BUNNA INTERNATIONAL BANK S.C.

PERFORMANCE APPRAISAL FORM

For Customer Service Managers

Period Covering from _______________________ to _____________________________

Name (Rater): _________________________________________________________

Position (Rater): _______________________________________________________

Branch: ____________________________________________________________________

Employee Name (Rated) _________________________________________________

PLEASE NOTE THAT THE NAME OF THE EMPLOYEE TO BE EVALUATED

SHOULD BE WRITTEN IN EVERY PAGE
 PERFORMANCE APPRAISAL FORM For Customer Service Managers

Weighted
Factor Rating
Measurements Indicators
Weight Rating

1 Volunteers 3
Activities taken to meet service 3
2
Initiative quality standards
(10%) 3 Seeks higher responsibilities 2
Traits (20%) 4
Customer Prospecting and 2
recruitment
Displays original thinking and 5
5
Innovation creativity
(10%) Meets challenges with 5
6
resourcefulness
Job Competent in required job skills
Knowledge 1 4
and knowledge
(8%) 2 Banks Resource Management 4
Oral
Skill (20%) Communicat 3 Speaks clearly and persuasively 7
ion (7%)
Team
Contributes to building a
Building 4 5
(5%)
positive team spirit
Quantity 1 Number of customers served 8
2 Amount of transaction
(15%) 7
involved
Amount of error made in
Result/Output Quality 3 8
transaction
(15%)
(45%) 4 Number of customer compliant 7
5 Punctuality 8
Timeliness
(15%) 6 Meeting the Service Delivery
7
Time Standards of the Bank
Target Achieved (in terms of
Quantity Loan, Deposit, ,Foreign
Team 1 7
(7%) currency, number of Account
Performance and Profit)
2 Asset Quality 3
(15%) 3 Audit Findings 3
Quality (8%)
4 Number of customer compliant 2
Grand Total 100 100

Name of the Employee evaluated------------------------------------------------------

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OVERALL PERFORMANCE RATING
Indicate overall rating of performance by placing a check mark in the appropriate
box. The rating should be based on performance of all responsibilities and
objectives listed for this review period. In the Comments section briefly state the
reason for the overall rating, taking into consideration the ratings and specific
examples cited for key areas of responsibility and individual performance
objectives. The relative priority of the responsibilities and objectives should be
considered. Also, exceptional circumstances that had an impact on results should be
taken into account.
Below Expectation Meets Expectation Exceeds Outstanding
Expectation

Comment
Rater
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Name of the Rater------------------------------ Signature---------------------------------

Comment

Rated
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Name of the Rated------------------------------ Signature--------------------------------------

Approved By Name------------------------------ Signature--------------------------------------