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I&M Engines
TPM
Aaron McGrath Bob Monk
Technical Manager Technical Engineer
Technical Support - Aftersales Technical Support - Aftersales
NGS support
I&M Engines
TPM
Agenda
1. NGS Support
2. Troubleshooting flow
3. Escalation flow
4. Field Quality
5. I&M Engines
NGS support
TPM
Breakdowns
Lead-time
Quantity
Scania Assistance reporting - NGS
Scania Assistance reporting - NGS
Daily Reporting
Scania Assistance
Local breakdowns
Workshop drive-ins
Defects found during
maintenance
Parts availability
Accident damage
Speed up VOR handling
Troubleshooting flow
TPM
Technical Helpdesk Scania Dealer
I wish he
would just tell
me what will
fix this truck
Troubleshooting flow
Troubleshooting flow
50:50
Phone a friend
Troubleshooting flow
Difficulty Starting
Fuel in tank
Fuel sample
Filters replaced
System bled
Low Pressure
Workshop Diagnostic/investigation time
WS Dealer Workshop
Ask for help!
27 Technicians
1 Escalation Technician
Escalation Technician Locations
Region Depot
East Boston
East Grimsby
East Sheffield
Grahams Carlisle
Haydock Haydock
Haydock Widnes
Keltruck Droitwich
Keltruck Nottingham
Keltruck West Brom
North Darlington
North Leeds
North Washington
Roadtrucks Omagh
Scotland Bellshill
Scotland Bellshill
South East Heathrow
South East Heathrow
South East Purfleet
South West Avonmouth
South West Bridgewater
South West Fareham
South West Redruth
South West Swindon
Truckeast Northampton
Truckeast Stowmarket
Travels to Workshop/vehicle
2 Technical Engineer
Escalation to Sweden
Screen share
Discuss cases
3 GTS / FQ / R&D
Tiered Escalation
WS Dealer Workshop
1 Escalation Technician
2 Technical Engineer
3 GTS / FQ / R&D
Technical Escalation process
WS Dealer Workshop
1 Escalation Technician
2 Technical Engineer
3 GTS / FQ / R&D
Escalation responsibilities
Problem Customer
Report product
deviations to factory
via FRAS
Failure Report
Tooling
TPM
Workshop tooling
Diagnostic
laptop
VCI3
USB key
SDP3
VCI3
Current Status
Obstacles
Service solution:
Compressed air into suction nipple
FQIT 263615 : NOx sensor
Problem description: Part description:
NOx sensor down- and upstream, various NOx sensor
fault codes. Part n:
2294290
Product solution: 2294291
Root cause analysis still ongoing 2296800
2296801
Service solution:
Exchange the sensor and report back to
Scania via FRAS
FQIT259008 Actuator Exh. brake and EGR
Problem description: Part description:
Multiple fault codes for exhaust brake and/or Actuator Exh. brake and EGR, incl. assys
EGR actuator- engine warning lamp is where this is mounted
activated. After changing actuator the fault
codes appears again. Worn down link arm on
exhaust brake/ EGR.
Part n:
2146129 (Actuator Exhaust brake)
2146130 (Actuator EGR)
Product solution:
STA: Parts in stock/production: Actuators
updated to the latest actuator software.
LTA: New parts p/n with new actuator
software.
Service solution:
If physical part of exhaust brake or EGR is
damaged- change the part. If the engine
"only" gets multiple fault codes- wait with
replacing part until this FQ is solved. Parts
with the new software for the actuators will be
introduced.
FQIT 196345- Exhaust Brake Actuator High Temp.
Product solution:
New EMS software with different alarm limits
and other cooling strategy. Water cooling kit.
Service solution:
Update EMS software + Cooling kit, pn
2430619, if needed
Market measure:
TC 15 02 05
FQIT 197748: DI16M cracked thermostat
Problem description: Part description:
Cracked thermostat due to high pulsation in Thermostat DI16M
coolant system Part n:
1916620
Product solution:
New slide thermostat introduced
New part number 2387515
Service solution:
Change to new slide thermostat
Market measure:
RA 15 02 16. We have had some issues with
the new thermostat, which now has been
sorted.
RNLI 13 litre engine with 49 hours
FQIT 207641: DI16M leaking coolant
Problem description: Part description:
Chafing between steel pipe and Flange pipe
flange causing O-ring to wear fast
and start leaking. Part n:
1899349
Product solution:
Change of material from aluminum
to cast iron.
New part number, 2360704
introduced in production.
Service solution:
None
FQIT 223378: Worn shaft on EGR actuator
Problem description: Part description:
Bearing on EGR actuator shaft is worn EGR actuator
down, creating play in shaft
Part n:
1872128
Product solution:
STA :
New actuator with improved fitting in the
bearing. Introduction approx. week 51 2016.
LTA:
A new actuator with more robust linkage and a
new fastening. Preliminary introduction June
2017.
Service solution:
None