Morgan Smith

5369 Arrowhead Drive

Wadsworth, Ohio 44281
Phone: (330) 903-0642 | Email: Msmit194@kent.edu

PROFESSIONAL OBJECTIVE
To utilize education and experience to further professional goals, leadership abilities, and enhance productivity

EDUCATION
Kent State University Graduated December 2016
Bachelor of Arts, Communication and Information
- Major: Interpersonal Communication
- Minors: Organizational Communication, Public Communication
o Graduated with honors, made Deans List since Spring of 2013

WORK EXPERIENCE
The Limited: L Brands, Fairlawn, Ohio May 2014-January 2017
Support Associate/Sales Associate
Demonstrated teamwork abilities by working closely with coworkers and managers to meet store goals
Prioritized multiple responsibilities such as organizing the store and fitting rooms, cash register duties, price
adjustments, advertising new promotions, and merchandising, which included rearranging current products and
organizing new products on the sales floor to present them in a way that was inviting to clients
Applied communication, listening, and problem-solving skills to client interactions to deliver superb customer
service and professionally represent the company
Recognized for building client relations, exhibiting product knowledge when assisting clients with merchandise
selection, providing persuasion techniques to make sales, being detail-oriented, and working collaboratively
Selected to aid store managers in hosting in-store client events and offer suggestions during preparation
Made phone calls to inform clients of upcoming store events and answered incoming phone calls to the store
o In September of 2015, I was invited to become a versatile support associate, where I managed the
responsibilities of the backroom, such as freight processing, replenishment, and various projects to assist with
overall store organization. I also continued my role as a sales associate when extra help was necessary

Old Navy: Gap Inc., Fairlawn, Ohio October 2012-August 2013

Sales Associate
Greeted and emphasized store promotions to customers
Assisted customers in the fitting rooms and on the sales floor
Trained and motivated new employees
Joined the shipment crew to aid in handling new merchandise

VOLUNTEER EXPERIENCE
Old Navy: Gap INC., Fairlawn, Ohio September 2012
Participated in Camp Old Navy as a camp counselor to give underprivileged children the opportunity to
experience retail sales and the value of customer interaction

CERTIFICATIONS
Center for Applied Conflict Management, Kent, Ohio May 2015
The Certificate of Achievement in Mediation Theory and Practice

ADDITIONAL SKILLS
Public speaking, conflict management, organization, writing, editing, research, and some web design
Copious experience using various social media sites: Facebook, Twitter, LinkedIn, Instagram, and Pinterest
Marketing, planning, and executing several events and campaigns for nonprofit organizations including Good
Neighbors Inc. and Breast Cancer Research Foundation
 Exceptional knowledge of several Microsoft programs such as Word, PowerPoint, and Excel