warranty Claims on Behalf of


Operator

If a Completion Center or Maintenance Center is asked to perform warranty


work, the customer may request the Completion/Maintenance Center to
file warranty claims on their behalf. As stated in the Warranty Rights para-
graph above, Boeing requires a signed assignment of rights/agent which
authorizes the Completion/Maintenance Center to submit claims.
Warranty claims must provide a detailed breakdown of the direct labor, by
task, and the direct materials by part number, quantity, and actual part &
material prices, (no markup). To ensure the most accurate and fair reim-
bursement, please ensure the Completion/Maintenance Center includes
this information with all claims.
Boeing will reimburse only the direct labor at the Boeing warranty labor
rate and direct material (not to exceed the then-current Boeing sell-
ing price). Often the amount paid under warranty is less than what the
Completion/Maintenance Center charges as Boeing reimbursement
excludes maintenance provider profit, overhead charges, setup charges,
material markups, handling fees, and the like. The difference between war-
ranty reimbursement and the Completion/Maintenance Center invoice is
respectfully deferred to the customer.

Online Claim System

Boeing recommends using the Warranty claims page on MBF for ease in
filing claims, viewing the most recent warranty news, and obtaining copies
of claim-related documents and credit memos. This convenient page also
allows customers to submit warranty claims directly to SFE suppliers.
1. Ask your Electronic Access Administrator for access to the Warranty
claims page on MBF.
2. Use the Warranty claims page to:
E-mail your Boeing Warranty Regional Manager.
Submit claims.
See the most recent Program Letters.
Get reports on claims filed on your fleet.

53
Warranty
BBJ Warranty Policies Guide

Section 2: How and Where to File a Claim

Claims should be filed in accordance with exhibit C of the Aircraft Purchase


Agreement using the online warranty claim process through MyBoeing-
Fleet. To sign up for online warranty filing, please contact your internal
Electronic Access focal.
If filing a claim manually, please fill out the claim form to the best of your
ability and send by fax, mail, or e-mail to the address listed in the warranty
contact section. Please be sure to attach any supporting documentation or
invoices that pertain to the claim. If you have any questions on how to file a
claim, please contact your Boeing Warranty Regional Manager.

Types of Claims
1. Boeing Service bulletin or service letter.
2. Boeing design, material, workmanship, or conformance to the detail
specification that are not related to a service bulletin or service letter.
3. Boeing Service Life Policy (SLP) is filed against specified covered compo-
nents of aircraft primary structure once the original aircraft warranty has
expired.

Submittal of Claims
Claims must be received within the following time limits:
1. Service bulletin/service letter remedies will expire eight years after pub-
lication and the claims should be submitted as soon as possible after
completion of the work on your in warranty aircraft (preferably within
1-year from when incoporation was completed).
2. For non-service bulletin/service letter claims the defect must be discov-
ered while the aircraft is in warranty. The claim must be filed
no more than 180 days after the warranty expires.
3. Service Life Policy claims must notify Boeing in writing of the failure
within three months after it is discovered.

Service Bulletin/Letter Industry Support Information Statement

Each service bulletin or service letter has an industry support information


statement that describes if warranty remedies are available, what they are,
and identifies the in warranty date for the applicable remedies.

54
Warranty
BBJ Warranty Policies Guide

For example:

B. Industry Support Information


Boeing warranty remedies are available for aircraft in warranty as of Janu-
ary 1, 2010. For task hour reimbursement for aircraft in warranty as of that
date, send a warranty claim to Boeing Warranty and Product Assurance
Contracts.
To determine whether your aircraft are eligible for warranty remedies:
Aircraft must be included in the service bulletin or service letter
effectivity.
To determine which of your affected aircraft are in warranty, deduct
the warranty term from the in warranty date, published in the service
bulletin or service letter Industry Support Information Statement.

Service Bulletin and Service Letter Parts


Please review the industry support statement of the SB or SL to determine
procurement information on parts. Some parts are provided free of charge
and some are reimbursable under warranty, meaning the operator needs
to issue a purchase order and pay for the parts up front. In this case, a
warranty claim is filed for parts and labor after the work has been accom-
plished. The operator will be responsible for paying the sales tax (if appli-
cable) and parts invoices on these Service Bulletins and Letters in advance
of warranty disposition.

Repair Options
The customer has the option to perform their own repairs, send the Boeing
part to the Boeing Repair Center, or use a third party for the repair. Boeing
requires only that the customer follow Boeings written instructions and
acceptable industry practices and that repairs be made by a certified main-
tenance provider. When sending a part to Boeing for repair, the customer
should work directly with the Boeing Repair Center focal for repair order
information and schedules.

Repair Services Contact Information:

E-mail: Repairs@boeing.com

55
Warranty

Section 3: Non Boeing Components and Supplier Claims

In addition to the Boeing warranty, the components provided by other


suppliers have their own individual warranties. Parts not manufactured
to Boeings design are warranted by the Seller Furnished Equipment, (SFE),
supplier. Boeing does not administer or manage any supplier warranties.
Customers are responsible for submitting claims, including claims for BFE,
SPE and engines, to suppliers.
If a SFE supplier is not complying with its contractual obligation, and the
customer has made reasonable efforts to resolve the issue with the SFE
supplier, please contact the Boeing Warranty Regional Manager for as-
sistance.
SFE Supplier Warranty Terms
The Product Support and Assurance Agreement, (PSAA), is available
for review on the MBF Supplier Customer Support page. The PSAA
establishes the minimum level of support by our SFE suppliers in the area
of product support, spare parts supply, component reliability
guarantees, supplier accountability, and warranty.
SFE Supplier Component Repairs
As with Boeing parts, the customer has the option to repair SFE supplier
components, but we strongly suggest that customers contact the
supplier directly prior to any repair action. Contact information is
available through the Product Support Supplier Directory through the MBF
Maintenance Documents page or contact your Warranty Regional Manager
for assistance in determining a supplier contact.
After coordinating with the supplier, the customer can forward the
unserviceable part on a warranty repair order to the supplier for
warranty repair consideration or for engineering evaluation if necessary.
The Boeing Repair Center can also process repair orders on supplier parts.
Customers are responsible for filing claims for labor and freight with the
supplier. Repairs not covered by the suppliers warranty are subject to sup-
plier repair charges and a Boeing handling fee.
You may contact the Boeing Repair Center at: repairs@boeing.com

Jeanne Daley
Regional Manager - BCA Contracts - Warranty
Phone: 1-206-291-0898
E-mail: jeanne.m.daley@boeing.com

56
Authorized Warranty
Service Centers

Lisbon, Portugal

Authorized Warranty
Service Centers
BBJ MAX 9
Characteristics
Weights
Max Takeoff 194,700 lb 88,314 kg
Max Landing 163,900 lb 74,344 kg
Max Zero Fuel 156,500 lb 70,987 kg
Operating Empty 118,080 lb 53,560 kg
Interior Allowance 21,000 lb 9,525 kg
Cabin
Length 107 ft 2 in 32.66 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 1,120 ft2 104 m2
Cargo
Volume 874 ft3 24.7 m3
Fuel
Capacity 10,944 gal 41,427 L
Range
8 Passengers 6,375 nmi 11,807 km

LEAP-1B engines.
Range with NBAA reserves.
Preliminary data.
Characteristics
BBJ MAX 9
Authorized Warranty
Service Centers
To provide service and support to our customers around the world,
Boeing Business Jets (BBJ) has agreements with several companies that
have been designated as BBJ Authorized Warranty Service Centers. BBJ
customers may have warranty repair work performed on their BBJ aircraft
at any of the following locations:

ALOFT AeroArchitects Georgetown, Delaware


Alsalam Aircraft Company Riyadh, Saudi Arabia
AMAC Aerospace AG Basel, Switzerland
Associated Air Center Dallas, Texas
Comlux America Indianapolis, Indiana
Jet Aviation Basel, Switzerland
Jet Aviation Dubai, UAE
Jet Aviation Geneva, Switzerland
Lufthansa Technik Hamburg, Germany

All of the listed BBJ Authorized Warranty Service Centers organizations


have experience maintaining BBJ aircraft. Information relating to the capa-
bilities of the BBJ Authorized Warranty Service Centers has been provided
by the individual Service Centers and these services are listed for reference.
Operators should contact the Service Centers directly to determine current
capabilities and how they match operator needs. BBJ does not maintain
oversight of all the capabilities at each facility.

BBJ Authorized Warranty Service Centers Warranty

Please review the warranty instructions included in the Warranty section


of this handbook for specific warranty information. In the case of a BBJ Au-
thorized Warranty Service Center, an Owner Appointment of AgentWar-
ranty and Customer Service Matters form may be executed,
allowing the center to file warranty claims on behalf of BBJ customers. Ser-
vice Center charges, if any, for labor and parts over and above the Boeing
allowances provided on individual service bulletins remain the responsibil-
ity of the BBJ operator.

59
Authorized Warranty
Service Centers
ALOFT AeroArchitects Mark Ryan
Delaware Coastal Airport Vice President of
21652 Nanticoke Avenue Hangar Operations
Georgetown, DE 19947 Phone: 1-302-253-6334
USA 24-Hour: 1-877-225-8265 or 1-877-728-7278
Outside USA: 1-443-691-2966 On Call
Formerly Fax: 1-302-855-0793
PATS Aircraft Systems Mobile: 1-302-542-3126
E-mail: Mark.Ryan@aloftmail.com

Web: www.aloftaeroarchitects.com

Approvals: FAA P7UR1160,


UAE GCAA,
Bermuda DCAAMO
Saudi GACA
EASA
Aruba
Kuwait DGCA

Checks: A, B, C, D

Facilities
Hangars: 4
Hangar size: 180,000 ft2

Services
Overhauls/heavy repair: Airframe

Special capabilities: Avionics upgrades, BBJ service


center, interior completions,
modifications, engineering and
certification services

Additional services: Design, manufacture, and


installation of auxiliary
fuel systems, line and base
maintenance for 737 aircraft,
ODA certification

60
Authorized Warranty
Service Centers
Alsalam Aircraft Company Musaed Alghamdi
P.O. Box 8012 Business Development
Riyadh 11482 Phone: +966 1 8742222 Ext 2004
King Khaled Intl. Airport Mobile: +966 500106978
Kingdom of Saudi Arabia Fax: +966 1 220 0199
E-mail: mal-ghamdi@alsalam.aero

Web: www.alsalam.aero

Approvals: GACA Saudi Arabia


FAA and EASA

Checks: A, B, C, D
CPCP/Aging Aircraft
Service Bulletin/Airworthiness
Directive Compliance
Paint

Hangers: 3

Services
Overhauls/heavy repair: Airframe only

Special capabilities: VIP refitting/refurbishment,


modifications, composites,
entertainment/avionics upgrades,
interior design, manufacturing,
strip and paint, engineering/DER
services

Additional services: Nondestructive testing (NDT),


SFAR-88, logistics and engineering

61
Authorized Warranty
Service Centers
AMAC Aerospace AG Ruedi Kurz
Henric Petri -Strasse 35 Director
CH-4010 Basel Maintenance and Production
Switzerland Phone: +41 58 310 32 12
Fax: +41 58 310 31 35
Mobile: +41 79 205 64 90
E-mail: rudi.kurz@amacaerospace.com

Web: www.amacaerospace.com

24/7 Contact: Dejvid Paripovic


Manager Base Maintenance Boeing
Phone: +41 58 310 31 37
Mobile: +41 79 537 41 99
E-mail: dejvid.paripovic@amacaerospace.com

Approvals: EASA 145.0363
EASA DO Part 21 Subpart J
EASA PO Part 21 Subpart G
UAE - Design Organization
Approval

Part 145 MRO (Bermuda, Cayman
Islands, Aruba, UAE, Qatar, Nigeria,
Chad, Gabon, Saudia Arabia
Russia, Brazil, Oman, Swaziland,
Cameroon, Equatorial Guinea, USA)

Checks: Line maintenanceHeavy base
maintenance checks

CAMO Approvals: EASA Part M-CAMO


Bermuda OTAR Part 39
Cayman OTAR Part 39
UAE GCAA CAR M

Special capabilities: Interior completion, interior


refurbishment, Avionics and IFE
upgrades, Level 3 Non Destructive
Testing (NDT), Wheel shop,
Batteries, Welding,
and Structural Repairs

62
Authorized Warranty
Service Centers
Associated Air Center Gene Carter
Love Field Vice President of MRO Sales
8321 Lemmon Ave. Phone: 1-972-559-7040
Dallas, TX 75209 Fax: 1-214-351-2375
USA Mobile: 1-214-882-2297
E-mail: gene.carter@associated.aero

Web: www.associated.aero

Customer Support: Cesar Pinon


Customer Support Manager
Office: 1-972-559-7057
Mobile: 1-214-392-5861
E:mail cesar.pinon@associated.aero

AOG Support: Gene Carter


Mobile: 1-214-882-2297

Approvals: FAA TX2R203L, EASA Part-145


DAS-710437-SW, CAA (Bermuda),
Chinese, Aruba, UAE, Cayman
Islands, Kuwait, Nigeria and Oman
Ukraine

Checks: A, B, C, D, 12-year,
CPCP/aging aircraft,
service bulletin/airworthiness
directives compliance

Facilities
Hangars: 3
Hangar size: 212,000 ft2

Services
Overhauls/heavy repair: Airframe, CFM56-7B full MRO
capabilities

Special capabilities: Entertainment/avionics upgrades,


interior design, manufacturing,
refurbishment, modifications,
engineering/DER services

Additional services: Nondestructive testing (NDT),


SFAR-88
63
Authorized Warranty
Service Centers
Comlux America Richard Morgan
2910 S. High School Road Vice President of Production
Indianapolis, Indiana (IN) Phone: +1-317-474-7370 ext 1258
USA Mobile: +1-317-345-4307
E-mail: Richard.Morgan@comluxaviation.us

Johannes Seeger
Head of MRO Programs
Phone: +1-317-474-7370 ext 1383
Mobile: +1-317-209-6921
E-mail: Johannes.Seeger@comlux.com

Web: www.comluxaviation.com

Customer Support: Allana Garcez


Warranty Project Manager
Office: +1-317-472-7370 ext.1388
Mobile: +1-317-793-8907
E:mail Allana.garcez@comluxaviation.us

AOG Support Mike Deroo


Maintenance Manager
Mobile: +1-317-418-9457

Approvals: FAA Repair Station 2CXR457B,


EASA Part 145, Saudi Arabia (GACA)
Bermuda, Brazil, Republic of Korea,
Kazakhstan, also ISO 9001:2008
+AS9100C certified

Checks: A, B, and C-checks

Facilities: 3 Hangars - 300,600 Sq feet/27,871
Sq meters (Total) Capacity for
BBJ Narrow and Wide Body aircraft

Inspections/Heavy Repair: Structural repairs, Airframe, and
systems

Services: Interior Design, Interior
Completions (fully integrated with
all internal back shops),
Refurbishments, Avionics and IFE
Upgrades
64
Authorized Warranty
Service Centers
Jet Aviation AGBasel Estelle Thorin
Flughafenstrasse Director Maintenance Operations
P.O. Box 214 Phone: +41 58 158 4721
CH-4030 Basel Airport Fax: +41 58 158 4792
Switzerland Mobile: +41 79 501 4017
E-mail: estelle.thorin@jetaviation.ch

Web: www.jetaviation.com

Additional 24/7 Contacts
Switchboard: +41 58 158 4112 or 4113
Duty Manager: +41 79 320 8839
Duty Supervisor Boeing: +41 79-831 4027
QC/QA Manager: +41 79-831 6632
EMEA & Asia AOG Service Hotline: +41 58 158 4848

Approvals: FAA, EASA Part 145, 21G, 21J
Saudi Arabia, UAE, Qatar, Nigeria,
South Africa, Bermuda, Cayman
Islands, Canada, Aruba,
Kazakhstan

Checks: A, B, C, D

Facilities
Hangars: 8
Hangar size: 350,000 ft2

Services
Overhauls/heavy repair: Airframe, components, systems

Special capabilities: Avionics upgrades, interior
design and refurbishment,
modifications, strip and paint,
engineering services

Additional Services: Nondestructive testing (NDT),
line and base maintenance,
material and logistics support,
AOG help desk

65
Authorized Warranty
Service Centers
Jet AviationDubai
Dubai 24-Hour Phone: +971 4 299 4464
International Airport Fax: +971 4 299 4484
P.O. Box 84933
Dubai, UAE

Maintenance Duty Mobile: +971 50 552 5487


Director of Maintenance Mobile: +971 50 658 2292

Web: www.jetaviation.com

Approvals: UAE GCAA, FAA, and EASA


Bermuda, Cayman, Saudi Arabia
PCA

Checks: A, B, C

Services: Line and base maintenance,


retrofits/upgrades, materials
and logistics support, private
aircraft handling, full interior
refurbishing capability

Line Maintenance available on


demand at Dubai World Central
Airport (DWC)
Jet Aviation AG
Geneva Airport Branch Cyril Martiniere
17, Route De Pr-Bois Managing Director/Accountable
P.O. Box 456 Manager
CH-1215 Geneva Airport Phone: +41 58 158 1000
Switzerland Mobile: +41 79 794 51 99
Fax: +41 58 158 1115
E-mail: cyril.martiniere@jetaviation.ch

Web: www.jetaviation.com


Additional 24/7 Contacts
Switchboard: +41 58 158 1111
Duty Manager: +41 79 202 8740
Duty MCC +41 79 551 4201

66
Authorized Warranty
Service Centers

Lufthansa Technik AG Hamburg Christian Reck


HAM WY/K Director, Customer Service &
Weg beim Jger 193 Government Programs VIP &
P.O. Box 630300 Executive Jet Maintenance
D-22313 Hamburg Phone: +49 40 5070 2957
Germany 24-Hour: +49 40 5070 64000
E-mail: christian.reck@lht.dlh.de

Web: www.lufthansa-technik.com

Approvals: FAA DLAY225D and TXR203L


EASA DE.145.0001
GACA MO-114F (Saudi Arabia)
GCAA EM/DLH/89 (UAE)
CAAC (China), Bermuda, Cayman,
Aruba and many more

Checks: Full MRO Services: Line Maintenance
& Base Maintenenace, Service
Bulletins, CPCP, Aging Aircraft
Programs

Other locations: Frankfurt, Munich, Berlin

Services
Overhauls/heavy repair: Airframe, components, engine
CFM56-7, APU, landing gear &
hydraulics

Special capabilities: Cabin entertainment & avionics


upgrades, interior refurbishment
and (major) modifications, aircraft
connectivity (e.g. KA Band installa-
tion), cabin design studies and
consultancy, on-site support
(mobile aircraft and cabin services,
VIP cabin assembly & smart repairs)

Additional services: Engineering services (CAMO


& CAMO support) for airframe, components and engines, aircraft pre
purchase inspection consultancy, logistics, FBO services in Germany and
western Europe, VIP cabin deep cleaning & refreshment services, nonde-
structive testing (NDT) also on-site, composite repairs, technical training,
provisioning of on-board engineers.
67
Completion
Centers
Completion
Centers

Hoi An, Vietnam


Characteristics
BBJ 747-8

BBJ 747-8
Characteristics
Weights
Max Takeoff 987,000 lb 447,696 kg
Max Landing 688,000 lb 312,072 kg
Max Zero Fuel 651,000 lb 295,289 kg
Operating Empty 536,100 lb 243,171 kg
Interior Allowance 100,000 lb 45,359 kg
Cabin
Length 207 ft 6 in 63.2 m
Width 20 ft 1 in 6.1 m
Height 7 ft 10 in 2.4 m
Cabin Area 4,786 ft2 444.6 m2
Cargo
Volume 6,940 ft3 196.5 m3
Fuel
Capacity 63,034 gal 238,609 L
Range
100 Passengers 8,875 nmi 16,437 km
Costs
Operating Costs, USD/hour $13,480

Range with NBAA reserves.


Costs based on international operations.
Completion Centers

The following modification facilities are licensed by Boeing to


accomplish interior completions. These facilities have experience
designing, installing, and certifying executive/VIP interiors for green trans-
port category aircraft. Note, however, that Boeing does not
recommend nor endorse these firms, nor do we follow performance
or maintain an ongoing awareness of each firms capability.

*Aircraft completion types offered,


does not indicate experience.
**Denotes that this facility is a
BBJ Authorized Warranty ServiceCenter.
***Center has accomplished three or more green completions of aircraft
type.
Modification Centers
Additional facilities are licensed to accomplish modification and
refurbishments, up to but exclusive of green completions.

Completion Center Firms


A list of Completion Center Firms can be provided upon request. Please
contact the the BBJ Completions Managers listed below, depending on
your airplane model of interest. Note: Boeing does not recommend or
endorse anyone on the list, nor do we follow performance or maintain
an on-going awareness of each firms capability. Boeing makes no
representations as to the adequacy or quality of performance regarding
the individual and/or companies on the list.
John Sveinsson
BBJ Completions Manager - 777
E-mail: john.b.sveinsson@boeing.com
Mark F. Garvin
BBJ Completions Manager - 737NG
E-mail: mark.f.garvin@boeing.com
Dan Webb
BBJ Completions Manager - 787
E-mail: daniel.webb@boeing.com

James T. Rial
BBJ Completions Manager - 747
E-mail: james.t.rial@boeing.com

70
Completion Centers

AERIA Luxury Interiors Chris Mason


A Division of VT San Antonio VP of Sales & Marketing for
Aerospace Completions
9800 John Saunders Road Mobile: 1-210-394-9591
San Antonio, TX 78216 E-mail: chris.mason@VT-SAA.com
USA
Web: www.aeriainteriors.com
Aircraft Completions: BBJ*

Air France Industries, BL.ML Jean-Marc Salomon


581 rue de l-Europe VP Key Account & VIP Sales
BP7 F-93352 Aeroport Le Marketing & Sales Director
Bourget Cedex, France Phone: +33 (0)1 49 34 87 07
Fax: +33 (0)1 49 34 89 31
Mobile: +33 (0)6 75 01 91 74
E-mail: jmsalomon@airfrance.fr

Web: airfranceindustries.airfrance.com
Aircraft Completions: BBJ*

ALOFT AeroArchitects** John Eichten


Deleware Coastal Airport Senior Vice President, Sales &
21652 Nanticoke Avenue Marketing
Georgetown, DE 19947 Office: 1-302-253-6132
USA Mobile: 1-302-236-3667
E-mail: John.Eichten@aloftmail.com

formerly PATS Aircraft Systems Matthew Hill
VP, Business Development
Office: 1-302-253-6372
Mobile: 1-302-752-8007
E-mail: Matthew.Hill@aloftmailcom

Web: www.aloftaeroarchitects.com
Aircraft Completions: BBJ***

*Aircraft completion types offered, does not indicate experience.


**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.

71
Completion Centers

AMAC Aerospace AG Bernd Schramm


Henric PetriStrasse 35 Group Chief Operating Officer
CH-4051 Phone: +41 58 310 32 10 or 31 31
Basel, Switzerland Basel Fax: +41 58 310 31 35
Switzerland Mobile: +41 79 748 87 89
E-mail: bernd.schramm@
amacaerospace.com

Web: www.amacaerospace.com
Aircraft Completions: BBJ*, Widebody*

Associated Air Center** Patricio Altuna


Love Field Executive Vice President
8321 Lemmon Avenue Sales and Marketing
Dallas, TX 75209 Phone: 1-972-559-7039
USA Main Office 1-214-350-4111
Mobile: 1-214-385-3055
E-mail: patricio.altuna@associated.aero

Web: www.associated.aero
Aircraft Completions: BBJ***, Widebody***


BizJet International, Inc. Brian Barber
Member of Lufthansa VP Sales and Marketing
Technik Group Phone: 1-918-281-7474
Tulsa International Airport Mobile: 1-918-640-0805
3515 N. Sheridan Road E-mail: bbarber@bizjet.com
Tulsa, OK 74115
USA Web: www.bizjet.com
Aircraft Completions: BBJ***

*Aircraft completion types offered, does not indicate experience.


**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.

72
Completion Centers

Comlux America LLC** Scott Meyer


2910 S. High School Rd Chief Executive Officer
Indianapolis, IN Main Office: 1-317-472-7370
46241-4933 Fax: 1-317-227-5578
USA E-mail: scott.meyer@comlux.com

Web: www.comluxaviation.com
Aircraft Completions: BBJ***

Fokker Services B.V. Johan van Dorst


Aviolandalaan 31 Sales Director Aircraft
4631 RP Hoogerheide Conversions and Completions
P.O. Box 3 Phone: +31(0) 164-618410
4630 AA Hoogerheide Fax: +31(0) 164-618699
The Netherlands Mobile: +31(0) 622-571973
E-mail: johan.vandorst@fokker.com

Eric Cuppen
Director Aircraft Completions &
Conversions
Phone: +31(0) 164 618 497
Mobile: +31(0) 6 1055 9175
E-mail: eric.cuppen@fokker.com

Web: www.fokkerservices.com
Aircraft Completions: BBJ*

GDC TECHNICS Jackie Martinez


607 N. Frank Luke Drive Marketing Executive
San Antonio, TX 78226 Phone: 1-210-496-5614
USA E-mail: Jacqueline.martinez@gdctechnics.com

& Web: www.gdctechnics.com
Aircraft Completions: BBJ***, Widebody*
2060 Eagle Parkway
Fort Worth, TX 76117
USA

*Aircraft completion types offered, does not indicate experience.


**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.

73
Completion Centers

Greenpoint Technologies Chad D. Thorne


4600 Carillon Point Senior Director, Sales
Kirkland, WA 98033 Phone: +1-425-803-4909
USA Mobile: +1-425-623-0075
E-mail: cthorne@greenpnt.com

Web: www.greenpnt.com
Web: www.zodiacaerospace.com/en
Aircraft Completions: BBJ***, Widebody***

HAECO - Private Jet Solutions Henry Chan


(formerly listed as TAECO) Vice President Commercial
20 Dailiao Road Private Jet Solutions
East Gaoqi Phone: +86 592 573 7735
International Airport E-mail: henry.chan@haeco.com
Xiamen, 361006
PR. China
Jacqueline Jiang
Director Commercial
Phone: +86 592 573-7621
E-mail: j_jiang@haeco.com

Web: www.taeco.com
Aircraft Completions: BBJ*

Jet Aviation AG** Matthew Woollaston


P.O. Box 214 VP Completions Sales & Marketing
CH-4030 Basel Airport Phone: +41 58 158 5414
Basel, Switzerland Mobile: +41 79 5014142
E-mail: matthew.woollaston@jetaviation.ch

Web: www.jetaviation.com
Aircraft Completions: BBJ***, Widebody***

*Aircraft completion types offered, does not indicate experience.


**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.

74
Completion Centers

L-3 Integrated Systems Frank Prazinko


7500 Maehr Road VIP/Head of State Programs
Waco, Texas 76715-4580 Phone: 1-254-867-2525
USA Mobile: 1-254-230-5616
E-mail: Frank.W.Prazinko@L-3com.com

Web: www.l-3vipinteriors.com
Aircraft Completions: BBJ***, Widebody***

Lufthansa Technik AG** Sven-Helge Wagner


HAM TS/V Sales Executive
Weg beim Jger 193 VIP & Special Mission Aircraft
D-22335 Hamburg Phone: +49 40 5070 64112
Germany Mobile: +49 172 455 1093
E-mail: sven-helge.wagner@lht.dlh.de

Wieland Timm
Executive Director Sales
VIP & Special Mission Aircraft
Phone: +49 40 5070 3053
Mobile: +49 172 455 4997
E-mail: wieland.timm@lht.dlh.de

Web: www.lufthansa-technik.com
Aircraft Completions: BBJ***, Widebody***

Sabena Technics Daniel Soltani


19 Rue Marcel Issartier VP Sales - VIP Completion
33700 Merignac Phone: +33 1 56 55 22 66
France Mobile: +33 6 76 96 55 34
E-mail: daniel.soltani@sabenatechnics.com

Web: www.sabenatechnics.com
Aircraft Completions: BBJ*

*Aircraft completion types offered, does not indicate experience.


**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.

75
Modification Center

Modification Center
This Modification Center is licensed to accomplish modification and refur-
bishments, up to but exclusive of green completions.

Alsalam Aircraft Company Musaed Alghamdi


P.O. Box 8012 Business Development
Riyadh 11482 Phone: +966 1 8742222 Ext 2004
King Khaled Intl. Airport Mobile: +966 500106978
Kingdom of Saudi Arabia Fax: +966 1 220 0199
E-mail: mal-ghamdi@alsalam.aero

Web: www.alsalam.aero

*Aircraft completion types offered, does not indicate experience.


**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.

76
BBJ 747-8
Heights, lengths, wingspan

BBJ 747-8

19.5m
(64 ft 2 in)

76.4m
(250 ft 8 in)

68.5 m
(224 ft 7 in)

77
Maintenance
Facilities
Maintenance
Facilities

Sondre Stromfjord, Greenland


BBJ 777-200LR
Characteristics

BBJ 777-200LR
Characteristics
Weights
Max Takeoff 766,000 lb 347,455 kg
Max Landing 492,000 lb 223,170 kg
Max Zero Fuel 461,000 lb 209,110 kg
Operating Empty 350,500 lb 158,980 kg
Interior Allowance 50,000 lb 22,680 kg
Cabin
Length 161 ft 0 in 49.1 m
Width 19 ft 3 in 5.9 m
Height 7 ft 10 in 2.4 m
Cabin Area 3,001 ft2 278.8 m2
Cargo
Volume 5,720 ft3 161.9 m3
Fuel
Capacity 47,890 gal 181,283 L
Range 
75 Passengers 9,930 nmi 18,390 km
Costs
Operating Costs, USD/hour $9,720

Range with NBAA reserves.


Costs based on international operations.
Maintenance Facilities
Worldwide

The following facilities report the ability to perform maintenance work


on Next-Generation 737 model aircraft. Boeing does not recommend nor
endorse these firms, nor do we follow performance or maintain an ongoing
awareness of each firms capability.
This listing is not intended to be all-inclusive, but it will be updated
annually to add or delete facilities as they become known to BBJ.
The intent of the list is to provide BBJ owners and operators with
names of potential maintenance centers that can be contacted if
work is required on the aircraft.

**Denotes that this facility is a


BBJ Authorized Warranty Service Center.

80
Maintenance Facilities
North America

Associated Air Center** Gene Carter


Love Field Vice President of MRO Sales
8321 Lemmon Ave. Phone: 1-972-559-7040 (24 Hour)
Dallas, TX 75209 Fax: 1-214-350-7620
USA Mobile: 1-214-882-2297
E-mail: gene.carter@associated.aero

Web: www.associated.aero

For more information on Associated Air Center capabilities, see listing in


the BBJ Authorized Warranty Service Centers section.

ALOFT AeroArchitects** Mark Ryan


Delaware Coastal Airport Vice President of
21652 Nanticoke Ave Hangar Operations
Georgetown, DE 19947 Phone: 1-302-253-6334
USA Fax: 1-302-855-0793
Mobile: 1-302-542-3126
Formerly E-mail: Mark.Ryan@aloftmail.com
PATS Aircraft Systems
Web: www.aloftaeroarchitects.com

For more information on ALOFT AeroArchitects capabilities, see listing in


the BBJ Authorized Warranty Service Centers section.

**Denotes that this facility is a BBJ Authorized Warranty Service Center.

81
Maintenance Facilities
North America

Aviation Technical Services, Inc. Troy Daman


3121 109th St SW Director, Business Development
Everett, WA 98204 Phone: 1-425-423-4328
USA Fax: 1-425-423-3508
Mobile: 1-360-420-4660
E-mail: troy.daman@atsmro.com
Web: www.atsmro.com

Approvals: FAA, EASA, CAAC, Bermuda,
AS9110 , AS9110B and
ISO9001:2000

Checks: A, B, C, D, CPCP, SSID,


and bridge/transition programs

Services
Overhauls/heavy repair: Airframe, components and
engineering

Special capabilities: Interior completions, interior


reconfigurations, interior refurbish-
ments, avionics, Wifi, Satcom, IFE
upgrades, Non Destructive Testing
(NDT), Engineering Services, strip
and paint, hydraulics, structures and
composite repair

BizJet International, Inc. Brian Barber


Member of Lufthansa Vice President, Sales & Marketing
Technik Group Phone: 1-918-281-7474
Tulsa International Mobile: 1-918-640-0805
Airport E-mail: bbarber@bizjet.com
3515 N. Sheridan Road
Tulsa, OK 74115 Web: www.bizjet.com

Services
Airframe services: Airframe, components, landing gear

Engine services: Top case repair, borescope, HPC
blending, C-Check

Special capabilities: Green completion, cabin refurbish-
ment, avionics, modifications
82
Maintenance Facilities
North America

BizJet International, Inc - Continued


Checks: All maintenance capabilities

Approvals: FAA, EASA, Cayman Island,


Saudi Arabia, Mexico, AS9100 &
AS9110, and CAAC

Delta Air Lines Edward Toth


Technical Operations and Sales Manager Line Maintenance
1010 Delta Blvd Contracts
Atlanta, GA 30320 Phone: 1-404-773-1319
USA Mobile: 1-404-626-2993
E-mail: ed.toth@delta.com

24/7 Line Contract Desk: 1-404-715-5366

Approvals: FAA-145 DALR026A,


EASA 145.4380

Checks: A, B, C, D and line maintenance

Other locations: Boston, Cincinnati, Detroit,


Los Angeles, Minneapolis,
Salt Lake City, Seattle, and
worldwide coverage with 737NG
AOG Disabled Aircraft Response
Team (DART)

Services
Overhauls/heavy repair: Airframe, components,
CFM56-7 engines, APUs

Special capabilities: Avionics upgrades,


modifications, aircraft paint,
landing gear and hydraulics

Additional services: Total support programs, parts


exchange/loan, engineering
services, structural repairs and
modifications, composite
repairs, reliability programs,
QA programs, nondestructive
testing (NDT) services,
and line maintenance
83
Maintenance Facilities
North America

GE Engine Services Steve McManus


One Neumann Way Sales Director,
Mail Drop U6 Corporate Aviation Sales
Cincinnati, OH 45215 Phone: 1-513-552-2936
USA Mobile: 1-513-378-2637
E-mail: steve.mcmanus@ge.com

Web: www.geaviation.com/services

Overhauls/heavy repairs: Five CFM56 engine overhaul


shops located in Strother Kansas,
Petropolis Brazil, Cardiff Wales UK,
Scotland UK, Kuala Lumpur
Malaysia

Six engine repair shops located in


Dallas Texas USA, Cincinnati OH
USA, London UK, Doha Qatar,
Seoul Korea, Shanghai China

Additional services: 24/7 on-wing support, LRU repair


and exchange, fleet management,
engine leasing, OnPoint Solutions
Rate Per Hour Program, Remote
Diagnostics

84
Maintenance Facilities
North America

Marana Aerospace Solutions, Inc Stephen Maceyko


24641Pinal Air Park Rd Senior Vice President of Sales
Marana, AZ 85653 Phone: 1-520-682-4181 X 5585
USA Fax: 1-520-616-5065

(Formerly Evergreen E-mail: salesinfo@maranaaerospace.com


Maintenance Center)
Web: www.maranaaerospace.com

Approvals: FAA approved Class IV repair


station with ISO 9001 registration

Capabilities: A-D inspections, structural


modifications and repair, paint,
interior and avionics, engine
and APU services, and landing
gear services

PATS Aircraft Systems** - See ALOFT AeroArchitects

**Denotes that this facility is a BBJ Authorized Warranty Service Center.

85
Maintenance Facilities
Central and South America

AGSArgentina Ground Support


Ezeiza International Phone: +5411 5480 5170
Airport Fax: +5411 5480 5169
Corporate Bldg. Mobile: +54911 5404 3259
Fl 3 Suite 302 E-mail: info@agshandling.com
Buenos Aires 1802
Agentina Web: www.agshandling.com

COOPESA R. L. Rodolfo Solls


P.O. Box 10108-1000 Director, Marketing and Sales
San Jos, Costa Rica Phone: +506 2437 2828
Fax: +506 2437 2829
Mobile: +506 8874 7712
E-mail: marketing@coopesa.com
Web: www.coopesa.com
Approvals: FAA N-EE4Y151M
EASA 145.0044
(Argentina, Brazil, Costa Rica,
Colombia, Mexico, Panam,
Venezuela, Cayman, Nigeria, and
Bolivia)
Checks: A, B, C, D SI, SSID, MSG,
CPCP, AD NOTES/SB

Services
Overhauls/heavy repair: Airframe
Special capabilities: Avionics, interiors, paint
nondestructive testing (NDT),
weight and balance, composite,
modifications

86
Maintenance Facilities
Europe

AMAC Aerospace AG Ruedi Kurz


Henric Petri -Strasse 35 Director
CH-4010 Basel Maintenance and Production
Switzerland Phone: +41 58 310 32 12
Fax: +41 58 310 31 35
Mobile: +41 79 205 64 90
E-mail: rudi.kurz@amacaerospace.com
Web: www.amacaerospace.com

24/7 Contact: Edwin Muckenhirn


Team Leader Aircraft Maintenance
Phone: +41 58 310 3342
Mobile: +41 79 572 9858
E-mail: edwin.muckenhirn@amacaerospace.com

Approvals: EASA 145.0363
EASA DO Part 21 Subpart J
EASA PO Part 21 Subpart G
UAE - Design Organization Approval
Part 145 MRO (Bermuda,
Cayman Islands, Aruba, UAE,
Qatar, Nigeria, Chad, Gabon,
Saudia Arabia, Russia, Brazil,
Oman, Swaziland, Cameroon,
Equatorial Guinea)

Checks: Line maintenanceHeavy base
maintenance checks

CAMO Approvals: EASA Part M-CAMO


Bermuda OTAR Part 39
Cayman OTAR Part 39
UAE GCAA CAR M

Special capabilities: Interior completion, interior


refurbishment, Avionics and IFE
upgrades, Level 3 Non Destructive
Testing (NDT), Wheel shop, Batteries
Welding, and Structural Repairs
87
Maintenance Facilities
Europe

Fokker Services B.V. Johan van Dorst


Aviolandalaan 31 Sales Director Aircraft
4631 RP Hoogerheide Conversions and Completions
P.O. Box 3 Phone: +31(0) 164 618410
4630 AA Hoogerheide Fax: +31(0) 164 618699
The Netherlands Mobile: +31(0) 622 571973
E-mail: johan.vandorst@fokker.com
Web: www.fokkerservices.com

Eric Cuppen - Director Aircraft
Completions & Conversions
Phone: +31(0) 164 618 497
Mobile: +31(0) 6 1055 9175
E-mail: eric.cuppen@fokker.com

24/7 AOG Desk Phone: +31 88 628 0888 (Worldwide)


Fax: +31 88 628 0811
E-mail: aogdesk@fokker.com

Approvals: EASA 21J, 21G, 145, 147


FAA FAR-145, Manufacturing,
Repair, Operations, CAMO,
AS9100C, ISO9001, GCAA,
GACA, China and others, see
Fokker Website Approval details

Services
Overhauls & Repairs: Heavy base maintenance checks on
737 Classic and 737NG airframe.
Component maintenance and
repairs. For full capabilities listing:
See: fokkerservices.com/
Capability-List

Special Capabilities: Interior completions, interior


refururbishments, modifications,
and floor plan changes, upgrades
for Avionics, IFE-systems,
Satcom/WiFi/ WLAN systems.

Facilities
Hangars: 4
Hangar Size: 173,000 square feet

88
Maintenance Facilities
Europe

Inflite Jet Centre


Hangar 1 Office: +44 (0)1279 831 0000
London Stansted Airport E-mail: operations@inflite.co.uk
Essex CM24 1RY
Web: www.inflitejetcentre.co.uk.

Capabilities: Full Base and Line Maintenance

Jet Aviation AG Basel** Estelle Thorin


Flughafenstrasse Director Maintenance Operations
P.O. Box 214 Phone: +41 58 158 4721
CH-4030 Basel Airport Fax: +41 58 158 4792
Switzerland Mobile: +41 79 501 4017

E-mail: estelle.thorin@jetaviation.ch

Web: www.jetaviation.com

For more information on Jet Aviation AGBasel capabilities, see
listing in the BBJ Authorized Warranty Service Centers section.

Jet Aviation AG**


Geneva Airport Branch Cyril Martiniere
17, Route De Pr-Bois Managing Director/Accountable
P.O. Box 456 Manager
CH-1215 Geneva Airport Phone: +41 58 158 1000
Switzerland Mobile: +41 79 794 51 99
Fax: +41 58 158 1115
E-mail: cyril.martiniere@jetaviation.ch

Web: www.jetaviation.com

**Denotes that this facility is a BBJ Authorized Warranty Service Center.

89
Maintenance Facilities
Europe

AFI/KLM Engineering
and Maintenance Jean-Marc Salomon
KLM Engineering and VP South Europe & Key
Maintenance Center Account Sales
Schiphol Airport Phone: +31 (0)1 49 34 87 07
P.O. Box 7700 Fax: +31(0) 49 34 89 31
1117 ZL Amsterdam Mobile: +31 (0)6 75 01 91 74
The Netherlands E-mail: jmsalomon@airfrance.fr

Air France Industries Web: www.afiklmem.com


581 Avenue de lEurope
Batiment Saint AOG Phone: +31 20 3041880
Exupery AOG Fax: +31 20 3041889
93352 Aeroport E-mail: aog-desk.occ@klm.com
Le Bourget Cedex
Approvals: FAA KRDY791F
EASA NL 145.1113
EASA 21J.012

Checks: A, B, C, D

Services
Overhauls/heavy repair: Airframe, components

Special capabilities: Avionics upgrades, interior


refurbishment, modifications,
strip and paint

Additional services: Maintenance and pooling; pool


access; CFM56-7 maintenance,
repair, and overhaul

90
Maintenance Facilities
Europe

Lufthansa Technik AG Hamburg Christian Reck


HAM WY/K Director, Customer Service &
Weg beim Jger 193 Government Programs VIP &
P.O. Box 630300 Executive Jet Maintenance
D-22313 Hamburg Phone: +49 40 5070 2957
Germany 24-Hour: +49 40 5070 64000
E-mail: christian.reck@lht.dlh.de

Web: www.lufthansa-technik.com

Approvals: FAA DLAY225D and TXR203L


EASA DE.145.0001
GACA MO-114F (Saudi Arabia)
GCAA EM/DLH/89 (UAE)
CAAC (China), Bermuda, Cayman,
Aruba and many more

Checks: Full MRO Services: Line Maintenance
& Base Maintenenace, Service
Bulletins, CPCP, Aging Aircraft
Programs

Other locations: Frankfurt, Munich, Berlin

Services
Overhauls/heavy repair: Airframe, components, engine
CFM56-7, APU, landing gear &
hydraulics

Special capabilities: Cabin entertainment & avionics


upgrades, interior refurbishment
and (major) modifications, aircraft
connectivity (e.g. KA Band installa-
tion), cabin design studies and
consultancy, on-site support
(mobile aircraft and cabin services,
VIP cabin assembly & smart repairs)

Additional services: Engineering services (CAMO


& CAMO support) for airframe, components and engines, aircraft pre
purchase inspection consultancy, logistics, FBO services in Germany and
western Europe,
**Denotes VIP cabin
that this facility is a BBJdeep cleaning
Authorized & refreshment
Warranty Service Center. services, nonde-
structive testing (NDT) also on-site, composite repairs, technical training,
provisioning of on-board engineers.
91
Maintenance Facilities
Europe

SR Technics Switzerland Ltd. Michael Gringmuth


Flughofstrasse Sales Director - Aircraft Services
CH-8058 Zurich Airport Phone: +41 58 688 7000
Switzerland Mobile: +41 79 964 6431
and E-mail: VIP@srtechnics.com
sales@srtechnics.com

SR Technics Malta Ltd Web: www.srtechnics.com


P.O. Box 21 Malta Int Airport
LQA 5000 24/7 contact/AOG: +44 58 688 75 00
Malta Line maintenance: +41 58 688 61 13
E-mail: linemaintenance@srtechnics.com

Approvals-Switzerland: CH.145.0200 (Maintenance)


CH.MG.7005 (Continuing
Airworthiness)
CH.21G.0016 (Production)
EASA.21J.358 (Design)

FAA: 14 CFR Part 145:
SWRY3221
Bermuda CAM BDA/CAMO/030

Checks: Line maintenance
A, B, C, and D

Services
Overhauls/heavy repair: Airframe, VIP, Components, Engines
CFM56 Series repair station +
Pratt and Whitney 4000 series

Special capabilities: Avionics upgrades, Modifications


Continuing Airworthiness Manage-
ment, Airworthiness Review Certifi-
cate Inspections, Supplemental
Type Certificates (STC), Wheels &
brakes, Nondestructive test (NDT)
Aircraft & modification refurbish
ment, Strip and paint

Additional services: Line maintenance, Technical training


Airframe, engine, and component
engineering, Fleet Technical
management, Minor Modifications,
Cabin modification programs,
AOG recovery, VIP interiors and
other services
92
Maintenance Facilities
Africa and the Middle East

Alsalam Aircraft Company** Musaed Alghamdi


P.O. Box 8012 Business Development
Riyadh 11482 Phone: +966 1 874 2222 Ext 2004
King Khaled Intl. Airport Mobile: +966 500106978
Kingdom of Saudi Arabia Fax: +966 1 220 0199
E-mail: mal-ghamdi@alsalam.aero

Web: www.alsalam.aero

Services,
Special capabilities: VIP refitting/refurbishment,
modifications, composites,
entertainment/avionics upgrades,
interior design, manufacturing,
strip and paint, engineering/DER
services

For more information on Alsalam Aircraft Company capabilities, see
listing in the BBJ Authorized Warranty Service Centers section.

**Denotes that this facility is a BBJ Authorized Warranty Service Center.

94
Maintenance Facilities
Africa and the Middle East

Arabian Aircraft Services Co.


Limited (ARABASCO) Richard Harris
P.O. Box 9094 Director of Maintenance
Jeddah 21413 Mobile: +966 50 709 2032
Kingdom of Phone: +966 2 684 6945
Saudi Arabia E-mail: Richard.harris@arabasco.aero

Web: www.arabasco.aero

Approvals: GACA AMO-005,


FAA BIRY385N,
Lebanon LCAA No. 8,
UAE GCAA AMO/156/05
AOC Part 125 #006
Part 135 #010
Services
Wheel and brake overhaul,
battery service shop,
nondestructive testing (NDT),
Honeywell Service Center for LRUs

Full service ground handling and


turnaround services, flight plans
and weather services, catering,
freight forwarding

Facilities Hangers: 1
Hours: FBO (including Riyadh) 24 hours a
day; crew and passenger VIP
lounge and services
Jet Aviation Dubai**
Dubai 24-Hour Phone: +971 4 299 4464
International Airport Fax: +971 4 299 484
P.O. Box 84933
Dubai, UAE
Maintenance Duty Mobile: +971 50 552 5487
Director of Maintenance Mobile: +971 50-899 9390

Web: www.jetaviation.com

For more information on Jet AviationDubai capabilities, see listing


in the BBJ Authorized Warranty Service Centers section.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.

95
Maintenance Facilities
Asia and Pacific

Boeing Shanghai Aviation


Services Co., Ltd. Anton Kholodenko
118 Feiao Rd Director, Sales & Marketing
Pudong Intl Airport Phone: +86-21-2021-5020
Shanghai, PRC Mobile: +7 (985) 410-04-39
Postcode 201207 E-mail: anton.a.kholodenko@boeing.com

24-Hour Service Hotline: +86 (21) 6835 8056

Web: www.BoeingShanghai.com

Approvals: FAA, EASA, KCASA,
DCA, Bermuda

Overhaul/maintenance: Airframe, components

Special capabilities: Fleet management,


engineering/planning,
composite repair, manufacturing

96
Maintenance Facilities
Asia and Pacific

China Aircraft Services Limited Jack Li


81 South Perimeter Road General Manager - Commercial &
Hong Kong International Airport Customer Support
Lantau, Hong Kong Phone: +852 2261 2838
Mobile: (+86) 13434382878 (China)
(+852) 63754182 (Hong Kong)
E-mail: jack.li@casl.com.hk

7/24 Phone: +852 2261 2261


Fax: +852 2261 2266
E-mail: mo@casl.com.hk

Web: www.casl.com.hk

Approvals: HKAR, CCAR (JMM), FAA,
EASA 145

Capabilities: Aircraft line maintenance to Heavy
Maintenance (BBJ)

EVA SKY JET CENTER


No. 3, Alley 123, Lane 405 Phone: +886 2 2175 9600
Dunhua N. Rd. Fax: +886 2 2717 5250
Songshan Dist E-mail: evaskyjet@evaskyjet.com
Taipei City 10548
Taiwan Web: www.evaskyjet.com

Capabilities: Comprehensive Logistics Support,
Flight Operations Service, Ground
Handling, Inflight Cuisine,
Complete Line Service to Interior
Refurbishment

97
Maintenance Facilities
Asia and Pacific

HAECO - Private Jet Solutions Henry Chan


(formerly listed as TAECO) Vice President Commercial
20 Dailiao Road Private Jet Solutions
East Gaoqi Phone: +86 592 573 7735
International Airport Fax: +86 592 573 0214
Xiamen, 361006 E-mail: henry.chan@haeco.com
PR. China
Jacqueline Jiang
Director Commercial
Phone: +86 592 573 7621
E-mail: j_jiang@haeco.com

Yuk Kin Chan


Executive General Manager
Phone: +86 592 5737008
E-mail: Wilson.chan@haeco.com

Web: www.taeco.com


Approvals: CAAC/HKCAD/EASA/FAA/JCAB/
CAAS/TDCA, etc
CAAC DMDOR (Designated
Modification Design Organization
Representative)
HKCAD POA (Production
Organisation Approval)
HKCAD DOA (Design Organisation
Approval)


Services
Heavy maintenance up to
D Check, Line Maintenance
stations located in Xiamen,
Beijing, Shanghai, Tianjin,
Nanjing, Chongqing and
Zhengzhou
Cabin Interior completion,
modification and refurbishment,
Components, Landing Gear

98
Maintenance Facilities
Asia and Pacific

Jet Aviation Singapore John Riggir


1071 West Camp Road General Manager
Seletar Airport Phone: +65 6335 7335
Singapore 797799 Mobile: +65 9127 7327
E-mail: john.riggir@jetaviation.com.sg

AOG/24-Hour: +65 9030 9663


FBO/24-Hour: +65 9118 8365

Web: www.jetaviation.com

Herb Chalal
Director of Sales
Mobile: +65 9677 8992
E-mail: herb.chahal@jetaviation.com.sg

Murtaza Hassan
Director Maintenance Operations
Mobile: +65 9231 7500
E-mail: murtaza.hassan@jetaviation.com.sg

Faizal Khan
Director FBO
Mobile: +65 9652 6770
E-mail: faizal.khan@jetaviation.com.sg

Approvals: FAA, Bermuda, Cayman Islands

Capability: Up to 36 Month, C Check, Interior


refurbishment and repairs, Avionics,
CAMO Services, FBO Services,
Parking and Hangarage.

99
Paint
Facilities

Tuscany, Italy

Facilities
Paint
BBJ 777-300ER
BBJ 777-300ER
Characteristics

Characteristics
Weights
Max Takeoff 775,000 lb 351,530 kg
Max Landing 554,000 lb 251,290 kg
Max Zero Fuel 529,000 lb 239,950 kg
Operating Empty 381,000 lb 172,819 kg
Interior Allowance 60,000 lb 27,215 kg
Cabin
Length 194 ft 3 in 59.2 m
Width 19 ft 3 in 5.9 m
Height 7 ft 10 in 2.4 m
Cabin Area 3,641 ft2 338.3 m2
Cargo
Volume 7,640 ft3 216.3 m3
Fuel
Capacity 47,890 gal 181,283 L
Range 
75 Passengers 9,220 nmi 17,075 km
Costs
Operating Costs, USD/hour $10,290

Range with NBAA reserves.


Costs based on international operations.
Paint Facilities

The following paint facilities report the ability to accomplish VIP quality
painting on BBJ aircraft. Boeing does not recommend nor endorse
these firms, nor do we follow performance or maintain an ongoing aware-
ness of each firms capability. This listing is not intended to be
all-inclusive, but it will be updated annually to add or delete facilities as
they become known to BBJ. The intent of the list is to provide BBJ
owners and operators with names of potential paint facilities that can
be contacted if work is required on the aircraft.

Associated Painters
8924 W. Electric Ave Office: 1-509-321-0342
Spokane, WA 98204
USA Web: www.associatedpaintersinc.com

Aviation Exteriors AvEx Dean Love


Acadiana Regional Airport Customer Relations Manager,
1218 Hangar Dr. Planning Manager
New Iberia, LA 70560 Phone: 1-337-365-6646
USA Fax: 1-337-365-6663
Mobile: 1-337-380-4008
E-mail: dean@avexpainting.com

Web: www.avexpainting.com

Dean Baldwin Painting, LP. Rick Smith


2395 Bulverde Road, Vice President, Business
Suite 105 Development
Bulverde, TX 78163 Phone: 1-830-438-5340
USA Mobile: 1-210-883-6033
E-mail: ricks@deanbaldwinpainting.com
Special capabilites: Flight control balance,
Minor Maintenance

Web: www.deanbaldwinpainting.com

Also see next page for more Paint Facilities.

102
Paint Facilities

L-3 Integrated Systems Frank Prazinko


7500 Maehr Road VIP/Head of State Programs
Waco, Texas 76715-4580 Phone: 1-254-867-2525
USA Mobile: 1-254-230-5616
E-mail: Frank.W.Prazinko@L-3com.com

Web: www.l-3vipinteriors.com

King Aerospace Keith Weaver


Ardmore Municipal Airport Phone: +1-972-248-4886
402 Wright Street +1-580-389-5505
Building 320 Mobile: +1-972-948-1444
Ardmore, Oklahoma E-mail: kweaver@kingaerospace.com
USA vvip@kingaerospace.com

Web: www.kacommercialcorp.com

Marshall Aerospace & Defence Group Malcolm Chandler


The Airport Marketing Executive
Newmarket Road UK Mobile: +44 7468 708 324
Cambridge Rol Mobile: +353 87 9235114
CB5 8RX E-mail: malcolm.chandler@marshalladg.com
United Kingdom
Web: www.marshalladg.com

Sabena Technics Daniel Soltani


19 Rue Marcel Issartier VP Sales - VIP Completion
33700 Merignac Phone: +33 1 56 55 22 66
France Mobile: +33 6 76 96 55 34
E-mail: daniel.soltani@sabenatechnics.com

Web: www.sabenatechnics.com

103
Training

Paris, France

Training
BBJ 787-8
Characteristics
Weights
Max Takeoff 502,500 lb 227,930 kg
Max Landing 380,000 lb 172,365 kg
Max Zero Fuel 355,000 lb 161,025 kg
Operating Empty 277,600 lb 125,917 kg
Characteristics

Interior Allowance 40,000 lb 18,145 kg


BBJ 787-8

Cabin
Length 138 ft 9 in 42.3 m
Width 18 ft 0 in 5.5 m
Height 7 ft 6 in 2.3 m
Cabin Area 2,415 ft2 224.4 m2
Cargo
Volume 4,882 ft3 138.2 m3
Fuel
Capacity 33,340 gal 126,205 L
Range 
75 Passengers 9,340 nmi 17,298 km
Costs
Operating Costs, USD/hour $6,950

Range with NBAA reserves.


Costs based on international operations.
Training
Boeing Flight Services

Lyn Sorensen
VIP Training Sales Manager Phone: 1-206-662-4620
BBJ Mobile: 1-206-755-1932
E-mail: lyn.d.sorensen@boeing.com

John Steinnes Flight Training


737 Fleet Manager, Phone: 1-425-237-5832
BBJ Flight Training Mobile: 1-206-653-4254
E-mail: john.a.steinnes2@boeing.com

Gani Ildefonso Maintenance Training


Fleet Manager, Phone: 1-206-662-4119
BBJ Maintenance Mobile: 1-206-856-7396
Training E-mail: gani.ildefonso@boeing.com

Angela Miller BBJ Maintenance Training & Per Seat Course Enrollment
BBJ Maintenance Phone: 1-206-612-6918
Training Coordinator E-mail: angela.r.miller@boeing.com

For more Boeing Training information, please go to Boeing Training & Flight
Services online at:

www.boeing.com/tfs.

For online training enrollment for BBJ (NG) or per seat offered training,
please go to:

www.myboeingtraining.com.

See page next page for information on GE and Snecma training.

106
Training
GE and Snecma Training

CFM Aero Engine Maintenance Training Center (AEMTC)


Guanghan City, Phone: +86 838 5183449
Sichual Province Fax: +86 838 5192747
China E-mail: chen.yang@safran.cn
Web: www.aemtc.com

CFM56 Training Center (CFMAESSA)


Hyderabad, India Phone: +91 40 66607240
Fax: +91 40 66607241
E-mail: vijay.mehra@cfmaessa.com

GE Customer Technical Education Center (CTEC)


Cincinnati, Ohio Phone: 1-513-552-6692
USA Fax: 1-513-552-2777
E-mail: cts.scheduling@ae.ge.com

Web: www.geaviation.com/services/ctec

Snecma Customer Training Center


Melun, France E-mail: training.center@snecma.fr
Fax: +(33) 1 6414 8843

Web: cwcs.cfm56.com

107
Worldwide
Fleet Support

Iqaluit, Canada

Fleet Support
Worldwide
BBJ 787-9
Characteristics
Weights
Max Takeoff 553,000 lb 250,837 kg
Max Landing 425,000 lb 192,777 kg
Max Zero Fuel 400,000 lb 181,437 kg
Operating Empty 295,500 lb 134,037 kg
Interior Allowance 45,000 lb 20,410 kg
Cabin
Length 158 ft 9 in 48.4 m
Width 18 ft 0 in 5.5 m
Height 7 ft 6 in 2.3 m
Cabin Area 2,775 ft2 257.8 m2
Cargo
Volume 6,162 ft3 174.5 m3
Characteristics

Fuel
BBJ 787-9

Capacity 33,380 gal 126,357 L


Range 
75 Passengers 9,340 nmi 17,298 km
Costs
Operating Costs, USD/hour $7,350

Range with NBAA reserves.


Costs based on international operations.
24-Hour Customer Support
BBJ Regional Representatives

North America-West
Central/South America Scott C. Lenicka
Ventura, CA
Mobile: +1-805-886-9833
E-mail: scott.c.lenicka@boeing.com

North America-East
and South America Stuart Cole
Dallas, TX
Mobile: +1-404-797-4118
E-mail: stuart.d.cole@boeing.com

Europe/CIS David J. Peterson


Basel, Switzerland
Mobile: +41 79 759 7428
E-mail: david.j.peterson2@boeing.com

Africa/Middle East Richard G. Webb


Abu Dhabi, United Arab Emirates
Mobile: +971 (50) 554 4945
E-mail: richard.g.webb@boeing.com

China Steven Jiang


Mainland, Hong Kong and Beijing, China
Taiwan Mobile: +86 13701204812
E-mail: steven.jiang@boeing.com

Austral-Asia Contacts on Next Page

9
Worldwide Fleet Support
BBJ Regional Representatives
Continued

Austral-Asia
Jakarta, Indonesia Karl Henry
Boeing Field Service Phone: +62 815 14873078
Office E-mail: bfsjkt1@boeing.com

Seoul, Korea Benjamin Wright


Boeing Field Service Phone: +82 10 4660 0439
Offices E-mail: bfssel-aar@boeing.com

Phil Barton
Phone: +82 (02) 2663 6540
E-mail: bfssel-kal@boeing.com

Singapore & Brunei George Shields


Boeing Field Service Phone: +673 721 9582
Office E-mail: bfsbwn@boeing.com

Sydney, Australia Dave Kellam


Boeing Field Service Phone: +61 466 523 792
Office E-mail: bfssyd1@boeing.com

111
Worldwide Fleet Support
Boeing Regional Representatives

North America

Atlanta 1-404-714-3129 San Francisco 1-650-877-0181


Calgary 1-403-444-6268 Seattle (Ops Ctr) 1-206-544-7500
Chicago 1-872-852-9188 Montreal 1-514-422-6100
Dallas (BBJ Rep) 1-404-797-4188 New York 1-914-701-6626
Houston 1-713-324-3626 Toronto 1-905-676-5731
Los Angeles 1-310-364-0918 Tulsa 1-918-292-2707
Louisville 1-502-359-1034 Ventura (BBJ Rep) 1-805-886-9833
Memphis 1-901-224-5090

Latin and South America

Bogota +57 1 587-7700 X 4175 Panama City +507 238 1829


Buenos Aires +54 11 4480 5183 Santiago +56 (9) 6208 5161
Mexico City +52 55 9132 6362 So Paulo +55 11 5092 3936
+55 11 5031 8850

North Europe

Amsterdam +31 20 649 8100 Luton +44 1582 648077


+31 20 648 4639 Luxembourg +352 4211 3399
Brussels +32 2 720 6899 Oslo +47 6482 2174
Dublin +353 (0) 944 6120 Stansted +44 788 018 7919
Gatwick +44 1293 613627 Stockholm +46 8 797 4911
London +44 20 8562 3058

South and Central Europe

Basel (BBJ Rep) +41 79 759 7428 Malpensa +39 346289 5453
Berlin +49 173976 42337 Munich +49 89 9781 1083
Frankfurt +49 69-696 141280 Palma +34 971 492868
+49 69 696 89407 Paris +33 1 4864 1069
Hanover +49 511 972 7387 Prague +420 220 114-351
Istanbul +90 212 465 5121 Rome +39 06 6563 2052
Warsaw +148 22 606 9919

112
Worldwide Fleet Support
Boeing Regional Representatives

Africa, India, Pakistan, Bangladesh and Middle East

Abu Dhabi (BBJ Rep) Jeddah +966 12 685 5011


+971 50 554 4945 Johannesburg +27 11 390 1130
Addis Ababa +251 11 6651189 Karachi +92 21-9904 5363
Algiers +213 665 19 2875 Luanda +244 926 24 0870
Amman +962 79 754 1222 Malabo +240 551 913 785
Cairo +20 2 418 3680 Mumbai +91 22 2615 8091
Casablanca +212 522 499 423 Muscat +968 24518570
Dhaka +880 2 58957641 Nairobi +254 20 642 2056
Doha +974 4010 9495 New Delhi +91 981 143 9737
Dubai +97142182030 Tel Aviv +972 3 971 1147

Asia-Pacific, Japan, and Korea

Bandar Seri Begawan Seoul +82 (02) 2663 6540


+673 2 332 094 +86 20 3606 8200
Bangkok +66 2 137-6060 Singapore +65 6541-6074
Hanoi +844-3872-5223 Taipei +886 3-383 3023
Manila +63 2 852 3273 +886 3 393 1040
Narita +81 476-30 3408 Tokyo +81 3 5756 8860
Okinawa +818 0769 15505 +81 3 5756-5077

China

Beijing (BBJ Rep) +86 137 0120 4812 Jinan +86-531-8873-4643


Chengdu +86 28 8572 2710 Shanghai +86-21 2233 5155
Guangzhou +86-20-3606 8200 Shenzhen +86 755 2777 7602
Haikou +86 898 6575 6734 Xiamen +86 592 573-9225
Hong Kong +9011 852 2747 8946 Ulaanbaatar +976 9 441 0103
+852 9332 6072 Urumqi +86 991 380-6838

Russia, Ukraine and Southwest Pacific

Almaty +7 727 356 0063 Kuala Lumpur +60 3 7846 2569


Ashgabat +993 12 23 45 87 Melbourne +61 4 667 774 558
Auckland +64 9 256 3981 Moscow +7 495-937 3540
Baku +994 12 492 9027 +7 495 363 6455
Brisbane +61 7 3622-5514 Sydney +61 2 9691 7418
Jakarta +62 21 5591 5028 Tashkent +998 71 120 6572
Kiev +380 050 352 0370 Tyumen 1-425-965-6138

113
BBJ 777
Heights, lengths, wingspan

BBJ 777-200LR / 200ER


BBJ 777-300ER
18.6m
(60 ft 11.5 in)

73.9m
(242 ft 4 in)

63.73 m
(209 ft 1 in)

64.8 m
(212 ft 7 in)
64.8 m
(212 ft 7 in)

114
Operators

Hanoi, Vietnam

Operators
BBJ MAX 8
Characteristics
Weights
Max Takeoff 181,200 lb 82,191 kg
Max Landing 152,800 lb 69,309 kg
Max Zero Fuel 145,400 lb 65,952 kg
Operating Empty 110,000 lb 49,895 kg
Interior Allowance 18,000 lb 8,165 kg
Cabin
Length 98 ft 6 in 30.02 m
Width 11 ft 7 in 3.53 m
Height 7 ft 1 in 2.16 m
Cabin Area 1,025 ft2 95.23 m2
Cargo
Volume 713 ft3 20.2 m3
Fuel
Capacity 10,420 gal 39,444 L
Range
8 Passengers 6,555 nmi 12,140 km

LEAP-1B engines.
Range with NBAA reserves.
Preliminary data.
Characteristics
BBJ MAX 8
Operators

ACM AIR CHARTER Thomas Minninger


BBJ2 - YD416 Managing Director
BBJ2 - YD419 Phone: +49 7229 3022 127
Fax: +49 7229 3022 251
E-mail: minninger@acm-air-charter.de

Thomas Galle
Director of Maintenance
Phone: +49 7229 3022 505
Fax: +49 7229 3022 501
E-mail: thomas.galle@acm-air-charter.de

Art Aviation Flugbetriebs GmbH Soren Napstad


BBJ1 - YG133 Director Flight Operations
Phone: +43 676 848155 124
E-mail: soren.napstad@artaviation.com

Bernhard Prokop
Accountable Manager
Phone: +43 1 532 21 69
E-mail: bernhard.prokop@artaviation.com

ATX Air Services Jim Barrow


13537 Heritage Parkway Director of Operations
Fort Worth, Texas 76177 Phone: 1-682-831-0055
E-mail: jimb@atxas.com

Rob Adsett
Director of Maintenance
Phone: 1-682-831-0055
E-mail: roba@atxas.com

Avjet Corporation Timothy J. Burg


BBJ - YG079 BBJ Director of Maintenance
Phone: 1-818-565-1038
Mobile: 1-818-370-2122
Fax: 1-818-565-1063
E-mail: bisav@sbcglobal.net

117
Operators

Bel Air Limited Lee Proudfood


BBJ - YG022/VP-BWR Chief Pilot

Peter Chapman
Director of Maintenance
Phone: +44 775 383 4825
Fax: +44 144-070 3466
E-mail: chpmptr@aol.com

Boeing Executive
Flight Operations Michael G. Wuebbling
BBJ - YG001, YG035 & YG036 Maintenance Manager
Phone: 1-219-977-4933
Mobile: 1-219-308-3971
Fax: 1-219-944-3725
E-mail: michael.g.wuebbling@boeing.com

Mark A. Jackson
Chief Pilot
Phone: 1-219-977-4905
Fax: 1-219-944-3725
E-mail: mark.a.jackson2@boeing.com

Chartwell Scott Patterson


BBJ - YG017 Chief Pilot
Phone: 1-818-557-0500
Fax: 1-818-557-6516
E-mail: swp727@aol.com

Tom Indseth
Director of Maintenance
Phone: 1-818-557-0500
E-mail: tindseth@aol.com

118
Operators

Clay Lacy Aviation Russ Borgnin


BBJ - YG037 Chief Pilot
Mobile: 1-206-618-3749
E-mail: rborgnin@claylacy.com

Dale Baker
Director of Maintenance
Mobile: 1-602-549-1049
E-mail: dbaker@claylacy.com

Costa Azzoura Ltd Robin Somerfield


BBJ - YG068 Chief Pilot
Phone: +44 771 757 1395
E-mail: robin.somerfield@btinternet.com

Doug Beckham
Director of Operations
Phone: +44 778 525 0965
E-mail: doug.beckham@gmail.com

Dubai Air Wing Chris McVicars


BBJ - YG007/A6-HRS Chief Pilot
BBJ2 - YD402/A6-MRM Phone: +971 4 208 1242
BBJ2 - YD412/A6-HEH Fax: +971 4 224 4410
BBJ2 - YD414/A6-MRS Mobile: +971 5 0644 4827
737-800 - YR043/A6-FZZ E-mail: mcvicars@daw.ae

747-400 VIPs
RM167/A6-HRM
RM168/A6-MMM Victor Ravi
RM852/A6-GGP Director of Engineering
RT102/A6-COM and Maintenance
Phone: +971 4 208 1300
Fax: +971 4 224 4622
Mobile: +971 5 045 08297
E-mail: ravi@daw.ae

119
Operators

EIEEagle, Inc. Bart Baxter


BBJ2 - YD409 Chief Pilot
Mobile: 1-206-660-8195
UK Mobile: +44 750 095 4747
E-mail: bartbaxter@msn.com

Mike Fowler
Maintenance Manager
Phone: +44 127-968 1674
Mobile: +44 779-600 7444
Fax: +44 127-968 0209
E-mail: fowler133@yahoo.co.uk

Al Sichlinger
Aviation Manager
Phone: 1-208-676-0134
Mobile: 1-208-699-2273
E-mail: alsichl@intermaxnetworks.com


Fertitta Enterprises Ron Ray
F & L Aviation Managing Director of Aviation
BBJ - YG031 (Director of Flight)
Phone: 1-954-647-8603
E-mail: ronray2001@aol.com

Victor Tataseo
Director of Maintenance
Phone: 1-702-461-6501
E-mail: vtataseo@cox.net

First Virtual Air, LLC Brian Hazen


BBJ - YG128 Director of Maintenance
Phone: 1-408-221-2604
E-mail: bhazen@siebel.org

120
Operators

FunAir Wayne Knittel


Director of Operations
Phone: 1-305-891-0017
Fax: 1-305-891-3874
E-mail: wayne@funairusa.com

Ed Case
Director of Maintenance
Phone: 1-305-891-0017
E-mail: ed@funairusa.com

Global Jet Nicolas Jaccard


BBJ - YG093, YG096, BBJ Maintenance
YG099, YG124 Manager
BBJ2 - YD404 Phone: +41 79 434 7176
BBJ3 - YH307 E-mail: nicolas.jaccard@globaljetlux.com
767 VIP - VS825

Global Jet Austria Phone: +43 1-533 96-30 314


Head Office E-mail: info@globaljetaustria.com

Global Jet Luxembourg Phone: +352 49 80 89
Head Office E-mail: info@globaljetlux.com

Hyundai Joongho Choi


BBJ - YG119 & YG137 Deputy General Manager,
Flight Team
Phone: +82 10 5328 2675
Fax: +82 2 2064 0739
E-mail: joongho@hyundai.com

121
Operators

Jet Aviation Business Jets AG Ralph Ingold


BBJ - YG015 & YG118 Director Flight Operations
Phone: +41 58 158 8619
Fax: +41 58 158 8615
E-mail: ralph.ingold@jetaviation.ch

Patrick Schonenberger
Deputy Director Flight Operations
Phone: +41 58 158 8600
Fax: +41 58 158 8615
E-mail: Patrick.schoenenberger@jetaviation.ch

Martin Eibicht
Director of Technical Services
Phone: +41 58 158 8740
Fax: +41 58 158 8745
E-mail: martin.eibicht@jetaviation.ch

L Brands Inc Tim Stehle


BBJ - YG005 Director of Flight Operations
Phone: 1-614-415-1800
4387 International Gateway Fax: 1-614-415-1826
Columbus, Ohio E-mail: tstehle@lb.com
43219
Dennis Curtin
Director of Maintenance
Phone: 1-614-415-1800
Office Phone: 1-614-415-1842
Mobile: 1-614-746-4053
Fax: 1-614-415-1841
E-mail: dcurtin@lb.com

122
Operators

Lowa Corporation Kurt Luder


BBJ2 - YD406/VP-BZL Chief Pilot
Phone: +41 61 325 2020
Fax: +41 61 325 2242
E-mail: kurtluder@hispeed.ch
lowa@hispeed.ch

Jean-Marie Zuger
Chief Engineer
Phone: +41 58 158 4938
E-mail: zuger.jmy@orange.fr
jmyzuger@aol.com

Kevin Tumilty
Training Manager
Phone: +41 61 325 20 20
E-mail: kevin.tumilty@gmail.com

MGM Resorts International Dave Cox


BBJ - YG042 Director of Aviation
Phone: 1-702-692-2262
Fax: 1-702-736-6517
Mobile: 1-702-244-0824
E-mail: dacox@mgmresorts.com

Richard McMillon
Manager of Fleet Reliablity
Phone: 1-702-692-2272
Mobile: 1-702-234-2602
Fax: 1-702-597-9653
E-mail: rmcmillon@mgmresorts.com

Mid East Jet, Inc. Capt. David E. Thomas


YG013, YG021 Vice President Operations
YD407 Mobile: 1-808-783-5566
YH302 Fax: +96612-257-1643
E-mail: davidethomas@email.msn.com

Jawaid K. Ghoari
Director of Maintenance
Mobile: +966 503 737 568
E-mail: aghoaric514@rogers.com
123
Operators

National Air Services (NAS) Captain Khaled Al Hamdan


BBJ - YG080 Executive Director of Flight
BBJ - YG086 Operations
BBJ - YG087 Phone: +966217 1800 Ext: 1219
BBJ2 - YD403 Mobile: +966500168901
BBJ3 - YH306 E-mail: kalhamdan@nasjet.com

Web: www.nasjet.com

Khaled Al Hussein
Director of Maintenance
Mobile: +966507014735
E-mail: Kalhussein@nasjet.com

Orient Global Edan Oestreich


BBJ - YG011 Director of Operations
Mobile: +65 8127 9302
+66 8 6120 0413
E-mail: edan.oestreich@orientglobal.com

Michael Rupe
Director of Maintenance
Mobile: +65 (8127) 9306
E-mail: michael.rupe@orientglobal.com

Ian Barratt - Chief Pilot


Mobile: +65 8127 9304
E-mail: ian.barratt@orientglobal.com

Picton II Ltd. William Christophe


BBJ - YG006 Aviation Manager
Phone: +41 79 737 7000
E-mail: wchristophe@gmail.com

124
Operators

PRIVAJET Christian Weber


BBJ - YG038 General Manager
Phone: +356 2778 1559 Ext 444
Mobile: +33 6 08 21 43 23
E-mail: cweber@privajet.com

Jerome Franier
Commercial Director
Phone: +356 2778 1559 Ext 255
Mobile: +44 7879 118 775
E-mail: jfranier@privajet.com

PrivatAir S.A. - BBJ Marc Monod


BBJ - YG064/HB-IIQ Flight Operations Manager
BBJ - YG092/HB-JJA Phone: +41 22 9296 759
737-300 VIP - Fax: +41 22 9296 701
PP875/HG-JJB E-mail: marcmonod@privatair.com
737-300 VIP -
PP874/HG-JJC Dave Parkyn
737-800 VIP - Chief Operating Officer
YK133/D-APBB Phone: +41 22 9296 740
737-800 VIP - Fax: +41 22 9296 749
YJ935/D-APBC E-mail: daveparkyn@privatair.com
737-800 VIP -
YJ936/D-APBD
757-200 VIP -
NA238/HB-JJD

Royal Australian Air Force


Qantas Defense Services Tony Fraser
BBJ - YG072 & YG075 Program Manager
Phone: +61 2 6275 8511
E-mail: afraser@qantas.com.au

125
Operators

Ruffin Development Chase Loupee


BBJ - YG003 Chief Pilot
Mobile: 1-219-796-7690
E-mail: bbjpilot.chase@gmail.com

William Beard
Director of Maintenance
Phone: 1-702-233-1737
Fax: 1-702-233-1580
Mobile: 1-949-300-8182
E-mail: gexopr@gmail.com

Sands Aviation Paul Gillcrist


BBJ - YG016 Managing Director
BBJ - YG043 Phone: 1-702-414-5000
E-mail: paul.gillcrist@venetian.com

Doug Wilke
Director of Maintenance
Phone: 1-702-414-5002
Mobile: 1-702-545-7340
E-mail: doug.wilke@venetian.com

SAS Institute Inc. Kenneth Conner


BBJ - YG041 Director of Aviation
Phone: 1-919-840-4230
Fax: 1-919-840-4233
E-mail: ken.conner@sas.com

Craig Jones
Aviation Maintenance Manager
Phone: 1-919-840-4230 x 55538
Fax: 1-919-840-4233
Mobile: 1-919-271-8677
E-mail: craigk.jones@sas.com

126
Operators

Tunisair Capt. Mahmoud Cheikhrouhou


BBJ - YG030 VIP Flights Manager
Mobil: +216 71 700 192
E-mail: mahmoud.cheikhrouhou
@tunisair.com.tn

Tarek Ben Salem
Director of Maintenance
Mobil: +216 98 332412
E-mail: Tarek.BENSALEM
@tunisair.com.tn

Tutor-Saliba Corp. Chris Barkley


BBJ - YG070 Chief Pilot
Phone: 1-818-904-9417
Fax: 1-818-904-3421
E-mail: tscperini@yahoo.com

Kris Spurgin
Director of Maintenance
Phone: 1-818-416-6261
Fax: 1-818-904-3421
E-mail: tscperini@yahoo.com

127
BBJ 787
Heights, lengths, wingspan

BBJ 787-8
BBJ 787-9 16.3m
(53 ft 4 in)
16.9m
(55 ft 8 in)

62.8m
(206 ft 1 in)

56.7 m
(186 ft 1 in)

62.1 m
(203 ft 8 in)
60.1 m
(197 ft 4 in)

128
BBJ 777
Heights, lengths, wingspan

BBJ 777-200LR / 200ER


BBJ 777-300ER
18.6m
(60 ft 11.5 in)

73.9m
(242 ft 4 in)

63.73 m
(209 ft 1 in)

64.8 m
(212 ft 7 in)
64.8 m
(212 ft 7 in)

129
BBJ 747-8
Heights, lengths, wingspan

BBJ 747-8

19.5m
(64 ft 2 in)

76.4m
(250 ft 8 in)

68.5 m
(224 ft 7 in)

130
BBJ MAX
Heights, lengths, wingspan

BBJ MAX 8
BBJ MAX 9
12.5m
(41 ft 2 in)

42.1m
(138 ft 2 in)

39.5m
(129 ft 6 in)

35.91 m
(117 ft 10 in)

131
BBJ Family
Heights, lengths, wingspan

BBJ/BBJC
BBJ 2
BBJ 3
12.5m
(41 ft 2 in)

42.11m
(138 ft 2 in)
39.51m
(129 ft 6 in)

33.61m
(110 ft 4 in)

35.91 m
(117 ft 10 in)

132
About the
Photographer

Long Bach Nguyen is one of the few


photographers who enjoys the opportunity
to create stunning images from the desk
of his day job. As a professional pilot
based in Seattle, Long spends most of
his time crisscrossing the western United
States in a diverse group of aircraft. Flying
full time provides him the opportunity to
capture unusual views of the landscape,
spectacular weather formations, and other
fresh perspectives few photographers
ever experience. Long also provided
photographs for the 2013 and 2014/2015
Handbook and took the photographs
during the 2013 BBJ OOC. He will also be
photographing the 2014 OOC.

longbachnguyen.com
For More Information
Phone: 1-206-662-4300
Fax: 1-206-662-4330
E-mail: business.jets@boeing.com
Web: www.boeing.com/bbj

Copyright 2014 Boeing. All rights reserved.


265153 08/14