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Assistance Request 1-5682701
Customer Ticket N/A

Short Issue when trying to stop processes in the WCT AUX for

Description installing EP3a

Current 25-05 -15 --> Tracking has been done on the subject
issue.Got

Summary closure confirmation from customer end.

State Closed : Solution/Service Provided

Outage No

Severity 3

Priority 3

Service Request Remote Technical Support

Request Type Defect

Sub-Type Software

Category Software

Internal Yes

Assignment Events

Ask Alcatel-Lucent
Product
Product 9959 NPO

Model 9959 NPO - WCDMA

Version 6.2 LR14.2.W

No Change Request is linked to this AR

Product Location
Site ETISALAT ABU DHABI

Instance 9959NPO WCDMA-Etisalat : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Contact
Name Ayman Wagdy

Company Alcatel-Lucent : Open on behalf of Customer

Phone 20 1005511876 Email

Ayman.Wagdy@alcatel-lucent.com

Request Method Email-Eng

Additional +971-506722947

Contact Info

Dates
Occurred 16-Apr-2015 15:48 Time now 29-Aug-2015 11:23
(GMT+4)

Reported 16-Apr-2015 15:48 AR Created 16-Apr-2015 15:59

Service Start 16-Apr-2015 15:48

Next Customer Contact 29-May-2015 21:30

Responded 16-Apr-2015 15:49 Respond Target 17-Apr-2015 15:48

SA - Calculated

Restored 16-Apr-2015 16:05 Restore Target -- --- ----

SA - None
 Resolved 22-May-2015 19:56 Resolve Target 18-Aug-2015 13:57
SA - Calculated

Targets for Restore & Resolve were extended by 3 days 22 hours

to account for Pending time

Closed 26-May-2015 10:08

Last Modified 26-May-2015 10:08 Modified By prshakar

Entitlement
Agreement 242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

People
Owner TSCd-WLS-WCDMA-IN : prshakar

Assignee CloQ-WLS-WCDMA-vGlobal : unassigned

Referred 1 EtPP-WLS-WCDMA-vGlobal : nchatter

Referred 2 TEC-WLS-OAM-EMEA : lchampio

Resolve Group EtPP-WLS-WCDMA-vGlobal

Submitter lnowak

Description
AR -2

From: "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **" <Ayman.Wagdy@alcatel-

lucent.com>

Sent: 2015-04-16 13:48:43

To: ALU Support <support@alcatel-lucent.com>

Cc: "CHAMPION, LUCIEN (LUCIEN)" <lucien.champion@alcatel-

lucent.com>;"MERAD,

ABDESSAMAD (ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>

Subject: RE: RE: Issues faced and need to be tracked with R&D during NPO

recovery
9959 WCDMA Etisalat for both

From: SUPPORT@ALCATEL-LUCENT.COM [mailto:SUPPORT@ALCATEL-LUCENT.COM]

Sent: Thursday, April 16, 2015 3:47 PM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: Re: RE: Issues faced and need to be tracked with R&D during NPO

recovery

Dear Ayman,

Please provide us with the product instance for each of these tickets:

- 9959NP WCDMA-AUH

- 9959NPOWCDMA-Etisalat

Thank you in advance.

Kind regards,

Bartlomiej Piechocki

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support

<https://services.support.alcatel-lucent.com/product_support/> for Contact

details

On 4/16/15 1:40 PM, AYMAN (AYMAN)** CTR ** WAGDY MANSOUR wrote:

It is for WCDMA

From: SUPPORT@ALCATEL-LUCENT.COM <mailto:SUPPORT@ALCATEL-LUCENT.COM> [

mailto:SUPPORT@ALCATEL-LUCENT.COM <mailto:SUPPORT@ALCATEL-LUCENT.COM> ]

Sent: Wednesday, April 08, 2015 7:04 PM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: Re: Issues faced and need to be tracked with R&D during NPO

recovery

Dear Customer,

There are two contracts for the SA 242895 (that contains OXIA 627085),

please specify if it's for WCDMA or LTE.

Kind regards,

Ewelina Grobelna

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support

<https://services.support.alcatel-lucent.com/product_support/> for Contact

details

On 08.04.15 16:50, AYMAN (AYMAN)** CTR ** WAGDY MANSOUR wrote:

Hello,

Thanks to open a separate AR for each of the following issues ( 2 ARs)

encountered during the Last NPO Recovery for better tracking

Please escalate all to Lucien Champion from L3 TEC who is already working

on these issues :

Contact name : Ayman Wagdy

Contact Phone : +971-506722947

Contact Company : Alcatel-Lucent

Company : Emirates Telecommunications Corporation

Contract Number : OXIA 627085

Region : EMEA

Country : United Arab Emirates

City : Abu Dhabi-UAE

Product Instance : 9959 UMTS NPO

Severity : Minor

Product Version : LR14.2

Internal/External: : Internal

Short Description :

1. issue when adding the GL2 aux server on main server:

when executing the script

/alcatel/MS/OMC_DBCF/scripts/manage_aux.sh add the following message

appeared on the console:

ERROR: the aux server <hostname> already declared as AUX

server

this error message appeared because the aux was previously

declared on the server and was present in the database

but not present in /etc/hosts file which also made the

delete from database not possible.

 2. Issue when trying to stop processes in the WCT AUX for installing
EP3a

Regards,

Ayman Wagdy

Showing Investigation and Proprietary logs together in time order Show

separately

Investigation Log and Proprietary Log

1. 16-Apr-2015 16:03 ALCATEL-LUCENT PROPRIETARY
lnowak

Outgoing E-mail to AYMAN (AYMAN)** CTR ** WAGDY MANSOUR

Workflow Status: Stopped

Subject: Re: RE: RE: Issues faced and need to be tracked with R&D during
NPO

recovery/ 1-5682695 & 1-5682701

Contact: AYMAN (AYMAN)** CTR ** WAGDY MANSOUR

Agent: lnowak

From: SUPPORT@ALCATEL-LUCENT.COM

To: "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **" <Ayman.Wagdy@alcatel-

lucent.com>

Cc: "CHAMPION, LUCIEN (LUCIEN)" <lucien.champion@alcatel-lucent.com>,

"MERAD,

ABDESSAMAD (ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>

Bcc:

Sent on: 16 kwiecien 2015 14:01:13 CEST

Dear Ayman,
Thank you for contacting the Alcatel-Lucent Welcome Center.

Your request has been processed and the ticket numbers for your reference
are AR

1-5682695 & 1-5682701

Please reference that number when contacting Alcatel-Lucent for follow-up.

An Alcatel-Lucent representative will contact you regarding your request.

Kind Regards,

Lukasz Nowak

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

2. 16-Apr-2015 16:13
prshakar

Update to Current Summary: Under Investigation

3. 16-Apr-2015 16:37
prshakar

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 16 April 2015 18:06

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE

Subject: FW: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying

to stop processes in the WCT AUX for installing EP3a

Hi Ayman,

As per AR description

"

Issue when trying to stop processes in the WCT AUX for installing EP3a

"

Kindly answer:-

1) Which processes you are trying to stop? Any procedure are you
following when

stopping the process?

2) Did EP3a patch installated?

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------
4. 16-Apr-2015 16:37
prshakar

Update to Current Summary: 16-04-15 -->Awaiting Receive Log Files /

Technical Info

5. 20-Apr-2015 11:56 ALCATEL-LUCENT PROPRIETARY

prshakar

Product: 9959 NPO

SW Version: LR14.2

1. Problem Short Description

Issue when trying to stop processes in the WCT AUX for installing EP3a

Detailed Description:

" These issues already solved and are tracked by TEC Team please refer
to Lucien

Champion for further details

Note: customer was trying to stop all process of aux servers for EP3a
installation

using stop all script ( customer was able to install EP3a after executing
stop all

from NPO GUI for all servers main+aux)

2. All the steps taken before AR escalated to ALU

N/A
3. All the steps taken before the issue observed by the engineer, who
reported the

AR

N/A

4. Activities After AR was escalated to L2 Technical Support

N/A

5. Current Status

" These issues already solved and are tracked by TEC Team please refer
to Lucien

Champion for further details

" This AR is just for tracking the subject issue.

6. Severity of this issue and its impact on the customer's organization

" Minor.

7. Attachments

" Escalation Note

8. Expectations from the TEC

" Resolution of this issue.

6. 20-Apr-2015 11:57
prshakar

Update to Current Summary: 20 -04-15 -->Esc to TEC.

7. 30-Apr-2015 09:18
prshakar

Update to Current Summary: 30 -04-15 -->Esc to TEC.

8. 05-May-2015 12:48
prshakar

Update to Current Summary: 05-05 -15 -->Esc to TEC.

9. 06-May-2015 11:50 ALCATEL-LUCENT PROPRIETARY

prshakar

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 06 May 2015 13:20

To: CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying

to stop processes in the WCT AUX for installing EP3a

Hi Lucien,

Any update on subject issue.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------

10. 06-May-2015 12:27 ALCATEL-LUCENT PROPRIETARY

lchampio

hello

the problem has been handled on site (EP3a installed after declaring the
AUX WCT

so that the AUX can be stop from PMON).

It will be escalated to R&D team to see if any doc improvement is needed.

regards.

Lucien

11. 07-May-2015 09:27

prshakar

Update to Current Summary: 07-05 -15 -->Esc to TEC.

12. 13-May-2015 11:26

prshakar

Update to Current Summary: 13-05 -15 -->Esc to TEC.

13. 13-May-2015 11:26 ALCATEL-LUCENT PROPRIETARY
prshakar

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 13 May 2015 12:56

To: CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying

to stop processes in the WCT AUX for installing EP3a

Hi Lucien,

As per you "It will be escalated to R&D team to see if any doc improvement
is

needed."

Any update we have?

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------
Time Tracking Entry Added - IR01-TSA1

14. 19-May-2015 10:41

prshakar

Update to Current Summary: 19-05 -15 -->Esc to TEC.

15. 20-May-2015 09:53

nchatter

Update to Current Summary: 19-05 -15 --> Issue was neutralised by adding
the Aux

to main server followed by stopping from PMON. TEC in touch with R&D for
any

improvement needed in doc

16. 22-May-2015 12:15

prshakar

Update to Current Summary: 22-05 -15 --> Issue was neutralised by adding
the Aux

to main server followed by stopping from PMON. TEC in touch with R&D for
any

improvement needed in doc

17. 22-May-2015 19:56 ALCATEL-LUCENT PROPRIETARY

lchampio

hello
R&D feedback is that, at this step, in the normal procedure, processes
should

not have been started.

Lola processes are normally started by pmon after adding the AUX on the
main server.

So no need for correction in the generic installation documents.

AR returned for verification and closure.

regards.

Lucien

18. 25-May-2015 10:09

prshakar

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 25 May 2015 11:37

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying

to stop processes in the WCT AUX for installing EP3a

Hi Ayman,

Here is the feedback:-

R&D feedback is that, at this step, in the normal procedure, processes
should

not have been started.

Lola processes are normally started by pmon after adding the AUX on the
main server.

So no need for correction in the generic installation documents.

As tracking has been done on the subject issue.

So kindly provide the closure of this AR.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Sent: 16 April 2015 18:22

To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying
to stop processes in the WCT AUX for installing EP3a

Dear Shakar,

These issues already solved and are tracked by TEC Team please refer to
Lucien

Champion for further details

Note: I was trying to stop all process of aux servers for EP3a installation
using

stop all script ( I was able to install EP3a after executing stop all from
NPO GUI

for all servers main+aux)

Regards,

Ayman Wagdy

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: Thursday, April 16, 2015 4:36 PM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Update to Current Summary: 25-05 -15 --> Tracking has been done on the
subject

issue. Waiting for closure confirmation from customer end.

19. 25-May-2015 12:58

prshakar

From: owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM

[mailto:owner-india-wcdma-wms-npo-be@LIST.ALCATEL-LUCENT.COM] On Behalf Of
SHAKAR,

Pravin Kumar (Pravin Kumar)** CTR **

Sent: 25 May 2015 14:24

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying

to stop processes in the WCT AUX for installing EP3a

Hi Ayman,

Thanks for the closure confirmation.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Sent: 25 May 2015 13:51

To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)
Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when
trying

to stop processes in the WCT AUX for installing EP3a

Hello Shakar,

It is ok for me just confirm with Lucien before closure as he is the AR

owner

Regards,

Ayman Wagdy

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: Monday, May 25, 2015 10:07 AM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // Issue when

trying

to stop processes in the WCT AUX for installing EP3a

Hi Ayman,

Here is the feedback:-

R&D feedback is that, at this step, in the normal procedure, processes

should

not have been started.

Lola processes are normally started by pmon after adding the AUX on the
main server.
So no need for correction in the generic installation documents.

As tracking has been done on the subject issue.

So kindly provide the closure of this AR.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - Pravin.shakar@gmail.com

------------------------------------------------------------

20. 25-May-2015 12:58 ALCATEL-LUCENT PROPRIETARY

prshakar

hello Lucien,

this AR is being closed now. thanks for the support.

BR .

pravin shakar

Time Tracking Entry Added - IR01-TSA1

 21. 25-May-2015 13:29
prshakar

Update to Current Summary: 25-05 -15 --> Tracking has been done on the
subject

issue.Got closure confirmation from customer end.

Add to log
Resolution
R&D feedback is that, at this step, in the normal procedure, processes
should

not have been started.

Lola processes are normally started by pmon after adding the AUX on the
main server.

So no need for correction in the generic installation documents.

End of Assistance Request 1-5682701

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