Jennifer L.

Beaver
34 Neponset Road
Wilmington, DE 19810
(302) 547-6389
Email: Jenson2526@verizon.net

BUSINESS EXPERIENCE

Work Summary: I am currently working as the house manager in a mixed gender Max Care CRR in Chester County, PA.
I moved to that position from serving as a Behavioral Health Specialist in homeless services in Delaware County, PA.
Prior to that, I worked in targeted case management for two years. Before entering the arena of case management, I
have had eight years of experience working in the Mental Health field from the Administrative perspective. During my
schooling, I decided to seek employment in the administrative side to further my knowledge of the field. In 2002, I left
employment to concentrate on finishing my degree.

Horizon House, Inc., Chester Springs, PA

CRR House Manager 04/07 to Present
Oversee a staff of seven with five live-in residents with various degrees of mental disorders
Supervised the closing of another CRR in Chester County.
General managerial duties include:
o Maintaining OSHA requirements
o Maintaining state and county regulations for the running of the household
o Provide monthly supervision to staff members
o Prepare and submit monthly statistical reports which include:
Fiscal
Residential data for the county
Monthly program reports
Monthly heat and safety reports
o Coordinate biannual treatment team meetings and 60 day recovery plan reviews.
o Create and maintain participant recovery plans and working with the participants to achieve their goals
o Prepare monthly chart audits
o Maintain DAP notes
o Complete participant psycho-social report twice a year for each resident
o Develop and implement Behavioral Plans for the residents
When necessary, steps in to perform resident care duties such as:
o Medication counts and monitoring
o Transportation of participants to appointments
o Provide counseling, as needed
Main Focus: To guide my staff into providing a safe and healthy environment that will enable our residents to
grow personally and promote greater independence in their lives.

Horizon House, Inc., Swarthmore, PA

Behavioral Health Specialist 06/05 to 04/07
Carry a caseload of 15 to 20 homeless participants who have Mental Health / Drug and Alcohol issues
Assess participants for Mental Health / Drug and Alcohol needs
Aided participants in accessing local food banks and clothes closets
Connect participants to appropriate services
Assisting with the navigation of Dept of Public Welfare System and / or Social Security System
Assist participants in managing medical / medication issues
Assist participants in locating / procuring housing
Assist participants with transportation to and from medical / mental health / drug and alcohol treatment
appointments
Complete daily documentation of participant progress / interaction with BHS
Maintain minimum of face to face contact with participants every 14 days
Main Focus: To engage, assess, stabilize and refer participants to appropriate services to promote a stable and
more independent lifestyle.

Northwestern Human Services, Broomall, PA

Intensive Case Manager 07/04 to 06/05
Manage caseload of 20+ participants who may qualify as high risk
 Seek out specific services to meet individual participant needs (housing, financial, vocational, etc)
Maintain face to face contact with participants every 14 days
Accompany participants to Psychiatric appointments and assist in monitoring medications
Update Magellan Behavioral Health monthly on participant progress and obtain necessary authorizations
Work closely with the Office of Behavioral Health to obtain services for participants
Complete daily documentation of participant progress/interaction with ICM
Assess participant goals and needs to determine proper level of treatment
Transport participants to and from appointments as needed
Attend required amount of trainings per year
Advocate for participants rights as necessary
Update ICM supervisor bi-monthly or as needed on caseload
Work together as a team with ICM unit to achieve participant satisfaction
Maintain 80% productivity per week (24 units/day)
Main Focus: to assist with enhancing / continuing participants stability to promote better quality of life and
greater independence.

Northwestern Human Services, Upper Darby, PA

Resource Coordinator Case Manager 10/03 to 07/04
Manage caseload of 27 participants
Seek out specific services to meet individual participant needs (housing, financial, vocational, etc)
Maintain face to face contact with participants every 30 days
Accompany participants to Psychiatric appointments and assist in medication monitoring
Update Magellan Behavioral Health monthly on participant progress and obtain necessary authorizations
Work closely with the Office of Behavioral Health to obtain services for participants
Complete daily documentation of participant progress/interaction with RC
Assess participant goals and needs to determine proper level of treatment
Transport participants to and from appointments as needed
Attend required amount of trainings per year
Advocate for participants rights as necessary
Update RC supervisor bi-monthly or as needed on caseload
Work together as a team with RC unit to achieve participant satisfaction
Maintain 80% productivity per week (24 units/day)
Main Focus: to assist with enhancing / continuing participants stability to promote better quality of life and
greater independence.

EDUCATION

Degree: Bachelor of Science in Psychology Graduation Date: 6/2003

School: University of Delaware

Degree: Associates Degree in Sign Language Interpreting Graduation Date: 5/2000

School: Delaware Technical and Community College

Degree: Masters of Science in the Administration of Human Services Anticipated Graduation Date: 1/2018
School: Wilmington University

Courses of interest: Biopsychology of Anxiety and Depression; Social Deviance; Family Conflict and the Child; Child
psychology; Intercultural Communication; Exceptional Children; ASL I, II, III & IV; Interpreting I, II, III & IV; Deaf/Blind
Studies; Research, Design and Evaluation of Programs in Human Services; Volunteer Management; Technology and
Information Management in Human Services; Structure and Dynamics of Relationships, Organizations, Communities and
Societies; Administration of Human Services; Legal and Ethical Issues in the Administration of Human Services.

Specialized Training and Memberships: completed Supervisory Certified Peer Specialist Training, Hoarding Behaviors
training, Multiple Recovery trainings, Management Training Series, was a member of the Delaware Country Homeless
Services Coalition, previously on the Chester County CSP Committee, was the chair of the Homeless Provider Case
Management Committee in Delaware Country, and was a member of the Homeless Provider Steering Committee for
Delaware County.