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5. This management level deal with control, planning and decision making.
a. supervisory
b. middle-managerial
c. stockholder
d. top-managerial
6. This management level is concerned with long-range planning for the
organization.
a. supervisory
b. middle-managerial
c. stockholder
d. top-managerial
12. These systems (__________) summarize the detailed data of the transaction
processing systems in standard reports for middle-level managers.
a. CSS
b. MIS
c. DSS
d. ESS
15. These systems (__________) help top-level managers oversee the companys
operations and develop strategic plans.
a. TPS
b. MIS
c. DSS
d. ESS
16. The __________ activity records the customer requests for goods or services.
a. payroll
b. sales order processing
c. inventory
g. general ledger
Answer: B
18. The __________ control system keeps records of the number of each kind of
part or finished good in the warehouse.
a. payroll
b. inventory
c. sales order processing
d. general ledger
20. The money that the company owes for goods or services is handled by
a. accounts receivable
b. inventory
c. sales order processing
d. accounts payable
27. When sales reports are combined into monthly reports for the regional sales
manager, they are said to be
a. management reports
b. periodic reports
c. exception reports
d. demand reports
28. A sales report that shows that certain items are selling significantly above or
below marketing department forecasts is an example of this type of report.
a. periodic
b. demand
c. inventory
d. exception
29. These types of systems would most likely be used to assist a manager in getting
answers to unexpected and generally nonrecurring kinds of problems.
a. TPS
b. MIS
c. DSS
d. ESS
30. Which of the following refers to a decision-making support system for teams?
a. TPS
b. GDSS
c. ESS
d. MIS
33. Data from within the organization consist principally of transactions from the
a. TPS
b. MIS
c. ESS
d. accounts receivable
34. This management level control the work of the organization, such as financial
planning and sales promotion planning.
a. strategic level managers
b. corporate stock holders
c. tactical level mangers
d. operational level managers
35. This management level are responsible for accomplishing the organizations day-
to-day activities.
a. strategic level managers
b. corporate stock holders
c. tactical level mangers
d. operational level managers
40. Employees involved with the distribution and communication of information are
called
a. managers
b. data workers
c. IT staff
d. knowledge workers
43. These systems are computer systems that allow people located at various
locations to communicate and have in-person meetings.
a. project managers
b. videoconferencing
c. telemarketing
d. data conferencing
46. Information is
a. Data
b. Processed Data
c. Manipulated input
d. Computer output
71. Match and find best pairing for a Human Resource Management System
(i) Policies on giving bonus (iv) Strategic information
(ii) Absentee reduction (v) Tactical information
(iii) Skills inventory (vi) Operational Information
a. (i) and (v)
b. (i) and (iv)
c. (ii) and (iv)
d. (iii) and (v)
72. Match and find best pairing for a Production Management System
(i) Performance appraisal of machines (iv) Strategic information to decide
on replacement
(ii) Introducing new production (v) Tactical information technology
(iii) Preventive maintenance schedules (vi) Operational information for machines
a. (i) and (vi)
b. (ii) and (v)
c. (i) and (v)
d. (iii) and (iv)
73. Match and find best pairing for a Production Management System
(i) Performance appraisal of machines (iv) Strategic information to decide on
replacement
(ii)Introducing new production (v) Tactical information technology
(iii) Preventive maintenance schedules (vi) Operational information for machines
a. (iii) and (vi)
b. (i) and (iv)
c. (ii) and (v)
d. None of the above
74. Match and find best pairing for a Materials Management System
(i) Developing vendor performance (iv) Strategic information measures
(ii) Developing vendors for critical (v) Tactical information items
(iii)List of items rejected from a vendor (vi)Operational information
a. (i) and (v)
b. (ii) and (v)
c. (iii) and (iv)
d. (ii) and (vi)
75. Match and find best pairing for a Materials Management System
(i) Developing vendor performance (iv) Strategic information measures
(ii) Developing vendors for critical (v) Tactical information items
(iii) List of items rejected from a vendor (vi) Operational information
a. (i) and (iv)
b. (i) and (vi)
c. (ii) and (iv)
d. (iii) and (v)
76. Match and find best pairing for a Materials Management System
(i) Developing vendor performance (iv) Strategic information measures
(ii) Developing vendors for critical (v) Tactical information items
(iii) List of items rejected from a vendor (vi) Operational information
a. (i) and (vi)
b. (iii) and (vi)
c. (ii) and (vi)
d. (iii) and (iv)
77. Match and find best pairing for a Finance Management System
(i) Tax deduction at source report (iv) Strategic information
(ii) Impact of taxation on pricing (v) Tactical information
(iii) Tax planning (vi) Operational information
a. (i) and (v)
b. (iii) and (vi)
c. (ii) and (v)
d. (ii)) and (iv)
78. Match and find best pairing for a Finance Management System
(i) Budget status to all managers (iv) Strategic information
(ii) Method of financing (v) Tactical information
(iii) Variance between budget and (vi) Operational information expenses
a. (i) and (v)
b. (iii) and (vi)
c. (ii) and (v)
d. (ii) and (iv)
79. Match and find best pairing for a Marketing Management System
(i) Customer preferences surveys (iv) Strategic information
(ii) Search for new markets (v) Tactical information
(iii) Performance of sales outlets (vi) Operational information
a. (i) and (iv)
b. (ii) and (v)
c. (iii) and (vi)
d. (ii) and (v)
80. Match and find best pairing for a Marketing Management System
(i) Customer preferences surveys (iv) Strategic information
(ii) Search for new markets (v) Tactical information
(iii) Performance of sales outlets (vi) Operational information
a. (iii) and (iv)
b. (i) and (vi)
c. (i) and (v)
d. (iii) and (v)
81. Match and find best pairing for a Research and Development Management
System
(i) Technical collaboration decision (iv) Strategic information
(ii) Budgeted expenses Vs actuals (v) Tactical information
(iii) Proportion of budget to be (vi) Operational information allocated to various
projects
a. (i) and (iv)
b. (ii) and (v)
c. (iii) and (vi)
d. (iii) and (iv)
82. Match and find best pairing for a Research and Development Management
System
(i) Technical collaboration decision (iv) Strategic information
(ii) Budgeted expenses Vs actuals (v) Tactical information
(iii) Proportion of budget to be (vi) Operational information allocated to various
projects
a. (i) and (v)
b. (iii) and (v)
c. (ii) and (v)
d. (i) and (vi)
90. The quality of information which does not hide any unpleasant information is
known as
a. Complete
b. Trustworthy
c. Relevant
d. None of the above
92. Every record stored in a Master file has a key field because
a. it is the most important field
b. it acts as a unique identification of record
c. it is the key to the database
d. it is a very concise field
MCQs Part 2
2. In this phase of the SDLC, new or alternative information systems are designed.
a) preliminary investigation
b) systems analysis
c) systems design
d) systems development
3. In this phase of the SDLC, the new information systems are installed and adapted
to the new system, and people are trained to use them.
a) preliminary implementation
b) systems analysis
c) systems design
d) systems development
4. This phase of the SDLC is known as the ongoing phase where the system is
periodically evaluated and updated as needed.
a) Preliminary investigation
b) Systems design
c) Systems implementation
d) Systems maintenance
5. A recent survey by Money magazine determined that out of 100 widely-held jobs
that they researched, the top job classification was a
a) network administrator
b) cryptographer
c) systems analyst
d) computer engineer
8. In the preliminary investigation phase of the SDLC, which one of the following
tasks would not be included?
a) briefly defining the problem
b) suggesting alternative solutions
c) gathering the data
d) preparing a short report
9. In order to obtain financing for the analysis phase, the systems analyst must
a) prepare a preliminary investigation report
b) justify the expense of upgrading
c) consider abandoning the project
d) train users on the new system
10. The first step of the systems analysis phase of the SDLC is to
a) propose changes
b) analyze data
c) gather data
d) write system analysis report
11. Which of the following shows levels of management and formal lines of
authority?
a) organization chart
b) decision table
c) pyramid diagram
d) grid chart
13. What type of analysis starts with the big picture and then breaks it down into
smaller pieces?
a) financial
b) reverse
c) top-down
d) executive
14. Which of the following is used to show the rules that apply to a decision when
one or more conditions apply?
a) system flowchart
b) decision table
c) grid chart
d) checklist
15. Which of the following tools shows the data or information flow within an
information system?
a) grid chart
b) decision table
c) system flowchart
d) data flow diagram
16. These software packages evaluate hardware and software alternatives according
to requirements given by the systems analyst.
a) project management
b) automated design tools
c) spreadsheets
d) report generators
18. The final step of the systems analysis phase in the SDLC is to
a) gather data
b) write system analysis report
c) propose changes
d) analyze data
19. Which of the following would not be described in the systems analysis report?
a) the current information system
b) the requirements for a new system
c) the development schedule
d) the training requirements for users
20. Which of the following tasks is not part of the systems design phase?
a) designing alternative systems
b) selecting the best system
c) writing a systems design report
d) suggesting alternative solutions
25. Determining if employees, managers, and clients will resist a proposed new
system is part of this feasibility study.
a) technical feasibility
b) economic feasibility
c) organizational feasibility
d) operational feasibility
26. Determining whether expected cost savings and other benefits will exceed the
cost of developing an alternative system is related to
a) technical feasibility
b) economic feasibility
c) organizational feasibility
d) operational feasibility
29. During which phase of the SDLC are users trained to use the new system?
a) Preliminary investigation
b) Systems implementation
c) Systems development
d) Systems maintenance
31. The __________ approach conversion type simply involves abandoning the old
system and using the new.
a) direct
b) pilot
c) phased
d) parallel
32. The old and new systems run side by side for a period of time when using the
__________ approach to implementation.
a) direct
b) parallel
c) phased
d) pilot
33. Although this conversion approach (__________) is considered low risk, keeping
enough equipment and people active to manage two systems at the same time can
be very expensive.
a) direct
b) parallel
c) phased
d) pilot
34. Using the __________ approach, a new system is tested in one part of the
organization before being implemented in others.
a) direct
b) phased
c) pilot
d) parallel
35. The __________ implementation approach is broken down into smaller parts that
are implemented over time.
a) pilot
b) direct
c) parallel
d) phased
36. The implementation approach that is the least risky would be the
a) direct approach
b) parallel approach
c) phased approach
d) pilot approach
37. This implementation approach (__________) is preferred when there are many
people in an organization performing similar operations.
a) direct
b) parallel
c) phased
d) pilot
39. Which of the following phases of the SDLC is considered as the ongoing
process?
a) systems development
b) systems analysis
c) systems design
d) systems maintenance
42. A modifiable model built before the actual system is installed is called a(n)
a) sample
b) example
c) template
d) prototype
43. The process of building a model that demonstrates the features of a proposed
product, service or system is called a
a) JAD
b) RAD
c) template
d) prototype
2. Relational calculus is a
(A) Procedural language
(B) Non- Procedural language.
(C) Data definition language
(D) High level language.
12. An entity set that does not have sufficient attributes to form a primary key is a
(A) Strong entity set
(B) Weak entity set.
(C) Simple entity set
(D) Primary entity set.
20. The database environment has all of the following components except:
(A) Users
(B) Separate files.
(C) Database
(D) Database administrator.
21. The language which has recently become the defacto standard for interfacing
application programs with relational database system is
(A) Oracle
(B) SQL.
(C) Dbase
(D) 4GL.
22. The way a particular application views the data from the database that the
application uses is a
(A) module
(B) Relational model.
(C) Schema
(D) Sub schema.
30. The method in which records are physically stored in a specified order according
to a key field in each record is
(A) Hash
(B) Direct.
(C) Sequential
(D) All of the above.
40. The statement in SQL which allows changing the definition of a table is
(A) Alter
(B) Update.
(C) Create
(D) Select
41. E-R model uses this symbol to represent weak entity set?
(A) Dotted rectangle.
(B) Diamond
(C) Doubly outlined rectangle
(D) None of these
46. The file organization that provides very fast access to any arbitrary record of a
file is
(A) Ordered file
(B) Unordered file
(C) Hashed file
(D) B-tree
49. In a relation
(A) Ordering of rows is immaterial
(B) No two rows are identical
(C) (A) and (B) both are true
(D) None of these.
54. Which of the following operation is used if we are interested in only certain
columns of a table?
(A) PROJECTION
(B) SELECTION
(C) UNION
(D) JOIN
57. Which of the following operations need the participating relations to be union
compatible?
(A) UNION
(B) INTERSECTION
(C) DIFFERENCE
(D) All of the above
63. Which are the two ways in which entities can participate in a relationship?
(A) Passive and active
(B) Total and partial
(C) Simple and Complex
(D) All of the above
64. The result of the UNION operation between R1 and R2 is a relation that includes
(A) All the tuples of R1
(B) All the tuples of R2
(C) All the tuples of R1 and R2
(D) All the tuples of R1 and R2 which have common columns
66. Which of the operations constitute a basic set of operations for manipulating
relational data?
(A) Predicate calculus
(B) Relational calculus
(C) Relational algebra
(D) None of the above
68. Which of the following database object does not physically exist?
(A) Base table
(B) Index
(C) View
(D) None of the above
69. NULL is
(A) The same as 0 for integer
(B) The same as blank for character
(C) The same as 0 for integer and blank for character
(D) Not a value
72. A file manipulation command that extracts some of the records from a file is
called
(A) SELECT
(B) PROJECT
(C) JOIN
(D) PRODUCT
78. Consider the join of a relation R with relation S. If R has m tuples and S has n
tuples, then the maximum size of join is:
(A) mn
(B) m+n
(C) (m+n)/2
(D) 2(m+n)
85. The ______ operator is used to compare a value to a list of literals values that
have been specified.
(A) BETWEEN
(B) ANY
(C) IN
(D) ALL
88. _____________ function divides one numeric expression by another and returns
the remainder.
(A) POWER
(B) MOD
(C) ROUND
(D) REMAINDER
89. A data manipulation command the combines the records from one or more tables
is called
(A) SELECT
(B) PROJECT
(C) JOIN
(D) PRODUCT
91. _________ is a virtual table that draws its data from the result of an SQL
SELECT statement.
(A) View
(B) Synonym
(C) Sequence
(D) Transaction
2. The human resources department manages the hiring, firing, and training of a
companys personnel.
Answer: True
10. The decision support system combines internal and external information to help
analyze a wide range of problems.
Answer: True
14. The sales order processing activity records the customer requests for goods or
services.
Answer: True
15. The accounts receivable activity records money received from or owed by
customers.
Answer: True
16. The parts and finished goods that a company has in stock are called surplus.
Answer: False
26. The system software provides a GDSS with its decision-making capabilities.
Answer: False
27. The data component of a GDSS is stored in the system software.
Answer: False
28. There are three basic decision models used in a GDSS: operational, strategic,
and financial.
Answer: False
31. The operation decision model helps to accomplish the organizations day-to-day
activities.
Answer: True
32. Employees who distribute, create, and communicate information are called e-
workers.
Answer: False
35. Knowledge workers use specialized information systems called KWS to create
information in their area of expertise.
Answer: True
36. CAD/CAM systems allow people located at various locations to have in-person
meetings.
Answer: False
37. CAD/CAM systems use powerful microcomputers running special programs that
integrate the design and manufacturing activities.
Answer: True
38. Videoconferencing systems allow people located at various locations to have in-
person meetings.
Answer: True
39. CAD/CAM systems are widely used in the processing of perishable products.
Answer: False