EDUCATION

BACHELORES BANKING UNIVERSITY OF HOCHIMINH CITY

2006 - 2010 Bachelor of English for Banking and Finance

H.S.C BUI THI XUAN HIGH SCHOOL

2003 - 2006

WORK EXPERIENCE
LINH NGUYEN
AIG CUSTOMER SERVICE REPRESENTATIVE
Insurance Primary responsibilities:
Dec 2014 - Present Deal directly with customers via phone, email, or face to face.
ABOUT ME
Advise customers on policy benefits, terms and conditions.
I am a flexible person seeking Assist with insurance application, refunds, or cancellation, claim
employment which will allow guidance, claim status and procedure.
development, growth and make Attempt to persuade customer to reconsider cancellation.
use of my existing skills. I am a quick
Handle and resolve customer complaints.
learner and willing to adapt to any
job. I am friendly, helpful and Communicate and coordinate with internal departments and
receptive, have a good sense of partners in order to resolve customer requests and complaint.
humour. I am confident to work Record details of inquiries, comments and complaints. Record
independently or as part of a team. details of actions taken.
I am skilled in dealing with prob-
Handle first notice of loss and claim guidance.
lems in a resourceful manner and
negotiating to achieve beneficial Create claim files for auto and service program insurance
agreement. (extended warranty) .
Participate in auto insurance renewal project. Contact and
persuade existing customers to renew auto policies.
CONTACT ME Advise and sell travel insurance
Other responsibilities:

0902 702 588 Collaborate with HR department on planning and executing

company events: Year-End Party, Children Day, Women Day,
khanhlinh.nh@gmail.com
Charity activities, etc.
7A/43/6 Thanh Thai Search vendor and order supporting materials for those event.
District 10, HCMC
ACHIEVEMENTS
Top performer in 2016.
Collaborate with agencies and delaers managers to increase
retention rate of auto business from 22% to 45% in 2016.
PERSONAL SKILLS Top Outbound Handling in Q3 - 2015

MULTITASK NHAT PHAT MARKETING ASSITANT

Pharmaceutical Primary responsibilities:
CREATIVITY 10/2013 - 08/2014 Prepare and supervise the production and usage of POSM.
Negotiate with vendors to get the best possible pricing and
TEAM WORK payment options.
Work with vendors to schedule shipping and delivery times.
INDEPENDENT
Be responsible to maintain inventory. Frequently check current
WORK inventory levels and keep records to prevent inventory gaps.
 Manage events, book venues, search vendor and order supporting
materials.
Work with press and advertising agencies.
Distribute ideas and follow up marketing plans.
Collaborate with designers and sales team to prepare content and
image of marketing materials.
Assist manager and other teams to execute marketing activities.
Write and edit content of print-ads and in-house magazines.
Upload marketing material to website, internet groups and social
LINH NGUYEN media sites.
Manage customer database and marketing documentation.
Other tasks assigned by Director.

NHAT PHAT ASSISTANT TO DIRECTOR

PERSONAL HIGHTLIGHT Assist director and other managerial sta.
Pharmaceutical
05/2011 - 09/2013 Manage administrative functions to ensure smooth and ecient
Be a quick learner and adaptive to operations of the organization.
changes and challenging situations. Participate in recruitment and termination.
Multitasking and able to work under Create schedules and provide training and orientation.
pressure. Plan and implement the annual calendar of activities including
Collaborative and helpful. special events and the ocial administrative acts.
Skilled at negotiation and prblems Create presentations for meetings.
solutions. Work with other teams within the organization and partners to
forecast demand and evaluate inventory levels of company prod-
ucts (drugs and dietary supplements).
Review and place purchase orders. Follow up production with
manufacturers to ensure timely delivery.
PROFESSIONAL SKILLS Monitor deliveries and any past due shipments.
Be responsible for the management of the inventory. Keep
detailed records of purchases and stocks.
EXCEL
Inform distributors about new products and monthly promotions.
WORD Supervise delivery and collection team.
Handle and resolve complaints from customers and end-buyers.
POWERPOINT Fulfill duties delegated by director.

PHOTOSHOP/
ADOBE ILLUSTRATOR DAEWOO IMPORT - EXPORT EXECUTIVE
Stainless Steel Trading Primary responsibilities:
Sep 2010 - May 2011 Place purchase order and follow up stainless steel manufacturing
schedules to ensure production meets deadlines.
Work with inspection service to ensure the contract specifica-
PERSONAL INTERESTS tions are met.
Work with logistics service for a cost-eective and timely solution
for steel shipments.
READING DRAWING Develop and maintain relationship with partners and clients.
Handle clients feedback and complaints.
TRAVELLING YOGA
Other tasks assigned by manager.