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In an e-mail or letter of complaint you complain about unsatisfactory goods or bad service and it is written in a formal
style.
When writing a letter of complaint keep to the facts, explain clearly why you are writing, give exact details, and explain
your demands.
1. In the introduction you have to state clearly what you want to complain about.
2. In the main body you justify your complaint and give as much detail as necessary.
Register: formal
closing
sign-off
Useful language:
Dear Sir/Madam,
I am writing in response to .
I am disappointed because
Dear Member,
We are writing to tell you that the famous world traveler, Ms. Zora Akello will unfortunately not
be able to give a talk at our next club meeting due to a mistake in scheduling by the club
secretary. However our meeting will take place as usual.
Write an e-mail of complaint to the manager of the club. Write about your feelings and what you would like to
do. (Write 120-150 words).
OPTIONAL:
Additional exercise: How would you improve the following e-mail of complaint?