Escolar Documentos
Profissional Documentos
Cultura Documentos
Signature: _____________________________
During the course of the exam you are required to show your university registration card (or
an official identity card, e.g. passport etc.) to the invigilators if you are requested to do so.
This is a three hour exam. Between the start of the exam and 14:30, you may not leave the
examination room. Before leaving, you must hand in your exam.
You may only use a faculty- approved type of calculator (see website for approved types).
With the exception of your calculator, all electronic equipment must be switched off and
must remain stowed away during the full length of the exam.
When making calculations, do not round intermediate answers. For example, if you make
calculations for waiting line models, do not round the values of and before you complete
the final calculations.
Always provide sufficient argumentation for your answers.
You must formulate all of your answers in English.
Your answers must be formulated within the textboxes. Your formulations must be
comprehensible. (Parts of) answers formulated outside the text boxes will not be assessed.
An appendix containing some important formulae is supplied separately.
You are not allowed to consult any book or note during the exam and no books or notes are
in any form allowed on your desk. Use of a dictionary is NOT allowed during the exam.
The exam is composed of 4 open questions and 25 multiple choice questions. The maximum
total number of points to be earned (including possible bonus points) is 100.
The MC questions have different weights. The gambling-effect correction will be corrected
for these different weights.
Please note that Question 1 (30 point) consists of large texts that may contain
a lot of redundant information but also essential information. You must be
able to distinguish information necessary in order to answer the questions
from redundant or superfluous information.
Also note that neither the examiner nor the invigilators will answers questions
with regards to the questions of this exam. If you think that information is
missing you may make assumptions about this information, but only if the
information is indeed missing.
If you have doubts about the (questions of) the exam, you are requested to
formulate these in the text box provided at the end of this exam form.
Intermediate inventory that isnt there: minus 2 points Buffers in the assembly line: minus 3 points
Warehou
Perforating every 60 Cutting round Forming shallow
se Applying lubricating film Cutting segments of 70 cm
cm. shapes bowl
Sheet metal rolls Roll of sheet metal 10 sec 10 sec
cycle cycle 10 sec cycle 10 sec cycle 10 sec cycle
Baking Powder coating Rinsing Forming press Forming press Forming press
De-
coupling
1 worker 1 worker 1 worker 1 worker 1 worker 2 worker 2 worker 2 worker 2 worker 2 worker
Stock of Decks
Attaching Attaching
Attaching Attaching Attaching Attaching Attaching Attaching
30 sec Taking motor Taking deck deck to adapter and
safety bare door brackets front mounts rear mounts front wheels
cycle 10 sec 5 sec motor blade
20 sec 15 sec 10 sec 5 sec 5 sec 5 sec
10 sec 10 sec
5HP motors
lOMoARcPSD|1514108
1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 2 worker 2 worker 2 worker 2 worker
Attaching Attaching
Manuals and Fitting Attaching
Boxing Fitting sticker Fitting sticker Fitting sticker Fitting sticker Testing Fitting cables upper lower Flipping
sealing control assy rear wheels
15 sec 3 sec 3 sec 3 sec 3 sec 4 sec 27 sec handlebar handlebar 4 sec
15 sec 27 sec 5 sec
10 sec 15 sec
4
lOMoARcPSD|1514108
b. What is the average throughput time of the an engine, from the moment it is taken
from (whatever) inventory? Clearly show your calculation! ( (Max. 5 points)
1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 1 worker 2 worker 2 worker 2 worker 2 worker
Attaching Attaching
Manuals and Fitting Attaching
Boxing Fitting sticker Fitting sticker Fitting sticker Fitting sticker Testing Fitting cables upper lower Flipping
sealing control assy rear wheels
15 sec 3 sec 3 sec 3 sec 3 sec 4 sec 27 sec handlebar handlebar 4 sec
15 sec 27 sec 5 sec
10 sec 15 sec
10+5+10=20+10+15+10+5+5+5+5+5+4+15+10+27+4+3+3+3+3+15+15=202 sec.
Principle of the calculation must be there. No subtraction of points for small errors.
Not taking into account that some tasks must be executed by two an some by just one: two points
deduction
c. For what parts or sub-assemblies would you consider the use of a KanBan system.
Make clear what your argumentation for your answer is. (max. 5 points)
Especially the motors that arrive in crates of 12 engines and need to be put on special trolleys
holding 8 engines and the grass collector. But a number of alternative uses for a KanBan system can
be thought of such as the supply of the control assemblies, a set consisting of the manual, oil and
grass collector.
As long as in your answer it becomes clear that some kind of operation can take place apart from the
assembly line and where it would make sense to have these operations not perform in the same
sequence/pace of the assembly line (the 30 seconds pace)
d. Make a precedence diagram of the activities executed by the workers on the assembly
line as described in the case, and in that precedence diagram group the activities into
activities of individual work stations in such a way that the most efficient arrangement
is realized. (max. 15 points)
Deck must be mounted to the engine before adapter and blade can be mounted.
Brackets must be fitted before lower push bar can be attached, lower push bar must be attached
before upper can be attached.
In many cases however the required precedence is not described or remains implicit. (Can the
controls be fitted to the upper push bar before this push bar is fitted the lower push bar?)
Its important that in your answer you acknowledge that some operations must be executed before
other operations can be executed, from your answer it must become clear that the deck must be
fitted to the engine before the the blade can be fitted, that the engine must be hoisted onto the line
before the deck can be fitted to it.
More importantly, whatever you describe as prerequisite operations for following operations (your
precedence diagram), this must be reflected in in the grouping of operations. Furthermore, you
must, in the grouping of operations into workstation activities take into account that some
operations must be executed by two persons and that some can be performed by just one worker.
Domain: Claim that the organization stakes out for itself in terms of population served, services
rendered, products offered. It is an implicit statement by which the organization claims that it will
serve a part of the environment, hoping that that claim will be accepted and that this acceptance
will endure.
Parties: all parts of the environment relevant for the organization, given the claim of the
organization. Task-environment. Suppliers, customers, workers, legislators, communities etc.
Stakeholders.
Domain consensus: the acceptance of the claim. Relationship of exchange in which the organization
gets what it wants at conditions acceptable for the task-environment and the (parties in the) task
environment get(s) what it (they) want(s) at conditions acceptable for the organization.
Intensified competition will put any domain consensus under pressure, because the organization will
be confronted with competing claims and the task-environment faced with alternative offers. The
task-environment will be offered more alternatives for the domain of the organization, and the
organization will have to come up with a better, more attractive offer or claim.
In your own words, but covering the above (less abstract); no deduction of points.
a. In this ORIGINAL SITUATION, How long will customers on average stay in the shop
(from they enter the shop until they leave the shop again)? Show your calculations! (Max.
2 points)
Ws= 1/(-)
= 3600/312 = 11,538
= 3600/222 = 16,216
b. How many customers should your shop be able to accommodate? Provide an estimation and
make clear how you arrive at that number, but more importantly mention what the limitations
of your estimation are. (Max. 4 points)
Calculate Ls: for this MM1 situation using = 3600/312 = 11,538 and = 3600/222 = 16,216
a) Ls= /(-) = 3.4 persons. However, they stay for half an hour extra, so this formula will not
give you an adequate estimate. (zero points)
b) Better would be to use Littles law and to calculate WIP: average stay in the shop: 42,826
minutes, flow is so the WIP would be 42,826/60 (average stay in the shop in hours) x 11,538
customers per hour = 8,235 customers. (2 points)
c) However, the maximum number of customers cannot be calculated since these formulas
calculate averages. A maximum number can best be estimated by using simulation. (the limitation of
the estimation) (3 points)
A lecturer, who is not a great supporter of the products the shop is selling, nevertheless proposes to
increase the profitability of the shop by only selling pre-assembled products. In this Proposed Situation,
customers can then no longer compose their own products and can only choose from those readily
available. After doing some field research, you assume that it will then take exactly half a minute to serve
a customer. You also know that a number of customers only want products prepared to their own special
recipe and you hence assume that you will lose 25% of your customers. Assume that in all situations
every product sells for 8 and the cost of preparing the products is half of that (4). Also assume that an
employee costs 20 per hour. Cost of service is assumed to be covered by the wages of the employees,
but the loss of goodwill due to customers waiting in queue are estimated to be 0.30 per minute and per
customer and the cost of having to accommodate the customers (hiring sufficient space, heating, etc.)
about 0.10 per minute and per customer.
Change from MM1 to MD1 system. In this case advantageous because the Ws comes at a cost.
Furthermore, the service time is reduced, reducing Ws even more. The question remains
whether the reduced costs are not offset by the reduced revenues due to the 25% loss of
customers.
Costs of accommodating customers: average number in shop (Littles law)= 8,235 => 8,235 x
0,10 /min x 60 = 49,41 /hr
Total costs: 101,00 /hr; Gross profit: orig x (8-4) /hr = 65,25 => loss of 35,75 /hr
Proposed: 25% loss of customers: proposed = 0,75 x 11,538 = 8,6538/hr ; proposed =120/hr
Costs of accommodating customers: average number in shop (Littles law: Ws (MD1) = 31 sec =>
average stay in shop: 30,5 minutes => WIP = 8,6538 x 0,5 = 4,3 customers => 0,10 /min x 4,3 x
60 = 25,8 /hr
Total costs 45,8 /hr Gross profit: prop x (8-4) /hr = 8,6538 x 4 = 34,62 /hr => loss of 11,18 /hr
Proposed is the most healthy of the two although still not sustainable.
Awkward formulation of the question (in hindsight), therefore, the arguments why 6 is especially
used in the aircraft and automotive industry will be considered sufficient.
In your own words, as long as the bearing of your arguments is the same: 5 points.
11
Quite simple:
12
Observations about the exam. Please use this box in case you believe one or
more questions are flawed.
13