CASHUNDRA L.

JACKSON
5959 Watership Lane, #1222 Dallas, Texas 75237
mizzjackson86@hotmail.com
214.335.2711
SOFT SKILLS
Strong Work Ethic Exemplary Team Player Flexible/Adaptable
Positive Attitude Effective Team Leader Works Well Under Pressure
Excellent Communicator Subject Matter Expert Analytical/Detail-Oriented
Efficient Time Manager Out-of-the-Box Thinker

EDUCATION
Texas Teachers Dallas, Texas 2017
Alternative Teachers Certification Program
Texas A&M University Commerce, Texas 2015
Bachelors Degree General Studies
Coursework in: General Education ECE through 6th grade & Special Education (All Level) ECE through 12th grade
RELEVANT TEACHING EXPERIENCE
God Is Ministries Desoto, Texas 12/14 Present
Program Director of My Little Sisters Mentoring Program
Mentor girls from 12 to 18 years of age; counsel high school seniors for college preparation
Rosa Parks Millbrook Elementary Dallas, Texas 10/13 12/13
Student Teacher Observation
Observed and assessed students performance; kept thorough records of each students progress
God Is Ministries Desoto, Texas 01/10 12/13
Youth Director
Implemented a variety of teaching methods such as lectures, discussions and demonstrations
Managed classrooms of 5 to 15 students; mentored and counseled students with home and academic problems
Boys & Girls Club of America Greenville, Texas 11/06 05/08
Site Director of Afterschool Care Program
Mentored and counseled students; designed lesson plans to promote learning and student engagement
CAREER EXPERIENCE
Nissan Motor Acceptance Corp. Irving, Texas
Senior Account Representative (Team Lead) 01/16 Present
Supervises a team of 10 agents providing mentoring and coaching
Provides training sessions for best practices, policies and procedures
Lease Customer Network Representative 11/14 01/16
Handled account inquires with customers and dealers on leased vehicles from inception of lease to post lease
SME for CCS training, portal, and total loss for agents and LCN seniors
Total Loss Representative
Processed total insurance claims for customer, dealerships and insurance companies
Handled account inquiries about total loss vehicles and physical damage checks
Website Assistance Agent
Assisted customers with online account registration, account inquiries and payment investigations
Customer Relations Representative 04/12 11/14
Assisted in local and state registrations for vehicles; processed payoffs for customers and dealerships
Comerica Bank Dallas, Texas
CSR (Banking Center Teller) 07/08 04/12
Provided phone services to internal and external customers; attained sales goals by cross selling bank products/services
Online Banking Specialist (Call Center) 01/09 04/12
Provided client support and technical issue resolution via phone
Super Target Cedar Hill, Texas 08/04 01/09
Cashier/Guest Service Representative
Cashiered, generated sales of Red cards, and handled Customer Service (returns, refunds, complaints); managed sales floor
COMPUTER SKILLS
Microsoft Word, Excel & Outlook CCS Sebiel Lemans

***References Available Upon Request***