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SAP ERP

Financial Supply Chain


Management

Jrgen Weiss,
Director Product Management,
SAP ERP Financials, SAP AG
Todays Business Issues

SAP Financial Supply Chain Management

Customer Success Stories

Summary and Roadmap


Does This Sound Familiar?

SAP AG 2003, Title of Presentation, Speaker Name / 3


Working Capital Management DOES Matter

We observe that todays agile business and technology


environment does have a serious impact on the working
capital efforts of many companies.

Corporates that manage their financial supply chain


efficiently can benefit from a wealth of opportunities
including streamlined cash-to-cash cycles, better
financial insight and compliance as well as significant
cost savings.

An efficient financial supply chain is one of the key


differentiators in the global economy to free up their


hidden working capital resources.

Lee Geishecker, Gartner, 2005

SAP AG 2003, Title of Presentation, Speaker Name / 4


Todays Business Pressures

Increasing compliance and disclosure


pressures affect operational business
procedures

Profits and share prices are down, making it


harder to obtain capital

Cost reduction is #1 issue

Cash and working capital high on agenda

No big spending on IT
SAP AG 2003, Title of Presentation, Speaker Name / 5
The Challenge In Finance

How can we integrate finance and day-to-day


operations?
How can we accelerate settlement processes
with our customers?
How can we systematically improve our control
over cash flow?
What can we do to reduce the cost of finance in
our company?
How can we get a high and fast return on our
investments?

SAP AG 2003, Title of Presentation, Speaker Name / 6


Indicators of An Inefficient Financial Supply Chain

High DSO (Days Sales Outstanding)


High number of paper invoices
High cost of invoicing and reconciliation (resources,
time, etc.)
High percentage of disputed invoices
High number of days to reconcile a disputed invoice
Large amount of uncollectible receivables
Processes and systems not integrated with business
partners
Difficulty in predicting cash flow

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SAP AG 2003, Title of Presentation, Speaker Name / 7


Working Capital

Definition: Current assets minus current liabilities


Working capital measures how much in liquid assets a
company has available to build its business
In general, companies that have sufficient working capital
will be more successful since they can expand and
improve their operational business
Companies with negative working capital may lack
the funds necessary for growth
The amount of Working Capital needs to be well-balanced
and should be used effectively to avoid unnecessary
liquidity costs

12/31/02 12/31/02

Short-term loans $ 50,5


Cash $ 125,5
Salaries & Wages $ 120,5
Income Taxes $ 30
Short-term investments $ 15,5
TLT Debt Due in One Yr. 37
Prepaid expenses $ 150
________
________
Total Current Liabilities $ 1.291,4
Total Current Assets $ 1.790,5

SAP AG 2003, Title of Presentation, Speaker Name / 8


Best Practice Working Capital

321 91
bn $ bn $

71
bn $

49
bn $

110
bn $

Current Working Payables Receivables Inventory Best Practice


Capital Working
Capital

Cash NPV released from best practice: 211 bn USD

Source: McKinsey (sample of 24 corporate clients)


SAP AG 2003, Title of Presentation, Speaker Name / 9
Cashflow Cycle
Sale +
Order Delivery + Delivery + Actual
placed invoice Invoice payment date
Days In Days Sales
Inventory Outstanding

time

Days In Payables Days In Receivables


(average time to (average customer
payment of supplier) Cash payment payment time) Expected
for inventory payment date

Cash flow Cycle


SAP AG 2003, Title of Presentation, Speaker Name / 10
How to Reduce the Cashflow Cycle

Synchronize cash flows


Fast invoicing
Efficient collections
Effective dispute handling
Efficient payments
Credit policy
Inventory policy

SAP AG 2003, Title of Presentation, Speaker Name / 11


Financial Supply Chain Management

Financial Supply Chain Management (FSCM) is an


integrated approach to provide better visibility and
control over ALL cash-related processes.

Better predictability of cash flow


Reduction of working capital
Reduction of operating expenses
End-to-end integration of business processes

SAP AG 2003, Title of Presentation, Speaker Name / 12


Drivers for FSCM
Liquidity pressure
Shorter business cycles
Permanent
Real time
time pressure Unpredictible customer requests

Permanent Permanent
changes
FSCM competition
Software
Global is local
Organization No frontiers
Business models Convergence
Technology

Permanent
cost pressure Process costs
Opportunity costs
Specialization
SAP AG 2003, Title of Presentation, Speaker Name / 13
World Class Performance

1,07%

0,76% 0,34%
- 29%
- 44%
0,19%

Finance cost as a Transaction processing


percent of revenue cost as a percent of revenue

2% 1%
17 % 13 %

Internet usage to manage Internet usage for


customer credit applications invoice distribution

World-cass Average Source: The Hackett Group, 2003

SAP AG 2003, Title of Presentation, Speaker Name / 14


in various FSCM areas

13 %
Credit
42 %

Accounts 12 %
Receivable
41 %

Accounts 12 %
Payable
32 %

Collections 8%
20 %

World-cass
Billing 8%
Average
15 %
Source: The Hackett Group, 2003

Percentage of transactions processed in shared services centers


SAP AG 2003, Title of Presentation, Speaker Name / 15
Pain Points In The Order-To-Cash Cycle

Cash application 18 %

Accessing information 18 %

Payment reconciliation 26 %

Managing customer behavior 28 %

Invoice presentment 29 %

Discrepancy resolution 47 %

Source: Paystream Advisors, 2005


(percentage of highest pain scores)

SAP AG 2003, Title of Presentation, Speaker Name / 16


Internal Inefficiencies In Treasury & Cash Management

Inability to forecast company cash 67%


flows

Weak working capital/liquidity 40%


management decision-making

Time for transactions processing is too 37%


long

Inadequate financial reporting 35%


practices

Inefficient payments process (AP) 33%

Inefficient collections process (AR) 31%

Inability to pool company's cash 27%


accounts

Poor performance of short-term 13%


investments

Source: Aberdeen Research, 2006

SAP AG 2003, Title of Presentation, Speaker Name / 17


Top 3 Actions To Improve Treasury & Cash Mgmt.

Improve cash flow forecasting process 55%

Automate financial transactions process 47%


(move to paperless transactions)

Simplify processes in T&CM 42%

Centralize T&CM process 32%

Standardize business processes (e.g.


rules of workflow, transaction 28%
requirements)
Formalize risk management and cash 24%
flow forecasting processes

Implement new technology 23%

Integrate intra-company information 20%


flows

Decrease the number of accounts 12%

Consolidate internationally dispersed 6%


accounts into one controllable system

Outsource select T&CM functions to a 2%


third party

Decentralize T&CM process 1%


Source: Aberdeen Research, 2006

SAP AG 2003, Title of Presentation, Speaker Name / 18


Todays Business Issues

SAP Financial Supply Chain Management

Customer Success Stories

Summary and Roadmap


SAP Financial Supply Chain Management Overview
Check Finance
Issue Forecast Resolve Collect Settle
Credit Working Reconcile
Invoice Cash Capital Disputes Cash & Pay
Worthiness
Order2Cash

Collections
Credit Management
Management
Electronic Bill In-House Cash
Presentment &
Payment

Bank Invoice Dispute


Relationship Management Management
Management
Cash & Treasury & Risk
Liquidity Management
Management

Settle Approve Resolve Receive Finance Forecast


Reconcile Invoices Exceptions Invoices Working Procure
& Pay Cash
Capital
Purchase2Pay
SAP AG 2003, Title of Presentation, Speaker Name / 20
Todays Business Issues

SAP Financial Supply Chain Management

Customer Success Stories

Summary and Roadmap


SAP Credit Management
Order2Cash
Check Finance
Issue Forecast Resolve Collect Settle
Credit Working Reconcile
Invoice Cash Capital Disputes Cash & Pay
Worthiness

SAP Financial Supply Chain Management

Electronic Bill Cash & Treasury & Bank


Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP CREDIT MANAGEMENT


Increase the financial visibility of your customer base:

Control your customers credit exposure


Optimize terms for your customers
Reduce amount of bad or doubtful debt

SAP AG 2003, Title of Presentation, Speaker Name / 22


SAP Biller Direct
Order2Cash
Check Finance
Issue Forecast Resolve Collect Settle
Credit Working Reconcile
Invoice Cash Disputes Cash & Pay
Worthiness Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP BILLER DIRECT


Supplement traditional billing procedures:

Electronic invoicing for businesses


Electronic payment for customers
Integrate customer service with finance

SAP AG 2003, Title of Presentation, Speaker Name / 23


SAP Invoice Management
Purchase2Pay
Finance Receive
Forecast Resolve Approve Settle
Procure Working Reconcile
Cash Invoices Exceptions Invoices & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP INVOICE MANAGEMENT


Process incoming invoices efficiently:

Import invoices from various sources


Monitor and handle exceptions centrally
Collaborate with suppliers to clarify discrepancies

SAP AG 2003, Title of Presentation, Speaker Name / 24


SAP Collections Management
Order2Cash
Issue Finance
Evaluate Forecast Resolve Collect Settle
Working Reconcile
Credit Invoice Cash Disputes Cash & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP COLLECTIONS MANAGEMENT

Establish a customer centric receivables management

Evaluate, identify and prioritize accounts


Collect receivables proactively
Process optimization for high volumes of open items

SAP AG 2003, Title of Presentation, Speaker Name / 25


SAP Dispute Management
Order2Cash
Issue Finance
Evaluate Forecast Resolve Collect Settle
Working Reconcile
Credit Invoice Cash Disputes Cash & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP DISPUTE MANAGEMENT


Reduce Days Sales Outstanding and increase customer
profitability

Identify issues and disputes earlier in the payment cycle


Track and monitor reasons that drive DSO
Streamline process of dispute resolution

SAP AG 2003, Title of Presentation, Speaker Name / 26


SAP In-House Cash
Order2Cash
Check Finance
Issue Forecast Resolve Collect Settle
Credit Working Reconcile
Invoice Cash Disputes Cash & Pay
Worthiness Capital

Purchase2Pay
Finance Receive
Forecast Resolve Approve Settle
Procure Working Reconcile
Cash Invoices Exceptions Invoices & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP IN-HOUSE CASH


Streamline internal and external payments in
a payment factory

In-House Cash Center acting as a virtual bank for the


group
Centralized management of payment transactions
Consolidate bank relationships
SAP AG 2003, Title of Presentation, Speaker Name / 27
SAP Cash & Liquidity Management
Order2Cash
Issue Finance
Evaluate Forecast Resolve Collect Settle
Working Reconcile
Credit Invoice Cash Disputes Cash & Pay
Capital

Purchase2Pay
Finance Receive
Forecast Resolve Approve Settle
Procure Working Reconcile
Cash Invoices Exceptions Invoices & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP CASH AND LIQUIDITY MANAGEMENT


Manage cash flows and liquidity positions for the group:

Manage bank accounts


Optimize payment strategy
Assure solvency
Optimize liquidity positions
Plan cash flows
SAP AG 2003, Title of Presentation, Speaker Name / 28
SAP Treasury & Risk Management
Order2Cash
Issue Finance
Evaluate Forecast Resolve Collect Settle
Working Reconcile
Credit Invoice Cash Disputes Cash & Pay
Capital

Purchase2Pay
Finance Receive
Forecast Resolve Approve Settle
Procure Working Reconcile
Cash Invoices Exceptions Invoices & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP TREASURY & RISK MANAGEMENT


Manage your financial risks and transactions efficiently

Straight through processing for your financial transactions


Evaluate and identify your interest rate and currency risks
Calculate financial credit exposure and manage it with
limits
Central reporting on financial positions and exposure
SAP AG 2003, Title of Presentation, Speaker Name / 29
SAP Bank Relationship Management
Order2Cash
Issue Finance
Evaluate Forecast Resolve Collect Settle
Working Reconcile
Credit Invoice Cash Disputes Cash & Pay
Capital

Purchase2Pay
Finance Receive
Forecast Resolve Approve Settle
Procure Working Reconcile
Cash Invoices Exceptions Invoices & Pay
Capital

SAP Financial Supply Chain Management


Electronic Bill Cash & Treasury & Bank
Financial Supply Credit Collections Dispute In-House
Presentment & Liquidity Risk Relationship
Chain Management Management Management Management Cash
Payment Management Management Management

SAP BANK RELATIONSHIP MANAGEMENT*


Increase the transparency of your bank relationships

Enhance your Straight through processing rates


Reduce your annual payment processing and maintenance costs
Increase security and compliance in your system landscape
Track seamlessly the life cycle of your payments
SAP AG 2003, Title of Presentation, Speaker Name / 30 * Planned for SAP ERP 6.0
SAP FSCM Customers

Click on company logos for


more information

SAP AG 2003, Title of Presentation, Speaker Name / 31


SAP Treasury and Risk Management at DSM
DSM runs SAP Treasury and Risk
Management
Management of financial deals
Enables internal FX dealing
Reduce financial risks
Enhanced internal controls
Improve the reliability of the treasury
process
Payback in less than one year

Were now poised to grow with the organization without


having to hire more staff. In fact, I could see us double our
business with the same number of staff.
Ad van Sleeuwen
Managing director DSM Finance
and corporate treasurer DSM Group

SAP AG 2003, Title of Presentation, Speaker Name / 32


SAP Biller Direct at Ole Miss

University of Mississippi runs SAP Biller Direct:


Online bill presentment for students
Secure payment option to register for classes
Students didnt wait for the official
announcement to begin using the new service

Were excited to offer SAP Biller Direct to students. We feel theyll


take advantage of this payment option frequently. Right off the bat
we had steady activity, with several thousands of dollars in
transactions on some days.

Sam Thomas, Bursar, University of Mississippi

SAP AG 2003, Title of Presentation, Speaker Name / 33


SAP In-House Cash and Treasury Management at Microsoft
MICROSOFT runs SAP In-House Cash
and Treasury Management

Significant STP improvements


Reduced bank transaction fees
Better cash control
Risk reduction and time savings

Our FX confirmation process is now fully automated and


settlement times went from four hours to less than 15
minutes excluding exception items. The processing times
in our In-House Cash Center were also significantly
reduced from 16 hours to less than 30 minutes.
Ed Barrie, Sr. Treasury Product Manager, Microsoft

SAP AG 2003, Title of Presentation, Speaker Name / 34


SAP In-House Cash at Statoil

STATOIL runs SAP In-House Cash:


Cash management and treasury functions
centralized
Significant ROI realized quickly
Annual savings: $3.5 million
Project Payback: 1 1/2 years

We now have a single, centralized shared services


center for performing operations. In addition, we have
reduced the number of external banks we deal with for our
accounts in various countries. We have saved a lot of
money by doing this.
Kjell Fuglestad, Group Treasurer, Statoil

SAP AG 2003, Title of Presentation, Speaker Name / 35


SAP Dispute Management at SAP

SAP Runs SAP Dispute Management


Enables greater visibility of invoice issues
Real-time integration with SAP R/3
Reduces DSO up to 10 days
Potential annual cost savings up to 3 Mio. Euro
Reduced processing time from 28 to 8 days

At SAP Germany we had almost 4.500 disputes last year with a total
volume of more than 100 Mio. Euro. With SAP Dispute Management we
will improve our internal processes significantly.
Volker Merk, Controller Global Field Operations, SAP AG

SAP AG 2003, Title of Presentation, Speaker Name / 36


SAP Credit Management Success

Sandvik runs
SAP Credit Management
Automation of credit limit and credit assessment
processes
Delivery of sophisticated key figures in reporting
Important contribution to reduction of working
capital
Roll-out to various subsidiaries and business lines

We plan to reduce bad debt risk by 20-50 percent. We will


speed information access by 20-40 percent for sales and credit
staff. We will reduce the time needed to collect credit information
and enter data into the system by 10-20 percent.

Tim Ziert, Senior Credit Manager

SAP AG 2003, Title of Presentation, Speaker Name / 37


SAP Biller Direct at SONY UK

SONY UK runs SAP Biller Direct


Enables self-service for dealer network
Rapid implementation: 30 days
Reduces call center volume for account
status by 30%
Enables greater focus on cash collections
and dispute resolution

SAP Biller Direct augments our dealer portal with


invoicing and account management capabilities. Now, our
dealers have better visibility of account status and ability
to make payments electronically. This has enabled our
customer accounts team to focus their time on collections
and dispute resolution, which will ultimately have a
positive impact on cash flow.
Matthew Jepp, General Manager, Finance, SONY UK

SAP AG 2003, Title of Presentation, Speaker Name / 38


SAP Biller Direct and Dispute Management
at Reynolds & Reynolds
Reynolds & Reynolds runs SAP Biller
Direct and Dispute Management
Invoice copy self service for customers and
sales reps to avoid calls, reduce costs and
increase customer satisfaction
Disputes are tracked company-wide and by
business line
Automatic e-mail notification on dispute
escalation
Sales reporting of dispute data

Weve made a corporate investment in SAP as our base


enterprise functionality. If you look at total cost of ownership,
youll find that an integrated, flexible solution like SAP is the
way to go.

Craig Braunschweiger, Director of Internal Delivery Systems, The


Reynolds and Reynolds Company

SAP AG 2003, Title of Presentation, Speaker Name / 39


SAP Biller Direct at Arcor
Arcor runs SAP Biller Direct
Electronic Invoicing via Arcor customer portal
Increased customer satisfaction
Significantly reduced efforts for invoices
Reduced personell costs
Implementation with 90 man days external and
100 man days internal effort

The electronic invoicing capabilities of SAP Biller Direct do


significantly reduce manual process steps and do minimize efforts
for printing, paper and administration.

Thorsten Puzicha, Project Manager in Product Management,


Arcor

SAP AG 2003, Title of Presentation, Speaker Name / 40


Todays Business Issues

SAP Financial Supply Chain Management

Customer Success Stories

Summary and Roadmap


Real Business Impact of FSCM

The impact is profound:


Reduced Working Shorter Settlement
Capital Cycles

Improved Cash Flow Faster Dispute


Management Resolution
FSCM Suite
Decreased Non-
Productive Float Enhanced CRM

Lower Cost of
Less Bad or Doubtful
Payment
Debt
And Billing

SAP AG 2003, Title of Presentation, Speaker Name / 42


New Release Strategy
Stabilizing the core while delivering continuous innovation

2006 2007 2008 2009 2010

Enhancement Packages Next


Major
ERP
SAP ERP 6.0 Release

SAP NetWeaver

SAP ERP 6.0 is the Go-To


Release for SAP R/3 Customers.

SAP AG 2003, Title of Presentation, Speaker Name / 43


Future Functionality of SAP FSCM Within SAP ERP 6.0 (1)

SAP Biller Direct


BI content
Pagination and search
Upload of invoices
Multi-backend support
Display of activity history

SAP Credit Management


ESOA (Enterprise Service Oriented Architecture) enablement of SAP Credit
Management
Additional interfaces to external credit information providers
Enhanced integration in industry solutions
Completion of BI content

SAP Collections Management


BI Content (e.g. worklist / contact analysis)
Integration of promises to pay with dunning

SAP AG 2003, Title of Presentation, Speaker Name / 44


Future Functionality of SAP FSCM Within SAP ERP 6.0 (2)

SAP Dispute Management


Customer initiated dispute cases
for customers only
For open and cleared items
For credits
Enhanced integration with Accounts Receivable (FI-AR)
Set / remove specific document fields in disputed items
Synchronize dispute reason with reason code in FI-AR

SAP Bank Relationship Management


Multi-eye release procedures and personal signatures for payment approvals
Batching of payments
Exception handling
SWIFT integration (SAP Integration Package for SWIFT)

SAP Treasury & Risk Management


Integration support for BI
Improvements for Hedge Management and legal requirements (impairments,
amortisation...)
Listed options
SAP AG 2003, Title of Presentation, Speaker Name / 45
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Corporate Colors for PPT
f or s li de show
ge
Remove pa

SAP Blue SAP Gold SAP Gray

You can use these colors with gradations

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