ISO 19011 Auditing Group

Application of the evaluation process for an audit team undertaking

an internal audit of an event management organizations Quality
and Occupational Health and Safety management systems.

Example of the evaluation of competence for internal auditors undertaking an audit of

quality and Occupational Health and Safety management systems.

This example can be used as a template for individuals and/or organizations to complete
their own.

Areas of Personal behaviours and Evaluation criteria Evaluation method

competence skills
Personal Ethical, open-minded, Satisfactory Performance
behaviours diplomatic, observant, performance in the evaluation.
perceptive, versatile, workplace.
tenacious, decisive, self-
reliant etc.
Generic knowledge and skills
Audit principles, Ability to conduct an audit Successfully Review of training
procedures, according to in-house completed an in- record.
processes and procedures, communicating house or external
techniques with known workplace auditor training Observation.
colleagues and course, Peer review.
subcontractors. Performed
satisfactorily in 3
audits as a member
of an internal audit
team.
Management Ability to apply the relevant Read and understood Review of training
systems and parts of the Quality and procedures relevant records,
other reference Occupational Health And to the audit objective, Testing.
documents Safety Management System scope and criteria. Interview.
Manual and related
procedures.
Organizational Ability to describe the auditee Worked for the Review of
situations organizations local structure auditee organization employment
and culture and any for at least one year records.
demarcation issues. at supervisor or
managerial level or a
similar organization
or been employed by
the auditee
organization as a

1
 consultant for one
year.
Legal and other Identify and understand the Successfully completed Review of training
requirements application of the relevant a training course on the records.
laws and regulations related laws relevant to the
to product quality and activities, process
and/or products and
Occupational Health And
services which are the
Safety. subject of this audit or
be registered as an
Occupational Health And
Safety inspector.
Risk assessment Understanding the principles Completed a training Review of training
of hazard identification, risk course on risk records,
assessment and determining assessment or Interview.
controls and their application conducted risk Review of
assessments as part of
to the auditee organizations employment
a work related activity.
activities. records.
Industry (sector) specific skills
Terminology Knowledge of generic Employed in the Review of
terminology for the sector sector or that similar employment record.
such as events, banquets, nature for at least
exhibitor, venue, exhibition, one year as a
main contractor. project/site manager,
or designer, or as a
subcontractor
supervisor.
Process Generic knowledge on the Employed in the Review of training
items such as exhibition sector or that similar record.
design, assembly process, nature for at least Supervisor
non-standard and custom one year as a observation.
design booths. project/site manager,
or designer, or as a
subcontractor
supervisor.
Technology Understanding knowledge of Electrical license or Review of training
computer aided design (CAD) certificate in low records.
tools, audio visual, electrical voltage equipment or Employment record.
and electronic equipment and equivalent.
its compatibility. Completed a training
course on CAD or
worked as designer
for a similar
organization for at
least one year.
Organization specific skills
Terminology Generic knowledge on the Employed in the Employment record.
items such as banquet, sector or that similar
product launch, exhibition, nature for at least
organizer, exhibitor. one year as a
project/site manager,

2
 or designer, or as a
subcontractor
supervisor.
Process Spray painting, carpentry, Employed as a Employment record.
graphic design, interior design supervisor or site
and fit out. manager for painting, Observation.
carpentry, electrical
installation or person
with 3 years work
experience in the
relevant discipline or
that of similar nature.
Technology Hand and power tools. Employed as a Employment record.
(Electrical or pneumatic), supervisor or site
fastener usage, screws nails, manager for Observation.
nails gun, water based spray carpentry, painting,
painting, and glazing. electrical installation
or person with 3
years work
experience in the
relevant discipline or
that of similar nature.
Statistical Not applicable.
techniques
Products/services Knowledge of auditee Employed in sales Employment record.
organizations services such department at this or
as booth design, interior fit similar organization,
out, event set ups. worked as a
contractor setting up
events.
Risk Understanding Occupational Conducted or Employment record.
Health And Safety risks reviewed risk Interview.
associated with the location at assessments in this
which the services are sector or a similar
offered. sector for not less
than one year
Interested parties Exhibitors, venue, organizer, Worked in the sector Employment record.
subcontractors, local for not less than 12
regulators. months in a managerial
or supervisory role.
Previous liaison with
regulator.
Management system specific skills (Quality & Occupational Health and Safety)
Terminology Quality control, assurance, Undertaken courses Employment record.
customer satisfaction. or training in quality
Occupational Health And control or quality Review of training
Safety hazards and risks, assurance tool, or record.
control measures. Occupational Health
And Safety hazard
identification, and

3

Process Application of auditee
organizations activities and
processes utilized in different
stages of the event
management.
Technology Generic knowledge such as
CAD techniques applied to
booth design or of a similar
nature.
Statistical Not applicable.
techniques
Risk Understand the auditee
organizations risk assessment
processes.
Understanding of physical,
chemical, biological and
psychological hazards and risks.
applied training within
the organization.
Worked for at least Employment record.
two years in
supervisory role in
the sector.
Worked as designer Employment record.
for at least two years
in the sector or of
similar nature.
Undertaken a risk Employment record.
management-training Review of training
course. record.
Undertaken courses or
training in hazard and
risk control and applied
training within the
organization.

Feedback
Feedback from users will be used by the ISO 19011 Auditing Group to determine whether
additional material should be developed, or if these current information should be revised or
removed. Comments on the website can be sent to the following email address:
Annemarie.dejong@nen.nl

Disclaimer
The contributions on this website have not been subject to an endorsement process by the
International Organization for Standardization (ISO), ISO Technical Committee 176 or Sub-
Committee 3.

The information contained on this website is available to the public for educational and
communication purposes and the ISO 19011 Auditing Group does not take responsibility for
any errors, omissions or other liabilities that may arise from the provision or subsequent use
of such information.